JCPenney Reviews

Show reviews that mention
customer service store customer service order jcp card credit card credit people
Filter review
New Reviewer

I was not helped at all the representative cut my conversation short

JCPenney - I was not helped at all the representative cut my conversation short
I just need to know when my jcpenny card ic going to arrive so I can make my payments on it please I will not be held responsible for late payments if I cant receive my card that was supposed to be mailed out 3 weeks ago
View full review
ID
#2548880 Review #2548880 is a subjective opinion of poster.
Location
Brandon, Florida
Product
Jcpenney Credit Card
Pros
  • Alright products
Cons
  • Terrible service
Preferred solution
waiting for my credit card been 3 weeks now I will not be held liable for late payments I don’t play with my credit score I only received 1 emailed receipt of the total I wasn’t made aware of a 2nd transaction this has been a really upsetting experience

Order not correct

Order 2 different colors sheets. I even text and spoke with one of your online sales person who assumed me I would get 2 different colors. Stated I need to order separately and I did. One purple and the other aqua/ teal. But when I got my order it was 2 purple. I tried to explain it to the person on the phone but he acted like he did not understand what I was telling him. He just said I order 2 put RH please and that's it. No I did not. So I am going to return them both and will never order online with JC Penny again.

User's recommendation: Avoid online orders.

View full review
1 comment
#2012587

If you initially ordered online, what prompted you to call and text CS? Why would you need assurance of your order?

ID
#2548311 Review #2548311 is a subjective opinion of poster.
New Reviewer

My order

I made and order and it was supposedly would been here but , your carrier comes at 6am sorry but we are still sleeping here we get no notice of what time they come so now I still havent receive my order.http://post.spmailtechno.com/f/a/Lckz_mndfvuRbnhv_F-oIQ~~/AAG0DAA~/RgRid_41P0SyaHR0cHM6Ly9tLmpjcGVubmV5LmNvbS9vcmRlcnMvdHJhY2tvcmRlcnM_Q01fTU1DPVRyYW5zLV8tT3JkZXJDb25mLV8tR0JMLV8tQ2hlY2tPcmRlclN0YXR1cyZvcmRlck51bWJlcj0yMDIxLTEyMzQtMTA0My0xNTIzJmNpZD1lbWFpbHxqY3Blbm5leXx0eG5fYXR0ZW1wdGVkcGFja2FnZWRlbGl2ZXJ5fE5BUlZBUlcDc3BjQgpgkjV5lWDzYJFZUhZsaXZlbGlmZTExNzFAZ21haWwuY29tWAQAAAAe

User's recommendation: Be more responsible.

View full review
ID
#2548219 Review #2548219 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Warranty on mattress

Ive spoken to JC Penney representative. Ive gone in store & clerk called by phone on issue. Ive tried to call today. Not getting anywhere on the matter.
View full review
ID
#2546228 Review #2546228 is a subjective opinion of poster.
Pros
  • Customer service
Cons
  • Customer service representatives are not competent

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Flammable nightgown

JCPenney - Flammable nightgown
JCPenney - Flammable nightgown
The tiniest ember came off the stove from the bottom of a pan, and it landed on my nightgown, which I expected would get *** but instead the nightgown went flaming up! Burned an enormous hole and burned my belly. It's not a bad burn but what!?! I'm old. I've had lots of nightgowns in my life and this has Never Ever happened before! Furthermore, I've stood in front of fireplaces with no screen and lots of embers, I've gotten little holes from doing that- But I never went up in a flame like this before! And I've no way to write it in the product review since the order was received Don't ore than 30 days ago
View full review
ID
#2546079 Review #2546079 is a subjective opinion of poster.
Pros
  • Pretty and stylish and good pricing quick shipping
Cons
  • Did not receive item purchased
  • Cant readily reach a live agent
  • Stores are closing incurring return shipping charges
Preferred solution
Full refund
New Reviewer

Bad warranty service

I called in 4/28 they showed in may/10 they send for me kids not professional people to fix my dishwasher they made the issue worse I called them back they didnt answer my call I called the third party they ignored my call they left me with broken dishwasher I dont know what to do I call the insurance company they promise to resolve my issues

User's recommendation: Hired professional company don’t destroyed your image.

View full review
ID
#2545221 Review #2545221 is a subjective opinion of poster.
Pros
  • For 6 decades jc penny was my favorite clothing store
Cons
  • Incompetent
Preferred solution
Deliver product or service ordered
New Reviewer

An online purchase which was shipped to the store.

