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WORST CUSTOMER SERVICE EVER... I WAS SCREWED OUT OF A GIFT CARD THAT WAS GIVEN TO ME AS A GIFT FOR CHRISTMAS. I PURCHASED A PAIR OF PANTS AND THEY TOOK THE FULL AMOUNT OUT OF MY BANKING ACCOUNT AND CREDITED THE FULL AMOUNT WITHOUT USING THE 25$ GIFT CARD. SO NOW THAT I...
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Anonymous

Anonymous Sounds like the associate didn't know what they were doing. Took it off the price of your item. Did you have your gift receipt or original receipt from when you got the gift c...

Anonymous

Anonymous Something here doesn't make sense. All you have to do is show them the receipt and/or bank statement showing that the amount was taken from your account and not a gift card a...

1.0
#999931
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Purchased bath rugs. Received garbage- yarn so far apart there was more latex than yarn. I called. They said return and I would be refunded the purchase price and the shipping back. I did as requested. When I called and asked where the refund of my shipping was, I was...
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Product
I didn't like
  • Refused to honor their promise
  • Promised refund of return shipping
  • Bad costumer service over the phone
#999062
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I ordered from them for the first (and LAST) time at Christmas. An item was missing from the package, even though they said it was there, and it was excruciating to get a refund. Their website is extremely hard to navigate, customer service is a nightmare. I called...
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1.6
#997401
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Short Review for December 16, 2016, Pc_service

#974511
2.1
Are you kidding me?? What freaking century are these people from?????! Checkout process is the dumbest, slowest most bass ackward thing I have EVER seen. NEVER EVER willi shop here again.
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Jcpenney Customer Care Review

#973855
2.6
What company won't take a call from a buyer with a thousand dollars they are ready to spend on Christmas gifts? JC Pennys, is who! We are trying to buy a new kitchen appliances suite for our son but nobody will answer the call. An hour and 10 minutes on hold! JCP holders might be interested. Down 2+% on the day, 12-15-16.
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Jcpenney Coupon Review

#970993
I ordered from your sale 12/,10, ordered on the 10th, could not get the 25% discount on my order, says expired, hello, its 12/10! I'm very upset, don't post this in your ads if you can't get it, BUYNOW9, What a joke! I think i will shop bos covs from now on, cheaper. The sale said it ended12/10, i entered coupon, it said expired! Shame
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Short Review for November 29, 2016

#963950
Customer service at jcp.com is the most awful, rude, condescending," your bothering me" service i have ever received. Makes me want to never shop there again. Completely flabergasted at the way i was treated over the phone.
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I was in JCP in December 2016 I before that had been to express and spend $800 and then carry all bags to JCP where I spent another $500 I had 2 people with me helping me carry my bags walking out of store a *** lady grabs me starts tearing my bags away from me and...
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I didn't like
  • Un human
  • Way i was treated and man handled
  • Jcp big corp picking on little person
#996673
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Was in Greenwood,SC doing the x-mas holiday need to check out but cashier were busy. I asked this man to check me out,well he started interupting the associates that were already busy with customers. Turns out he was the store manager!! How did he become mang. and...
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1.0
#992320
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I purchased bed. Before delivery I tried to contact to change order. I'm put on hold with message about longer than normal call volume. I can't get through. The few times I talk to person they forward with more music and sorry about call volume problems. They charged...
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1.8
#991987
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Jcpenney - Credit Card issues
So I paid my JCP credit card payment in full via my banks bill pay. JCP returned the payment and then said they never received it. When I called customer service to see if the late fee could be waived they said they had no record of the payment being mailed in and...
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Me and my mom had an issue with a JCPenney's employee, Junko. We signed up for a JCPenney's card and got 35% which we used and bought some jeans, but another employee charged us the wrong amount and when we went back the next day to fix the problem we explained the...
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2.7
Product
#988361
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I opened an account with Penneys to purchase a refrigerator for my son. When we arrive at the store I was told that they would have to order it and it would take 7-14 days. We needed it that weekend. I do not understand how you plan to compete selling appliances with...
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offconsumerpissed

offconsumerpissed Sweetheart, I remember my first time shopping too. I understand it can be frustrating. But, all of those other places you listed also have to ship items from time to time.

I didn't like
  • Not happy at all
#988223
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I bought a washing machine on Thanksgiving Day and I had to wait until December 23rd for delivery. When they took my old washer they took the pedestal. They were supposed to leave it but they only left the front. I got in touch with customer service after being on hold...
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