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As i write this review I continue to be on hold with JC Penney "customer service". I began the process of trying to contact customer service around 615 pm my time. as of now it is 721 pm. First attempt I ended after 27 minutes. Current attempt is 26 minutes after being...
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2.8
I didn't like
  • Unable to speak to associate in customer service
#1161620
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In early October i placed an order with jcpenneys, the order was to be delivered to my mothers address, after tracking my package, the UPS website first said, need apartment number, when customer service was contacted and advised there wasn’t an apartment number, I was...
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1.0
I didn't like
  • Driver who is to lazy to deliver package
#1160920
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I believe someone needs to look into their practices on how they charge customers. Their prices are ridiculous. If you ask up front what a charge will be, they quote you one price but when you check out, the price is much higher.. I had a hot oil treatment, rinse, and...
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2.8
#1159708
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JCPenney Breach of Trust

Jcpenney
#1156359
1.0
Details
My issue with JCPenney hasn’t been resolved yet and they are not answering
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Customer service
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Jcpenney - Lines at checkout are to long and slow

Jcpenney
#1153615
4.3
Details
I want to add the bathroom there was filthy dirty Very disgusting and I would like to know why you can’t hire somebody to go in there and clean them every hour to two hours and keep in bathrooms clean there was toilet paper all over floor water if somebody were to fail you will have a lawsuit
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Customer service
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Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
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Value for money
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No more JCPenney

Jcpenney
#1152124
1.0
Details
Never shop with JCPenney, BBB complaints and proposed resolution’s that they promised but never followed through. I’m done with them.
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Customer service
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Exchange, Refund and Cancellation Policy
Layout of Store
Location
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Jcpenney - Cancelled order

Jcpenney
#1151433
3.2
Details
Ordered a ring online. Takes 2 weeks to ship from factory. After waiting 2 weeks from placing the order, they cancel it. Gave it a second try because the ring is still available online, on sale for $1000 cheaper, wait 2 weeks and its cancelled again! Right before Christmas. To top it off the wait time for customer service is 70 minutes. Why cant such a big company get theyre act together?
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Customer service
Discounts and Special Offers
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Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
The story continues. After taking over 4 months to get the furniture we ordered delivered, DAMAGED, with no returned phone calls from customer service while they were trying to figure out where it was. We filed a report over a week ago, the morning after the 7:00 PM...
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2.4
I didn't like
  • Lousy so called service personnel
#1159510
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I placed an order on Thanksgiving Day 2017 and received a shipping confirmation for all my items, but I never received one of the items. I called customer service as there is NO OTHER way to contact JCPenney which is horrible! There needs to be an email and chat...
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2.0
#1159077
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I placed an online order for a Serta Mattress on Nov 29, 2017. The est. delivery note specified that I "will be contacted by Dec 13 to schedule a delivery". NO ONE ever called me. I had to place several calls to find out when the item was coming. JCPenney kept saying...
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I didn't like
  • Whole purchase experience
#1158570
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In this store is very bad customer service. I bought some boots online they sent them wrong and I went to change them to Cielo Vista mall on the 2nd floor Dept. of Home. Mrs. Olga took care of me very rude in a bad mood 2 times that I visit the store. She talk mad with...
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2.9
#1157959
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Jcpenney - Jcpenny Hair Salon- Worst place to go
Jcpenney - Jcpenny Hair Salon- Worst place to go
I been going to Jcpenny Hair Salon located in Northtown mall from longer then a year now. Everytime I went, I spent about around $200. I had longer then 22 inch hair. I had a regular stylist I saw every time and her name is Ravon. This time I called and I told them I...
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1.0
I didn't like
  • Customer service sucks
  • Worst experience i ever had buying something
  • Way this situation was handled
#1157573
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JC Penny's: The WORST customer service ever and I mean so bad I cannot even begin to tell you how many hours I have wasted on hold just to be "disconnected" when put on hold again. *bought a sectional 11/24 *still waiting for sectional 12/27 to be delivered (not even...
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1.0
I liked
  • Sectional i ordered
I didn't like
  • Never received sectional and customer service was extremely poor
#1157479
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Ordered all christmas presents on Monday December 18 because they posted to order by today to receive by christmas. Saturday - still no delivery. Told items would be delivered by midnight, Saturday or sunday. Waited up until midnight both nights - no delivery= No...
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1.0
#1156164
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