Contact Information

Jcpenney Phone Numbers

Toll-Free Number:

  • (800) 322-1189

Customer Service:

  • (614) 863-8800 Columbus, OH
  • (800) 527-4403 Mexico
  • (800) 222-6161
  • (800) 542-0800


  • (972) 431-1000
  • (800) 322-1189
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Corporate Office Address:

JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States

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Summary of Jcpenney Customer Service Calls

03:14 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Jcpenney to Ask about:

Request for Information Question:

  • “Check my cridit card account”
  • “Check on an ordeonline orders”
  • “Questions concerning the prop 65 warning on curtains i purchased.”

Payments and Charges Question:

  • “I have been waiting for a bill in my mail and no bill has shown.” , Review # 1764454
  • “To make a payment”
  • “Bill”

Shipping and Delivery Question:

  • “Missing delivery”
  • “Delivery issues”
  • “Damaged shipped item”

Account Question:

  • “Balance”
  • “Account info” , Review # 1733969
  • “Password”

Return/ Replace Question:

  • “Return”
  • “Change address”

Cards Question:

  • “Lost card”
  • “Have not Received my card”
  • “Lost my card”

Website/ Application Question:

  • “Application” , Review # 1708765

Refund Question:

  • “Refund”

Activation/ Cancellation Question:

  • “I need to cancel my order order”

Product/ Service Question:

  • “25% not applled to order and did not receive everything”

Other Question:

  • “To know if my order was placed”
  • “Problem w order”
  • “Please place a much-needed maternity department in your Chico Ca. location. Thanks, Erica Hunt”

Jcpenney Rating Stats

2.2 out of 5 stars
based on 561 reviews
See all 1689 reviews

Rating trend


Top Jcpenney Services

Customer Care, Shipping Service, Manager

Top Jcpenney Products

Credit Card, Account, Jeans

Jcpenney Pros and Cons

Pros: Product, Coupons, Staff, Merchandise, Horrible customer service

Cons: Horrible customer service, Rude employees, Way this situation was handled, Treatment, Customer service or quality


JCPenney is an online shop where you can find various clothing articles and home items. The articles are divided into different categories and it is possible to choose from women, men and kids clothing, shoes, jewelry, toys and home decor. The clothing items fall into different subgroups such as clothes for girls of different ages, suits for tall and big men, maternity dresses for women so it is easy to find exactly what you want. JCPenney offers a variety of merchandise of different price levels. On their website customers can also choose discounts, find outlet stores, browse in less than 9.99 section or buy a gift card for friends or relatives. JCPenney shops are located all over USA and it is easy to find the closest one to you with their online store locator.

Jcpenney reviews and complaints

Jcpenney is ranked 57 out of 482 in Supermarkets and Malls category

Area Served


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Jcpenney Stats

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Number of Calls

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