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Summary of Jcpenney Customer Service Calls

52 TOTAL CALLS
77% SUCCESSFUL CONNECTIONS
02:34 AVG CALL DURATION
8% ISSUES RESOLVED

Customers Contact Jcpenney to Ask about:

Payments and Charges:

  • “Need to pay bill and talk to some6”

Shipping and Delivery:

  • “Missing delivery”

Return/ Replace:

  • “Return”

Other:

  • “Payment”
  • “Defective nike shoes purchased in store”
  • “Problem w order”

About Jcpenney

Top 5 Jcpenney Services

Customer Care, Shipping Service, Manager, Cashier, Deal

Top 5 Jcpenney Products

Credit Card, Account, Jeans, Website, Coupon

Top 5 Likes about Jcpenney

Product, Coupons, Customer service, Staff, Sizes available

Top 5 Dislikes about Jcpenney

Customer service, Rude employees, Way this situation was handled, Treatment, False promises

Top 5 Related Companies

Jcpenney Portraits, Jcpenney Optical

Summary

JCPenney is an online shop where you can find various clothing articles and home items. The articles are divided into different categories and it is possible to choose from women, men and kids clothing, shoes, jewelry, toys and home decor. The clothing items fall into different subgroups such as clothes for girls of different ages, suits for tall and big men, maternity dresses for women so it is easy to find exactly what you want. JCPenney offers a variety of merchandise of different price levels. On their website customers can also choose discounts, find outlet stores, browse in less than 9.99 section or buy a gift card for friends or relatives. JCPenney shops are located all over USA and it is easy to find the closest one to you with their online store locator.

Jcpenney reviews and complaints

Jcpenney is ranked 46 out of 427 in Supermarkets and Malls category

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Jcpenney Stats

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Products and Services Sold by Jcpenney