I have never had any problems with J. C.
Penney's merchandise or customer service in my area. What I do have a BIG PROBLEM with is their credit cards. They sometimes offer an incentive of an additional discount if you pay with their JCP card. Annual percentage rate 26.99%.
I probably haven't missed a payment on anything for the last 15 years. However, I was sick and didn't make a payment of $31.86 on time and was charged a fee of $25.00 along with an interest charge $1.55! Bringing the bill to: $58.41. I got an email with the demand to pay immediately or the fee would be $37.00.
I paid with another credit card the late charges and the current months charges also. Needless to say, I'm done with them.
Product or Service Mentioned: Jcpenney Credit Card.
Reason of review: Problems with payment.