filters
State:
Show
City:
Show
Product:
Show
Jcpenney - Customer Service Email?
Does anyone have an actual EMAIL ADDRESS for customer service so that I can send them a picture of the shattered dishes I got from them? We bought the dishware set and picked up at the store in Virginia. The box has been unopened until my son got to his college dorm...
Read more
Anonymous
Sandie

I read they do not take complaints or anything like that in the form of e mail.....

I didn't like
  • Customer service solution to my problem
#1332067
Reply to reviews
So I called and talked with JC Penney and they said that the items I ordered were out of stock and they had just made a mistake sending my order without an explanation for missing items and with billing for all items. They were going to credit me. UPS stopped with...
Read more
Anonymous
FollowThatFoolWithTheBackpack

When i was little, I used to love looking through the JCPenny Christmas Catalog and "Wishing & Wondering" at all of the interesting looking things for sale.

Anonymous
Sandie

With me they just decided to give me a way smaller rug than the one I ordered. They will not be sending me the one I wanted originally. And I did ask wou of they be sending ou...

#1331522
Reply to reviews
Show

Jcpenney - Online order service sucks and Customer service sucks

Hubby is on the phone 25 minutes because we received the wrong order. Told we have to physically bring items back to a store??? This is not an option!!! The whole purpose of online shopping is so we don’t have to go to a store!!! Will NEVER, EVER buy from jcpenney.com again!!!
#1330600
Reply to reviews
The worst place to shop associate didnt give me mynpoints after spending 100.00. had to call customer service, ordeted on line then they cancelled my order saying i used my 30.00 in points already on a previous order why is cant they treat customers right also they...
Read more
1.0
#1327884
Reply to reviews
I ordered appliance online. I. also ordered a TV with it . When the appliances. came. there was. no TV. no instructions for any of the appliances. (refrigerator, stove and microwave) I was. told that the TV. would. come in two days. which it. NEVER arrived. I called...
Read more
#1327769
Reply to reviews
Show

Jcpenney - Get your own ideas

Why doesnt your company go out and come up with your own ideas to promote business. Stop using kohls lingo and stealing their ideas. Your company sucks and should just close their doors. I ordered jeans onkine and i will never do that again!! Maybe you can have another CEO leave you hanging to go with another CO! KOHLS IS #1 and will always beat the *** service and products and jcpenny!
#1327222
Reply to reviews
Show

Jcpenney - 1 cash register to pay for umbrella or clothes.

Why cant you pay at shoe, jewelry, any other register except customer service in store. These register say go to clothes register. You have no need for these regjsters to be open if they are just standing there.
1.8
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1327108
Reply to reviews
I have been a card holder with you for many years. I had an issue with your bonus Rewards I called the store they told me to call customer service which I did the first lady I spoke with Chantelle was very rude told me there was nothing they could do with my issue that...
Read more
3.6
#1325425
Reply to reviews
Received part of my order but order summary said it was all there. Five items were missing and only three in the package. The charge on the Order Summary was for all items. I called JC Penney and talked to a representative that asked me to hold while she checked into...
Read more
1.0
I didn't like
  • Order processing
#1325385
Reply to reviews
Bought items in store and on line (store had limited variety of items). Paid bills of over $200. Kept merchandise at approximately $70 value -- JCP can't figure out how to correlate what I spent vs what they owe me. Incompetent jcp.com people. Also, store manager...
Read more
#1325364
Reply to reviews