I Will never shop at JC PENNYs again .Customer service was very bad at every Avenue I took.Everyone passed it on and never helped me solve anything.
View full review
ID
#2543423 Review #2543423 is a subjective opinion of poster.
Location
Hayward, California
New Reviewer

I ordered online at first only purchasing one ring for $25... Then a coupon came across the screen to save 30 to 40 percent off my order if i spend over $150. So I picked out two more items

So After ordering the 3 items my total was 157 before tax $167 total so I ordered. Then an hour later the only item they applied the discount was cancelled after they took my money and made me pay full price for the other two in which was not out of stock because my aunt ordered it 2 hours later and hers was not cancelled! SMH

User's recommendation: I am extremely upset and I warn customers not to ever order from JCpenny ever!

View full review
ID
#2540907 Review #2540907 is a subjective opinion of poster.
Product
Jcpenney Coupon
Pros
  • Leaving the pig sty store
Cons
  • Misleading
  • False advertisement
  • Rip offs
Loss
$42
Preferred solution
Price reduction
New Reviewer

Wanted to replace a store bought damaged item with an online purchase at same price bought a girls bathing suit in store, noticed it was damaged.

Not only did the man on phone not help me, he told me to call back later. But give him a good review for not helping me. Also why do you have a disgusting name for your website? Its horrible and doesnt help the situation.

User's recommendation: Bad service.

View full review
1 comment
#2011202

Is there a reason you won’t take it back to the store?

ID
#2539273 Review #2539273 is a subjective opinion of poster.
Location
Peabody, Massachusetts
Preferred solution
Online replacement at same price
New Reviewer

Exchange

I had bought a girls bathing suit in store and later noticed it was damaged. I called to ask if I could order a replacement online at the same price. First problem, the man told me to call back later tonight because he couldnt help me. He then told me I could write a good review for him even though he didnt help me. Second problem, why is this website named this? Its disgusting. What kind of customer service can you offer with a horrible name like this?

User's recommendation: It was useless.

View full review
1 comment
#2010952

I’d return the damaged one to the store before you exceed time limit.

ID
#2539257 Review #2539257 is a subjective opinion of poster.
Location
Beverly, Massachusetts

See if my order been shipped

no one can find my order so i won't be paying for it. ordered on 4/29/21 can't talk to real person. my card better not be billed

User's recommendation: NEVER.

View full review
ID
#2539082 Review #2539082 is a subjective opinion of poster.
Location
Buffalo, New York

Incomplete Order

At the middle of April a placed an order to be delivered before Mothers Day. Initially I received parts of the order. Today I was amazed when customer services told me that the order will be received by 11 May

User's recommendation: Be trustworthy.

View full review
ID
#2537204 Review #2537204 is a subjective opinion of poster.
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Price adjustment

I'm labeled as the pissed consumer because the customer service representative was unable to price match an item that was much cheaper at Walmart, American tourists and even Amazon. The nerve of the rep to tell me to buy with Walmart since it's much cheaper. Someone is having a bad day today........more like pissed representative. Sorry for upsetting you.

User's recommendation: Try keeping it professional next time........I might have made the purchase.

View full review
1 comment
#2010521

What was the item?

ID
#2535348 Review #2535348 is a subjective opinion of poster.
Pros
  • Tried to help with the price adjustment
Cons
  • Rude employees
  • Unwilling to attempt any solution to assist
Preferred solution
Price reduction
New Reviewer

Late delivery of my mattress

I ordered a mattress in mid March they said it was going to be here May 17 Im sorry April 17 then it was the 19th then it was the 28th still no mattress still no answer still no answer from the vendor I am very disappointed and havent been offered any kind of discount or any answer whatsoever of when it might be coming to my house very frustrated not sure if anybody else has had this problem but buying a mattress from JCPenney maybe not such a great idea especially if you need it anytime soon

User's recommendation: Covid as an excuse for everything and I’m over at JCPenney has been extraordinarily non-communicative and dismissive and without answers for the problem don’t buy a mattress from them.

View full review
ID
#2530551 Review #2530551 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Preferred solution
Let the company propose a solution
New Reviewer

Missing package

I have a missing package that was probably sent to someone elses address. I have tried to call several numbers for JCPenney and I have not been able to speak with anyone.
View full review
ID
#2529956 Review #2529956 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered