filters
state:
Show
city:
Show
product:
Show
I purchased a product from JC Penny online around 11pm on Aug 19th. About 1 hr later I had second thoughts about my purchase and wanted to cancel my order. Their website has no place to cancel an order and their phone line was closed. I called first thing the next...
Read more
1.7
#1091053
Reply to reviews
Still waiting impatiently for Cabin Creek pants to come back. What is the problem? Why aren't they coming back on the market. I finally get happy with finding long light weight pants and then they disappear. Please PLEASE bring them back. i am house bound now and order...
Read more
#1090824
Reply to reviews
Just received a letter informing me my account was cancelled due to credit activity. I was sure to thank them and advise I will no longer be shopping at the dying jcp. I was never late and hadn't used the account in over a year. This is how a store in trouble operates....
Read more
1.0
#1090478
Reply to reviews

Jcpenney - Good service

Jcpenney
#1063357
Had the nicest experience with an associate at the Eastern hills store in Buffalo-her name is Lynn and she works in draperies - went out of her way to find what I needed and ordered for me on line- thought you should know
Comment
Show

Jcpenney - Pissed Poor

Jcpenney
#1058968
3.3
Details
Took 45 minutes to complete my shopping. the associate couldnot find my account. Told me to go use the store credit line. The Credit Line only spoke Spanish. the store manager told me to use my personal cell to contact the credit deparment. The credit dept. rep. found my account using my ssn and my home telephone, which the associates could have done. i was totally embrassed by the exprience.
Comment
Show
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Product or Service Quality
Staff
Warranty
Website

Jcpenney - Sorely missing Cabin Creek jeans

Jcpenney
#1058118
I gave been trying to find Cabin Creek jeans OR some other brand that fit as well. No luck. People in corporate offices should take note. The brand was well made, comfortable, and fit. I'd be shopping @ Penny's again if they were available.
Comment
Show

Jcpenney - Rude cashier

Jcpenney
#1056231
2.4
Details
My mother returned some items in ladies dept. Cashier was rude laughing and talking in Spanish to coworker, very unprofessional, That,s why I never shop there. er in Spanish
Comment
Show
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Warranty
I brought a pzir of arizona girls jean shorts at jcp east liverpool store they were to tight so i could not remember were my reciept was so took them back. The person working said. Because i. Had no reciept i would only get 30 cents . I went. Ack in to find a larger...
Read more
2.7
Product
#1088842
Reply to reviews
I'm a JCP salon client my issues is the St Charles Mall JCP salon never seem to have the relaxer for my hair my stylist have to go through a lot just to get the sensitive scalp for my hair. Why do the salon manerger put the stylist through this? And Im sitting in the...
Read more
#1088160
Reply to reviews
i now own 14 pairs of towncraft shorts. i need to replace some of them. now i find they are no longer available. i have to decide to pay twice as much for shorts or go to another sorce. i hae shopped at pennys for over 60 years.who ever made this decision can take the...
Read more
1.0
Product
#1087158
Reply to reviews
Ordered 7 cellular shades from them in April. They were slightly wider than what they had advertised, but it worked ok and once I got them hung, they looked nice. By July, one of them was splitting open at the pleats. I went to my local JC Penney Home store (10 miles...
Read more
1.6
#1087055
Reply to reviews
On Saturday August 11, 2017, J C Penny (Treasure Coast / Florida) offered ten dollars discount on items over 25.00 in the store. (which had to be scanned from your phone after 1:00 pm) I intended to purchase sneakers for my children. When I got to the cashier she...
Read more
Anonymous
Sarah

If you read the fine print on almost EVERY coupon there are always exclusions. They don’t cover most name brands and almost always exclude athletic shoes. I worked there for s...

#1086607
Reply to reviews
I purchased a bed from JC Pennies. It was defective so I exchanged it. No questions asked, no problems at all. The second bed was also defective only this time they wanted to charge me a restocking fee of $125.00. What? This bed is under warranty!What does that mean?...
Read more
Product
#1085154
Reply to reviews
On hold for 42 minutes with their supposed "customer service" because you can't cancel an online order online! Imagine that. When they finally picked up I was told I was out of luck as it had already gone to fulfillment. I said, "YOUR customer service had me on hold...
Read more
Anonymous
Anonymous

Nothing resolved. I can't seem to get my review to one star but they sucked and they still do. Of course no one got in touch with me.

1.8
I didn't like
  • Customer service
  • Customer service and time for delivery or excuses
  • Way i was treated
#1084057
Reply to reviews