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1.0
Details
My order was refunded 7/24/2019 at my local JCPenney, yet JCPenney still has my money. I have been going back and forth with JCPenney Customer Service AND Customer Relations via multiple emails and multiple calls. I was told by the customer service center that the...
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#1652832 Review #1652832 is a subjective opinion of poster.

Jcpenney in Quitman, Texas - Dispointed

I have been looking for Cabin Creek jeans for a long time. I guess JCP doesn't care about its customers and more. That is why I have given up on them. Don't shop there anymore. If retailers would just listen to their customers, then maybe them wouldn't lose so many to them to the internet. I feel like the day of the malls and stores are going to go by the way side, because they do not listen to what their customers want.
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#1649070 Review #1649070 is a subjective opinion of poster.

Jcpenney - Cabin Creek pants

I have been looking for the Cabin Creek pants that you use to sell. They are very comfortable pants and priced right for those of us that can't afford expensive pants. I have bought Cabin Creek pants at your store in Madison for years and now I wonder when you are going to bring them back for us older customers. The best part was that you carried them in petite sizes and also petite short. I'm 4' 10" so I have a problem finding pants that I don't have to shorten. Thank you.
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#1647815 Review #1647815 is a subjective opinion of poster.
Reason of review
your stopping to carry the Cabin Creek brand

Jcpenney - II WON'T MAKE THAT MISTAKE AGAIN

I ALWAYS BUY NEW BALANCE SNEAKERS. I OWNED FOUR PAIR OF SIZE 12 WHEN I SUDDENLY FOUND THE TOES OF MY LEFT FOOT WERE BEING CRAMPED AND REALIZED THAT MY ARCH HAD FALLEN. I WENT ON LINE AND PURCHASED A SIZE 13 FROM PENNEY. WHEN I TRIED THEM ON THE TOES ON MY LEFT FOOT HIT THE FRONT OF SHOE SO I MEASURED IT AGAINST THE OTHER FOUR. DESPITE BEING MARKED SIZE 13 IT WAS A 12. I RETURNED IT AND, IN DUE COURSE, MY CREDIT CARD WAS CREDITED MINUS AN $8.95 SHIPPING CHARGE. IN OTHER WORDS I PAID PENNEY TO SHIP ME A MISLABELED PRODUCT. .
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#1647097 Review #1647097 is a subjective opinion of poster.
Cons
  • This was my first and last purchase
  • I feel they are making me pay for their error
Reason of review
Problems with payment
Loss
$8
Preferred solution
Full refund

Jcpenney - Cabin creek clithing

Like all the others who have written reviews, I’m dismayed that Penney’s had discontinued this line. It seems whenever I find a productI like it is discontinued in favor of cheap Chinese merchandise . And companies wonder why they have to close brick and mortar stores! It’s because you stopped caring about quality and customer satisfaction
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#1645562 Review #1645562 is a subjective opinion of poster.
Cons
  • Quality of clothing had deteriorated
Reason of review
Poor customer service

Jcpenney - Reported late payment of $12.00

My father is 70+years old. Never had a reported late in his 33+ Years of credit review. No leniency is taken in consideration on simple forgetfulness which is natural progression of age. JCPenney should be ashamed to report an elderly man over a $12.00 payment.
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#1645323 Review #1645323 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
Remove from credit

Jcpenney - Closed Account

1.0
Details
I opened a JCP Credit Card in March and purchased several items. Within a month I payed the balance in full. They went ahead without notification and closed an already approved account in August because my score went down. When I opened the account nobody informed me of their practice before I opened one. I had lost my job and was on hard times. Thanks JC Penney for *** on someone when they are already down! I will never shop there again! You lost a customer for life.
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Review
#1639740 Review #1639740 is a subjective opinion of poster.
Pros
  • Good employee
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution

Jcpenney - DO not order online

after 3 months....still haven't received my refund check in the mail.
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#1636081 Review #1636081 is a subjective opinion of poster.
Reason of review
Poor customer service

Jcpenney in Citrus Heights, California - Charged shipping in error

Ordered three pair of shoes with charges reduced by offer. The display showed $113.## including tax and shipping. I assumed that when I completed the order that shipping charges would automatically be removed. I want the shipping charges removed, or I will return all items and drop my new account and shop amazon prime. Used this option instead of waiting for C/S rep on phone.
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#1635281 Review #1635281 is a subjective opinion of poster.

Jcpenney in Orlando, Florida - Sneaker fit Arizona jeans?

What happened to Arizona sneaker fit jeans? Why did they stop making them? Thanks
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#1635079 Review #1635079 is a subjective opinion of poster.