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Betty works in the Lingerie dept. but she was the only employee who would go out of her way to help me find the plus women's winter jackets.

What was on the floor was black and navy blue and not to my liking. She went to the back room and got several jackets that were to my liking and my size also. She impressed me immensely. I am retired now but I was employed at a bank for 32 years and customer service was the most important thing to me and Betty knows what customer service means.

One employee pointed her finger in the general direction and I was lost.

Betty is an asset to the company and her ability and knowledge should be used to train other employees on how to treat customers. Just a thought.

Reason of review: Good customer service.

I liked: Betty hopfauf and the way she treated me.

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Betty Hopfauf was Excellant on customer service. I was shopping for undergarments and she helped me decide the sz and fit to perfection.

Gave me different bras to try on for my age sz etc.

I highly recommend her and jcp is always a great store to shop in!!! Star 5 HANDS DOWN!!


I intended to put 5 Stars for Betty and for some reason it shows 4 stars. It should absolutely be 5 stars.

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