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Here is my recent experience shopping online at jcpenny. I was unsure of the size I needed for the shirt I wanted to order. I called the customer help line and explained my situation. The customer service agent said that I needed to order an XL. I again told her my...
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#1054444
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I would like to report a EXTREMELY RUDE sales associate. His sales associate number on the receipt is 0357 (I didn't get his name) He made rude comments after he made a mistake on applying the proper discounts to the sales order (sneakers and shoes). Not only did he...
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1.0
#1053665
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For 2 weeks now this one set of doors has been closed. It's close to the food court doors, so I usually walk thru those doors, than out into the mall, on down thru the mall to the food court n out that door. So I walk across the parking lot twice now n there is a piece...
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1.8
#1052914
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Jcpenney - Jc penny modesto

Jcpenney
#1044594
I can't believe this big store has one register. I am handicapped. Walked everywhere to find a register. Unreal
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Short Review on April 07, 2017

Jcpenney
#1031152
CEO.....My wife and I went to one of your stores...and it was an incredible rotten experience. Do you know what is the state of your customer service? You should putting yourself out of misery and go chapter 11
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Cabin Creek Jeans Review

Jcpenney
#1028762
Have been a Penny's customer for years and now you do not carry cabin Creek pants any longer.I am a barber and have worn these pants for over 20years. Where can I order them now???. I still work and need to buy some. Mary 717-794-2420
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Short Review on March 28, 2017

Jcpenney
#1026828
2.5
Details
1 pan in a box, was priced at $100, the register rang up $120. Gift cards were used, or we would never pay that price. We went back for a refund, and did get it. Pain!!!! Pain!!! Back to Walmart"!!
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I have a very small balance and "thought" I signed up for auto-drafts to only discover those drafts were NOT being taken out! I have several auto drafts for small amounts and they always post in different forms on my bank statements. I wanted to pay the whopping $163...
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Anonymous
Charlotte Williams

I paid my credit card at i.e. of the locations and were told that the machine was down but my payment went through. Wrong I was hit with a late fee. And even though it been re...

I didn't like
  • Will never darken a jcpenney store again
#1052528
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I used to buy all my clothing at Penneys but they gradually did away with the best line of clothing I knew and now am trying to find something as nice as the Cabin Creek pants and tops and have not been able to find a substitute any where . I bought my family'sclothes...
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#1052515
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Ordered a matress. Delivery "window" was 11a-1p on a Wed. Talked my 19 yr old daughter into signing for it. Showed up at 9 calling me at work 3 different times. Finally made them come back at the scheduled time. Box spring is longer by 5 inches!! Customer service...
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BQuintana
Anonymous

It seems as though jc penny is trying to loose business there are no repramendoms for bad customer service they can do whatever they want say whatever they want and there's no...

1.8
#1052274
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I have had several pairs of side elastic waist Towncraft casual pants. I am sitting in a twelve year old pair right now, as I write this . It has absolutely nothing wrong with it, in any respect. Please make and sell them again! It never fails to amaze me that American...
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#1052195
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JC Penny Milford, I shopped for 14 years and really got to know many employed there. Loyal customer for over 35. Karma, what you send out is what you indeed receive. Asked if something could be put on hold for later same day. Eminently clear a store closing brings out...
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#1051109
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I literally just made an online purchase at the store, got home and realized I purchased the wrong size. I called immediately & was told I can't edit the order although it says you can online. I thought we lived in the 20th century with great technology. Come on JCP! I...
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#1049807
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I am the parent of an adult autistic male. Jimmy only wears Towncraft full elastic waist khaki pants. I have tried calling, e-mailing and searching the web to find out how to order more of these pants my son loves. JC Penny has been no help and has stonewalled any...
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3.2
I liked
  • Good prices
I didn't like
  • Worst customer service
#1049500
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