JCPenney Reviews

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New Reviewer

I will pick my order at UPS on Monday

You guys shipped my order to the wrong address. I called customer service nobody pickup. I need UPS to hold my order but UPS costumer service need your guys permission first. I need Jcpenny Customerservice call UPS to hold my order I can pickup on Monday. Thanks, Judith Royal

User's recommendation: Well my Jcpenny is one of my favorite store.

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ID
#2529004 Review #2529004 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Package not delivered

Package not delivered. Rose resolved my issue by refunding the amount for the original purchase and re-issuing the purchase and resending the package.
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ID
#2527404 Review #2527404 is a subjective opinion of poster.
Location
Rockford, Illinois

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Verified Reviewer
New Reviewer
I paid for a new mattress and box springs on April 1, 2021. Or so I thought. I learned two weeks later, when I noticed the amount had been credited back to my bank account, that JC Penney only placed a hold on the amount of money in my account on April 1. (I had to...
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ID
#2523543 Review #2523543 is a subjective opinion of poster.
Product
Serta Mattress
Cons
  • Lied to by customer service reps
  • Unwilling to attempt any solution to assist
  • Customer service representatives are not competent
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No tengo acceso a mi cuenta

No seporque narices camionetaiaadivinarhacer mistrar mintoncesjaYo cuentun dhielo accmientonces Denegado

User's recommendation: Siempre por años mi favorita tienda.

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ID
#2521598 Review #2521598 is a subjective opinion of poster.
Location
Seattle, Washington

Order

I havent received my ordered yet. Its been a month. I am not happy at all. I need my card credit ( jc penny card) credited back. Very disappointed.
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ID
#2517995 Review #2517995 is a subjective opinion of poster.
Product
Jcpenney Earrings
Pros
  • Waiting on my order
Cons
  • Customer service and time for delivery or excuses
Preferred solution
Full refund

Order

I have not received my order its been a month. I am very disappointed. I have charged my jc penny card and I should be credited back. ASAP
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ID
#2517989 Review #2517989 is a subjective opinion of poster.
Location
Pontotoc, Mississippi

Upset

I have been trying to call the Downey store and jewelry department or store. To get a hold of a life person for the past three days regarding my order and still nothing! Machines are useless calling stores I give up

User's recommendation: Be ready to be on hold forever.

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ID
#2514612 Review #2514612 is a subjective opinion of poster.
Location
Huntington Park, California
New Reviewer

Discontinued St. John’s Bay Boot Cut jeans

Sorry JCP-skinny jeans are not for everyone at every age. The boot cut relaxed jeans with the plain pocket were so comfortable and looked great on people. All I can find are SJB skinny or jeggings. So disappointing. And the ANA flare leg do not compare as they are weirdly to skinny looking in the thigh area. Poor decision for sure. Bring them back please. I asked at a JCP in Rochester and the sales lady said Everyone is asking me about the boot cut jeans!
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ID
#2508406 Review #2508406 is a subjective opinion of poster.
Preferred solution
SJB bootcut jeans back on the shelves
New Reviewer

Lost out on reward coupon when used it on clothing!

Spent 379.00 last month and got two 10$ coupons. That was very nice but then when I went back to use coupons I spent another 90.00! Problem wa I had to return 3 of items because they didn't . I lost out on nearly 10.00 of reward discount and wasn'

User's recommendation: Don’t use reward coupon on clothing!!! Especially when you can’t try it on!!! You really lose out!

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ID
#2503298 Review #2503298 is a subjective opinion of poster.
Service
Jcpenney Cashier
Pros
  • Nice selection of clothes
Loss
$10
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Did not receive my order

JCPenney - Did not receive my order
Order says it was received, but it wasn't there when I got home from work Spent a lot of money And was supposed to propose but now it has been delayed

User's recommendation: Order says it was received but it wasn’t there when I got home from work.

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ID
#2499691 Review #2499691 is a subjective opinion of poster.
Location
Cleveland, Ohio

Need to file a claim to fix my ice maker

I called yesterday and asked for help, a gentleman gave me an email to file a claim. The email was invalid . So I called again today another gentleman ask me to call customer service, this was after he pulled up my information . He had what he needed but stopped and transferred me to customer service and no one answered.

User's recommendation: Good luck, very poor customer service when filing a claim.

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ID
#2498006 Review #2498006 is a subjective opinion of poster.
Location
Corona, California
New Reviewer

Need copy of receipt for return

LikeNot pissed off I just need my receipt from 4/26/2016 from store 1352. Rochellbender@***.net 313-433-****
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ID
#2496025 Review #2496025 is a subjective opinion of poster.
Preferred solution
My receipt
New Reviewer

Pissed

I place an order for a mattress cover. I ordered full and your incompetent employee in Hatillo store ordered it twin. I discovered this morning that it was twin.I don't want it. This ridiculous. Your employees have ears problems. I will take it back.

User's recommendation: Don’t make orders in JC Penney.

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1 comment
#2004097

It’s your own fault for not confirming the size when it was ordered.

ID
#2495651 Review #2495651 is a subjective opinion of poster.
Location
Trujillo Alto, Puerto Rico
Preferred solution
Full refund
New Reviewer

Wrong item sent

Supervisor help resolve the issue and was very polite and kind. Very helpful and Im a Happy customer.. please
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ID
#2494836 Review #2494836 is a subjective opinion of poster.

Trying to find a certain curtain rod

Are you able to find me a 72 - 144 liz Claiborne brushed nickle curtain rod. I know they no longer make them but I did find one at my local jcp but it wasn't the right size. If you can locate one I pay to have it shipped. Thank you Bina Korkate 512 Sunnymeade ln. Lima, OH 45804
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ID
#2494735 Review #2494735 is a subjective opinion of poster.
Location
Dayton, Ohio