New Reviewer

My percel was delivered and stolen because I got broken box and contents taken.

My items were stolen because UPs were careless! Call JCPENNEY and agents advised me to report to police which I did. Police report ready by 3/8/22 Tuesday.
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ID
#3384799 Review #3384799 is a subjective opinion of poster.
Location
Irvington, New Jersey

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Verified Reviewer
New Reviewer

I need a proof of closure on my account for my banks inquiry

I asked you to close my account and I need a proof certifying it please dont email me and ask me to log in I dont know that all I am asking is 3 sentences from you indicating that I closed my acct to show to Wells Fargo please
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ID
#3378521 Review #3378521 is a subjective opinion of poster.
Location
San Diego, California
Preferred solution
Statement verifying that I closed my account

Faulty merchandise

We purchased a curtain shower rod and the rod did not extend to the 72 inches. We tried everything but I think the manufacturer didnt supply the extension. We tried contacting the company that manufactured it and no one answered the phone. We tried 11 times. Everyone has these automated systems today and trying to reach a customer service person is impossible. Finally we managed to get someone from JC Penney and they issued credit on the account

User's recommendation: Not for this priduct.

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ID
#3376724 Review #3376724 is a subjective opinion of poster.
Location
Cementon, Pennsylvania
New Reviewer
JCPenney - Service plan on jewelry purchase.
JCPenney - Service plan on jewelry purchase.
Update by user Feb 28, 2022

No contact from Corprate yet.

Update by user Feb 28, 2022

Deceitful service plans.

Update by user Feb 28, 2022

Deceitful warranty practices.

Original review posted by user Feb 28, 2022
I purchased a ring and sales person advised me to get a lifetime service plan. Made sense so I purchased it. Wore the ring for one month and lost a diamond. Returned it to store where...
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ID
#3373174 Review #3373174 is a subjective opinion of poster.
Location
Plattsburgh Town, New York
Loss
$50
Preferred solution
Apology

I was giving false information when I place my order 4 Foundry pants I explicitly said I needed 5030 relaxed fit well they sent me straight fit now I have to return them this is the second time now

Ordered order online and they sent me the wrong product the first time they're out of stock the second time was the wrong product they sent me straight fit needed relaxed fit so now I have to go to the store to return them and when I ask the gentleman who took my order if they were relaxed fit and he said yes
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ID
#3369911 Review #3369911 is a subjective opinion of poster.
Location
Kenosha, Wisconsin
New Reviewer

Mesa, AZ store has poor return policy

In the last 6 months I have purchased 6 pair of Alfred Dunner pull on blue jeans and, relying solely on your reputation falsely assumed they would remain pleasing to the eye and tossed receipts and tags. I just returned from SS Mall in Meds, AZ and saw a new pair on clearance and compared them to the jeans I was wearing. Mine were a teenager's faded-looking pair while your new ones were the brilliant dark blue I had purchased. The store said 'tough luck.'. What do you say?

User's recommendation: If I see or hear about a 'happy' customer I'll set them straight.

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ID
#3368791 Review #3368791 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Pros
  • Jeans
  • Good sales and definite destination for home goods
Cons
  • Way this situation was handled
  • I feel they are making me pay for their error
Loss
$300
Preferred solution
I would love to have elastic, pullon jeans be exchanged. I would even give Alfred Dunner another try.

Didn't receive my order

To date, I haven't received my electric blanket. Apparently it was delivered on 2/14/2022 to the wrong address in Fullerton. UPS is doing an investigation, and they plan on replacing my order. You will be notified.
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ID
#3368665 Review #3368665 is a subjective opinion of poster.
Location
Windsor, California
New Reviewer

Received something didn't order

Ordered air fryer for gift for people coming from North and they sent a quilt instead now I'm not gonna have it in time and have to be inconvenient for me to wait for label and I have to go to ups to take wrong thing back not happy
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ID
#3368287 Review #3368287 is a subjective opinion of poster.
Location
Melbourne, Florida
Preferred solution
Full refund
New Reviewer

Fraud action on a card that I haven’t used in forever I didn’t even know I still had a JCPenney’s card and I want it taken care of and whoever open the car needs to close the card because I’m in Texas

I got a message saying I used a JC penny credit card today for $498.00today on59th st!????? I don't even still have a card with y'all! So this is crude do whom ever open this card needs to close it!!!!!
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ID
#3363800 Review #3363800 is a subjective opinion of poster.
Location
Flint, Texas
Preferred solution
Cancel the crude card! I haven’t used the JCPenney‘s card in years

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor customer service

Poor customer service.. My fiancé and I have been kept in the dark about a repair to jewelry that we purchased from JCPenneys. When we requested information regarding the repair we repeatedly were placed either on hold or told that no one has information about the repair. Now the situation has been escalated up to the department manager and I have still yet to get a phone call back.

User's recommendation: My recommendation, there should be some type of system where your associates have visibility of what’s going on with the customers merchandise or able to look it up to notify the customer that there’s going to be a delay beyond the estimated completion date of what they were told.

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ID
#3349674 Review #3349674 is a subjective opinion of poster.
Location
Mesquite, Texas
Cons
  • Her customer service skills need major adjustments
Preferred solution
Let the company propose a solution
New Reviewer

Change address

Ive tried to call customer service to change my address but your automated service is lousy! Now I just want to cancel my card! 904252****

User's recommendation: Don’t call customer service!

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ID
#3344310 Review #3344310 is a subjective opinion of poster.
Location
Gainesville, Florida
Preferred solution
Cancel card
New Reviewer
After numerous calls to India and/ or the Philippines, I wrote to customer service on line with a description of my problem. On the third try I got a response! Someone ( or thing) told me they did not deal with on line orders and they would contact the general manager...
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ID
#3343527 Review #3343527 is a subjective opinion of poster.
Pros
  • Convenience
  • Affordable prices
Cons
  • Ineptitude and disrespect for customers
Loss
$85
Preferred solution
Full refund

Employee Cheryl Louvier stealing and using druggs

I witnessed a employee who works at the jc penny store in Victorville stealing merchandise and giving items in exchange for drugs.

User's recommendation: Be cautious and aware of employee using drugs.

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ID
#3341508 Review #3341508 is a subjective opinion of poster.
Location
Hesperia, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Penny's offers percentage off discount if you check out that day. But when you check out there's no way to apply the percentage off. It's not the first time it's happened to me and I'm not shopping an

JCPenney - Penny's offers percentage off discount if you check out that day. But when you check out there's no way to apply the percentage off. It's not the first time it's happened to me and I'm not shopping an
JCPenney - Penny's offers percentage off discount if you check out that day. But when you check out there's no way to apply the percentage off. It's not the first time it's happened to me and I'm not shopping an
Update by user Feb 13, 2022

I spoke to customer service and they told me they were not going to do anyting for me.

Original review posted by user Feb 13, 2022
Offers that are not available as indicated. Customer service said there was nothing they could do. Except return the items. I'm a regular customer. Ridiculous. I have not received the items yet.
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2 comments
#2134302

That’s not a valid coupon issued by JC Penney. Look closer at it .

#2133994

That is not a valid coupon. Notice it says “pissedconsumer.com” on it.

JC Penney does not provide coupons with pissed consumer. Someone made a mock up of a coupon and is posting online.

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ID
#3337040 Review #3337040 is a subjective opinion of poster.
Pros
  • Great bargains
Cons
  • Seems bad accounting and delivery service
Loss
$19
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Never transferred to correct department

Need to speak about jewelry protection plan and number not being correct and wishing to update my account

User's recommendation: Ring.

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ID
#3328358 Review #3328358 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Preferred solution
Let the company propose a solution