Jcpenney Reviews and Complaints
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11
ISSUES RESOLVED
1.7K
TOTAL REVIEWS
$430K
CLAIMED LOSSES
$1.1K
AVG LOSS
330K
PAGE VIEWS
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Cons
- Customer service
- Rude employees
- Way this situation was handled
Pros
- Product
- Coupons
- Staff
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Jcpenney review: Reported late payment of $12.00
My father is 70+years old. Never had a reported late in his 33+ Years of credit review. No leniency is taken in consideration on simple forgetfulness which is natural progression of age. JCPenney should be ashamed to report an elderly man over a $12.00 payment.
Review
Reason of review
Problems with payment
Preferred solution
Remove from credit
Jcpenney review: Closed Account
I opened a JCP Credit Card in March and purchased several items. Within a month I payed the balance in full. They went ahead without notification and closed an already approved account in August because my score went down. When I opened the account nobody informed me of their practice before I opened one. I had lost my job and was on hard times. Thanks JC Penney for *** on someone when they are already down! I will never shop there again! You lost a customer for life.
Review
Product
Jcpenney Account
Pros
- Good employee
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
Jcpenney review: DO not order online
after 3 months....still haven't received my refund check in the mail.
Review
Reason of review
Poor customer service
Jcpenney review in Citrus Heights, California: Charged shipping in error
Ordered three pair of shoes with charges reduced by offer. The display showed $113.## including tax and shipping. I assumed that when I completed the order that shipping charges would automatically be removed. I want the shipping charges removed, or I will return all items and drop my new account and shop amazon prime. Used this option instead of waiting for C/S rep on phone.
Review
Service
Jcpenney Shipping Service
Jcpenney review in Orlando, Florida: Sneaker fit Arizona jeans?
What happened to Arizona sneaker fit jeans? Why did they stop making them? Thanks
Review
Jcpenney review: Can't get a rebate form for my waffle iron 780-3159 0018
I tried online but could not get a rebate or a form. Please help I would like to remain a Penny's customers,but after 40 minutes online still no rebate or form. Frustrated
1 comment
Review
Service
Jcpenney Rebate
Cons
- Customer service sucks
- No help forrebate
Reason of review
Poor customer service
Loss
$10
Preferred solution
Need rebate
Tags
Jcpenney review in San Antonio, Texas: Over Charged
I just got billed for an amount that goes over my documented amount by six hundred dollars!!! I spoke with Customer Service to calculate all my purchases, and even my purchases they have on file don't add up to this new amount. I make all my payments on time so the given amount should be much lower. What in the world is going on JCP? Are they trying to recoup money lost from customers that skip out on their CC bill or what? No way I'm paying six hundred dollars on invisible purchases that I have nothing to do with!!!! How do I get them to ackowledge their error?.
Review
Reason of review
Problems with payment
Jcpenney review in Citrus Heights, California: Inquiring about order with shipping fees and delayed delivery dates
I ordered over $100 in charges and expected free shipping. Once the discount was applied it was $113 with shipping fees and tax. I will cancel the order if you will not honor free shipping.
1 comment
Review
Service
Jcpenney Shipping Service
Jcpenney review: Frustrated and Grumpy
To return items that you have ordered on line through their web site, you have to pay for the shipping. Of course they say you can return to a JCPenny store for free, but that can take up to 2 HOURS. First if I had a JCPenny store convenient and close I would shop there and save myself all this frustration. Second. why do I want to wait around a store, I will no longer shop at, for 2 HOURS to get a return.
Review
Service
Jcpenney Shipping Service
Pros
- Sales staff
Cons
- Service on returns
Reason of review
Return, Exchange or Cancellation Policy
Loss
$67
Preferred solution
Full refund
Do NOT use they order to store option. I was charged for an item that has taken almost 3 weeks to arrive at the store, and I cannot cancel the order or receive a refund until the item is received at the store. No one is willing to help, or do anything about it. Why...
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Review
Cons
- Worst customer service
- Will never darken a jcpenney store again
- Rude employee
Reason of review
Poor customer service
Loss
$29
Preferred solution
Full refund
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I will never buy anything else from Penny's with a rebate offer on line....I have spent over an hour and can't get access for a rebate form.