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Purchased drapes at JC Penny on June 27, and was told I would be contacted for installation. When no one called me back and despite having to call the store, been given installer number, still no response after 4 messages left! I am pissed off at the poor customer...
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2.6
#1073572
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On June 23rd we ordered a Samsung dishwasher from JCPennys to be installed, and paid for everything with a JC penny card over the phone- including dishwasher, supply cord pack, installment fee, and the hallway of the old washer. July 3rd was the set delivery date., and...
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Anonymous
Krystle

We had ordered 6 appliences and all 6 of them were damaged. we have been living out of a cooler for the last week and a half because we sold our fridge thinking we were gettin...

#1073443
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I have NEVER experienced such bad material that doesn't hold up before in a bathing suit! I purchased a few bathing suits from JCP in Feburary for a cruise I was taking in March. I only used each suit a few times on the cruise, then when I got home I hand washed them &...
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2.2
I didn't like
  • Quality of their products
#1073378
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Jcpenney - Good service

Jcpenney
#1063357
Had the nicest experience with an associate at the Eastern hills store in Buffalo-her name is Lynn and she works in draperies - went out of her way to find what I needed and ordered for me on line- thought you should know
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Jcpenney - Pissed Poor

Jcpenney
#1058968
3.3
Details
Took 45 minutes to complete my shopping. the associate couldnot find my account. Told me to go use the store credit line. The Credit Line only spoke Spanish. the store manager told me to use my personal cell to contact the credit deparment. The credit dept. rep. found my account using my ssn and my home telephone, which the associates could have done. i was totally embrassed by the exprience.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Product or Service Quality
Staff
Warranty
Website

Jcpenney - Sorely missing Cabin Creek jeans

Jcpenney
#1058118
I gave been trying to find Cabin Creek jeans OR some other brand that fit as well. No luck. People in corporate offices should take note. The brand was well made, comfortable, and fit. I'd be shopping @ Penny's again if they were available.
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Jcpenney - Rude cashier

Jcpenney
#1056231
2.4
Details
My mother returned some items in ladies dept. Cashier was rude laughing and talking in Spanish to coworker, very unprofessional, That,s why I never shop there. er in Spanish
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Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Warranty
I have ordered a dresser and a refrigerator from JC Penney in the last 3 months. The dresser was lost in transit by the delivery company. After 2 months arguing and getting the run around, they finally admitted it was lost and I got a refund. Today, July 6, 2017, a new...
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2.5
I liked
  • Sales associate was professional and tried to help solve problem
I didn't like
  • Delivery company
#1070686
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I called about my furniture that was shipped on 6/14. I called 6/14, 6/15. 6/16 (closed on the weekends), 6/19, 6/20 and today. Every day I called, I was told there was from a 13-minute to a 42-minute wait. I put the phone on speaker for an hour for each time that I...
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1.0
I liked
  • Great deal on the furniture that i purchased
I didn't like
  • Customer service and time for delivery or excuses
#1064220
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Ordered an outdoor lounge chair from JCPenney.com. Email confirming order processed and that date of delivery between 6/20-6/22, then 2nd email said date of delivery 6/16. A Father's Day gift so parents stayed home all day-no delivery. Checked UPS tracking #. Said...
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I liked
  • Price affordability
I didn't like
  • Never shipped a stocked item
#1064212
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I have never had any problems with J. C. Penney's merchandise or customer service in my area. What I do have a BIG PROBLEM with is their credit cards. They sometimes offer an incentive of an additional discount if you pay with their JCP card. Annual percentage rate...
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Anonymous
Kris

I set up recurring payments and had problems with it at least 3 times. Thank the lord I only owe 191.00 on this card. They said they closed my account because of non payment...

Anonymous
Teri M

be very careful with JC Penney, they also have a deferred payment plan that they do not inform you of. I purchased an outdoor set 2 years ago, which I thought I had paid only...

#1057055
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All automated phone service. 800-322-1189 Waited for 20 minutes, No answer only "Your call is important to us please remain on the line," Dumb music follows each one minute repeat. Got irritated and hung up. Called again. Waited 17 minutes with same dumb repeat of...
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#1056832
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Placed order in April 2017. Still have not received all pieces. Pieces were scheduled to be delivered 4 different occasions. Damaged my flower garden upon delivery. Delivered damaged furniture with obnoxious delivery men. Called customer service approximately 20 times...
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2.7
#1055818
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JCPenney took two rings in for sizing, destroyed rings
JCPenney took two rings in for sizing, destroyed rings
JCPenney took two rings in for sizing, destroyed rings
I left my wedding ring and my spouse's engagement ring for sizing, each going up a half size. We received our rings back in horrible condition. My ring was not sized by the usual method. It was clear that gold had been removed from the inner shank of the ring. I gave...
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1.0
I didn't like
  • Poor jewelry service
  • Bogus promises
  • Feeble attempts to correct situation
#1054476
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