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I visited the JC Penney store on Columbia Drive in Kennewick, Wa (around 10:30am) and was so disappointed. Women's clothes on hangers looked as though they were shoved onto the racks.

There was no organization. Clothes on display tables looked like a pile of laundry. It was such a mess I took my business elsewhere. I haven't shopped there in a while.

Not like it use to be. There seems to be a lack of pride in their products and lack of oversight to make sure products are displayed properly.

My husband visited today and mentioned the same thing. A customer voiced her concern and actually started folding and organizing a display.

Review about: Jcpenney Customer Care.

Reason of review: Poor customer service.

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