Contact JCPenney Customer Service
JCPenney Phone Numbers and Emails
Toll-Free Number:
- (800) 322-1189
Customer Service:
-
(800) 981-8400
Cardmembers in Puerto Rico and the U.S. Virgin Islands
-
(800) 527-4403
Cardmembers Internet Support
-
(972) 431-1000
Main
JCPenney Emails:
JCPenney Contact Information
JCPenney Website:
JCPenney Online Chat:
Corporate Office Address:
Fax:
Summary of JCPenney Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call JCPenney Customer Service?
Payments and Charges Question:
- “Pay bill”
- “Paybill”
- “Bill”
Request for Information Question:
- “Need to know my balance”
- “Check on order”
- “Need to talk about otder”
Shipping and Delivery Question:
- “Shipping costs. I paid for fast shipping and product did not arrive.”
- “Items are marked as delivered Ian's I did not get them”
- “Need a bigger size ring”
Cards Question:
- “Stolen card”
- “Lost card”
- “Cant excess my credit card account to pay it”
Return/ Replace Question:
- “Need a replaced pearl set”
- “Online purchase return”
- “Return”
Account Question:
- “Account”
- “My account”
- “To take a name off the account”
Activation/ Cancellation Question:
- “I need to cancel my order order”
- “Canceled order”
- “Dos ordenes canceladas y me descontaron y no me rembolsaron”
Product/ Service Question:
- “Damages”
- “Only halfy order arrived”
- “Item received abd item is broken”
Employment Question:
- “Job application”
- “401k”
- “Needing to pull up my w2”
Staff Question:
- “Customer service”
- “Poor customer service”
- “Report a manager and employees”
Website/ Application Question:
- “I placed an order online for a bra and a underwear I am not seeing it deliver as yet can you tell me what's going on with my order”
- “Placed order online today. Did not let me correct something.”
- “Order online han haven't received it”
Refund Question:
- “Refund”
- “To get a refund”
Other Question:
- “My order”
- “To order”
- “Online item”
About
Customer Care, Shipping Service, Manager
Credit Card, Account, Jeans
Pros: Product, I dont see any right now, I have done business with jcpenney for decades, Customer service, Coupons
Cons: Customer service, Rude employees, Way this situation was handled, Poor service, Wasted time
,
JCPenney is an online shop where you can find various clothing articles and home items. The articles are divided into different categories and it is possible to choose from women, men and kids clothing, shoes, jewelry, toys and home decor. The clothing items fall into different subgroups such as clothes for girls of different ages, suits for tall and big men, maternity dresses for women so it is easy to find exactly what you want. JCPenney offers a variety of merchandise of different price levels. On their website customers can also choose discounts, find outlet stores, browse in less than 9.99 section or buy a gift card for friends or relatives. JCPenney shops are located all over USA and it is easy to find the closest one to you with their online store locator.
JCPenney is ranked 67 out of 366 in Supermarkets and Malls category
USA
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