Contact JCPenney Customer Service
JCPenney Phone Numbers and Emails
Toll-Free Number:
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(800) 322-1189
Customer Service:
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(972) 431-1000Main
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(614) 863-8800
Accesibility:
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(888) 879-2641
JCPenney Emails:
Contact Information
JCPenney Website:
JCPenney Help Center:
Corporate Office Address:
How Good is JCPenney's Customer Service?
Summary of JCPenney Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call JCPenney?
Payments and Charges Question:
- “Paying my bill”
- “Charged twice at salon”
- “Billing issues”
Shipping and Delivery Question:
- “Didn't receive all my order”
- “Where is my order?”
- “Have not received my puchases of 4 /26”
Request for Information Question:
- “Questionsble email”
- “Looking for my shipment”
- “About my package”
Cards Question:
- “Gift card”
- “Would not take my credit card”
- “Report a lost card”
Return/ Replace Question:
- “Return wrong shirts shipped to me.”
- “Return call”
- “Where do return things that don't fit”
Account Question:
- “Account on account transactions”
- “Heck balance”
- “Account balance”
Activation/ Cancellation Question:
- “Cancel order”
- “Activate catd”
- “My cancel order”
Product/ Service Question:
- “Ordered a skirt and I said thank you for your order and I have not gotten any email or anything telling me where is my order was coming I paid for the order also and I can't remember the order number I'll have to go back and check my record my name i”
- “Insurance plan”
- “Damaged shoes online”
Employment Question:
- Trying to get my W2
- “401k”
- “I have called multiple times and have even sent letters to the corporate office and have had no response whatsoever I would like my W2 which I was guaranteed would be emailed to me in 48 hours. However that STILL hasn't happened”
Staff Question:
- “Report an issue with poor guest service and discrimination from employees”
- “Unhappy with service”
- “I was aussaulted by employee with my 6 year old daughter!”
Refund Question:
- “Want to know when I'm getting my refund”
- “Refund not received”
- “Refund”
Website/ Application Question:
- “I ordered clothes from the JCPenney website one item (a pj set) wasn't in stock so it was sent separately it says it was delivered may 10 and I never received it I would like a replacement sent”
- “Need to place order online app not working”
- “Order online duplicate”
Other Question:
- “Place an order with a real person”
- “My online order came and I am missing my shoes”
- “Purchase”
About
,
JCPenney is an online shop where you can find various clothing articles and home items. The articles are divided into different categories and it is possible to choose from women, men and kids clothing, shoes, jewelry, toys and home decor. The clothing items fall into different subgroups such as clothes for girls of different ages, suits for tall and big men, maternity dresses for women so it is easy to find exactly what you want. JCPenney offers a variety of merchandise of different price levels. On their website customers can also choose discounts, find outlet stores, browse in less than 9.99 section or buy a gift card for friends or relatives. JCPenney shops are located all over USA and it is easy to find the closest one to you with their online store locator.
JCPenney is ranked 86 out of 385 in Supermarkets and Malls category
USA
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