JCPenney Phone Numbers and Emails

Toll-Free Number:

  • (800) 322-1189
Send Message

Customer Service:

  • (972) 431-1000
  • (614) 863-8800


  • (888) 879-2641

General Info:

  • (844) 527-2775

JCPenney Emails:

Customer Service
Privacy Inquiries, Trademark Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Jcpenney Customer Service?

Most Popular Number:

(800) 322-1189
Total calls: 6 501 Issues resolved: 405 Last call: Sep 21, 2023

What Is JCPenney Customer Service Number?

If you have questions for company about products, or if you'd like to find out more general information about them, you can dial the JCPenney customer service number. The business is a huge department store chain that is loved and, at the same time, criticized by people all over the country.

The toll-free (800) 322-1189 is the best JCPenney contact phone number to use for all issues. The company takes calls for questions you may have about orders, store experience, rewards, payments, refunds, etc. Call the JCPenney customer service department at (972) 431-1000 or (614) 863-8800 and ask about where to find certain products, give general feedback, or get other help about a product you purchased.

What Does a JCPenney Email Look Like?

To connect with the company dial one of the JCPenney contact numbers, or send your inquiry by email. The business has a variety of help accounts to choose from. If you have questions regarding your order, quality, guarantee, etc. send your message to the customer service JCPenney email address -, or

For legal issues, depending on the details, choose one address from the list, or Use for media inquiries. The JCPenney community support members do their best to answer emails promptly. However, it may take 3-5 business days before you receive a response.

How to Contact Jcpenney Customer Service by Chat

In addition to phone and email correspondence, you can get helpful information from the company customer service page. For submitting a question online you can initiate a JCPenney live chat box. It works in the web browser and the mobile app.

On-demand, a chat pop-up appears on the right side of the customer service page. The virtual agent will provide a list of options to select from to narrow down the issue you’re facing. Write a brief description of the problem in the JCPenney chat box and continue following the prompts until you reach a solution.

Contact Information

JCPenney Website:

JCPenney Help Center:

Corporate Office Address:

JCPenney, Inc.
6502 Legacy Drive
Plano, Texas 75024
United States

JCPenney Customer Service Reviews

1.8 / 5
My order

The CSR took over and hour to help me resolved my issue and she doesnt seem like she knows what she is doing. When I asked to speak to a manager she kept...

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Barleen K
About my package

Service by JCPenney very very bad , I recommend dont get into the scam , they are fraud which was my experience with package .. guys dont waste your money...

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How Good is JCPenney's Customer Service?

Maxime Rug
Maxime Rug
Feels Disappointed | Sep 21, 2023

just frustrated that NO ONE bothered to answer the phone…tried several departments, all that happened was a recorded answer message suggesting the number to push for several departments, tried them all, no answer! Also called to local JCPenney locations, result was the same. Asked information for corporate number, got this same questionnaire, with request for what store location, however no store was listed for Jacksonville, FL locations.

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Devinne Lwd
Devinne Lwd
Feels Disappointed | Sep 14, 2023

stuck with 5 wrong size bras that was a gift I can't exchange because I'm not the buyer at $48 each I'm upset

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Juliene Ays
Juliene Ays
Feels Neutral | Aug 28, 2023

It was good at all. I don't do good with computer, and I rather talk to someone. I did get anything done will try calling today.

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Rankin Zyp
Rankin Zyp
Feels Satisfied | Aug 18, 2023

It was great..she took the information and forwarded it to her supervisor.

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Patricia B Vax
Patricia B Vax
Feels Disappointed | Aug 15, 2023

Sent the info, have not received any reply

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Promise Vqi
Promise Vqi
Feels Disappointed | Aug 03, 2023

Not happy

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Summary of JCPenney Customer Service Calls

03:52 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call JCPenney?

Payments and Charges Question:

  • “Because they charged me a late fee and my bill was already paid”
  • “Price, sale complaint40% discount”
  • “Make payment”

Shipping and Delivery Question:

  • “Order did not arrive”
  • “Order given wrong address”
  • “I have not received my online order”

Request for Information Question:

  • “I need info on how to return an item”
  • “Questions regarding my bill”
  • “Check on status of a order”

Cards Question:

  • “See if activity on card”
  • “I lost my card”
  • “Credit card issues”

Return/ Replace Question:

  • “Change address”
  • “Return an item”
  • “Return”

Account Question:

  • “Check account”
  • “New account where do I make my payments set”
  • “Forgot user id and account number for payment”

Product/ Service Question:

  • “Trying to place an order an it will not put in my assoc discount”
  • “Check product pricing”
  • “Work”

Activation/ Cancellation Question:

  • “My order got canceled”
  • “Canceled order”
  • “Cancel a salon appointment for today”

Employment Question:

  • “Would like my pay off amount”
  • “Need to get W2”
  • “W2”

Staff Question:

  • “Rude employee”
  • “To complain about customer service in the Wilmington NC store”
  • “Hi i would like to speak to a Customer service Rep. Please”

Refund Question:

  • “Refund”
  • “Refund online order”
  • “Refund for postage”

Website/ Application Question:

  • “An order online to see if received, my phone lost service”
  • “I ordered clothes from the JCPenney website one item (a pj set) wasn't in stock so it was sent separately it says it was delivered may 10 and I never received it I would like a replacement sent”
  • “Need to place order online app not working”

Other Question:

  • “Find my orders”
  • “Place order soeak to something”
  • “Un eror en mi nonbre”


Related Companies

Jcpenney Portraits, Jcpenney Optical


JCPenney is an online shop where you can find various clothing articles and home items. The articles are divided into different categories and it is possible to choose from women, men and kids clothing, shoes, jewelry, toys and home decor. The clothing items fall into different subgroups such as clothes for girls of different ages, suits for tall and big men, maternity dresses for women so it is easy to find exactly what you want. JCPenney offers a variety of merchandise of different price levels. On their website customers can also choose discounts, find outlet stores, browse in less than 9.99 section or buy a gift card for friends or relatives. JCPenney shops are located all over USA and it is easy to find the closest one to you with their online store locator.

JCPenney reviews and complaints

JCPenney is ranked 465 out of 4186 in Footwear and Clothing category

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