JCPenney Phone Numbers and Emails

Toll-Free Number:

  • (800) 322-1189

Customer Service:

  • (972) 431-1000
  • (614) 863-8800


  • (888) 879-2641

General Info:

  • (844) 527-2775

JCPenney Emails:

Customer Service
Privacy Inquiries, Trademark Inquiries
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JCPenney Contact Information

JCPenney Website:

JCPenney Help Center:

Corporate Office Address:

JCPenney, Inc.
6502 Legacy Drive
Plano, Texas 75024
United States
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JCPenney Rating Based on 881 Reviews

Rating details

more details
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of JCPenney Customer Service Calls

03:42 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call JCPenney Customer Service?

Payments and Charges Question:

  • “Charges and teturns”
  • “Pay bill”
  • “Bill”

Shipping and Delivery Question:

  • “Address delivery change”
  • “Have not Received my card”
  • “Online order missing delivery date”

Request for Information Question:

  • “Question about bill”
  • “Ask a question”
  • “Question about last order”

Cards Question:

  • “I need to update my jcp master card”
  • “Lost card”
  • “Report to stolen card”

Return/ Replace Question:

  • “Return item”
  • “On a return online order”
  • “Exchange”

Account Question:

  • “Close account”
  • “To take a name off the account”
  • “Account opened one got two different accounts”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Activate the JCPenney card”
  • “Cancel”

Product/ Service Question:

  • “Insurance. Speak to HR”
  • “Defected jewerly”
  • “Product damage”

Employment Question:

  • “Payroll”
  • “Missing w2S”
  • “I need copies of my 2018 W-2s mailed to me”

Staff Question:

  • “Costumer service”
  • “I recievec notification to be tweminated if my hours continued less than 30 hours. But i submitted a resignatikn letter in 1/2021 to my supervisor . At the time the location in Flowood, ms dis not have a store manager or HR in place. Ms”
  • “Customer service”

Refund Question:

  • “Refund inquiry”
  • “Refund my overpayment”
  • “Refund”

Website/ Application Question:

  • “Application”
  • “Trouble with website”
  • “I did a application online yesterday to receive a JCPenney's card I was approved they sent me a code but I did not get the bar code it went away before I can retrieve it”

Other Question:

  • “Acount”
  • “For my order”
  • “Zip code addtess”


Top JCPenney Services

Customer Care, Shipping Service, Manager

Top JCPenney Products

Credit Card, Account, Jeans

JCPenney Pros and Cons

Pros: Product, I dont see any right now, I have done business with jcpenney for decades, Customer service, Coupons

Cons: Customer service, Rude employees, Way this situation was handled, Poor service, Worst experience i ever had buying something

Related Companies

Jcpenney Portraits, Jcpenney Optical


JCPenney is an online shop where you can find various clothing articles and home items. The articles are divided into different categories and it is possible to choose from women, men and kids clothing, shoes, jewelry, toys and home decor. The clothing items fall into different subgroups such as clothes for girls of different ages, suits for tall and big men, maternity dresses for women so it is easy to find exactly what you want. JCPenney offers a variety of merchandise of different price levels. On their website customers can also choose discounts, find outlet stores, browse in less than 9.99 section or buy a gift card for friends or relatives. JCPenney shops are located all over USA and it is easy to find the closest one to you with their online store locator.

JCPenney reviews and complaints

JCPenney is ranked 76 out of 344 in Supermarkets and Malls category

Area Served


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