Jcpenney Contact Information

Toll-Free Number:

  • (800) 322-1189

Customer Service:

  • (614) 863-8800 Columbus, OH
  • (800) 527-4403 Mexico
  • (800) 222-6161
  • (800) 542-0800

Headquarters:

  • (972) 431-1000
  • (800) 322-1189

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Currently you can call only US numbers.

Headquarters Address:

JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States

Social Networks:

Summary of Jcpenney Customer Service Calls

82 TOTAL CALLS
80% SUCCESSFUL CONNECTIONS
03:01 AVG CALL DURATION
19% ISSUES RESOLVED

Customers Contact Jcpenney to Ask about:

Payments and Charges:

  • “Payment”
  • “Deliquent payment mistake”
  • “Need to pay bill and talk to some6”

Request for Information:

  • “Check my cridit card account” , Review #1295557
  • “Inquiring about an item”
  • “About a Christmas tree I ordered”

Return/ Replace:

  • “Change address”
  • “Return”

Cards:

  • “It wont let me place my order on my jc penny card”
  • “Lost card”

Website/ Application:

  • “Application”

Account:

  • “I don’t have a JCPenney‘s account but it shows on my credit statement that I do”

Shipping and Delivery:

Other:

  • “I would like to update my info”
  • “Stop Quit”
  • “Wrong size sent”

Jcpenney Rating Stats

2.2 out of 5 stars
based on 489 reviews
See all 1546 reviews reviews

Rating stats

  1. 181 reviews
  2. 117 reviews
  3. 104 reviews
  4. 67 reviews
  5. 20 reviews

Rating trend

About Jcpenney

Top 5 Jcpenney Services

Customer Care, Shipping Service, Manager, Cashier, Deal

Top 5 Jcpenney Products

Credit Card, Account, Jeans, Website, Coupon

Top 5 Likes about Jcpenney

Product, Coupons, Customer service, Staff, Sizes available

Top 5 Dislikes about Jcpenney

Customer service, Rude employees, Way this situation was handled, Treatment, Poor service

Top 5 Related Companies

Jcpenney Portraits, Jcpenney Optical

Summary

JCPenney is an online shop where you can find various clothing articles and home items. The articles are divided into different categories and it is possible to choose from women, men and kids clothing, shoes, jewelry, toys and home decor. The clothing items fall into different subgroups such as clothes for girls of different ages, suits for tall and big men, maternity dresses for women so it is easy to find exactly what you want. JCPenney offers a variety of merchandise of different price levels. On their website customers can also choose discounts, find outlet stores, browse in less than 9.99 section or buy a gift card for friends or relatives. JCPenney shops are located all over USA and it is easy to find the closest one to you with their online store locator.

Jcpenney reviews and complaints

Jcpenney is ranked 47 out of 459 in Supermarkets and Malls category

Area Served

USA

Payment Methods

American ExpressDiscover

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Jcpenney Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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