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Betty works in the Lingerie dept. but she was the only employee who would go out of her way to help me find the plus women's winter jackets. What was on the floor was black and navy blue and not to my liking. She went to the back room and got several jackets that were...
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Anonymous
M J Ehrmantraut

I intended to put 5 Stars for Betty and for some reason it shows 4 stars. It should absolutely be 5 stars.

3.9
I liked
  • Betty hopfauf and the way she treated me
#1123847
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On Saturday, October 28th, I tried to return a pair of jeans and a pair of boots to the store in Indiana, PA. I was appalled at the return policy. I understand that I did not have my receipt, but both items still had the tags still on them and we had bought both items...
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Anonymous
Celeste65

Keep your receipt next time.

1.0
#1123151
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On Saturday, October 28th, I tried to return a pair of jeans and a pair of boots to the store in Indiana, PA. I was appalled at the return policy. I understand that I did not have my receipt, but both items still had the tags still on them and we had bought both items...
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1.0
#1123140
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Jcpenney - Synchrony Sucks!!!

Jcpenney
#1110799
I have been a JC Pennys card holder for more than 10 years(excellent standings). I am currently a platinium card holder, but this as far as I wish to go, as I just out that Synchony bank is the issuing bank for jc pennry. I am so done, I want nothing to do with synchrony. If indeed there really is such a beast! Done with you JC!!!
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Jcpenney - Online orders

Jcpenney
#1090828
1.0
Details
If you order online and make too many returns, they will flag you in the system and you cannot return anything for 6 months. What a rip off, taking my business somewhere else.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Jcpenney - Messy fitting room store

Jcpenney
#1089527
Fitting rooms are messy because customers try clothes on and instead of hanging them up, they drop them on floor. Before we are able to clean up a fitting room, another customer has come in and adds to the pile. a suggestion would be to clean up after yourselves!!!
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Jcpenney - Harassed with receipts return

Jcpenney
#1085620
1.3
Details
I returned some shirts with a receipt purchased a week ago and was told to call 855# sent to india rep. With language barrier to be told the same thing i can't return items for 180 days! No issues with prior purchases or returns... THE IS TERRIBLE CUSTOMER SERVICE! NO WAY I WILL SHOP HERE - BEWARE DO NOT BUY ESPECIALLY APPLIANCES AFTER THIS!
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I feel exactly the same way. I worked as a foster Grandmother in our local elementary school and these pants were ideal for that job and also for casual dinners out. I have never been so devastated to see a clothing line disappear like that! There is nothing out there...
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3.9
#1122925
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Promo Code 4EXTRA additional 60% off ALL Clearance prices online, expiration 10/29/2017. This code was pulled on 10/24/2017, in the middle of the day with no explanation. I had applied the code in my cart earlier to check final prices. After I deleted some items I...
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#1122164
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THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH AND I WANT TO TELL EVERYONE TO NEVER ORDER FURNITURE FROM JCPENNYS!!! MY ORDER WAS PLACED SEPT 4, RECEIVED SHIPPED EMAIL SEPT 9 AND I HAVE YET TO RECEIVE MY ORDER. CALLED CUSTOMER SERVICE FOR THE PAST MONTH AND AFTER...
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2.4
I didn't like
  • That no one wanted to help me get the bed i ordered
#1119773
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Today I saw the code for 65 percent off certain items. I picked out 4 pairs of slacks. they were all included in the sale. It said so on each line item. I entered the coupon code and nothing happened. Tried to enter it 5 timed. Did an online chat and after being...
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2.8
#1118782
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I was not told that the appliance had specific requirements for instillation and the installation crew did not come prepared to provide a complete installation. A qualified plumber was brought in later (at my expense) who then determined the pre-conditions were...
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1.0
I liked
  • Only 2 out of 8 customer service personnell
I didn't like
  • Lack of trained personnell
#1118286
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Very disappointed. Walked out. Had purchase in hand and no available registers. Kind out 2 open in other parts of store both with long lines and one cashier ( only after inquiring at jewelry if she would ring my 1 item and was told no)
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Anonymous
anymonos

they are cheap I know because I worked for jcp for nearly 10 years. they refuse to have anyone to clean let alone to help the customers or to have enough cashiers. if I sta...

#1118226
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I ordered a refrigerator; was told it would be EIGHT days! Like a dummy, I waited for eight days. Got the fridge. Never worked. No motor, no fan. Within 30 minutes I was calling the number the delivery guys gave me. AND THEY ARGUED WITH ME ABOUT IT! Well, it worked...
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1.5
I didn't like
  • Not allowed to talk to manager level
  • In considerate
  • Worst experience i ever had buying something
#1117373
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