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Free catlog | Jcpenney review from Wichita, Kansas

No issue just would like a free catlog sent to my house
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Review
#1741587 Review #1741587 is a subjective opinion of poster.
Service
Jcpenney Shipping Service

Don't rely on the website for store hours | Jcpenney review

The website stated that your Greenwood, MS store would be open today until 9:00 p.m. but when I arrived at 7:00 the doors were locked. The employees were inside but they refused to open the door or even acknowledge the customers who came to the door. Three days before Christmas, I thought all retailers had extended hours. I guess J. C. PENNEYS doesn't need the business.
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Review
#1740100 Review #1740100 is a subjective opinion of poster.
Reason of review
Poor holiday hours
Preferred solution
Better holiday hours

Do not purchase on jcpenney.com!!!!

1.0
Details
I ordered two items a month ago. One of my two items was cancelled, as out of stock. My second item showed it was shipped, but when the package arrived, it was something completely different. I contacted the online service and they were not helpful at all. They told me that I would be responsible to return the items I received to receive a refund and that the item I ordered was not in stock, so they could not re-order for me. Zero remorse for my inconvenience. I will NEVER purchase online again. Horrible customer service an incompetent warehouse staff. How do you mix up two women's t-shirt and a men's jacket.
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Review
#1739948 Review #1739948 is a subjective opinion of poster.
Service
Jcpenney Customer Care
Cons
  • Customer service solution to my problem
  • Not helpful
  • No order
Reason of review
Order processing issue
Loss
$35
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Don't do business with JCPenney's

1.0
Details
after ordering something online and not receiving it for a long time I track the order to find out the JCPenney's never even shipped the order to UPS to be delivered Penny's was blaming ups for not being able to deliver it but UPS never received the item to begin with from Jcpennies.the company is considerably gone downhill at over the years and now I will never do business with them again
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Review
#1739665 Review #1739665 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Cons
  • Did not receive item purchased
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Jcpenney s Never Sent Item

No way of contacting the rebate center | Jcpenney review from Garland, Texas

1.0
Details
No customer service except automated tracking, no chat available most times .. if available takes 20 minutes to respond
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Review
#1737147 Review #1737147 is a subjective opinion of poster.
Service
Jcpenney Customer Care

Did not receive payment after cancellation | Jcpenney review

They said it would have been returned by last week. Still haven’t received it.
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Review
#1735590 Review #1735590 is a subjective opinion of poster.
Tags
  • This Some Bs

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Verified Reviewer

Missing delivery | Jcpenney review from Washington, District Of Columbia

1.0
Details
I still have not received my package
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Review
#1734950 Review #1734950 is a subjective opinion of poster.
Service
Jcpenney Shipping Service

Did not get all the items I ordered | Jcpenney review

My order was send with only one item
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Review
#1734504 Review #1734504 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Pros
  • Rewards
Cons
  • Unresponsive delivery group
Reason of review
Problem with delivery
Loss
$5000
Preferred solution
Deliver product or service ordered
Tags
  • online ordering

Account info | Jcpenney review from Lakewood, California

Said they would help me and then didnt talk or respond online again until I hung up
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Review
#1733969 Review #1733969 is a subjective opinion of poster.
Service
Jcpenney Customer Care

Figuring out what happened with my order | Jcpenney review

1.0
Details
Does anyone work for this company? My husband has called and called and NOBODY has ever answered. We are attempting to find out why our payment/order wasn't processed. JCPenny has to be the worst company I've ever had to deal with when attempting to resolve a situation
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Review
#1733964 Review #1733964 is a subjective opinion of poster.
Service
Jcpenney Customer Care
Pros
  • I dont see any right now
Cons
  • Ive had enough
Reason of review
Poor customer service
Preferred solution
Have someone actually CALL US BACK!