JCPenney Phone Numbers and Emails

Toll-Free Number:

  • (800) 322-1189

Customer Service:

  • (800) 981-8400
    Cardmembers in Puerto Rico and the U.S. Virgin Islands
  • (800) 527-4403
    Cardmembers Internet Support
  • (972) 431-1000
    Main
  • (800) 322-1189
  • (800) 542-0800
  • (614) 863-8800
  • (800) 597-6453

Emergency/ Hotline:

  • (877) 720-6576
    PRIME CLERK RESTRUCTURING HOTLINE
  • (646) 979-4417
    PRIME CLERK RESTRUCTURING HOTLINE

Accesibility:

  • (888) 879-2641

General Info:

  • (844) 527-2775

JCPenney Emails:

Accessibility
support@jcp.com
General Info
Legal
Privacy Inquiries
Media
More phone numbers and emails Less phone numbers and emails

JCPenney Contact Information

JCPenney Website:

JCPenney Online Chat:

Corporate Office Address:

JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States

Fax:

+1(972) 431-9638
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JCPenney Rating Based on 754 Reviews

Rating details

2.3
more details
Customer service
Website
Product or Service Quality
Discounts and Special Offers

Rating stats

Rating trend

Summary of JCPenney Customer Service Calls

2.6K TOTAL
CALLS
03:48 AVG CALL
DURATION
18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call JCPenney Customer Service?

Payments and Charges Question:

  • “Pay bill”
  • “Paybill”
  • “Bill”

Request for Information Question:

  • “Need to know my balance”
  • “Check on order”
  • “Need to talk about otder”

Shipping and Delivery Question:

  • “Shipping costs. I paid for fast shipping and product did not arrive.”
  • “Items are marked as delivered Ian's I did not get them”
  • “Need a bigger size ring”

Cards Question:

  • “Stolen card”
  • “Lost card”
  • “Cant excess my credit card account to pay it”

Return/ Replace Question:

  • “Need a replaced pearl set”
  • “Online purchase return”
  • “Return”

Account Question:

  • “Account”
  • “My account”
  • “To take a name off the account”

Activation/ Cancellation Question:

  • “I need to cancel my order order”
  • “Canceled order”
  • “Dos ordenes canceladas y me descontaron y no me rembolsaron”

Product/ Service Question:

  • “Damages”
  • “Only halfy order arrived”
  • “Item received abd item is broken”

Employment Question:

  • “Job application”
  • “401k”
  • “Needing to pull up my w2”

Staff Question:

  • “Customer service”
  • “Poor customer service”
  • “Report a manager and employees”

Website/ Application Question:

  • “I placed an order online for a bra and a underwear I am not seeing it deliver as yet can you tell me what's going on with my order”
  • “Placed order online today. Did not let me correct something.”
  • “Order online han haven't received it”

Refund Question:

  • “Refund”
  • “To get a refund”

Other Question:

  • “My order”
  • “To order”
  • “Online item”

About

Top JCPenney Services

Customer Care, Shipping Service, Manager

Top JCPenney Products

Credit Card, Account, Jeans

JCPenney Pros and Cons

Pros: Product, I dont see any right now, I have done business with jcpenney for decades, Customer service, Coupons

Cons: Customer service, Rude employees, Way this situation was handled, Poor service, Wasted time

Related Companies

Jcpenney Portraits, Jcpenney Optical

Summary

JCPenney is an online shop where you can find various clothing articles and home items. The articles are divided into different categories and it is possible to choose from women, men and kids clothing, shoes, jewelry, toys and home decor. The clothing items fall into different subgroups such as clothes for girls of different ages, suits for tall and big men, maternity dresses for women so it is easy to find exactly what you want. JCPenney offers a variety of merchandise of different price levels. On their website customers can also choose discounts, find outlet stores, browse in less than 9.99 section or buy a gift card for friends or relatives. JCPenney shops are located all over USA and it is easy to find the closest one to you with their online store locator.

JCPenney reviews and complaints

JCPenney is ranked 67 out of 366 in Supermarkets and Malls category

Area Served

USA

Payment Methods

American ExpressDiscoverMasterCardVISA

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