Contact Information

Jcpenney Phone Numbers

Toll-Free Number:

  • (800) 322-1189

Customer Service:

  • (614) 863-8800 Columbus, OH
  • (800) 527-4403 Mexico
  • (800) 222-6161
  • (800) 542-0800


  • (972) 431-1000
  • (800) 322-1189
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Corporate Office Address:

JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States

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Summary of Jcpenney Customer Service Calls

03:05 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Jcpenney to Ask about:

Request for Information Question:

  • “To check on my order”
  • “Inquiring about an item”
  • “I was lied to about a Piece of Jewelry I purchessed”

Payments and Charges Question:

  • “My husband pay are bill off and I wanted to see if I can my card re issued”
  • “Need to pay bill and talk to some6”
  • “Wgerws ny bew charge xaed”

Shipping and Delivery Question:

  • “Yes I received my bottoms today but the Champions but I have not gotten my shirt yet and I was wondering when it was going to be in”
  • “I want to know if your sent tracking number for packages”
  • “Where is my credit card.” , Review # 1704139

Account Question:

  • “Password”
  • “Account info”
  • “I don’t have a JCPenney‘s account but it shows on my credit statement that I do”

Return/ Replace Question:

  • “Change address”
  • “Return”

Cards Question:

  • “Lost my card”
  • “It wont let me place my order on my jc penny card”
  • “Lost card”

Website/ Application Question:

  • “Application” , Review # 1708765

Product/ Service Question:

  • “25% not applled to order and did not receive everything”

Other Question:

  • “Rewards”
  • “Order won't submit”
  • “Online ordering”

Jcpenney Rating Stats

2.2 out of 5 stars
based on 548 reviews
See all 1664 reviews

Rating trend


Top Jcpenney Services

Customer Care, Shipping Service, Manager

Top Jcpenney Products

Credit Card, Account, Jeans

Jcpenney Pros and Cons

Pros: Product, Coupons, Staff, Merchandise, Customer service

Cons: Customer service, Rude employees, Way this situation was handled, Treatment, Worst customer service


JCPenney is an online shop where you can find various clothing articles and home items. The articles are divided into different categories and it is possible to choose from women, men and kids clothing, shoes, jewelry, toys and home decor. The clothing items fall into different subgroups such as clothes for girls of different ages, suits for tall and big men, maternity dresses for women so it is easy to find exactly what you want. JCPenney offers a variety of merchandise of different price levels. On their website customers can also choose discounts, find outlet stores, browse in less than 9.99 section or buy a gift card for friends or relatives. JCPenney shops are located all over USA and it is easy to find the closest one to you with their online store locator.

Jcpenney reviews and complaints

Jcpenney is ranked 54 out of 614 in Supermarkets and Malls category

Area Served


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Jcpenney Stats

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Number of Reviews

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Number of Calls

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