Contact JCPenney Customer Service
JCPenney Phone Numbers and Emails
Toll-Free Number:
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(800) 322-1189
Customer Service:
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(972) 431-1000Main
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(614) 863-8800
Accessibility:
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(888) 879-2641
JCPenney Emails:
JCPenney Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
JCPenney Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call JCPenney is 8003221189. 80% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 77% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as JCPenney may ask you for the following information to identify you as a customer: first and last name, phone number or address.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
JCPenney Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call JCPenney is 8003221189. 80% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 77% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as JCPenney may ask you for the following information to identify you as a customer: first and last name, phone number or address.
People call JCPenney mainly because of request for information, shipping and delivery.
27% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact JCPenney is mobile@jcpenney.com. 72% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
JCPenney Website:
JCPenney Help Center:
Corporate Office Address:
JCPenney Customer Service Reviews
Dear JCPenney Customer Service Team, I hope this message finds you well. I am writing to formally lodge a complaint regarding an incident that occurred during my recent visit to your store.
While shopping in the Omaha, Nebraska, Oakview branch, I overheard the store manager (name tag said Megan) using the word 'retarded' multiple times in conversation.
As a customer, I found this language deeply offensive and inappropriate. Using derogatory terms such as 'retarded' is not only disrespectful, but it also perpetuates negative stereotypes that can be hurtful to individuals with disabilities and their families. Such language has no place in a professional environment and certainly not in a retail setting that serves a diverse customer base.
I believe strongly in promoting inclusivity and respect for all individuals, regardless of their background or abilities.
Hearing this word used casually by a store manager was not only disappointing, but also concerning, as it reflects poorly on the values and culture of your organization.
I kindly request that you address this matter promptly by taking the following actions:
- Conduct sensitivity training for all store staff, focusing on appropriate language and inclusivity.
- Ensure that managers and employees understand and adhere to company policies regarding respectful conduct.
- Provide a formal apology acknowledging the inappropriate use of language and the impact it may have had on customers.
- I trust that you will take this complaint seriously and use it as an opportunity to reinforce a culture of respect within your organization. I appreciate your attention to this matter and look forward to your response.
Thank you for your understanding and prompt action.
Sincerely,
Gladys Patschak
Never got the refund on the damaged shampoo or conditioner that was left in a horse pasture beside a electric fence on a utility trailer. Unreal!
Dear JCPenney Customer Service Team, I hope this message finds you well. I am writing to formally lodge a complaint regarding an incident that occurred during my recent visit to your store.
While shopping in the Omaha, Nebraska, Oakview branch, I overheard the store manager (name tag said Megan) using the word 'retarded' multiple times in conversation. As a customer, I found this language deeply offensive and inappropriate. Using derogatory terms such as 'retarded' is not only disrespectful, but it also perpetuates negative stereotypes that can be hurtful to individuals with disabilities and their families. Such language has no place in a professional environment and certainly not in a retail setting that serves a diverse customer base.
I believe strongly in promoting inclusivity and respect for all individuals, regardless of their background or abilities. Hearing this word used casually by a store manager was not only disappointing, but also concerning, as it reflects poorly on the values and culture of your organization.
I kindly request that you address this matter promptly by taking the following actions:
- Conduct sensitivity training for all store staff, focusing on appropriate language and inclusivity.
- Ensure that managers and employees understand and adhere to company policies regarding respectful conduct.
- Provide a formal apology acknowledging the inappropriate use of language and the impact it may have had on customers.
- I trust that you will take this complaint seriously and use it as an opportunity to reinforce a culture of respect within your organization. I appreciate your attention to this matter and look forward to your response.
Thank you for your understanding and prompt action.
Sincerely,
Gladys Patschak
gohuskers1947@***.com
Hi there,
A few weeks ago (12/24) I bought a 32 piece cookware set for my new apartment. All of the pots and pans coatings have started to peel after a mere 1-2 uses while just simply boiling pasta and the coating pieces that come off in flakes from the pans as they peel get all through the food to the point I ingested some without knowing and have been having stomach issues since.
also think it should be said in case you arent aware the price of groceries is higher than ever and this situation caused me to lose around $20 in groceries, not including the groceries I had to use for the replacement meal I had to make.
