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1.5

I went shopping with my grandchildren for school clothes, when we checked out the cahier told me my check had been denied. I ask for a reason why so we had to wait for 15 minutes before another person came over to see what the problem was.

I was told to call my bank or credit union and find out the reason why the check would not go through, I did this right then and was told there should be no problem so I asked the sales staff to talk to them and see of they could figure out the problem. they said they could not do this and I should recheck with them or use a credit card. I did not want to use a credit card even though they told me I had a balance on my card. I was embarrassed in front of my grandchildren and told them we would have to go to another store, which is what we did.

I know they liked what they had picked out at Penneys better but I was not going to go through that again.

I have not shopped there since that happened last fall. I had no problem using a check at the other stores we went to, so we did get our shopping done.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

JCPenney Pros: Product.

Location: Port Charlotte, Florida

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Why do people still use checks??? Checks are instantly taken out of your account now so why not just use your debit card??

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