JCPenney Phone Numbers and Emails

Toll-Free Number:

  • (800) 322-1189
  • Total calls: 3.2K
  • Issues resolved: 167
  • Last call:

Customer Service:

  • (800) 981-8400
    Cardmembers in Puerto Rico and the U.S. Virgin Islands
  • (800) 527-4403
    Cardmembers Internet Support
  • (972) 431-1000
  • (800) 542-0800
  • (614) 863-8800
  • (800) 597-6453

Emergency/ Hotline:

  • (877) 720-6576
  • (646) 979-4417


  • (888) 879-2641

General Info:

  • (844) 527-2775

JCPenney Emails:

General Info
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JCPenney Contact Information

JCPenney Website:

JCPenney Help Center:

Corporate Office Address:

JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States


+1(972) 431-9638
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JCPenney Rating Based on 848 Reviews

Rating details

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Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy

Rating stats

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Summary of JCPenney Customer Service Calls

03:44 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call JCPenney Customer Service?

Payments and Charges Question:

  • “Issues with online payment”
  • “Paymy bill on the phone”
  • “Make payment”

Shipping and Delivery Question:

  • “I did not get my card”
  • “Never arrived.”
  • “Item not received”

Request for Information Question:

  • “I am calling about my order”
  • “About an order”
  • “Checking on my order”

Cards Question:

  • “Lost card”
  • “Stolen card”
  • “Credit card status”

Return/ Replace Question:

  • “Returned a coat that was not purchased from JCP”
  • “Help with multiple returns”
  • “Return label”

Account Question:

  • “On line account has old account information”
  • “Need my account number”
  • “Available balance for my credit”

Activation/ Cancellation Question:

  • “Activate the JCPenney card”
  • “Cancel an order”
  • “Cancel/chabge”

Product/ Service Question:

  • “I'm a past worker for J C Penny in 2021 . when can I expect my 1040 in mail”
  • “A wool jacket that is out of stock to see if I can order”
  • “Damaged order”

Employment Question:

  • “I haven't received my w2 form”
  • “Job application”
  • “Paycheck”

Staff Question:

  • “Customer service”
  • “Report excellent customer service”
  • “Service call for my washer”

Refund Question:

  • “Refund”
  • “Want to know when I'm getting my refund”
  • “Refund inquiry”

Website/ Application Question:

  • “Trouble with website”
  • “Help with an order online”
  • “Place an order online to be sent to my home. Recieved a recording stating that my order was ready for pick up in Orlando fl. Needs to be picked up in 10 days or it will be canceled please advise and help”

Other Question:

  • “Online order will not take the item#”
  • “Deceased”
  • “Placing an order”


Top JCPenney Services

Customer Care, Shipping Service, Manager

Top JCPenney Products

Credit Card, Account, Jeans

JCPenney Pros and Cons

Pros: Product, I have done business with jcpenney for decades, I dont see any right now, Customer service, Coupons

Cons: Customer service, Rude employees, Worst experience i ever had buying something, Way this situation was handled, Too many departments to contact to resolve problem

Related Companies

Jcpenney Portraits, Jcpenney Optical


JCPenney is an online shop where you can find various clothing articles and home items. The articles are divided into different categories and it is possible to choose from women, men and kids clothing, shoes, jewelry, toys and home decor. The clothing items fall into different subgroups such as clothes for girls of different ages, suits for tall and big men, maternity dresses for women so it is easy to find exactly what you want. JCPenney offers a variety of merchandise of different price levels. On their website customers can also choose discounts, find outlet stores, browse in less than 9.99 section or buy a gift card for friends or relatives. JCPenney shops are located all over USA and it is easy to find the closest one to you with their online store locator.

JCPenney reviews and complaints

JCPenney is ranked 73 out of 373 in Supermarkets and Malls category

Area Served


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