State: California Product: Jcpenney Manager Clear all filters (7 of 78 reviews match)
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Today, my daughter, son and I went to JCPenny (Santa Ana, CA) looking for a prom dress. We were so excited to find a RIGHT dress. So, my daughter went into the Women's fitting room. Soon after she went in, I saw a boy (approx. 11 yrs old). also walking into the women's...
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1 comment
Anonymous
#1482347

At my store, we could get fired for telling a Man he cannot go into the Women's fitting room, and vice versa. About a month ago, there was a couple (man & woman) who were going into the Men's fitting room together for over an hour.

When I called my manager to let her know what was going on, she got really upset with me & said as employees, we are forbidden to say anything when we see things like this because of the transgender people that might come in to shop. She even accused me of discriminating because I told her this isn't right. I had to check the sane fitting room later that night, and sure enough that couple had had intercourse in there & had left their used underwear on the floor.

This was disgusting, but stores allow that stuff now for fear of getting sued by people. I wouldn't allow my kids to ever enter a fitting room after all the stuff I've seen & have found in there!

Review
#1248948 Review #1248948 is a subjective opinion of poster.
Service
Jcpenney Manager
Cons
  • Peeping toms
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Jcpenney Manager Review

1.0
Details
JC Penny salon Temecula. The salon manager is always yelling at the staff over issues I feel should be done in private while I get a hair cut.
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Review
#728951 Review #728951 is a subjective opinion of poster.
Service
Jcpenney Manager
Reason of review
Poor customer service
manager is a *** racist too busy walking around with tablet, he only pick customer he wants to help when he was at the register he saw me as a different race he did not bother to ring me up after he finished ringing up someone, employees busy talking on their cell...
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4 comments
Anonymous
#1060499

Why do you keep going back to this store then? I never get how people complain about service, yet they still continue at the place they have problems at often.

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Review
#700953 Review #700953 is a subjective opinion of poster.
Service
Jcpenney Manager
Cons
  • Incompetent sales staff
Reason of review
Poor customer service

Jcpenney in North Highlands, California - Called customer service 15 times was hung up 5 times

I ordered a ring online and wanted to cancer purchase called the store...customer service representative was unable to transfer me to jewelry department and kept hanging up on me...When I called again to talk to a manager I was on hold for half an hour and no one came to the phone....I called a total of 15 times...5 of which I was hanged up on ...I would never shop at JC penny again. I am very very disappointment in customer service and management. I was in customer service for years and most of this time supervising adults I would never let this kind of disrespectful and unwelcome behavior to continue
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Review
#668461 Review #668461 is a subjective opinion of poster.
Service
Jcpenney Manager
Reason of review
Poor customer service
Loss
$77
Preferred solution
Full refund

Jcpenney in Los Angeles, California - PLEASE ALSO SEND THESE TO PLANO,TX DIRECTLY

As a current employee..so far..please send ALL these directly to the head office in Plano, TX. Believe me when I say as employees of JCP who have been here for some time, we all AGREE with you, but at the employee level we a can't do anything about it, not even our store manager. Also just as a footnote, though no excuse for some rude employees, mgmt, etc...we have had customers literally gripeing (spelling?) at us everyday,for over a year since this "change" started, just remember we are doing the best we can, but we are by no means a "customer service venting punching bag". Do the surveys, call the head office-Board of directors..Where its going to count and who REALLY have the say-so to make the changes and UNDO all these "changes"
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1 comment
Anonymous
#620312

Don't complain to the head office, they are the problem. Write to the board of directors who actually have the power to fire Ron Johnson, Kramer and Blum.

Their arrogance has put the company in a bad position, not to mention the horrible position former, retired and current employees are in. JCP is a great company, it's leadership not so much.

Review
#391335 Review #391335 is a subjective opinion of poster.
Service
Jcpenney Manager
I asked the employee Sandra I believe her name is where certain clothing items were and she replied with an attitude and in a rude way that she didn't know where things were. I also asked her who might know where things were and she also replied in a rude way that...
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2 comments
Anonymous
#728433

I see Sheer Caress total support pantyhose at JCP.com.

Check online. When I searched for East 5th pantyhose, Sheer Caress showed up.

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Review
#373575 Review #373575 is a subjective opinion of poster.
Service
Jcpenney Manager
It is all over the web, people are writing the marketing execs directly to stop the commercial! It has affected my toddler, my cat, and my sanity! Absolutely hands down the worst and most irritating commercial I have ever seen in my life! Whoever okayed this debacle...
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26 comments
Anonymous
#1018583

I agree, very irritating and deceptive. Trying to get ones attention with a cell phone sound; I expect more honesty from a company.

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Review
#292818 Review #292818 is a subjective opinion of poster.
Service
Jcpenney Manager

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

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