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I visited the JC Penney store on Columbia Drive in Kennewick, Wa (around 10:30am) and was so disappointed.Women's clothes on hangers looked as though they were shoved onto the racks.

There was no organization. Clothes on display tables looked like a pile of laundry. It was such a mess I took my business elsewhere. I haven't shopped there in a while.

Not like it use to be. There seems to be a lack of pride in their products and lack of oversight to make sure products are displayed properly.

My husband visited today and mentioned the same thing.A customer voiced her concern and actually started folding and organizing a display.

Review about: Jcpenney Customer Care.

Reason of review: Poor customer service.


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