Contact JCPenney Customer Service
JCPenney Phone Numbers and Emails
Toll-Free Number:
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(800) 322-1189
Customer Service:
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(972) 431-1000Main
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(614) 863-8800
Accessibility:
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(888) 879-2641
JCPenney Emails:
How to Contact Jcpenney Customer Service?
Most Popular Number:
| Total calls: 7 529 | Issues resolved: 463 | Last call: Dec 6, 2024 |
JCPenney Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
JCPenney Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call JCPenney is 8003221189. 80% of consumers used this number to address their issues and concerns. Meanwhile, 76% of users reported contacting a real person successfully by dialing the phone number 9724311000.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as JCPenney may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
JCPenney Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call JCPenney is 8003221189. 80% of consumers used this number to address their issues and concerns. Meanwhile, 76% of users reported contacting a real person successfully by dialing the phone number 9724311000.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as JCPenney may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
People call JCPenney mainly because of request for information, shipping and delivery.
27% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact JCPenney is mobile@jcpenney.com. 73% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
JCPenney Website:
JCPenney Help Center:
Corporate Office Address:
JCPenney Customer Service Reviews
Ordered on line. No confirmation received...
old address on account.
Unable to change address. Cust service unable to help.
In past orders sent to wrong addresss. ..:,sometimes I get thru old neighbor sometimes I dont and lose my money.
Really see above. No order confirmation!
Orders go to wrong address.
Site will not allow me to change address. If I am lucky someone calls me otherwise I am out the money.
Cust service can not fix. ..:::.::::..:.:::
Dear JCPenney Customer Service Team, I hope this message finds you well. I am writing to formally lodge a complaint regarding an incident that occurred during my recent visit to your store.
While shopping in the Omaha, Nebraska, Oakview branch, I overheard the store manager (name tag said Megan) using the word 'retarded' multiple times in conversation.
As a customer, I found this language deeply offensive and inappropriate. Using derogatory terms such as 'retarded' is not only disrespectful, but it also perpetuates negative stereotypes that can be hurtful to individuals with disabilities and their families. Such language has no place in a professional environment and certainly not in a retail setting that serves a diverse customer base.
I believe strongly in promoting inclusivity and respect for all individuals, regardless of their background or abilities.
Hearing this word used casually by a store manager was not only disappointing, but also concerning, as it reflects poorly on the values and culture of your organization.
I kindly request that you address this matter promptly by taking the following actions:
- Conduct sensitivity training for all store staff, focusing on appropriate language and inclusivity.
- Ensure that managers and employees understand and adhere to company policies regarding respectful conduct.
- Provide a formal apology acknowledging the inappropriate use of language and the impact it may have had on customers.
- I trust that you will take this complaint seriously and use it as an opportunity to reinforce a culture of respect within your organization. I appreciate your attention to this matter and look forward to your response.
Thank you for your understanding and prompt action.
Sincerely,
Gladys Patschak
Never got the refund on the damaged shampoo or conditioner that was left in a horse pasture beside a electric fence on a utility trailer. Unreal!
How Good is JCPenney's Customer Service?
Summary of JCPenney Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call JCPenney?
Payments and Charges Question:
- “Payment”
- “Credit card”
- “Pay my bill”
Request for Information Question:
- “Looking for my order that was place on dec.3rd 2024”
- “Order status”
- “About my order”
Shipping and Delivery Question:
- “My order where is it”
- “Didn't receive correct order”
- “Missing order”
Cards Question:
- “Misplaced my card”
- “Gifts cards”
- “Stolen card”
Return/ Replace Question:
- “Change name on order”
- “Return”
- “Returns”
Account Question:
- “Get my account #”
- “To apply for a new account”
- “Acct info”
Product/ Service Question:
- “Unsatisfied with purchase”
- “Can't find where I purchased products from JCPenney. HELP ME please!!”
- “You sent me an email saying I received a product I did not receive on December 2”
Activation/ Cancellation Question:
- “Cancel order”
- “Want to cancel an order placed this morning”
- “Cancelation of a order”
Employment Question:
- “For a job”
- “401k”
- “Payroll”
Staff Question:
- “Customer service complaint”
- “Customer service”
- “Not happy with service by manager in store”
Refund Question:
- “Refund”
- “Refund check”
- “Refund not received”
Website/ Application Question:
- “A site that has the JCP symbol with 90% off sales.it is called Pravery.com.is it legit or a scam ?”
- “Order online”
- “There is a SITE from JC Penny's that has nice dress Clothes and Summer Tops and Nice Sweaters all for under $7.”
Other Question:
- “Pkg”
- “Find my order”
- “Lost order”
Compare JCPenney Customer Service To
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