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i ordered sofa the day it finally arrived i looked at it and it was way to small so the same day i called them and told them to come and take it back that been since the 28 November i already ordered another sofa set from a different store and it comes the end of this...
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1.0
I didn't like
  • Give me the number directly to shipping
#1147696
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Jcpenney - Mattress and Box spring set.
I have ordered a mattress & box spring set on 11/24 and the initial mail says that the trucking company will contact me by Dec 5th to schedule a delivery. Since December 5th till today, I'm calling this Customer care everyday to know the status, the answers were,...
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1.0
#1147563
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Ordered for Christmas took my time very diligent shopping & so excited about my "Great Deals and "Offers" I have been shopping online for over 15 years as I am medically disabled to me it is a godsend, never have had any problems with not receiving a package, UNtil...
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2.2
I liked
  • Coupons
  • Price affordability
I didn't like
  • Way i was treated
  • Employee will argue with a customer
  • Unresponsive delivery group
#1147379
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Jcpenney - The discontinuation of cabin creek

Jcpenney
#1128578
1.1
Details
Why have you stopped selling cabin creek? As a plus size woman I could always count on a perfect fit with this brand. I have had to take apart an old pair to use as a pattern to sew my own. I'm not happy with JCPenney.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Jcpenney - Mexican music. Won't go back until it's gone offensive we

Jcpenney
#1118670
3.0
Details
Santa Maria ca. I am a long time customer.but we no longer shop in your store.this is America not Mexico.
Comment
Show
Customer service
Discounts and Special Offers
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Jcpenney - Jewelry delivered to store instead of home

Jcpenney
#1111740
I ordered the locket on 9/25. It arrived, according to UPS, at the Washington Square store on 10/3. It is now 10/7 and nobody can answer my question on when I can pick it up. In fact, customer service seems to be confused on my order and cant find it. I do have until 6/12 before I can get really upset. I will never do this again!
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Jcpenney - Synchrony Sucks!!!

Jcpenney
#1110799
I have been a JC Pennys card holder for more than 10 years(excellent standings). I am currently a platinium card holder, but this as far as I wish to go, as I just out that Synchony bank is the issuing bank for jc pennry. I am so done, I want nothing to do with synchrony. If indeed there really is such a beast! Done with you JC!!!
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BEWARE OF FURNITURE ORDERS. Bought a sofa and chair back in the start of August. Wanted to have it long before the holidays. Told would take 6-8 weeks. After about 8 weeks we received a call that we would be contacted to schedule delivery. Never received a call. We...
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Anonymous
Robert Sheppard

Received call from delivery company. Supposed to be delivered next Wednesday. No call from Penny's about what happened.

Anonymous
Anonymous

Contact 1:585-228-6542

I didn't like
  • Lack of customer service taking charge of problem
#1146235
Reply to reviews
Mattress and Box spring set originally Ordered end of September, 2017, with the verbal understanding that delivery would occur in around 2 weeks, and a written Order confirmation estimate stating that you will be called within a week. I had no need for immediate...
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Anonymous
Anonymous

I'm very sorry about or inconvenience but please get in touch now for verifications @1585-2286542....

#1146199
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There was a bit of a mix up with ordering a washer/dryer. Unfortunately wanting to return and get the set I wanted and will charge me 15% to return which was never explained or written down anywhere and even when I told the truth of what happened, I was knocked down...
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3.2
#1145497
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If I could rate negative stars I would. My boyfriend purchased me a Sephora gift card for my birthday from the Sephora inside JC Penney the sales associate did not tell him nor does it state anywhere other than fine print on the back of the card that it can only be...
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Anonymous
Missy

I have the same dilemma. Have a Sephora gift card bought from inside the JC Penney, only because the person who got it for me does not live anywhere near a free-standing Sepho...

Anonymous
Anonymous

Sephora inside JCP GCs do in fact state that they can only be used in JCP locations.

1.0
#1141181
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I ordered 10 panels at Black Friday price. I paid $34.99 on 11/20. Then only received 8 panels. I called told the other two was shipped separately. Then realized Black Friday price was $29.99. I call they gave me $50 back. Still I was paying tax on all of the original...
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Anonymous
William

That is one confused, rambling story.Please rethink, add pertinent details, and then rewrite your story in a legible form.Until then , Sympathy Level = 0

1.6
Product
#1140294
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Double charged credit card twice. Been trying to resolve for hours. They do this by sending you an email stating your online order had issues and was cancelled. Then you call the number on the email to find out why. Then they ask for your charge card number again, put...
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#1139299
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I ordered a mattress at JC Penney Lansing, Michigan August 2017. It has been a nightmare since mattress was ordered. Once I finally received order it was the wrong mattress and I received duplicates of an adjustable bed frame. It is now November 30, and I have yet to...
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#1139095
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