(4 of 31 reviews match)
My name Dan and today September 19, 2015 i was shopping at JCPENNEY in West Covina store number 1505 Tran: 1364 at 8:23pm checking my last purchase. I was a little upset about the an associate name Vinh because i am trying to take advantage of the $10.00 off $25.00...
Reason of review
Poor customer service
JCPenney did not accept coupon
May 03 by anonymous Just quit giving the $10.00 off $25.00 if you aren't going to let anyone using it.Ridiculous! Went in and spent a good amount of time shopping for some items that were NOT listed as door busters...total came to over $25.00 and they said we couldn't use the coupon. Waste of time. I will head back over to kohl's where they NEVER turn down a coupon...even if I forget my coupon they still let me use it if I tell them. Seems it would make more sense to just accept the coupon as you are losing A LOT of sales by not accepting them. I will cancel my jcpenney credit card and will no longer shop here.I am a busy person and I don't have time to do this.
Jcpenney in Citrus Heights, California - False advertisement
I went to JCP with a "$10 off every $25 or more you spend" coupon. My total came to $156.00 and I paid in full. When I left the store, I realized that the cashier did not give me the coupon price. I went back later that day and explained to the same cashier that I only received $10 off my total when the coupon advertised differently. She proceeded to tell me that it was for "one transaction only". So I said I wanted to return everything and I would separate the items to ring everything at $25 per purchase so that I could enjoy my savings the way it was advertised. The cashier proceeded to tell me that it was only for one transaction and that I couldn't do that. So I told her that it was false advertisement then because NO WHERE on the coupon did it say that it was for "one transaction only" nor did it say that I couldn't keep reusing the coupon so technically I should have been able to do so. She told me no again and said "well, you DID get $10 off the total!". I told her I wanted to return the entire thing and she was very surprised then quickly returned the items and shoved the money into my hands. This particular cashier was very rude as was the other cashier working with her. The other cashier was with a man and woman that was trying to get his wife on his card, they barely helped him when he said the number on the back of the card wasn't JCP and asked if there was another way to get her on his card. Then my cashier said to the other, "If he is tying to get his wife on his card right now to use another coupon, HE CAN'T!" I took my money and left. JCP has lost a life long customer. The company has gone down hill so much over the past few years with quality in their products and the people they hire.
Jcpenney in Sacramento, California - Took away coupons
I was the BIGGEST JCP fan, spending thousands per year, now won't go into the store unless I have a specific reason. I don't want to be told when to shop re:last Friday of month, or have to look at tags to see best price! I want to go into a store, see what I want, use my coupon. In my opinion, they are telling you to go to their version of clearance racks to get the best deals! I don't want to wait till an item is the lowest price and size is limited etc.
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