Rachel S Yvq

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#4793888 
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My order NOT BEEN DELIVERED

1.0
JCPenney - My order NOT BEEN DELIVERED
I ordered some bedding from you back on 28th may 2023 and I still have NOT received it yet. I have been more than willing to deal with this but 1) the confirmation email I received has a fake email address to reply to. 2) I've been lied to by someone called grace at the company you shipped via for past 2 months nearly. I have now had enough I want ALL my money back or the bedding I paid for.
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Loss:
$37
Cons:
  • You can not contact them
  • All email addresses for them are fake
  • You do not receive your goods

Preferred solution: Deliver product or service ordered

User's recommendation: Do NOT buy from them

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Helpful
Rosy R Jeh

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#4738075 
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Broken item

JCPenney - Broken item
I order a perfume a week ago and when it got here it was completely broken. Can I get a replacement for the broken one?
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Loss:
$100

Preferred solution: Full refund

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Helpful
Tahira S Bpd

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#4812711 
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Not received my order

1.0
JCPenney - Not received my order
JCPenney - Not received my order
In April I purchase a bag online and not received the item #LAA11429 is my order number Please refund my money Thanks Tahira
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Loss:
$18

Preferred solution: Full refund

User's recommendation: Think twice before purchasing

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Helpful
Jenna B Yqa

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 Verified Reviewer | map-marker Waterville, Maine
#5029748 
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Price adjustment

1.5
I recently monitoring and still brand new on the box it went on sale for $500 less than what I originally bought it for. Nobody knows how to help me with the price adjustment or to point me in the right direction. At this point I'm feeling like I should just return it and save myself the 500 bucks because nobody can help me.
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Loss:
$500
Pros:
  • Usually have what i want
Cons:
  • Nobody knows how to help me

Preferred solution: Price reduction

User's recommendation: Waited up before you buy because the price adjustment doesn't come easy

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Helpful
Rhonda Y Iyt
map-marker Goldsboro, North Carolina
#5115079 
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I cannot get anyone to help me regarding REWARDS

4.5
This is a complaint! I have been trying for years to get my rewards connected to the JCP app. No one can explain why this does not happen with my email and information. I always have to call customer service to check and see if I have rewards how much and when they expire. WHY???
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Pros:
  • Good selection of merchandise
Cons:
  • Location

Preferred solution: My REWARDS connected to my app! I have called for years and have talked to multiple people and no one has been able to accomplish this. WHY????

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Helpful
saba K Jsg

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#4951339 
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I wish I can give 0 star to this portrait service too dark pic..not correct lighting properly..I