Contact JCPenney Customer Service
JCPenney Phone Numbers and Emails
Toll-Free Number:
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(800) 322-1189
Customer Service:
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(972) 431-1000Main
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(614) 863-8800
Accessibility:
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(888) 879-2641
JCPenney Emails:
JCPenney Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
JCPenney Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call JCPenney is (800) 322-1189. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 76% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as JCPenney may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
JCPenney Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call JCPenney is (800) 322-1189. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 76% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as JCPenney may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
People call JCPenney mainly because of request for information, shipping and delivery.
19% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact JCPenney is mobile@jcpenney.com. 74% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Jcpenney Customer Service?
Most Popular Number:
| Total calls: 7 874 | Issues resolved: 502 | Last call: Feb 13, 2026 |
Contact Information
JCPenney Website:
JCPenney Help Center:
Corporate Office Address:
JCPenney Customer Service Reviews
.my ordered has been cancelled 4 times. Really want item.
I don't get it. I thought JCPenney would more effort.
How Good is JCPenney's Customer Service?
Summary of JCPenney Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call JCPenney?
Payments and Charges Question:
- “To make a payment”
- “Pay bill”
- “Pay bill.”
Request for Information Question:
- “I’m trying to place an order on line”
- “Order question”
- “Place an order”
Shipping and Delivery Question:
- “Missing package”
- “Sheets ordered are not size stated on priduct”
- “Where is my online order”
Cards Question:
- “Lost card”
- “Card not working”
- “Card”
Return/ Replace Question:
- “Issues with exchanging a pair of pants to a different size without a receipt. It was a gift .”
- “Return merchandise”
- “I need to change my apartment number on the order I just placed”
Account Question:
- “My account shows that I have no orders. But I put in an order November 30”
- “Log in assistance”
- “Balance on account”
Product/ Service Question:
- “Complaint”
- “Fake products online”
- “Issue with product and I love jc penny”
Activation/ Cancellation Question:
- “One of items was cancelled and I am due a refund”
- “Cancel my card.”
- “Cancel unauthorized order”
Employment Question:
- “Tax w2”
- “For a job”
- “401k”
Staff Question:
- “Costumer service”
- “Best service ever. Ordered shirts a couple of times. The order was perfect and on time.BCB”
- “Customer service complaint”
Refund Question:
- “Refund”
- “Refund check”
- “Refund not received”
Website/ Application Question:
- “Order online with my lifetime member discount card”
- “To order online with customer service”
- “A site that has the JCP symbol with 90% off sales.it is called Pravery.com.is it legit or a scam ?”
Other Question:
- “Order not complete”
- “Online order”
- “Una pregunta cuando se husa el dinero en effective tiene plaza sin interest”
Compare JCPenney Customer Service To
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