JCPenney Phone Numbers and Emails

Toll-Free Number:

  • (800) 322-1189
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Customer Service:

  • (972) 431-1000
  • (614) 863-8800


  • (888) 879-2641

General Info:

  • (844) 527-2775

JCPenney Emails:

Customer Service
Privacy Inquiries, Trademark Inquiries
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More phone numbers and emails Less phone numbers and emails

How to Contact Jcpenney Customer Service?

Most Popular Number:

(800) 322-1189
Total calls: 6 020 Issues resolved: 364 Last call: Jun 5, 2023

What Is JCPenney Customer Service Number?

If you have questions for company about products, or if you'd like to find out more general information about them, you can dial the JCPenney customer service number. The business is a huge department store chain that is loved and, at the same time, criticized by people all over the country.

The toll-free (800) 322-1189 is the best JCPenney contact phone number to use for all issues. The company takes calls for questions you may have about orders, store experience, rewards, payments, refunds, etc. Call the JCPenney customer service department at (972) 431-1000 or (614) 863-8800 and ask about where to find certain products, give general feedback, or get other help about a product you purchased.

What Does a JCPenney Email Look Like?

To connect with the company dial one of the JCPenney contact numbers, or send your inquiry by email. The business has a variety of help accounts to choose from. If you have questions regarding your order, quality, guarantee, etc. send your message to the customer service JCPenney email address -, or

For legal issues, depending on the details, choose one address from the list, or Use for media inquiries. The JCPenney community support members do their best to answer emails promptly. However, it may take 3-5 business days before you receive a response.

How to Contact Jcpenney Customer Service by Chat

In addition to phone and email correspondence, you can get helpful information from the company customer service page. For submitting a question online you can initiate a JCPenney live chat box. It works in the web browser and the mobile app.

On-demand, a chat pop-up appears on the right side of the customer service page. The virtual agent will provide a list of options to select from to narrow down the issue you’re facing. Write a brief description of the problem in the JCPenney chat box and continue following the prompts until you reach a solution.

Contact Information

JCPenney Website:

JCPenney Help Center:

Corporate Office Address:

JCPenney, Inc.
6502 Legacy Drive
Plano, Texas 75024
United States

JCPenney Customer Service Reviews

1.7 / 5
Questions on a return

The customer service representative had a very professional attitude and was very helpful in providing a solution to my issue on returning a catalog order.

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A failed delivery…but I’ve already been charged!

Never again will I order anything from jcpI received no confirmation or delivery info but have already been charged. I ordered an Ivy&Blue white dress, size...

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How Good is JCPenney's Customer Service?

Dorothy O Hmf
Dorothy O Hmf
Feels Neutral | May 27, 2023

I had a question but to get answer you want money! I’ll go to my local Penney’s and ask a store employee

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Erven Jjc
Erven Jjc
Feels Satisfied | May 24, 2023

Excellent excellent customer service representative she did everything she could to resolve my missing order very good customer service probably the best I have ever experienced she deserves a pat on the back thank you

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Joan M Llt
Joan M Llt
Feels Neutral | May 23, 2023

Customer service was good, however I am very offended with how I reached C.S. the word Pissed is offensive and crude. Whoever thought of that to reach customer service should be ashamed of them self. I can't believe JCPenney would agree to that. I won't be shopping there until it is taken down. Shame on JCPenny.
Offended customer.

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Anysia Iwl
Anysia Iwl
Feels Disappointed | May 20, 2023

Unhappy with not receiving a phone call concerning my order which was supposed to be delivered to the Monroeville Mall Store!

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Nosson Xfo
Nosson Xfo
Feels Satisfied | May 09, 2023

Very good!

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Clotilde Hzr
Clotilde Hzr
Feels Satisfied | May 01, 2023

Great service

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Summary of JCPenney Customer Service Calls

03:51 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call JCPenney?

Payments and Charges Question:

  • “Paying my bill”
  • “Charged twice at salon”
  • “Billing issues”

Shipping and Delivery Question:

  • “Didn't receive all my order”
  • “Where is my order?”
  • “Have not received my puchases of 4 /26”

Request for Information Question:

  • “Questionsble email”
  • “Looking for my shipment”
  • “About my package”

Cards Question:

  • “Gift card”
  • “Would not take my credit card”
  • “Report a lost card”

Return/ Replace Question:

  • “Return wrong shirts shipped to me.”
  • “Return call”
  • “Where do return things that don't fit”

Account Question:

  • “Account on account transactions”
  • “Heck balance”
  • “Account balance”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Activate catd”
  • “My cancel order”

Product/ Service Question:

  • “Ordered a skirt and I said thank you for your order and I have not gotten any email or anything telling me where is my order was coming I paid for the order also and I can't remember the order number I'll have to go back and check my record my name i”
  • “Insurance plan”
  • “Damaged shoes online”

Employment Question:

  • Trying to get my W2
  • “401k”
  • “I have called multiple times and have even sent letters to the corporate office and have had no response whatsoever I would like my W2 which I was guaranteed would be emailed to me in 48 hours. However that STILL hasn't happened”

Staff Question:

  • “Report an issue with poor guest service and discrimination from employees”
  • “Unhappy with service”
  • “I was aussaulted by employee with my 6 year old daughter!”

Refund Question:

  • “Want to know when I'm getting my refund”
  • “Refund not received”
  • “Refund”

Website/ Application Question:

  • “I ordered clothes from the JCPenney website one item (a pj set) wasn't in stock so it was sent separately it says it was delivered may 10 and I never received it I would like a replacement sent”
  • “Need to place order online app not working”
  • “Order online duplicate”

Other Question:

  • “Place an order with a real person”
  • “My online order came and I am missing my shoes”
  • “Purchase”


Related Companies

Jcpenney Portraits, Jcpenney Optical


JCPenney is an online shop where you can find various clothing articles and home items. The articles are divided into different categories and it is possible to choose from women, men and kids clothing, shoes, jewelry, toys and home decor. The clothing items fall into different subgroups such as clothes for girls of different ages, suits for tall and big men, maternity dresses for women so it is easy to find exactly what you want. JCPenney offers a variety of merchandise of different price levels. On their website customers can also choose discounts, find outlet stores, browse in less than 9.99 section or buy a gift card for friends or relatives. JCPenney shops are located all over USA and it is easy to find the closest one to you with their online store locator.

JCPenney reviews and complaints

JCPenney is ranked 86 out of 385 in Supermarkets and Malls category

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