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Jcpenney review: No even exchanges on online orders

2.2
Details
I bought several pairs of jeans online from JCPenney’s and half of them fit well. When I went to the store to exchange the jeans that did not fit, I was told that I could not have an even exchange. I had to return the ones I bought online and wait for the money to be refunded to my bank account before I could buy the new ones. (Or, of course, just buy the other pants and wait for the refund on the originals.) What?? Beware.
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Review
#1698158 Review #1698158 is a subjective opinion of poster.
Product
Jcpenney Jeans
Pros
  • Sales associate was professional and tried to help solve problem
Cons
  • Online refund policy
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Deliver product or service ordered

Jcpenney review in Saint Louis, Missouri: Order return

1.0
Details
I found the item I ordered in the store .... I was charged 3.95 to ship my order to the store ... when wanted to return my order ... I was told I would not be credited the 3.95 ship fee .... I think with all the stores free ship policy , & too your company is the slowest on receiving an item ... I shouldn’t have to Pay the ship fee & should be credited for it ... Not a happy customer
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Review
#1695497 Review #1695497 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund

Jcpenney review in Rosedale, Maryland: Poor business....now i undestend why they are in poor finance condition....

2.2
Details
bring back"east 5th" panty hose
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Review
#1692898 Review #1692898 is a subjective opinion of poster.
Reason of review
stop carrieing the best hose ever
Preferred solution
bring back the product

Jcpenney review in Newark, New Jersey: Just trying to cancel a jc Penney credit card account

Nothing we have been getting the run around from ur company to resolve the issue of canceling a credit card account
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Review
#1689870 Review #1689870 is a subjective opinion of poster.
I received a bill in the mail, called the 1-800 number to make the payment was told by the automated system that I did not have a payment due. So I than called to speak to an associate. The associates name was Mary I explained to her my concern about the payment. She...
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Review
#1689224 Review #1689224 is a subjective opinion of poster.

Jcpenney review: Terrific person in shipping!

4.9
Details
I just wanted to thank Kathleen in shipping. I had a problem with an order and being double billing. She made the process so easy and painless. Thank you Kathleen! Five stars from me!
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Review
#1683098 Review #1683098 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Pros
  • Product
Cons
  • Order was stuck in limbo
Reason of review
Good customer service
Tags
  • Order Delivery

Jcpenney review in Otego, New York: Better than nothing, I guess...

1.0
Details
Bought the lifetime warranty for both my diamond solitaire and the wedding band wrap. Diamond on solitaire fell out and they would not replace it, said they would put a CZ in or give me my money back on just the solitaire. Then I find out that payment comes in the form of a JCP gift card...seriously??
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Review
#1680248 Review #1680248 is a subjective opinion of poster.

Jcpenney review in Birmingham, Alabama: Can' t Track my order number #2019284710018152

Excellent , Great Job Very kind
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Review
#1679103 Review #1679103 is a subjective opinion of poster.

Jcpenney review: Ear rings

1.0
Details
Purchase esrings for granddaughter some gold hoops fors mot fastens tight die to this earring came undone and lost when pulled off shirt. Would not recommend these gold hoop
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Review
#1673547 Review #1673547 is a subjective opinion of poster.
Reason of review
Damaged or defective
I want to know what happens if I receive jewelry that came broken
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1 comment
Anonymous
#1761136

Bring your order to one of our JCPenney stores. This is the quickest and easiest way to return merchandise and receive a refund or credit.

You can also return by mail. Complete the “returns or exchange” form on the invoice and return it with the item. If you do not have the invoice, please enclose your name, address, phone number, and the approximate date of purchase with the item and mail it to the jcp.com facility nearest you. Customers are responsible for the return postage.

Kansas City jcp.com facility 10500 Lackman Rd. Lenexa, KS 66250-0001 Reno jcp.com facility 11111 Stead Blvd.

Reno, NV 89506-1500 Columbus jcp.com facility 5555 Scarborough Blvd. Columbus, OH 43232-4730

Review
#1673490 Review #1673490 is a subjective opinion of poster.