JCPenney
Reviews and Complaints
Pissed Poor
- Way i was treated and man handled
Jcp.com
- Customer service
Preferred solution: Let the company propose a solution
Needed a new Dishwasher
I bought a Samsung dishwasher online after I went shopping at the store and the sales girl was not much help. I found a coupon online where I could get the dishwasher for $52.90 less.
I ordered it and my credit card would not go though. It was not the credit card issue because I pay it off every month. I called customer service and I had to pay with my debit card. They have free delivery and she said it will be at my house on March 30, 2017 but someone would call me the night before the arrival date.
I never got that call. On March 30 I called customer service and it said my date I was to get it was April 11 on a Tuesday. I never received a call and asked me if it was ok. I had a guy scheduled for Friday March 31 to install my dishwasher.I have to cancel that.JCPenney had free installation but not on dishwashers because they say it is not basic installation.
I called and talk to a customer service rep and she said that they had to reschedule the shipment because it was not available from Samsung. I asked the service rep at the store and online when it could be delivery and they both gave me the March 30 date. The last customer service rep told me that Samsung should have called me and rescheduled. I told her that I did not buy it from Samsung but from JCPenney and they should have called me.
I told them that because of there screw up they should do something for me like a discount or free installation since they did have a deal like that but not on dishwashers. I didn't think I was asking for much. She said she could not do that. I said ok if she could not do ANYTHING JUST CANCELL MY ORDER.
I DO NOT SEE MYSELF BUYING ANYTHING FROM jcpENNEY AGAIN. if THAT IS THE WAY THEY TREAT CUSTOMERS I DO NOT WANT TO BE A CUSTOMER John Havelka, johninlancaster1@***.com
Preferred solution: Let the company propose a solution
Jcpenney Coupon Review
JEWERY DEPARTMENT Baytown, Texas
Preferred solution: Let the company propose a solution
Jcpenney - Manager Review
Lousy Shipping & Customer Service
- Shopping on line
- Product
- Never again
- Hoorible experience to call the jc penny store
Preferred solution: Full refund
Nasty customer service/ cashier employee
I was in your Danbury, CT store Christmas shopping last evening. I am a gold credit card holder, mind you, and was purchasing a number of Christmas gifts.
I went to a cashier by the name of Peggy, and asked if there were any offers or discounts for card holders. She flat out said NO. I walked away, putting back half the items I was holding. I proceeded to another register and asked the same question to the employee at another register.
This employee asked her an older associate the question of the discount, and she said, "Well, we had in store coupons this morning, and we were busy, so they are all gone, so there are no discounts." I explained that I was a very good customer who had spent so much there, and was a gold card holder, and that was when she insulted me!! She told me that if I was expecting a deal, then I should consider coming around the counter, and working in her position. How insulting is that to say to someone who is Spending money in your store. How can you employ people who have the audacity to say that to your customer?
J c Penney needs to take a good, hard look at how their employees treat customers. For that reason, I will be returning all the items I purchased, and will never, ever shop their again. Just so you know also, my daughter and I used your hair salon in Poughkeepsie, NY, but will not be using them again in the future. The last time we were there, they gave us one price over the phone for a wash, cut and blow dry, then charged us another 10.00 each after we had the services done.
They claimed, our hair was longer than they expected, and needed more shampoo, conditioner, and blow-dry time. That is dishonest, and deceiving. Ask me why I returned after that? I don't know.
I guess I was hoping to get Christmas deals like I was given in Macy's, Kohls, and everywhere else. Shame on you J C Penney!
- Way i was treated by your employees
Preferred solution: Let the company propose a solution
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Verified ReviewerJCPenney Credit Card Services
- Product
- Bad costumer service over the phone
- Worst customer experience
- Rude reps
Preferred solution: Let the company propose a solution
Calling store was horrible
- Hoorible experience to call the jc penny store
Preferred solution: Let the company propose a solution
Jcpenney - Customer Care Review from Visalia, California
Jcpenney - Customer Care Review from Charlestown, Massachusetts
JCPenny REFUSED my product review
- Customer reviewed screened
Preferred solution: Ensure that under the product reviews and Q&As that it is VISIBLY noted that ALL reviews and Q&As are screened by JCPenny and/or its affiliates prior to being published or DENIED. As well, cease reaching out to customers requesting feedback!
Jcpenney - Customer Care Review from Discovery Bay, California
RUDE CUSTOMER SERVICE WORKER! I will NEVER come back to the Sunrise Mall JCPenny ever again.
I spent about $100.00 on a few items.
As i was leaving after "PAYING" for my stuff.. extremely rude Chinese woman jams me up at the door snatches my backpack and couple of items from me and very rudely ask me did I pay for these I say to her yes I did I don't steal I have my receipt she asked to see it I showed it to her she still did not believe me she walked me to the register where I pay for my things ask the girl did I buy them the girl says yes she continued to scan my items and make sure they match my receipt I have never stolen anything from the store nor have I ever been treated so terribly unprofessional rude discriminating ridiculous by anybody ever in my life
Salon Employee Review
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Why not carry your card like a normal person? Stop being entitled and thinking that everyone will do everything for you.