If you have questions for company about products, or if you'd like to find out more general information about them, you can dial the JCPenney customer service number. The business is a huge department store chain that is loved and, at the same time, criticized by people all over the country.
The toll-free (800) 322-1189 is the best JCPenney contact phone number to use for all issues. The company takes calls for questions you may have about orders, store experience, rewards, payments, refunds, etc. Call the JCPenney customer service department at (972) 431-1000 or (614) 863-8800 and ask about where to find certain products, give general feedback, or get other help about a product you purchased.
To connect with the company dial one of the JCPenney contact numbers, or send your inquiry by email. The business has a variety of help accounts to choose from. If you have questions regarding your order, quality, guarantee, etc. send your message to the customer service JCPenney email address - support@jcp.com, or mobile@jcpenney.com.
For legal issues, depending on the details, choose one address from the list privacy@jcpenneyeservices.com, or trademarks-sm@jcp.com. Use jcpnews@jcp.com for media inquiries. The JCPenney community support members do their best to answer emails promptly. However, it may take 3-5 business days before you receive a response.
In addition to phone and email correspondence, you can get helpful information from the company customer service page. For submitting a question online you can initiate a JCPenney live chat box. It works in the web browser and the mobile app.
On-demand, a chat pop-up appears on the right side of the customer service page. The virtual agent will provide a list of options to select from to narrow down the issue you’re facing. Write a brief description of the problem in the JCPenney chat box and continue following the prompts until you reach a solution.
