I visited the JC Penney store on Columbia Drive in Kennewick, Wa (around 10:30am) and was so disappointed. Women's clothes on hangers looked as though they were shoved onto the racks.
There was no organization. Clothes on display tables looked like a pile of laundry. It was such a mess I took my business elsewhere. I haven't shopped there in a while.
Not like it use to be. There seems to be a lack of pride in their products and lack of oversight to make sure products are displayed properly.
My husband visited today and mentioned the same thing. A customer voiced her concern and actually started folding and organizing a display.
Product or Service Mentioned: Jcpenney Customer Care.
Reason of review: Poor customer service.