Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

So I paid my JCP credit card payment in full via my banks bill pay. JCP returned the payment and then said they never received it.

When I called customer service to see if the late fee could be waived they said they had no record of the payment being mailed in and wouldn't waive the late fee. They said if I just forgot to pay the bill they would waive it but not for my reason.

I have all of the confirmation numbers from my bank saying that they mailed it and it was returned by JCP. I don't see how you can reverse the late fee for forgetfulness and not for a processing error.

Product or Service Mentioned: Jcpenney Credit Card.

Reason of review: Poor customer service.

Monetary Loss: $25.

Preferred solution: Full refund.

I liked: Coupons.

  • Credit Card Problems
Company wrote 0 private or public responses to the review from Jan 10, 2017.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like