Unclaimed
JCPenney
Reviews and Complaints
590K
CLAIMED LOSSES
2.6K
TOTAL REVIEWS
470K
PAGE VIEWS
19
ISSUES RESOLVED
JCPenney Net Promoter Score (NPS)
0
low
NPS
-100
100
- 46% Promoters
- 9% Passives
- 46% Detractors
JCPenney's estimated NPS of 0 considered to be low. 46% of users would likely recommend JCPenney to a friend or colleague.
Customer Satisfaction
JCPenney Reviews
Platinum level
Needed clarification of platinum status and what was needed to maintain it. This site was a waste of time. Just a continuous loop...could not get a person to respond...
User's recommendation: Don't bother...waste of time...
ID
Location
Daytona Beach, Florida
My package was not delivered to my home the ship company / driver dropped it off to a different house
I was told my package was delivered and it wasnt I had to look online to the company that ship my order well come to find out by a picture the company has. its the wrong house they dropped my package at I have not every had a issue with JCPenney getting my order til today Im upset
ID
Location
Milford, Massachusetts
I wanted to chat about I purchased !!
I"m was waiting to chat with customer about my order!!You send me to another app. Why I don't want to talk to anyone about my customer for a$1 what the heck??? b
ID
Location
Colorado Springs, Colorado
Have not Received My package
Customer service refund all the order Since I called customer service. Thanks and regards Erika salcido
ID
Location
Mexicali, Baja California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerClaimed package as not received
Hi, I contacted customer service from LaserShip, about the shipment of 1LSCY510226****, since was marked as delivered but the records indicate that the person who receive the package was other person. Laser ship customer service team indicates that I need to contact the seller for further assistance since they can't to it more. case Number: 0759**** please let me know what is the next step?.. Regards; Erika Salcido
User's recommendation: prefer to drop the package at Store.
ID
Pros
- Good customer service at store
Cons
- No support from purchases from jcpenney online
Loss
$60
Preferred solution
Full refund
Bill balance
I have no complaint. My issue was solved in an appropriate way and the call was handled through the automation system. Thanks for the help. Very much appreciated.
ID
Location
Pittsburgh, Pennsylvania
New Reviewer
Return
If I could give a zero or better yet a negative response I would. It should not take hours a make a return. I will never order from you again
User's recommendation: Stear clear.
ID
Bad Customer Service
I made a interest free purchase over a year ago and being charge interest. Called customer spoke to someone they hung up on me call back and talk to 2 different people place me on hold cannot help me. My purchase was interest free till 2024. Service is awful!!!
ID
Location
Wichita, Kansas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer