JCPenney
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Colorado Springs, ColoradoThey did exactly as they promised with my online order that I didn't receive
User's recommendation: JC Penney customer service has solutions
Make payment
Need a credit card, didn't receive my card yet.
User's recommendation: I LOVE J C Penney
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Minneapolis, MinnesotaI got a credit card bc I like the store
Preferred solution: I wanted my first payment to be within due date
Very Helpful
To see if my daughter With my permission,can pick up my online order in the store
To find out about my order
Just need an update on order please I think these are enough words
- Love pennys
Preferred solution: Deliver product or service ordered
User's recommendation: Be sure to check on orders
Customer services
Customer service is horrible and website is finicky
God awful customer service from the call center. I placed an order on 11/24/2021 and made sure my billing and shipping info was correct, in fact my account settings even list my current address.
I however also had an old address from over 10 years ago on my account. That is where the order was sent to. Granted it was sent in 2 days, which was great. But there was no attempt from the customer service rep to assist me, she cold/blind transferred me to Rosalyn, a senior member rep, who disconnected the call when I replied "yes" when she asked if there was anything else that she can help me with.
This was after a 50 minute call, half of which I was on hold without the rep checking back in on me.
They would not offer to reship my order to my current address, and wanted me to track it down with ups as it was already delivered. Additionally they said the order would be retrieved by ups and then sent to the warehouse and I would be refunded in a week and a half to two weeks.
I do the exact same job as Rosalyn does, but for a different company and there is no way we would have kept a customer on hold that long, nor would we have disconnected the call, and if it did disconnect we would attempt to call the member back, and in conclusion we would reship the order to the member.
I am shocked and appalled the JC Penny would treat customers in such a manner and that their reps would be so poorly trained.
- Rebate process
- Too many departments to contact to resolve problem
- How they are not loyal to customers who are loyal to them
Preferred solution: Deliver product or service ordered
User's recommendation: Always check your order within 30 minutes, in case THEY had an error on their end. They will not remedy the error.
Delivery
Preferred solution: Deliver product or service ordered
User's recommendation: Strong
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brooklyn, New YorkThe young lady with whom I spoke was wonderfully helpful and a very charming and knowledgeable person. I was very happy with my contacts.
Preferred solution: Full refund
User's recommendation: Wonderful store wonderful products and wonderful service
Wanted to see if the item that I ordered came in a different color. The color I ordered was unavailable so it was cancelled.
User's recommendation: They do not mark items as unavailable
Lost package
User's recommendation: Customer service at JCP has always been above satisfaction.
Prices adjustments
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