Contact JCPenney Customer Service
JCPenney Phone Numbers and Emails
Toll-Free Number:
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(800) 322-1189
Customer Service:
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(972) 431-1000Main
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(614) 863-8800
Accesibility:
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(888) 879-2641
JCPenney Emails:
Contact Information
JCPenney Website:
JCPenney Help Center:
Corporate Office Address:
How Good is JCPenney's Customer Service?
Summary of JCPenney Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call JCPenney?
Payments and Charges Question:
- “Because they charged me a late fee and my bill was already paid”
- “Price, sale complaint40% discount”
- “Make payment”
Shipping and Delivery Question:
- “Order did not arrive”
- “Order given wrong address”
- “I have not received my online order”
Request for Information Question:
- “I need info on how to return an item”
- “Questions regarding my bill”
- “Check on status of a order”
Cards Question:
- “See if activity on card”
- “I lost my card”
- “Credit card issues”
Return/ Replace Question:
- “Change address”
- “Return an item”
- “Return”
Account Question:
- “Check account”
- “New account where do I make my payments set”
- “Forgot user id and account number for payment”
Product/ Service Question:
- “Trying to place an order an it will not put in my assoc discount”
- “Check product pricing”
- “Work”
Activation/ Cancellation Question:
- “My order got canceled”
- “Canceled order”
- “Cancel a salon appointment for today”
Employment Question:
- “Would like my pay off amount”
- “Need to get W2”
- “W2”
Staff Question:
- “Rude employee”
- “To complain about customer service in the Wilmington NC store”
- “Hi i would like to speak to a Customer service Rep. Please”
Refund Question:
- “Refund”
- “Refund online order”
- “Refund for postage”
Website/ Application Question:
- “An order online to see if received, my phone lost service”
- “I ordered clothes from the JCPenney website one item (a pj set) wasn't in stock so it was sent separately it says it was delivered may 10 and I never received it I would like a replacement sent”
- “Need to place order online app not working”
Other Question:
- “Find my orders”
- “Place order soeak to something”
- “Un eror en mi nonbre”
About
,
JCPenney is an online shop where you can find various clothing articles and home items. The articles are divided into different categories and it is possible to choose from women, men and kids clothing, shoes, jewelry, toys and home decor. The clothing items fall into different subgroups such as clothes for girls of different ages, suits for tall and big men, maternity dresses for women so it is easy to find exactly what you want. JCPenney offers a variety of merchandise of different price levels. On their website customers can also choose discounts, find outlet stores, browse in less than 9.99 section or buy a gift card for friends or relatives. JCPenney shops are located all over USA and it is easy to find the closest one to you with their online store locator.
JCPenney is ranked 465 out of 4186 in Footwear and Clothing category
USA
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