Not resolved

Went to return handbag and was automatically told it wasn't from their store.I had to pull up the item to prove I was telling the truth.

When I return things it usually takes well up to a half an hour because their system is so poorly run that the persons using the registers have a hard time and are given a hard time by customers. JCP doesn't always provide invoices containing actual proof of purchase which leaves the consumer to decipher their bills especially ones with discounts .

When you go into a store you're expected to have an invoice and sometimes they don't even come with your orders.Such poor customer service on the phone and such confusion with returns and discounts and coupons it's almost not worth going anymore

Review about: Online Purchases And Returns.

I liked: Coupons.

I didn't like: Untrained staff and deceptive reps, Jcp big corp picking on little person.

Review #1036227 is a subjective opinion of a user.

3.3
Diversity of Products or Services
Product or Service Quality
Staff
Layout of Store
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Location
Exchange, Refund and Cancellation Policy
Customer service
Discounts and Special Offers
PRODUCT OR SERVICE Jcpenney Customer Care
Reason of Review / Monetary Loss Return, Exchange or Cancellation Policy / Not specified
Preferred solution Not specified

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