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In April &May, bought clothes at JC Penney and jcp.com. Returned all of jcp.com items and all but 3 of items bought in store. jcp.com was able to clear account (in that I returned all items bought from them). Store response sucked. Manager called several weeks ago and...
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Anonymous
JZ

#1342467 -- no response from JCP store manager, District manager or corporate team member that I spoke with

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2.2
I liked
  • Variety of clothing choices
I didn't like
  • Incompetence of management
#1342467
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Jcpenney - Horrible experience with In-Home Services window treatments
I ordered window treatments from JCPenny In-Home Services on 2/17/18. I then paid JCPenny $15,064.58 for these window treatments. As of 8/29/18 this project is still not complete. JCPenny re-measured my windows on 6/1/18 and supposedly re-ordered the materials. Called...
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1.0
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Jcpenney Customer Care
I didn't like
  • Employees
  • Poor service
#1341957
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I HAVE BEEN TRYING TO RETURN THE WRONG MATTRESS SINCE JUNE WITH NO LUCK HAVE TALKED TO CUSTOMER SERVICE ON SEVERAL OCCASIONS WITH NO RESULTS EXCEPT THIS TRACKING NUMBER AND GETTING A RUNAROUND ON IT THIS HAS GONE ON FAR TOO LONG AND I HAVE NO BED TO SLEEP COMFORTABLE...
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Anonymous
BringBackLimeSkittles

As the Sammy Hagar tune goes "Here we go around round round round, giving you the run-around around!"

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Mattress
#1341906
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Jcpenney - Terrible service

Bought a few things from the San Diego store. Terrible customer service. Went into parking lot and called customer service and got a similar non caring attitude. No wonder they are failing.
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1.4
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
San Diego, California
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Jcpenney Customer Care
#1341230
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Jcpenney - Former Employee

Their are so many things wrong with this company: Expensive clothes of poor quality, unprofessional managers, and employees treated like dirt.
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1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1340669
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Same thing I ordered some work boots for my husband. THEY SENT me a 9.5Medium width. When placed the order it was a mens size 9.5. SO wrong on their part. I had no idea I was ordering a medium width. They did not fit him they are to narrow.I called customer service on...
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Anonymous
h.bathroomer

J.C.Penny should make womens shoes in sizes big enough for Transgender ladies to wear! And they should also make sure that all of their manufacturing processes have as little ...

h.kitchener
h.kitchener

A shoe that is wide in width will be labeled 9.5 W or even WW. A medium or regular width shoe will carry no other size but the 9.5 in your example. Actually, nowadays given th...

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#1340022
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I cancelled an order for an appliance once the delivery company called and gave me all the measurements and we discovered it wouldn’t fit. Keep in mind I have not even seen the appliance yet . He suggested I call JC Penny to let them know to cancel the order while I...
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Anonymous
Anonymous

You should measure available space and the unit you wish to purchase prior to inking the deal. You did no preparatory work and you're blaming it on someone else. Typical. And ...

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Jcpenney Customer Care
#1337761
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Jcpenney - I'm mad disappointed

I ordered two pairs of pants and they send me one pair I call then they have me in the phone for almost and hour they told me they were going to send me another pair and they asked me for my debit card again and they charge me again I cancelled thats stupid I thought they were honest so becarefull they don't send you all the stuff you buy
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1.0
Details
Exchange, Refund and Cancellation Policy
Staff
Website
#1336335
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I agree with everyone else, the hogh waist, side zip are perfect for all body types. I wear a 12 tall. Love them. Love the tops also. JC Penneys need to bring them back, my navy has faded to gray, my other 2 pair have faded also and i continue to wear, cannot find...
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Anonymous
Anonymous

QUOTE: "I agree with everyone else" .. what 'everyone' else ? I peruse this site daily and haven't seen this topic before. Besides that, nobody else I know or have heard of ha...

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2.0
Pine Bluff, Arkansas
#1334948
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After waiting 4-7 business days for my order to arrive at my local JC Penney, I asked that the order be tracked to find out where it is other than in transit to the store. Was told by not one, but three customer service reps that there is no way to track a shipment...
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Jcpenney Shipping Service
#1333250
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