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Still waiting impatiently for Cabin Creek pants to come back. What is the problem? Why aren't they coming back on the market. I finally get happy with finding long light weight pants and then they disappear. Please PLEASE bring them back. i am house bound now and order...
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#1090824
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Just received a letter informing me my account was cancelled due to credit activity. I was sure to thank them and advise I will no longer be shopping at the dying jcp. I was never late and hadn't used the account in over a year. This is how a store in trouble operates....
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1.0
#1090478
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I brought a pzir of arizona girls jean shorts at jcp east liverpool store they were to tight so i could not remember were my reciept was so took them back. The person working said. Because i. Had no reciept i would only get 30 cents . I went. Ack in to find a larger...
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2.7
Product
#1088842
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Jcpenney - Rebates

Jcpenney
#1083882
1.0
Details
I purchased a crockpot from JCPeneny that advertised a $12 rebate. I wasn't allowed to use any other discounts with the purchase but figured it was ok cuz the rebate made it a good deal. Went to pull up the rebate and it expired the day BEFORE I purchased it. What a freakin scam. They can have their *** back. I'm going to Kohl's
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Jcpenney - Horrible

Jcpenney
#1083338
Customer service is horrible at Parma shops Cashier seemed bothered to have to get online order
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Jcpenney - Deceptive Return Policy

Jcpenney
#1077985
I will not longer purchase anything from JCP. I purchased school uniforms for my daughters in numerous sizes because she hates shopping. I attempted to return 2 pair of uniforms with the receipt and my refund was denied. I couldn't find anywhere on the receipt that states a refund will be denied with a receipt. I will no longer patronize JCP.
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Jcpenney - Bad customer service

Jcpenney
#1076107
3.7
Details
Had a defective coffeepot under warrantee took it back to exchange it was told it had been to long even though it was under warrantee had a problem with the same rep at Christmas time told me I could not return it was company policy two hours later sent my girlfriend in same coffee pot she gave her a new one great practice jc Penney what a great example of your good customer service
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Discounts and Special Offers
Staff
Value for money
I'm a JCP salon client my issues is the St Charles Mall JCP salon never seem to have the relaxer for my hair my stylist have to go through a lot just to get the sensitive scalp for my hair. Why do the salon manerger put the stylist through this? And Im sitting in the...
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#1088160
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i now own 14 pairs of towncraft shorts. i need to replace some of them. now i find they are no longer available. i have to decide to pay twice as much for shorts or go to another sorce. i hae shopped at pennys for over 60 years.who ever made this decision can take the...
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1.0
Product
#1087158
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Ordered 7 cellular shades from them in April. They were slightly wider than what they had advertised, but it worked ok and once I got them hung, they looked nice. By July, one of them was splitting open at the pleats. I went to my local JC Penney Home store (10 miles...
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1.6
#1087055
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I purchased a bed from JC Pennies. It was defective so I exchanged it. No questions asked, no problems at all. The second bed was also defective only this time they wanted to charge me a restocking fee of $125.00. What? This bed is under warranty!What does that mean?...
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Product
#1085154
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On hold for 42 minutes with their supposed "customer service" because you can't cancel an online order online! Imagine that. When they finally picked up I was told I was out of luck as it had already gone to fulfillment. I said, "YOUR customer service had me on hold...
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Anonymous
Anonymous

Nothing resolved. I can't seem to get my review to one star but they sucked and they still do. Of course no one got in touch with me.

1.8
I didn't like
  • Customer service and time for delivery or excuses
  • Customer service and cancellation policy
  • Way i was treated
#1084057
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I ordered a pair of white shoes back in may as they advertised. Was informed they were on back order. 2 months later I received email that the store was sorry it was taking so long and they will let me know when shoes were available. Have not heard one word from them...
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Anonymous
Joanne Coffin

Did you send them screenshots of your emails from them? Try tweeting them....that gets results FAST! @askjcp They got right back to me when I had a similar problem.

2.0
Product
#1083284
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I used to buy Cabin Creek pants in extended sizes. I liked them so much I bought them in nearly every color they made. They were the only comfortable pants I would wear to work. They could be dressed up or down and were so comfortable. They were easy to wash and could...
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Anonymous
Joanne Coffin

Check out an place called Poshmark they have many listings for cabin creek pants for about $10 a pair. Good luck!

#1082248
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