Jcpenney - Can't use a gift card to pay for a credit card?!!

652 of 1024 Jcpenney reviews

I have shopped with JCPenney for over 15 years. Before all the recent policy changes, I used to be able to use JCP gift cards to pay my credit card bill. I prefer getting merchandise with the gift cards, however, if I happened to spend too much over Christmas, it was nice to use the gift card instead to help save a little money. Being that everyone I am related to knows how much I shop at JCP, I received several JCP gift cards for Christmas. Today, I walked in to the store to use my gift card to pay the bill and I was told I could no longer do that. I called the hotline to ask someone if that was really true and after 35 minutes on the phone trying to get to a higher level person, it was confirmed. A gift card is the same thing as cash. It is not like paying a credit card bill with another credit card. I can understand why they don't allow payments with other credit cards because it is paying with money that truly isn't yours, and they have to pay extra fees to process all of that. A JCP gift card has no fees, and is the equivalent of me handing a clerk cash, and them handing back a plastic card that says "this is how much money you have given me". What JCP, and the "guru" who has dumped them into the ground faster than any company in the history of commerce, are doing might or might not be illegal (based on the fact I don't have a law degree). It is money entrapment. Money entrapment is when a company forces people to spend more money by locking them into something as a way to double sales. I think there was a reason apple let this guy go, they knew what his business plans were like.

If I get enough interest on this complaint from others, I will lead a class action suit against their credit card policies on this, as well as their late fee charges. The credit card companies all were forced to change by the government, why should JCP get away with it?

I have only had one other issue with the "new" system. I think the late fee itself is too high and too severe. Last year I had a bill get delivered to my address a little later than usual. I had one week to pay it. I went into a JCP store the day after it was due. I was still charged $35. I manage a business where we have due dates on bills and we give up to 10 days after the due date to pay the bill without a fee. And if it is still late, then it is a $10 fee. We are nowhere near the size of JCP, however, we still have the happiest customers you could imagine for over 35 years. If you treat people decently, they will come back!

Please respond if you are interested in a class action suit.

This review is a subjective opinion of a user.
Report Comment

More Review Details

Monetary loss:
Review category
Professional Services
review #378072
Had an experience with Jcpenney? Submit review ›
Helpful? 20 Yes 20 18 No 18
Had the same issue 15 Yes 15
652 of 1024 Jcpenney reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Oct 31 #1234543

Can i buy gift cards with my jcpennies credit card?

0 0 Reply

Jul 08 #1182918

Lmao. *** customers say.

0 0 Reply

Jan 05 #1089339

Yes I tried to do the same and pay with a gift card on my jcpenny account. And they said no they couldn't do that. Its ridiculous I agree.

0 0 Reply

Dec 11, 2015 #1077350

This is ridiculous and ***. Whoever came up with this policy needs to have their head examined. All I can say is their loss, I will no longer be using my very active charge card with them. Bye bye

0 0 Reply

Oct 12, 2015 #1047160

I don't think it is so much JCP as the horrible company their credit card is issued from. It is the same company that issues OLd Navy Credit Cards and I think some other retailer specific cards.
Being as such, I get why that credit card company doesn't want to accept jcp gift cards, but I still agree that cash is cash, and we should be allowed to pay it as such.
I'm about to go in to pay my jcp credit card and wondering if I can use one of those Visa Gift cards? Those act like "credit cards", but they are treated as cash, it even says so on the back ("treat this like cash. cannot be replaced if lost or stolen"). I bet they won't accept those either since it rings through the POS system as "credit". I'll see what happens.
The company that issues the retail credit cards is a joke. I was one day late paying my bill and I was called 6 times! Then I was called several times a day for the next week until I paid the bill. They are annoying and petty! Oh ya, and the amount I was late on was less than the late fee amount! Petty!

