i ordered sofa the day it finally arrived i looked at it and it was way to small so the same day i called them and told them to come and take it back that been since the 28 November i already ordered another sofa set from a different store and it comes the end of this...Read more
I didn't like
- Give me the number directly to shipping
I have ordered a mattress & box spring set on 11/24 and the initial mail says that the trucking company will contact me by Dec 5th to schedule a delivery. Since December 5th till today, I'm calling this Customer care everyday to know the status, the answers were,...Read more
Ordered for Christmas took my time very diligent shopping & so excited about my "Great Deals and "Offers" I have been shopping online for over 15 years as I am medically disabled to me it is a godsend, never have had any problems with not receiving a package, UNtil...Read more
Jcpenney - The discontinuation of cabin creek
Why have you stopped selling cabin creek? As a plus size woman I could always count on a perfect fit with this brand. I have had to take apart an old pair to use as a pattern to sew my own. I'm not happy with JCPenney.
Jcpenney - Mexican music. Won't go back until it's gone offensive we
Santa Maria ca. I am a long time customer.but we no longer shop in your store.this is America not Mexico.
Jcpenney - Jewelry delivered to store instead of home
I ordered the locket on 9/25. It arrived, according to UPS, at the Washington Square store on 10/3. It is now 10/7 and nobody can answer my question on when I can pick it up. In fact, customer service seems to be confused on my order and cant find it. I do have until 6/12 before I can get really upset. I will never do this again!
Jcpenney - Synchrony Sucks!!!
I have been a JC Pennys card holder for more than 10 years(excellent standings). I am currently a platinium card holder, but this as far as I wish to go, as I just out that Synchony bank is the issuing bank for jc pennry. I am so done, I want nothing to do with synchrony. If indeed there really is such a beast! Done with you JC!!!
BEWARE OF FURNITURE ORDERS. Bought a sofa and chair back in the start of August. Wanted to have it long before the holidays. Told would take 6-8 weeks. After about 8 weeks we received a call that we would be contacted to schedule delivery. Never received a call. We...Read more
Mattress and Box spring set originally Ordered end of September, 2017, with the verbal understanding that delivery would occur in around 2 weeks, and a written Order confirmation estimate stating that you will be called within a week. I had no need for immediate...Read more
There was a bit of a mix up with ordering a washer/dryer. Unfortunately wanting to return and get the set I wanted and will charge me 15% to return which was never explained or written down anywhere and even when I told the truth of what happened, I was knocked down...Read more
If I could rate negative stars I would. My boyfriend purchased me a Sephora gift card for my birthday from the Sephora inside JC Penney the sales associate did not tell him nor does it state anywhere other than fine print on the back of the card that it can only be...Read more
I ordered 10 panels at Black Friday price. I paid $34.99 on 11/20. Then only received 8 panels. I called told the other two was shipped separately. Then realized Black Friday price was $29.99. I call they gave me $50 back. Still I was paying tax on all of the original...Read more
Double charged credit card twice. Been trying to resolve for hours. They do this by sending you an email stating your online order had issues and was cancelled. Then you call the number on the email to find out why. Then they ask for your charge card number again, put...Read more
I ordered a mattress at JC Penney Lansing, Michigan August 2017. It has been a nightmare since mattress was ordered. Once I finally received order it was the wrong mattress and I received duplicates of an adjustable bed frame. It is now November 30, and I have yet to...Read more
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