Contact Jcpenney Customer Service
Contact Information
Jcpenney Phone Numbers
Toll-Free Number:
- (800) 322-1189
Customer Service:
- (614) 863-8800 Columbus, OH
- (800) 527-4403 Mexico
- (800) 222-6161
- (800) 542-0800
Headquarters:
- (972) 431-1000
- (800) 322-1189
Corporate Office Address:
Help in Social Networks:
Summary of Jcpenney Customer Service Calls
CALLS
CONNECTIONS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Customers Contact Jcpenney to Ask about:
Request for Information Question:
- “To check on my order”
- “Inquiring about an item”
- “I was lied to about a Piece of Jewelry I purchessed”
Payments and Charges Question:
- “My husband pay are bill off and I wanted to see if I can my card re issued”
- “Need to pay bill and talk to some6”
- “Wgerws ny bew charge xaed”
Shipping and Delivery Question:
- “Yes I received my bottoms today but the Champions but I have not gotten my shirt yet and I was wondering when it was going to be in”
- “I want to know if your sent tracking number for packages”
- “Where is my credit card.” , Review # 1704139
Account Question:
- “Password”
- “Account info”
- “I don’t have a JCPenney‘s account but it shows on my credit statement that I do”
Return/ Replace Question:
- “Change address”
- “Return”
Cards Question:
- “Lost my card”
- “It wont let me place my order on my jc penny card”
- “Lost card”
Website/ Application Question:
- “Application” , Review # 1708765
Product/ Service Question:
- “25% not applled to order and did not receive everything”
Other Question:
- “Rewards”
- “Order won't submit”
- “Online ordering”
About
Customer Care, Shipping Service, Manager
Credit Card, Account, Jeans
Pros: Product, Coupons, Staff, Merchandise, Customer service
Cons: Customer service, Rude employees, Way this situation was handled, Treatment, Worst customer service
JCPenney is an online shop where you can find various clothing articles and home items. The articles are divided into different categories and it is possible to choose from women, men and kids clothing, shoes, jewelry, toys and home decor. The clothing items fall into different subgroups such as clothes for girls of different ages, suits for tall and big men, maternity dresses for women so it is easy to find exactly what you want. JCPenney offers a variety of merchandise of different price levels. On their website customers can also choose discounts, find outlet stores, browse in less than 9.99 section or buy a gift card for friends or relatives. JCPenney shops are located all over USA and it is easy to find the closest one to you with their online store locator.
Jcpenney is ranked 54 out of 614 in Supermarkets and Malls category
USA
Jcpenney Stats
Number of Reviews
Number of Comments
Number of Calls
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