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Complaint:

On Tuesday,May 17th, I called the salon to request a same day appointment to get additional hair added to my hair weave.I was told it was best to make an appointment with one of their stylists who was good and familiar with doing this service, however, she would not be in until the upcoming Friday/Saturday. Based on the best time she was available, I scheduled the appointment for 1pm on Saturday, May 21st.

On Friday, May 20th, I stopped by the salon and spoke with the stylist Jan, who said the appointment was with her.

I wanted her to see my hair as I have a frontal wig piece in the front of my head due to alopecia. Considering my hair was installed by a professional stylist two weeks ago, based on the style I wanted (half up/half down), the service I was requesting was shampoo and curl with a tract or two added to the top to give me more length to the style I wanted.All went well with the consultation with Jan.

On Saturday, May 21st, I arrived for my 1:00 pm appointment, at the JCPenney Salon at Northwoods Mall, North Charleston S.C. store. I was serviced by Jan, who was very kind and patient, however, after a couple of hours into the service appeared to be overwhelmed with how much time she had to service me, the type of serviceI needed, ( I did add color to my service) and the time she had to service other customers.

About 5:30pm she became frustrated with the look and style that I had received by this time, as the look was not coming together, neither one of us was satisfied with how my appointment was going.When she shampooed my frontal wig piece it lifted up and her attempt to lay it down with the wig glue was disastrous ( I had dried glue around the frontal which showed up like hair plastered to my face and very tacky and obviously noticeable. The additional hair that was added to the top of my hair was sewn on top of a weft that made the hair look and feel bulky, instead of sewing it below the weft just to add the fullness and length I desired.By this time, although Jan had good intentions, it was obvious service I expected was over her head and not one in which she felt comfortable with.

During the time I was being serviced by Jan, I met the Supervisor, Tanesha, and asked her to please help Jan with my hair style, especially with the top ponytail, because I kept feeling Jan was getting overwhelmed, although I kept showing her pictures from YOUTUBE that were exactly the style I wanted. Tanesha said she would.

When it started to become 6:00PM and Jan was faced with not getting closer to the style I came for, she called the Supervisor, Tanesha, who had left to go to the store, for help and assistance.

When Tanesha arrived back to the salon, ( my hair was wet, with the glue around my face and edges, I was sitting at the wash bowl), she stood in the middle of the floor, and without even coming near me to inspect what needed to be done with my hair, began yelling at Jan for taking me on as a customer, and telling me that when customers get these specialized services they "Need to go back to the person who initially did the service". I could not believe what she had just said, and how ignorant she sounded.

Not only did she not try to help or see if she could make a bad situation better, she was yelling with other customers around. All I wanted from her as a "Supervisor" was to come take a look at what I still was dealing with in my head, try to clean it up, blow dry my hair and put some hot curls in it. I would have been made to feel whole and that she at least cared about me and that her skills as a Supervisor could have helped rectify the entire situation...but she didn't. Obviously, she had no clue that your salon as others would have no customers if they always went back to the salon who initially did their hair"!

Instead, she chose to make her staff, Jan, feel bad, and humiliate me.

I was so upset with the disrespectful things that she yelled at me, I grabbed my things and left and did not pay for any of the service. She also yelled at me as I was exiting the salon and told me that I could not come back to the salon again for any service. This was not the first time I had been at the JC Penny salon, it had been awhile, but my name was still in the system. I never had any problems before.

I am a christian, professional, educated, African American woman.

I'm 69years old. I do not conduct myself as I did Saturday, because I am used to getting my hair and nails and facials, and massages most of my adult life. I have travelled all over the US and Europe, lived in Washington, DC and Los Angeles, and never, ever experienced such ignorance and disrespect in receiving a beauty service.Needless to say, I was appalled by all of this, especially the response by the Supervisor. Please note I have alopecia, because I am on chemo due to bone cancer.

So in trying to look and feel better, I left looking and feeling horrible. This week I still have to make an appointment somewhere else to get my hair the way that I want it to be. Note that I did not return to the stylist who initially two weeks ago did my hair, because I sat in her salon from 3pm until 11:00pm. I felt that I would not have to sit that long at the J.C.

Penny Salon. Both Tanesha and Jan mentioned that there was another stylist there that knew how to do the weaves and wig frontals, however, when I made the appointment it was not scheduled with her and she was not working on Saturday.

Desired ResolutionI would like to see that the non professional attitude of the Supervisor, Tanesha is addressed, even maybe fired, for me to be allowed back to the JC Penny Salon at any time I desire, and possibly be scheduled for an appointment with the stylist who has the weaving expertise, at no charge to me. I am in need of having my hair properly done before Friday, May 27th.

My weekly schedule is such that I can only come after work for a 4pm appointment. If this week is not available for this service, I would be open to being flexible to another schedule time, later during the month of June.

Please let me know how JCPenney, plans to resolve this terrible and unnecessary situation.

JCPenney Pros: Nice clean affordable.

JCPenney Cons: Poor service.

Location: Charleston, South Carolina

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