Contact Jcpenney Customer Service
Contact Information
Jcpenney Phone Numbers
Toll-Free Number:
- (800) 322-1189
Customer Service:
- (614) 863-8800 Columbus, OH
- (800) 527-4403 Mexico
- (800) 222-6161
- (800) 542-0800
Headquarters:
- (972) 431-1000
- (800) 322-1189
Corporate Office Address:
Help in Social Networks:
Summary of Jcpenney Customer Service Calls
CALLS
CONNECTIONS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Customers Contact Jcpenney to Ask about:
Payments and Charges Question:
- “Payment”
- “Deliquent payment mistake” , Review # 1358111
- “Need to pay bill and talk to some6”
Request for Information Question:
- “Inquiring about an item” , Review # 1628863
- “Request address change for mail to home order”
- “Check my cridit card account”
Shipping and Delivery Question:
- “My mattress was supposed to be delivered last Friday. Where is it???”
- “Did not receive order placed on May 8”
- “Need shipping info”
Return/ Replace Question:
- “Return”
- “Change address”
Account Question:
- “Account info”
- “I don’t have a JCPenney‘s account but it shows on my credit statement that I do”
Cards Question:
- “It wont let me place my order on my jc penny card”
- “Lost card”
Website/ Application Question:
- “Application”
Other Question:
- “Online ordering”
- “Can' t Track my order number #” , Review # 1679103
- “Can’t sign in”
About
Pros: Product, Coupons, Merchandise, Customer service, Staff
Cons: Customer service, Rude employees, Way this situation was handled, Treatment, Worst customer service
JCPenney is an online shop where you can find various clothing articles and home items. The articles are divided into different categories and it is possible to choose from women, men and kids clothing, shoes, jewelry, toys and home decor. The clothing items fall into different subgroups such as clothes for girls of different ages, suits for tall and big men, maternity dresses for women so it is easy to find exactly what you want. JCPenney offers a variety of merchandise of different price levels. On their website customers can also choose discounts, find outlet stores, browse in less than 9.99 section or buy a gift card for friends or relatives. JCPenney shops are located all over USA and it is easy to find the closest one to you with their online store locator.
Jcpenney is ranked 51 out of 612 in Supermarkets and Malls category
USA
Jcpenney Stats
Number of Reviews
Number of Comments
Number of Calls
Compare Jcpenney to
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
