filters
state:
Show
city:
Show
product:
Show
I never received my order. When I called to request a refund I was told it would be promptly taken care of. It has now been a month and I still do not have my refund as promised. I have called 5 times to the "corporate " office to request a refund and each time I'm...
Read more
1.0
I didn't like
  • 0 customer service
#1104675
Reply to reviews
I was at the store located in Ridgemar Mall, in Fort Worth Texas, today at 5:00pm had gathered a few items to purchase was ready to check out, the girls that were suppose to have been at the register were off in the mens department talking while I'm standing there,...
Read more
#1104156
Reply to reviews
I visited the JC Penney store on Columbia Drive in Kennewick, Wa (around 10:30am) and was so disappointed. Women's clothes on hangers looked as though they were shoved onto the racks. There was no organization. Clothes on display tables looked like a pile of laundry....
Read more
#1104003
Reply to reviews

Jcpenney - Not worth my money or time

Jcpenney
#1072024
3.1
Details
Slow check standing there 10 minutes to get someone to checkout. I loved my shirt until i wore it all day havent even washed it already has fuzz in front of blouse poor quality!
Comment
Show
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money

Jcpenney - Customer service online order

Jcpenney
#1066132
2.5
Details
I was checking on an on line order waited 34 minutes to get a person to talk to. I've called the last few days and always gave up after 20 minutes don't think I will order from them again.
Comment
Show
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Jcpenney - To long to get order!

Jcpenney
#1065096
4.0
Details
I ordered two shirts for my husband and it has now been 2 weeks and they still say another week to arrive! THAT IS RIDICULOUS! I will never order from jcp again! Can get from Amazon in 2 days!
Comment
Show
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Jcpenney - Awful

Jcpenney
#1064338
Sales person had no personality for the public....she gave off attitude, as if i was a bother. didnt seem happy to give discount that JC Penny had set. If my grandchildren were not in need of clothes i would have left items on counter
Comment
Show
After continuing to send me new cards and doubling by available balance, I receive a letter that they are cancelling my card. I have a zero balance and have never missed a payment with them. I have not used the card in 8 months. This is ridiculous. They will report the...
Read more
#1102917
Reply to reviews
I have been a customer for years...But embarrassed that the North Hills Raleigh nc store finds larger women so repulsive that they put their clothing options in the basement away from other women's clothing on the first floor...no longer choose to be embarrassed and...
Read more
I didn't like
  • Store layout
#1099623
Reply to reviews
Why doesn't the consumer get the last word on this. We want Cabin Creek Pants brought back. I would like an explanation as to why they were discontinued without notice. They were the best fitting pants I ever had and they came in tall, which are hard to find. I would...
Read more
#1098912
Reply to reviews
Penny's was doing a buy one pair of jeans for regular price and the other for a penny. I've shopped penny's for a long time and have never been disrespected like I was by Troy in the Topeka KS store. I've been in customer service for over 27 years and would never treat...
Read more
#1096453
Reply to reviews
I ordered almost $100 of hair care products was promised in 7 to 10 days 2 weeks later no products getting total run around from everyone, the store itself and also the 1-800 in fact I was purposely hung up on (yeah they monitor their calls ) so I call again and the...
Read more
1.0
I didn't like
  • Worst customer service
  • 0 customer service
#1094974
Reply to reviews
After being a customer of JC Penney since 1960, I finally had enough of the lack of accountability and professionalism, integrity and willingness to take responsibility for their own mistakes and incompetence. Specifically when trying to buy something over the Internet...
Read more
2.5
I liked
  • For 6 decades jc penny was my favorite clothing store
I didn't like
  • Problem with delivery of every internet order
#1092845
Reply to reviews
I bought a mattress on July 16 2017, I was assured the mattress would be arriving around August 2nd and I would hear from the delivery company. The 2nd came and went so I checked the website and it just said shipped. I waited until 8/6/17 to call and get update. I...
Read more
2.0
I liked
  • Staff at the store who sold me the matress was wonderful
I didn't like
  • Rudeness from customer service
  • Worst customer service
  • Never ending wait to talk to customer service
#1091499
Reply to reviews