JCPenney - Check
I went shopping with my grandchildren for school clothes, when we checked out the cahier told me my check had been denied. I ask for a reason why so we had to wait for 15 minutes before another person came over to see what the problem was.
I was told to call my bank or credit union and find out the reason why the check would not go through, I did this right then and was told there should be no problem so I asked the sales staff to talk to them and see of they could figure out the problem. they said they could not do this and I should recheck with them or use a credit card. I did not want to use a credit card even though they told me I had a balance on my card. I was embarrassed in front of my grandchildren and told them we would have to go to another store, which is what we did.
I know they liked what they had picked out at Penneys better but I was not going to go through that again.
I have not shopped there since that happened last fall. I had no problem using a check at the other stores we went to, so we did get our shopping done.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
JCPenney Pros: Product.
Location: Port Charlotte, Florida
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Comments
Please avoid publishing any personal information and promotional content
Why do people still use checks??? Checks are instantly taken out of your account now so why not just use your debit card??