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Contact JCPenney Customer Service

How to Reach a Person at JCPenney

Verified Contact Information

Toll-Free Number:

  • 1-800-322-1189
Call Now
Send Message

Customer Service:

  • 1-972-431-1000
    Main
  • 1-614-863-8800

Accessibility:

  • 1-888-879-2641

General Info:

  • 1-844-527-2775

Accessibility:

eeo-sm@jcp.com

Jobs/ Career:

careers-sm@jcp.com

Legal:

privacy@jcpenneyeservices.com
Privacy Inquiries
trademarks-sm@jcp.com
Trademark Inquiries

Media:

jcpnews@jcp.com
mobile@jcpenney.com
support@jcp.com

JCPenney Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular JCPenney Phone Number
1 (800) 322-1189
Average Hold Time
00:02:22
Average Calls duration
5 minutes
Most Popular JCPenney Email Address
mobile@jcpenney.com
JCPenney Live Agent Availability
27% of callers successfully reach a real person
Issue Resolution Rate
Low (19% reported full resolution)
View full overview

How to Contact Jcpenney Customer Service?

Most Popular Number:

(800) 322-1189
Total calls: 8 046 Issues resolved: 511 Last call: Jun 15, 2026

If you have questions for company about products, or if you'd like to find out more general information about them, you can dial the JCPenney customer service number. The business is a huge department store chain that is loved and, at the same time, criticized by people all over the country.

The toll-free (800) 322-1189 is the best JCPenney contact phone number to use for all issues. The company takes calls for questions you may have about orders, store experience, rewards, payments, refunds, etc. Call the JCPenney customer service department at (972) 431-1000 or (614) 863-8800 and ask about where to find certain products, give general feedback, or get other help about a product you purchased.

To connect with the company dial one of the JCPenney contact numbers, or send your inquiry by email. The business has a variety of help accounts to choose from. If you have questions regarding your order, quality, guarantee, etc. send your message to the customer service JCPenney email address - support@jcp.com, or mobile@jcpenney.com.

For legal issues, depending on the details, choose one address from the list privacy@jcpenneyeservices.com, or trademarks-sm@jcp.com. Use jcpnews@jcp.com for media inquiries. The JCPenney community support members do their best to answer emails promptly. However, it may take 3-5 business days before you receive a response.

In addition to phone and email correspondence, you can get helpful information from the company customer service page. For submitting a question online you can initiate a JCPenney live chat box. It works in the web browser and the mobile app.

On-demand, a chat pop-up appears on the right side of the customer service page. The virtual agent will provide a list of options to select from to narrow down the issue you’re facing. Write a brief description of the problem in the JCPenney chat box and continue following the prompts until you reach a solution.

PissedConsumer Club

Contact Information

JCPenney Website:

JCPenney Help Center:

Corporate Office Address:

JCPenney, Inc.
6502 Legacy Drive
Plano, Texas 75024
United States

Summary of JCPenney Customer Service Calls

11.7K TOTAL
CALLS
04:19 AVG CALL
DURATION
19% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call JCPenney?

Payments and Charges Question:

  • “There's a charge that I don't know what it is”
  • “Make payment”
  • “I ordered online at one of your 1.99 blow out store closing paid for my order it never came”

Request for Information Question:

  • “Confirm order delivery date”
  • “Question about my new card”
  • “About my card”

Shipping and Delivery Question:

  • “Didn't receive my order”
  • “Wrong item was sent”
  • “Wrong item delivered”

Cards Question:

  • “Lost my card”
  • “Lost card”
  • “Cards”

Return/ Replace Question:

  • “Returning phone call to customer service.”
  • “Returns”
  • “Need return slip”

Account Question:

  • “Closed account ,”
  • “Balance”
  • “Rewards”

Product/ Service Question:

  • “I purchased some shades and I love them. I wanna make sure I get the same shades for another room and I don’t know how to access previous order so I can check it out.”
  • “Purchase history”
  • “Problem with order”

Activation/ Cancellation Question:

  • “Cancel credit card you sent me”
  • “Cancel card”
  • “One of items was cancelled and I am due a refund”

Employment Question:

  • “Tax w2”
  • “For a job”
  • “401k”

Staff Question:

  • “Costumer service”
  • “Best service ever. Ordered shirts a couple of times. The order was perfect and on time.BCB”
  • “Customer service complaint”

Refund Question:

  • “Refund”
  • “Refund check”
  • “Refund not received”

Website/ Application Question:

  • “To order online with customer service”
  • “Get an application for card”
  • “Order online with my lifetime member discount card”

Other Question:

  • “Pricing”
  • “Amt went thru bank but order not found”
  • “My order is supposed to be sent to my home. Instead it waiting to be picked up up at north point mall. I have no idea where that is”

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