Contact JCPenney Customer Service
JCPenney Phone Numbers and Emails
Toll-Free Number:
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(800) 322-1189
Customer Service:
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(972) 431-1000Main
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(614) 863-8800
Accesibility:
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(888) 879-2641
JCPenney Emails:
JCPenney Contact Information
JCPenney Website:
JCPenney Help Center:
Corporate Office Address:
Summary of JCPenney Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call JCPenney Customer Service?
Payments and Charges Question:
- “My bill”
- “Need a new retired employee discount card”
- “Pay my bill”
Shipping and Delivery Question:
- “I did not receive my order”
- “Shipping update”
- “Merchandise not delivered”
Request for Information Question:
- “To check for last payment”
- “To confirm that order was pllaced”
- “Need help paying my bill”
Cards Question:
- “Credit card on my credit”
- “Stolen card”
- “Gift card”
Return/ Replace Question:
- “Returns question”
- “Return”
- “Return item”
Account Question:
- “Bank account”
- “Can't get in to my account”
- “Need my account number”
Activation/ Cancellation Question:
- “Cancel my credit card”
- “Cancel an order”
- “Cancel card”
Product/ Service Question:
- “Damaged item was delivered”
- “Re order a item that is cancel”
- “Defective items”
Employment Question:
- “401k”
- “Employee trying to get pay stubs& can NOT get into my kosho”
- “Payroll”
Staff Question:
- “Customer service”
- “Harrassed by manager”
- “Costumer service”
Refund Question:
- “Refund my overpayment”
- “I need my refund”
- “Refund inquiry”
Website/ Application Question:
- “Online applications”
- “Trouble with website”
- “Application”
Other Question:
- “Pckage missing”
- “Devo”
- “Trying to track and order”
About
Customer Care, Shipping Service, Manager
Credit Card, Account, Jeans
Pros: Product, I dont see any right now, I have done business with jcpenney for decades, Horrible customer service, Coupons
Cons: Horrible customer service, Rude employees, Poor service, Way this situation was handled, Worst experience i ever had buying something
,
JCPenney is an online shop where you can find various clothing articles and home items. The articles are divided into different categories and it is possible to choose from women, men and kids clothing, shoes, jewelry, toys and home decor. The clothing items fall into different subgroups such as clothes for girls of different ages, suits for tall and big men, maternity dresses for women so it is easy to find exactly what you want. JCPenney offers a variety of merchandise of different price levels. On their website customers can also choose discounts, find outlet stores, browse in less than 9.99 section or buy a gift card for friends or relatives. JCPenney shops are located all over USA and it is easy to find the closest one to you with their online store locator.
JCPenney is ranked 77 out of 352 in Supermarkets and Malls category
USA
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