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If there could be less than one star, I would pick that. I got an email today stating that my reward would be expiring. I tried to log on to my account, but got a message that the password was incorrect. I asked for a new password but did not receive one. So I called...
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1.0
I didn't like
  • Not helpful
  • Untrained staff and deceptive reps
  • Customer service
#1047605
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After receiving a 20% off card because I moved I ordered (online)shorts and sandals from jcp. Unfortunately I forgot to put the code mover47 in.. so I called jcp on the phone on hold for over 30 minutes. jcp employee then refused to except my move discount because i...
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2.8
#1047526
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Why, when you had such a popular brand, would you drop it. Cabin Creek pants were the best fitting pants I've ever worn. My last pair is shot now and don't know what to do to replace them. PLEASE PLEASE PLEASE bring them back. I would buy a dozen pair if they came...
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#1046797
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Short Review for March 23, 2017, Pc_description

Jcpenney
#1024875
2.3
Item I ordered online not what description said!!! Royal velvet, Manchester draperies, WERE NOT LINED as it stated! Color is what I need, but not gd quality! I cald customer care, they could have cared less!!! Last time I order from JCPenneys, I will go back to Macy's!
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Jcpenney Coupon Review

Jcpenney
#1023885
3.9
I have shopped at pennys for yrs. I love the store and always recommened pennys to my friends. This is first yr I didnt receive a birthday coupon. What happened to loyal customers. Very disappointed customer. Sadly i will not shopping as mych in our bismarck ND store. I shop daily.
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Cabin Creek Jeans Review

Jcpenney
#1008079
I tooo loved cabin creek pants. I also like chic pants. I can not find either. It is very difficult when you wear woman sizes.
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Jcpenney Doorbuster Deal Review

Jcpenney
#1007007
2.0
Put 2 items in my cart and site wouldnt allow me to purchase them.
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First i got few dresses using coupon within range of $15 to $25. All items were in stock for almost half day. In evening I started receiving computer generated messages one after another that we are checking inventory. Next day my all orders were Backorder. Today I...
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Anonymous
Anonymous

That has nothing to do with the store that's strictly the warehouse issue

1.0
I didn't like
  • False promises
#1045237
Reply to reviews
I tired to order some clothing though the JCP website and for SIX HOURS I had problems with either having my account locked, my VALID credit card on file being rejected, and every password that I reset being labeled "invalid / not in our records." I called CS as soon...
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2.7
I didn't like
  • Way this situation was handled
Reply to reviews
I am a 77 year old woman and fell in the Northeast Mall store in Hurst TX due to a raised tile in the floor. My granddaughter was with me, thank goodness, because no employee or manager came to my aid. I landed squarely on my right shoulder and twisted my big toe on my...
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Anonymous
Agnus

As employees, we are told not to go anywhere near customers who take a spill for fear of a lawsuit. We are only allowed to ask if you're ok. Don't blame the employees for doin...

Anonymous
Anonymous

You should due them

#1039160
Reply to reviews
I ordered some t-shirts and was told that I could pick them up at the store the following Wednesday. I came in late Wednesday and after them trying to find the order, they told me it would be there in four days. A week later I received an email telling me to pick it...
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2.5
#1039049
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Went to jcpenny 3 times in last week, and each time dealt with the same manager and had problem with her attitude. Last time i return something and she came and asked the cashier what she was doing and after returning everything, the manager started scanning and...
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Anonymous
Sarah

You need to stop being a liar & a scam artist as the store personnel are clearly on to your games. As a person who works hard for her money, I do not have to be nice to someon...

Anonymous
Anonymous

You sound like you have no clue. Why are you playing games with them, if you constantly return stuff you will be watched and targeted as well as a result.

1.0
I didn't like
  • Not helpful
  • Incorrect information
  • Customer service or quality
#1037927
Reply to reviews
Went to return handbag and was automatically told it wasn't from their store. I had to pull up the item to prove I was telling the truth. When I return things it usually takes well up to a half an hour because their system is so poorly run that the persons using the...
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Anonymous
Saffron

So you're saying your failure to provide a receipt or any other proof of purchase is too difficult for you & we should cater to you??? Rewarding bad (and ***) behavior is no w...

3.3
I liked
  • Coupons
I didn't like
  • Untrained staff and deceptive reps
  • Jcp big corp picking on little person
#1036227
Reply to reviews
This is the original poster here. I got an email asking me to update my post. After numerous attempts contacting jcp for them to resolve this issue and getting the run around for 5 business days after the money left my account I contacted my credit card company and...
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1.0
#1035721
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