Huntington Beach, California
Not resolved
2.3
Details
1 comment

What is wrong with JC Penney. Thank goodness I still have several pairs of jeans in good condition.

I was getting ready to buy 4 more pairs just to supplement and found they had been discontinued. I will also stop shopping at Penney's. I have already stopped shopping at Macy's because they have discontinued brands I loved. I am now resigned to searching out the internet for replacements.

I can't believe how out of touch the larger department stores are with their customers.

There is no one to call or speak with, everything must be in writing. When you visit the store and want to speak with anyone no one is every available.

Product or Service Mentioned: Jcpenney Jeans.

Reason of review: Poor customer service.

  • long time customer
  • Jeans
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Anonymous
#1196250

Just because you like something doesn't mean a store is "out of touch" because they discontinue it. If they discontinue it's because they aren't selling enough. It's simple economics.