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2.3 Based on 248 reviews
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  • Customers like
    • Product 13
    • Customer service 4
    • Sizes available 4
  • Customers don't like
    • Customer service 15
    • Rude employees 14
    • Treatment 9

Purchased bath rugs. Received garbage- yarn so far apart there was more latex than yarn. I called. They said return and I would be refunded the purchase price and the shipping back. I did as requested. When I called and asked where the refund of my shipping was, I was told they never told me anything. So, I dont have the bathroom rugs and am out additional money to return their products that never should have passed inspection and get shipped to... Read more

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I ordered from them for the first (and LAST) time at Christmas. An item was missing from the package, even though they said it was there, and it was excruciating to get a refund. Their website is extremely hard to navigate, customer service is a nightmare. I called about the missing item, went into a chat, and got nowhere. When I finally got them to email me about the refund they promised, they said they'd send me a check. Really?? They took the... Read more

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I was in JCP in December 2016 I before that had been to express and spend $800 and then carry all bags to JCP where I spent another $500 I had 2 people with me helping me carry my bags walking out of store a *** lady grabs me starts tearing my bags away from me and screaming at me saying a pair of nike socks was stolen OMG I was amazed I just spent $500 in JCP a pair of socks really well the lady that attacking me said she knew I didn't do it... Read more

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  • From mobile
  • Jan 23
  • by anonymous
  • #996231

I ordered sheerest support pantyhose on line. What I received via delivery were cheap dollar store pantyhose. They are going back. Jcpenney is no more. Another company going under.

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Was in Greenwood,SC doing the x-mas holiday need to check out but cashier were busy. I asked this man to check me out,well he started interupting the associates that were already busy with customers. Turns out he was the store manager!! How did he become mang. and cannot run a register. That was very rude;to the customer and. embrassing to the associate.The young lady kept apologizing for his rudeness. I have shopped here for years and all the... Read more

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I purchased bed. Before delivery I tried to contact to change order. I'm put on hold with message about longer than normal call volume. I can't get through. The few times I talk to person they forward with more music and sorry about call volume problems. They charged $1,000 to my card already and I have no bed. I'm disgusted and never seen such poor customer service. They have no number to call so I can solve this problem. I've even tried... Read more

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So I paid my JCP credit card payment in full via my banks bill pay. JCP returned the payment and then said they never received it. When I called customer service to see if the late fee could be waived they said they had no record of the payment being mailed in and wouldn't waive the late fee. They said if I just forgot to pay the bill they would waive it but not for my reason. I have all of the confirmation numbers from my bank saying that they... Read more

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Me and my mom had an issue with a JCPenney's employee, Junko. We signed up for a JCPenney's card and got 35% which we used and bought some jeans, but another employee charged us the wrong amount and when we went back the next day to fix the problem we explained the problem to Junko, but she kept arguing and wouldnt give us a 35% discount even though it was their fault for charging the wrong price. She kept arguing with me and interupted me and... Read more

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I opened an account with Penneys to purchase a refrigerator for my son. When we arrive at the store I was told that they would have to order it and it would take 7-14 days. We needed it that weekend. I do not understand how you plan to compete selling appliances with Lowes, Home Depot, and Best Buy, and others if this is what you normally do. What happens to people whose appliances quit working and they need a replacement right away? Had to go... Read more

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  • From mobile
  • Jan 06
  • by anonymous
  • #986873

We went to Jc penny fields ertel road shop. Had bad experience from the employee Lisa. Is she the owner of Jc penny? She was indirectly saying us to get out from Jc penny. We cancelled Jc penny card because of Lisa behavior

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