JCPenney Phone Numbers and Emails

Toll-Free Number:

  • (800) 322-1189

Customer Service:

  • (972) 431-1000
  • (614) 863-8800


  • (888) 879-2641

General Info:

  • (844) 527-2775

JCPenney Emails:

Customer Service
Privacy Inquiries, Trademark Inquiries
More phone numbers and emails Less phone numbers and emails

JCPenney Contact Information

JCPenney Website:

JCPenney Help Center:

Corporate Office Address:

JCPenney, Inc.
6502 Legacy Drive
Plano, Texas 75024
United States
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Customer Service Rating and Reviews

1.7 / 5
Poor customer service on returns

I had a return and stood in line for 30 minutes, as they only had one person to handle returns and puck up orders. This is the 2nd time I have had to wait this long. This is the reason I hated bu...

Juanito Pqe
Cancel card

The customer service lady on the phone was great. I could have kept my card and used it for online purchases. The service I received in your store at Rapid City was very distasteful. The Customer...

Summary of JCPenney Customer Service Calls

03:50 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call JCPenney Customer Service?

Payments and Charges Question:

  • “My bill”
  • “Need a new retired employee discount card”
  • “Pay my bill”

Shipping and Delivery Question:

  • “I did not receive my order”
  • “Shipping update”
  • “Merchandise not delivered”

Request for Information Question:

  • “To check for last payment”
  • “To confirm that order was pllaced”
  • “Need help paying my bill”

Cards Question:

  • “Credit card on my credit”
  • “Stolen card”
  • “Gift card”

Return/ Replace Question:

  • “Returns question”
  • “Return”
  • “Return item”

Account Question:

  • “Bank account”
  • “Can't get in to my account”
  • “Need my account number”

Activation/ Cancellation Question:

  • “Cancel my credit card”
  • “Cancel an order”
  • “Cancel card”

Product/ Service Question:

  • “Damaged item was delivered”
  • “Re order a item that is cancel”
  • “Defective items”

Employment Question:

  • “401k”
  • “Employee trying to get pay stubs& can NOT get into my kosho”
  • “Payroll”

Staff Question:

  • “Customer service”
  • “Harrassed by manager”
  • “Costumer service”

Refund Question:

  • “Refund my overpayment”
  • “I need my refund”
  • “Refund inquiry”

Website/ Application Question:

  • “Online applications”
  • “Trouble with website”
  • “Application”

Other Question:

  • “Pckage missing”
  • “Devo”
  • “Trying to track and order”


Top JCPenney Services

Customer Care, Shipping Service, Manager

Top JCPenney Products

Credit Card, Account, Jeans

JCPenney Pros and Cons

Pros: Product, I dont see any right now, I have done business with jcpenney for decades, Horrible customer service, Coupons

Cons: Horrible customer service, Rude employees, Poor service, Way this situation was handled, Worst experience i ever had buying something

Related Companies

Jcpenney Portraits, Jcpenney Optical


JCPenney is an online shop where you can find various clothing articles and home items. The articles are divided into different categories and it is possible to choose from women, men and kids clothing, shoes, jewelry, toys and home decor. The clothing items fall into different subgroups such as clothes for girls of different ages, suits for tall and big men, maternity dresses for women so it is easy to find exactly what you want. JCPenney offers a variety of merchandise of different price levels. On their website customers can also choose discounts, find outlet stores, browse in less than 9.99 section or buy a gift card for friends or relatives. JCPenney shops are located all over USA and it is easy to find the closest one to you with their online store locator.

JCPenney reviews and complaints

JCPenney is ranked 77 out of 352 in Supermarkets and Malls category

Area Served


Payment Methods

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