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I have NEVER experienced such bad material that doesn't hold up before in a bathing suit! I purchased a few bathing suits from JCP in Feburary for a cruise I was taking in March. I only used each suit a few times on the cruise, then when I got home I hand washed them &...
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2.2
I didn't like
  • Quality of their products
#1073378
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I have ordered a dresser and a refrigerator from JC Penney in the last 3 months. The dresser was lost in transit by the delivery company. After 2 months arguing and getting the run around, they finally admitted it was lost and I got a refund. Today, July 6, 2017, a new...
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2.5
I liked
  • Sales associate was professional and tried to help solve problem
I didn't like
  • Delivery company
#1070686
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I called about my furniture that was shipped on 6/14. I called 6/14, 6/15. 6/16 (closed on the weekends), 6/19, 6/20 and today. Every day I called, I was told there was from a 13-minute to a 42-minute wait. I put the phone on speaker for an hour for each time that I...
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1.0
I liked
  • Great deal on the furniture that i purchased
I didn't like
  • Customer service and time for delivery or excuses
#1064220
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Jcpenney - To long to get order!

Jcpenney
#1065096
4.0
I ordered two shirts for my husband and it has now been 2 weeks and they still say another week to arrive! THAT IS RIDICULOUS! I will never order from jcp again! Can get from Amazon in 2 days!
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Jcpenney - Awful

Jcpenney
#1064338
Sales person had no personality for the public....she gave off attitude, as if i was a bother. didnt seem happy to give discount that JC Penny had set. If my grandchildren were not in need of clothes i would have left items on counter
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Jcpenney - Good service

Jcpenney
#1063357
Had the nicest experience with an associate at the Eastern hills store in Buffalo-her name is Lynn and she works in draperies - went out of her way to find what I needed and ordered for me on line- thought you should know
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Jcpenney - Pissed Poor

Jcpenney
#1058968
3.3
Took 45 minutes to complete my shopping. the associate couldnot find my account. Told me to go use the store credit line. The Credit Line only spoke Spanish. the store manager told me to use my personal cell to contact the credit deparment. The credit dept. rep. found my account using my ssn and my home telephone, which the associates could have done. i was totally embrassed by the exprience.
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Ordered an outdoor lounge chair from JCPenney.com. Email confirming order processed and that date of delivery between 6/20-6/22, then 2nd email said date of delivery 6/16. A Father's Day gift so parents stayed home all day-no delivery. Checked UPS tracking #. Said...
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I liked
  • Price affordability
I didn't like
  • Never shipped a stocked item
#1064212
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I have never had any problems with J. C. Penney's merchandise or customer service in my area. What I do have a BIG PROBLEM with is their credit cards. They sometimes offer an incentive of an additional discount if you pay with their JCP card. Annual percentage rate...
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Anonymous
Teri M

be very careful with JC Penney, they also have a deferred payment plan that they do not inform you of. I purchased an outdoor set 2 years ago, which I thought I had paid only...

#1057055
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All automated phone service. 800-322-1189 Waited for 20 minutes, No answer only "Your call is important to us please remain on the line," Dumb music follows each one minute repeat. Got irritated and hung up. Called again. Waited 17 minutes with same dumb repeat of...
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#1056832
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Placed order in April 2017. Still have not received all pieces. Pieces were scheduled to be delivered 4 different occasions. Damaged my flower garden upon delivery. Delivered damaged furniture with obnoxious delivery men. Called customer service approximately 20 times...
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2.7
#1055818
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JCPenney took two rings in for sizing, destroyed rings
JCPenney took two rings in for sizing, destroyed rings
JCPenney took two rings in for sizing, destroyed rings
I left my wedding ring and my spouse's engagement ring for sizing, each going up a half size. We received our rings back in horrible condition. My ring was not sized by the usual method. It was clear that gold had been removed from the inner shank of the ring. I gave...
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1.0
I didn't like
  • Bogus promises
  • Poor jewelry service
  • Feeble attempts to correct situation
#1054476
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Here is my recent experience shopping online at jcpenny. I was unsure of the size I needed for the shirt I wanted to order. I called the customer help line and explained my situation. The customer service agent said that I needed to order an XL. I again told her my...
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#1054444
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I would like to report a EXTREMELY RUDE sales associate. His sales associate number on the receipt is 0357 (I didn't get his name) He made rude comments after he made a mistake on applying the proper discounts to the sales order (sneakers and shoes). Not only did he...
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1.0
#1053665
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