JCPenney
Reviews and Complaints

Please don't go the JCP hair salon there very unprofessional.The stylist Alfred is lazy and tries to get out of work . He tried to cancel on me hours before my appointment without trying give me another alternative knowing I was going out town the next day .

I had to go the manger in the salon at the time just to make sure he wasn't going to cancel . I got a lace front done he didn't wash my hair nor blow my hair out . I wanted a deep conditioner treatment like I told the manager he did not give me that . He gave me about 4 cornrows underneath my wig and my wigs feel bumpy on top head when put your hand on it .

It's been two days and my wigs lifting up already. No I haven't worked out or did anything to make me sweat . He charged 165 and did not give the full salon service Alfred half way did my head . Today I called the salon to complain and the store manger picked up because the hair salon manger was not there .

He heard my concern and said he will find another stylist to do my hair and put my on the phone with Courtney .Courtney tells me I can't refund you due to them having 24 hr policy . But like I told her I don't want a refund I want another hair stylist to do my hair over again and she insist that Alfred has to be one to do it . Even though he already proven to be lazy and rush through the hairstyle and not lay my wig the proper way.Courtney also says when you sign in with JCP salon at the front desk with your name on the chart you apparently sign agreement saying if 24 hr pass you can't get a refund . Like I said I never I signed in when I was at the front desk so therefore I didn't sign your agreement plus I don't want a refund.Then she put me on the phone with Alfred without even a heads up .

He keeps trying make it seem like it my fault my hair lifting and make excuses. As well trying make seem like I didn't keep the maintenance up when I did I had a lace front before so I know how to keep the maintenance . I didn't not see him put make up on my wig but he claim he did . When he was doing my hair I didn't want to complain while he was doing it because I already complain once when he tried to flake on me hours before appointment.

Plus I was suppose to get a trim as well but I'm not going let anyone trim my hair who already has upset with me because I told his salon manger at the time he trying get out the appointment . I want another hair stylist to fix my hair and I need hair salon manger to please handle this issue because the two stylists I spoke to on the phone seem messy and immature and clearly don't know proper protocols . Why would I let the same person my hair who already clearly messed it up and I don't trust it .Please don't go this salon the stylists nor store manager know how to even handle complaints in the proper way .They were all giving passing the around phone like messy game of tag . Salon manger your team was unprofessional and messy on the phone Even when I made the appointment last week with Aflred I verbally told him I wanted a deep conditioner and trim as well and lace front but of course he only put me in the book for a lace front .

For 165 I should've at least got my hair washed and blow dried and doesn't matter washed night before I go the salon for a full experience.If they refused to allow another hair stylist to fix my hair at this point you mind well give me a refund.I was supposed receive a call from the hair salon manger Monday and did not even though the GM called me Saturday saying I would . At this point I just want a refund and nothing more below I will show you picture of Alfred trying get out the appointment.

He refunded my order on my JCPenney card because I didn't have my card in hand. I was told to put my new order on another card.

I shopped and found over $117.00 worth. I was in line when someone else was coming up to help. I went to another register. When they did not come, I went back to my previous spot.

Another customer said she was there first. I told her it wasn't worth discussing and let her go. The young man at the register offered her to open a JCP card for a percentage off and she said she would, but it seemed like others thought they were in line first so she wouldn't take any more of his time. He said to her, 'If someone has a problem with the next guest who was in line, it's with them, not you.' Honestly!

He's the one who called for backup help and didn't even show respect for me being there before she even came up the aisle. Ridiculous!

Two of the three packages delivered had incorrect order items. Tried customer service via phone and chat - not sure the issue is resolved.

After hours' long discussion, just told to send the items I received in error back via sent shipping label. No promise or indication I would receive the correct items I ordered. I received 1 out of 9 blouses I ordered. I sent a very detailed email to support@***.com.

Just hoping to get some assistance. I was originally told I had to file a police report for the missing packages - which I cannot do because no packages were stolen or missing. I received two of the three shipments with incorrect items inside and no packing slip.

I just want some help with this. Very dissappointed.