Contact JCPenney Customer Service
JCPenney Phone Numbers and Emails
Toll-Free Number:
-
(800) 322-1189
- Total calls: 3.2K
- Issues resolved: 167
- Last call:
Customer Service:
-
(800) 981-8400Cardmembers in Puerto Rico and the U.S. Virgin Islands
-
(800) 527-4403Cardmembers Internet Support
-
(972) 431-1000Main
JCPenney Emails:
JCPenney Contact Information
JCPenney Website:
JCPenney Help Center:
Corporate Office Address:
Fax:
Summary of JCPenney Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call JCPenney Customer Service?
Payments and Charges Question:
- “Issues with online payment”
- “Paymy bill on the phone”
- “Make payment”
Shipping and Delivery Question:
- “I did not get my card”
- “Never arrived.”
- “Item not received”
Request for Information Question:
- “I am calling about my order”
- “About an order”
- “Checking on my order”
Cards Question:
- “Lost card”
- “Stolen card”
- “Credit card status”
Return/ Replace Question:
- “Returned a coat that was not purchased from JCP”
- “Help with multiple returns”
- “Return label”
Account Question:
- “On line account has old account information”
- “Need my account number”
- “Available balance for my credit”
Activation/ Cancellation Question:
- “Activate the JCPenney card”
- “Cancel an order”
- “Cancel/chabge”
Product/ Service Question:
- “I'm a past worker for J C Penny in 2021 . when can I expect my 1040 in mail”
- “A wool jacket that is out of stock to see if I can order”
- “Damaged order”
Employment Question:
- “I haven't received my w2 form”
- “Job application”
- “Paycheck”
Staff Question:
- “Customer service”
- “Report excellent customer service”
- “Service call for my washer”
Refund Question:
- “Refund”
- “Want to know when I'm getting my refund”
- “Refund inquiry”
Website/ Application Question:
- “Trouble with website”
- “Help with an order online”
- “Place an order online to be sent to my home. Recieved a recording stating that my order was ready for pick up in Orlando fl. Needs to be picked up in 10 days or it will be canceled please advise and help”
Other Question:
- “Online order will not take the item#”
- “Deceased”
- “Placing an order”
About
Customer Care, Shipping Service, Manager
Credit Card, Account, Jeans
Pros: Product, I have done business with jcpenney for decades, I dont see any right now, Customer service, Coupons
Cons: Customer service, Rude employees, Worst experience i ever had buying something, Way this situation was handled, Too many departments to contact to resolve problem
,
JCPenney is an online shop where you can find various clothing articles and home items. The articles are divided into different categories and it is possible to choose from women, men and kids clothing, shoes, jewelry, toys and home decor. The clothing items fall into different subgroups such as clothes for girls of different ages, suits for tall and big men, maternity dresses for women so it is easy to find exactly what you want. JCPenney offers a variety of merchandise of different price levels. On their website customers can also choose discounts, find outlet stores, browse in less than 9.99 section or buy a gift card for friends or relatives. JCPenney shops are located all over USA and it is easy to find the closest one to you with their online store locator.
JCPenney is ranked 73 out of 373 in Supermarkets and Malls category
USA
Compare JCPenney To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