So all in all this issue caused me a loss both in wasted time ingredients and money as well as the losing the ability to cook for myself until the issue is resolved which the timeline as stated to me was roughly 14 days via the rep I spoke to on the phone which I personally think is ludicrous.
When I spoke to customer service they told me my only option was to return the product which would take a minimum of 7 business days and then another 7 to process the return. This means Im going to be without cookware for over two+ weeks or I could accept a $7 courtesy credit which I personally found insulting. No one should be stuck with defective products just because you make them $7 cheaper.
I cant imagine this is the creative positive experiences level of service you strive to provide to your customers, I personally think either providing me a replacement set (preferably a different brand at a comparable price) as returning this seems pointless seeing that its no longer feasibly usable and most certainly not in salable condition so Im not sure why would we need to go through the hassle and wasted shipping costs and carbon emissions from frivolous shipping (which I already had to pay an extra $9 to have it shipped in the first place when from my research the weight of the product compared to shipping requirements should not call for that) when I could just throw the product out myself as I assume youll be doing just that once you receive it. And save us both the time and hassle.
Im move than willing to provide photo evidence of the damage as well as me discarding the faulty product in good faith so you dont feel like Im trying to do some thing nefarious.
I personally think either providing a replacement shipped to me or at least providing me a credit in the amount of the price I paid (bonus points if my overpriced shipping fee is included in that as well, but I wont hold my breath) for the item I purchased so I could put that towards a higher quality set and continue supporting your business would be the best appeasement strategy. Depending on the outcome of this interaction I think I may be looking outside JCPenney for my needs in the future as this situation has started making me believe JCPenney does not care about their customers or the quality of the product they provide them.
Order number: 202336****318595
Item: Moda Fina Chef's Du Jour 32-pc. Kitchen Combo Set
Email: clintonmhill@***.com
Phone: 878256****
I look forward to working with you in finding a solution to this issue.
Feel free to reach out if youd like me to provide any images of the defective products.
Best,
CLINT HILL
**edit to add: I purchased this online and dealt with customer service online.
Submitting the review required me to attach a store so I just attached one around my area. The employees in the Monroeville mall location have nothing to do with this situation and I cannot speak to any of their personal customer services skills.
How Good is JCPenney's Customer Service?
Summary of JCPenney Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call JCPenney?
Payments and Charges Question:
- “Paymy bill on the phone”
- “Make a payment”
- “No he recibido un dinero que me tenían que depositar el día de ayer”
Shipping and Delivery Question:
- “Never received confirmation on a order i placed”
- “See if my order been shipped”
- “Shipping”
Request for Information Question:
- “Ask about a price”
- “To check on bill”
- “Checking on my order”
Cards Question:
- “Please block my card and issue another. My previous card has been stolen.”
- “Credit card replacement”
- “Declined card”
Return/ Replace Question:
- “Return”
- “Exchange socks for a smaller size”
- “Returnnoverpayment”
Account Question:
- “Problem with JCPenney acct”
- “No account information”
- “Close account”
Product/ Service Question:
- “DEFECTIVE PRODUCT”
- “Order a new card”
- “To order a catalog”
Activation/ Cancellation Question:
- “Cancel order”
- “Order cancelled”
- “To cancel orders placed yesterday”
Employment Question:
- “For a job”
- “401k”
- “Payroll”
Staff Question:
- “Not happy with service by manager in store”
- “I had a horrible experience with one of your managers at JCP San Antonio”
- “Harrassed by manager”
Refund Question:
- “Refund”
- “Refund check”
- “Refund not received”
Website/ Application Question:
- “Filled out application , no results yet”
- “I placed an order online, January 2, 2024 & have not received it.”
- “Application status”
Other Question:
- “Asistencia”
- To see if there's a buyback credit
- “Comprar ropa”
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