I will be very happy when JCPenney goes out of business. On 12/31/2017, I ordered JCPenney merchandise in the amount of 127 dollars.
JCPenney happily took 127 dollars from my bank account, but never bothered to ship the items that I had ordered. I have yet to receive the merchandise that I ordered from JCPenney. JCPenney claimed that my order would be delivered within 4 to 7 business days. JCPenney has the absolute worst customer service of any major retail corporation.
Although JCPenney merchandise is an excellent value at affordable prices, I will never again buy anything from JCPenney. JCPenney has absolutely no excuse for stealing my money
Product or Service Mentioned: Delivery Service.
Reason of review: Poor customer service.
Monetary Loss: $127.
Preferred solution: Full refund.
I didn't like: Customer service and time for delivery or excuses.