JCPenney Phone Numbers and Emails

Toll-Free Number:

  • (800) 322-1189

Customer Service:

  • (800) 981-8400
    Cardmembers in Puerto Rico and the U.S. Virgin Islands
  • (800) 527-4403
    Cardmembers Internet Support
  • (972) 431-1000
  • (800) 322-1189
  • (800) 542-0800
  • (614) 863-8800
  • (800) 597-6453

Emergency/ Hotline:

  • (877) 720-6576
  • (646) 979-4417


  • (888) 879-2641

General Info:

  • (844) 527-2775

JCPenney Emails:

General Info
Privacy Inquiries
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JCPenney Contact Information

JCPenney Website:

JCPenney Online Chat:

Corporate Office Address:

JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States


+1(972) 431-9638
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JCPenney Rating Based on 783 Reviews

Rating details

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Customer service
Product or Service Quality
Discounts and Special Offers

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Summary of JCPenney Customer Service Calls

03:48 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call JCPenney Customer Service?

Payments and Charges Question:

  • “Charges”
  • “To pay a bill”
  • “Make a payment”

Shipping and Delivery Question:

  • “Item not received”
  • “Wrong item delivered”
  • “My orders I pay for why didn't I get them”

Request for Information Question:

  • “Checking to see if package was returned from the wrong address”
  • “To see about my applicationget check every month ssi”
  • “To inquire about my return package”

Cards Question:

  • “Credit card electronic”
  • “Lost card”
  • “New card”

Return/ Replace Question:

  • “Change address”
  • “Return”
  • “Return label”

Account Question:

  • “Want to change password”
  • “To update my password”
  • “Account”

Activation/ Cancellation Question:

  • “Cancel my card”
  • “Cancel order”
  • “My order got cancelled”

Product/ Service Question:

  • “My washing machine is not working and i brought it from ther”
  • “Trying to order a specific product it's hard to get”
  • “Damages”

Employment Question:

  • “I need my last two pay stubs and a letter saying I no longer working for JCPenney”
  • “Paycheck”
  • “Payroll”

Staff Question:

  • “Complain about salon service”
  • “Coustomer service”
  • “Customer service”

Refund Question:

  • “Refund inquiry”
  • “Refund”
  • “To get a refund applied to the correct account”

Website/ Application Question:

  • “I could not open your website and shop from Ethiopia”
  • “I placed an order online for a bra and a underwear I am not seeing it deliver as yet can you tell me what's going on with my order”
  • “Placed order online today. Did not let me correct something.”

Other Question:

  • “To file a complaint”
  • “Havent recieved Online order”
  • “To see if my accout is open”


Top JCPenney Services

Customer Care, Shipping Service, Manager

Top JCPenney Products

Credit Card, Account, Jeans

JCPenney Pros and Cons

Pros: Product, I have done business with jcpenney for decades, I dont see any right now, Horrible customer service, Coupons

Cons: Horrible customer service, Rude employees, Way this situation was handled, Poor service, Worst experience i ever had buying something

Related Companies

Jcpenney Portraits, Jcpenney Optical


JCPenney is an online shop where you can find various clothing articles and home items. The articles are divided into different categories and it is possible to choose from women, men and kids clothing, shoes, jewelry, toys and home decor. The clothing items fall into different subgroups such as clothes for girls of different ages, suits for tall and big men, maternity dresses for women so it is easy to find exactly what you want. JCPenney offers a variety of merchandise of different price levels. On their website customers can also choose discounts, find outlet stores, browse in less than 9.99 section or buy a gift card for friends or relatives. JCPenney shops are located all over USA and it is easy to find the closest one to you with their online store locator.

JCPenney reviews and complaints

JCPenney is ranked 71 out of 372 in Supermarkets and Malls category

Area Served


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