I have made multiple calls to retail store regarding defective mattress under warranty. The first in store attempt to return Feb 2 - On each of my seven phone calls I was told they were busy and I would have to wait -OR they had no record of the transaction subsequently generating a new one.
At the end of February I had a conference call with both in store rep and XPO they told me my fault- everytime I call I will have a wait an additional 6 weeks because they cancel out the first request and then put in a new one. I said how can that be when you said that you never had the first request? I started calling JP Consumer affairs and got the same run around from them. The only difference was they had XPO call me -XPO said they would call me back to get on the schedule-it is now March 23 and NO CALLS I still have a defective mattress.
Now I am going to better Business Bureau and will need to file a consumer complaint perhaps one of those TV personalities as well if I can reach them. There is no point contacting them any further because they just lie to you and pretend that the person you spoke with at a earlier date did not write anything down. SO I spoke with 15 people so far and no body writes anything down.
NEXT STOP Consumer AFFAIRS People be ware when purchasing big box items- I read your terms of service but have to wonder why you even have this here- your company does not care about its customers. I will be seeking compensation for my damages
Review about: Mattress.
Reason of review: Damaged or defective.
Monetary Loss: $487.
Preferred solution: Full refund.
I didn't like: Poor mattress sales information misleading delivery period, Run around no one is to blame no one takes ownership, In considerate, Way i was treated.