Contact Information

Jcpenney Phone Numbers

Toll-Free Number:

  • (800) 322-1189

Customer Service:

  • (614) 863-8800 Columbus, OH
  • (800) 527-4403 Mexico
  • (800) 222-6161
  • (800) 542-0800

Headquarters:

  • (972) 431-1000
  • (800) 322-1189
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Corporate Office Address:

JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States

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Summary of Jcpenney Customer Service Calls

111 TOTAL
CALLS
65% SUCCESSFUL
CONNECTIONS
03:05 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Jcpenney to Ask about:

Payments and Charges Question:

  • “Payment”
  • “Deliquent payment mistake” , Review # 1358111
  • “Need to pay bill and talk to some6”

Request for Information Question:

  • “Inquiring about an item” , Review # 1628863
  • “Request address change for mail to home order”
  • “Check my cridit card account”

Shipping and Delivery Question:

  • “My mattress was supposed to be delivered last Friday. Where is it???”
  • “Did not receive order placed on May 8”
  • “Need shipping info”

Return/ Replace Question:

  • “Return”
  • “Change address”

Account Question:

  • “Account info”
  • “I don’t have a JCPenney‘s account but it shows on my credit statement that I do”

Cards Question:

  • “It wont let me place my order on my jc penny card”
  • “Lost card”

Website/ Application Question:

  • “Application”

Other Question:

  • “Online ordering”
  • “Can' t Track my order number #” , Review # 1679103
  • “Can’t sign in”

Jcpenney Rating Stats

2.2 out of 5 stars
based on 540 reviews
See all 1649 reviews

Rating trend

About

Top Jcpenney Services

Customer Care, Shipping Service, Manager

Top Jcpenney Products

Credit Card, Account, Jeans

Jcpenney Pros and Cons

Pros: Product, Coupons, Merchandise, Customer service, Staff

Cons: Customer service, Rude employees, Way this situation was handled, Treatment, Worst customer service

Summary

JCPenney is an online shop where you can find various clothing articles and home items. The articles are divided into different categories and it is possible to choose from women, men and kids clothing, shoes, jewelry, toys and home decor. The clothing items fall into different subgroups such as clothes for girls of different ages, suits for tall and big men, maternity dresses for women so it is easy to find exactly what you want. JCPenney offers a variety of merchandise of different price levels. On their website customers can also choose discounts, find outlet stores, browse in less than 9.99 section or buy a gift card for friends or relatives. JCPenney shops are located all over USA and it is easy to find the closest one to you with their online store locator.

Jcpenney is ranked 51 out of 612 in Supermarkets and Malls category

Area Served

USA

Payment Methods

American ExpressDiscoverMasterCard

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Jcpenney Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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