State: California Product: Jcpenney Account Clear all filters (7 of 53 reviews match)
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Jcpenney Account Review

2.0
Details
Hi I just called to gcpenny customer service to change my address at 9:02pm on 8th Jan 2016, somebody try to help me over the phon, but he talked with me like a racist, he didn't like to answer my question politely, he was in a bad mood, so if you inviting the people to join gcpenny, don't forget to put somebody polite and patient, because he really gave me a very bad feeling.
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Review
#767031 Review #767031 is a subjective opinion of poster.
Product
Jcpenney Account
Reason of review
Poor customer service

Jcpenney - Review from Lancaster, California

Jcpennys sucks. I just learned that an account was opened in my name in 2007 here it is 2015 and I just got a letter about it. When I tried to call and find how someone can reopen an account I had 30 years ago they gave me no answer. Jcpennys sucks when you need answers about a matter like this. I have good credit and never have been in a mess like this before. I have to find a lawyer to fight this. It's unbelievable that this happing. I got rid of this account 30 years ago for a reason they sucked then to.
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Review
#576491 Review #576491 is a subjective opinion of poster.
Product
Jcpenney Account
Reason of review
Poor customer service
1.0
Details
Ordered a $1000 sofa, opened a charge account for the discount and rewards program. That was 7 wks ago. Two subsequent visits to the store and many calls to customer service to redeem earned points, fix their computer mess with my charge account and find out where my...
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Review
#550074 Review #550074 is a subjective opinion of poster.
Product
Jcpenney Account
Reason of review
Poor customer service
Preferred solution
Price reduction

Jcpenney in Los Angeles, California - JCP online fell too short!

I ordered a pair of boots online on Nov 25, 2011 at good price plus free shipping, I wasnt going to be able to do the after thanksgiving shopping. Anyway, the order did not officially ship until Dec 9. On Dec 18 I sent an email inquiring my order status. The rep responded I should reveive my order by the 23rd. Do I waited and today the 30th I checked the status online. It stated that the order was returned and the money credited back to my account on Dec 29, 2011. I sent an email outraged by all this. The rep just responded they apologize. That most shoes were not delivered because they were NEVER shipped. They didnt get enough shoes from their suppliers. After asking to resend my shoes express the rep said the shoes now appear out of stock. I will never order online through them again! Im considering cancelling my jcp platnum cc.
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Review
#285213 Review #285213 is a subjective opinion of poster.
Product
Jcpenney Account
JC Penney's credit department sucks! During a "routine review of my credit report" they decided to lower my credit limit to $3.00 above my current balance. When my next statement processes and the interest on my balance is applied,this will cause me to be over my...
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2 comments
Anonymous
#335659

its GEMB who owns the credit card and decides on the rates. call them, not penneys.

would you *** at a store that accepts visa cards if your visa rate was raised?

no? then call the company who manages the credit cards

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#242652 Review #242652 is a subjective opinion of poster.
Product
Jcpenney Account
I ordered (2 orders) from JC Penney online. The day that I received notification that my orders were ready to pick up is the same day that the mall JC Penney is located had a fire (Westfield Galleria Mall, Roseville, CA). JCP unfortunately had fire damage and many...
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4 comments
Anonymous
#731613

I work in customer service. For a different company though.

I can almost guarantee this lady ordered wrong, and was entering in the wrong e mail address or not putting in all of the e mail address. MVP im sure like most big box stores has a very savvy online ordering system.

Why would her order have so many issues if no one else did. In the end it's the end users fault because their not competent enough to read and follow the ordering directions.

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Review
#207957 Review #207957 is a subjective opinion of poster.
Product
Jcpenney Account
Loss
$64
My car was broken into and my JC Penney credit card was stolen in the process. I usually do not leave any credit cards in my car but this card was so old i hadn't used it since i first opened the acct i forgot that it was in my car. I only realized this when my...
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5 comments
Anonymous
#573337

i have never seen my jcp credit card, it was took out my mailbox by someone and use on sept. 27th &29th ran it up to limit.

i just put salon charge on telephone when filled out for credit card og 60.39. THIS AMOUNT IS ALL I OWE, I WILL PROCUTE WHO DONE THIS.

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Review
#168357 Review #168357 is a subjective opinion of poster.
Product
Jcpenney Account

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

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