filters
state:
Show
city:
Show
category:
Show
product:
Show
I got a call from the stating that they were having a sale for valentines day, so I went to the store bought a ring and paid for it in full. I was told because this was a presale that the ring could not be sent out for sizing until the 29 of January 2017. I call the...
Read more
4.0
#1011239
Reply to reviews
I purchased a blouse from the JC Penny licated in Memphis TN on Winchester Rd. Once I got home and began to get dress for a dinner party I noticed the sensor was left on the blouse. Which was a great disappointment because I ended uo not wearing the outfit I had just...
Read more
4.1
#1010537
Reply to reviews
This is the last time I order anything from this store. It's 8:30 pm and my daughter who is in college has not received her arrangement. This is incredible! These arrangements are very expensive and it's not fair that customers are getting their gifts at the end of the...
Read more
#1008330
Reply to reviews

Short Review for November 29, 2016

Jcpenney
#963950
Customer service at jcp.com is the most awful, rude, condescending," your bothering me" service i have ever received. Makes me want to never shop there again. Completely flabergasted at the way i was treated over the phone.
Comment Be first to start a discussion
Show

Short Review for November 28, 2016

Jcpenney
#963107
1.0
Arial at JC Penney Westfields Mall aka Foxhills Mall in Culver City, California treats balaclava customers rude and with no respect. Arial is Hispanic and thinks she can cheat Black customers. Arial takes money from black customers that is not due to JC Penney and puts it in her pocket by cheating customers
Comment Be first to start a discussion
Show

Service Review

Jcpenney
#963048
1.0
Please train your Sales Associates. There should be no eating, drinking and talking to shoppers with your mouth full at the register. The lady was so rude, offer no help and sent you back to get a similar item with a tag so that she can scan.
Comment Be first to start a discussion
Show

Short Review for November 27, 2016

Jcpenney
#962483
JCP stores opened on Thanksgiving day at 3 PM with coupons at door for customers. At Eastridge Mall, San Jose, JCP staff came out of store to distribute coupon to customers waiting in line. This was not a good idea since it resulted in pushing, line breaking up etc. JCP should give customers coupon as they enter the store in line to avoid injury, chaos etc.
Comment Be first to start a discussion
Show
I went to jc penney to the sephora dept. One of the employee there ,whom i will never forget of her cold hearted sinical behavior, kept looking at me and following me. I stopped to smell a perfum and she stopped too. So i asked her if there was a problem and why she...
Read more
#1005551
Reply to reviews
I went in thinking I would like to have a root touch up down with this company. They had long hours open and clients seemed happy so I was happy with my job hours to find such a place. I have very dark brown hair and needed it lightened quite creatly which can be...
Read more
#1003162
Reply to reviews
I went to the store and they ordered 4 blinds for me -- online- fast shipping so that was great however when I received them 2 out of the 4 were damaged. One has a big brown stain across the entire middle (the blinds are white so this was very noticeable) and the other...
Read more
Anonymous
Anonymous

Did you talk to the home manager? They are able to get those new blinds for you. It is most likely ups that damaged them, but they at the store are able to re order two of tho...

Product
#1001544
Reply to reviews
Jcp at Roosevelt field mall lacks management skills. One of the managers whose name is Nicole was so rude to us during closing time. She rudely tried to get us out. I got her name from an associate when I came back to shop. This is not the first time I have experienced...
Read more
#999973
Reply to reviews
WORST CUSTOMER SERVICE EVER... I WAS SCREWED OUT OF A GIFT CARD THAT WAS GIVEN TO ME AS A GIFT FOR CHRISTMAS. I PURCHASED A PAIR OF PANTS AND THEY TOOK THE FULL AMOUNT OUT OF MY BANKING ACCOUNT AND CREDITED THE FULL AMOUNT WITHOUT USING THE 25$ GIFT CARD. SO NOW THAT I...
Read more
Anonymous
Anonymous

Sounds like the associate didn't know what they were doing. Took it off the price of your item. Did you have your gift receipt or original receipt from when you got the gift c...

Anonymous
Anonymous

Something here doesn't make sense. All you have to do is show them the receipt and/or bank statement showing that the amount was taken from your account and not a gift card a...

1.0
#999931
Reply to reviews
Purchased bath rugs. Received garbage- yarn so far apart there was more latex than yarn. I called. They said return and I would be refunded the purchase price and the shipping back. I did as requested. When I called and asked where the refund of my shipping was, I was...
Read more
Product
I didn't like
  • Refused to honor their promise
  • Given false information
  • Promised refund of return shipping
#999062
Reply to reviews
I ordered from them for the first (and LAST) time at Christmas. An item was missing from the package, even though they said it was there, and it was excruciating to get a refund. Their website is extremely hard to navigate, customer service is a nightmare. I called...
Read more
1.6
#997401
Reply to reviews