0 0 Reply

Mar 07, 2015 #955363 Ontario, California, United States

I was thinking of applying for a credit card at JCP but I decided to google if you could pay with gift cards. So I guess I won't be applying after all. I understand why they do it but I have to use gift cards for everything so I can't use credit cards that don't let you pay with gift cards.

0 0 Reply

Jul 09, 2014 #837966

You're an ***. Pay using cash, check or debit card.

0 8 Reply

Aug 02, 2013 #692309

I'm guessing the reason you can't use a gift card to make a payment is that you can puchase a gift card with a credit card. So in a way it would be as if you are paying with a credit card.

2 0 Reply

Feb 07, 2013 #605128 Columbus, Ohio, United States

I used to work at JCP for 4 years before you could pay with your gift card until they changed that policy.

0 0 Reply

Feb 05, 2013 #604098

Isn't it to be expected that somebody working for a company would WANT to keep their identity hidden, whether or not they were high up or not? Why give it away? Just my opinion.

0 0 Reply

Feb 05, 2013 #604230 Tampa, Florida, United States

To "anon"...I am not arguing that their policy does exist. I am arguing the fact that that could violate antitrust laws. And you are not paying credit with credit. Credit is "money that is given to you that you do not have". A gift card is a debit card, meaning it is your money that you are paying with, not theirs. Why is this fact so hard for people to understand?
Say it with me folks...."Business classes are goooood!"

And to "abc1234", you have a point. Either way, they are not part of the solution, they are part of the problem.
If you guys like being treated the way JCP treats customers, then I invite you to my store. I will let you buy a gift certificate and then I will tell you that all you can use it for is a trashcan. Hope you need a trashcan!

0 0 Reply

Feb 07, 2013 #605315

anon may have been utilizing the word "credit," to imply STORE credit, would have been nice if that was clarified. store credit is only valid on merchandise. instead of insulting people, why don't you take the time to make sure you understand fully what is being said?

0 0 Reply

Feb 04, 2013 #603647

uhm...i work for the company. customers have never been allowed to use gift cards to pay a credit card bill...lord have mercy, what is this world coming to? if what you're saying is true, the people allowing you to do so should have been fired. either way, common sense says ***.

0 1 Reply

Feb 04, 2013 #603722 Tampa, Florida, United States

Common sense....please describe to me how this so called "common sense" works? Does common sense entrap someone's money? If someone wants to pay someone else's JCP card as a gift, the only way they could do that safely is to mail a gift card to that person. A gift card is CASH! Nothing more, nothing less. The bearer of the gift card should be able to use it however they want to, as long as it is being used with that company. Not allowing to do so is money entrapment.
And I have been allowed to do so in the past. If those workers have violated a rule, then kudos to them for doing what is right. Corporations have gotten way too big and have sunk the country, why should they get to live like kings and control everyones' money?
I have a feeling this is just a troll comment, designed to inspire a rebuttal. If you were someone high up in JCP, I doubt you would start your comment with "uhm". However, if you do actually work for JCP, try being part of the solution, rather than part of the problem.

2 0 Reply

Aug 02, 2013 #692406 Orlando, Florida, United States

A gift card is NOT NOT NOT NOT CASH otherwise places would allow you to return them and get your cash back in the event that you can't use it lol. You can buy gift cards with cash, credit, and debit. So yes sometimes it possibly could have been paid for with cash, but at the same time it could have been paid for with a credit card which is not anyone's money (it's the banks that lend you credit money). Once it's on the gift card, it's a GIFT CARD! (CARD) (CARD) (CARD) NOT CASH CASH CASH......just like some things ridiculous customers say that coupons are Cash, they are NOTTTTTTT!!!! ok?!

2 1 Reply

Nov 23, 2015 #1068395 Springfield, Illinois, United States

Gift cards are not cash otherwise you would be able to take the cash value of the gift card.
Look under - can I redeem for cash:

0 0
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Jcpenney. However, many companies do monitor reviews on our site.

You were reading a complaint about Jcpenney.
Filing a new complaint about