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in january i purchased a dish set and comforter set from jc penny with in a month it started to fall apart.The dishes have cracks all over as if i had them for years and the comforter has been repaired 3 times. customer service told me that if it had been over 90 days...
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2 comments
Anonymous
#236666

I purchased a Christopher Madden compforter set. It did not stand up to the quility that I expected.

After it was cleaned it was lumpy and not a nice apperance. 8)

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#128606 Review #128606 is a subjective opinion of poster.
Loss
$300
I took my daughter to jc pennys to get the japanese thermal straightening, or so i thought that was what she was getting, paid 600.00 for a 35.00 chi treatment .I called the main office and they offered to do it over for 450.00 ,how stuped do they think people is .her...
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#127435 Review #127435 is a subjective opinion of poster.
Loss
$600

Jcpenney review in Belvedere Tiburon, California: Mike

We bought a sofa on 2/23/08 and hoped to have it on the date of our daughter's graduation party. They've charged us for the deposit and the initial delivery was 8-10 weeks but now 4 months have past and every time We call them they promise a new date but never deliver. If they don't have the items in stock why they promise to the customers? We rather buy elsewhere in the future even it's more expensive. They don't take responsibility and they don't treat customer satisfaction. Never and never JCpenny.
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Review
#124961 Review #124961 is a subjective opinion of poster.
Loss
$1957
I have had my Credit Card since 1979 and always made my payments ontime and since I had Medical Problems and had to file bankruptcy do to a not fault accident we were in my husband had to have surgery and the woman didn't have Insurance so we ran into Medical...
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2 comments
Anonymous
#234028

Allen,

I find your response harsh. Also, if I knew where you worked, I would boycott your business for the rest of my life. So, the message I am sending out is this: don't be harsh and not practical.

It sounds like the people should have invested in accident insurance supplement program. Those programs pay for all bills until the person is recovered fully.

As far a credit card is concerned, the card issuer has the right to take the card back at ANY TIME.

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#124814 Review #124814 is a subjective opinion of poster.
Bought one furniture piece that was delivered broken. Took months to get them to pick it up again and refund money. Finally did. Took a chance and ordered coach/loveseat on 2/3/08, paid in full with credit card. As of 5/28/08 (almost four months later!) NO FURNITURE....
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3 comments
Anonymous
#43233

Reading things like this does not suprise me. As a former associate working at a JCPenney store I helped to load up a new boxed up bed for a couple twice at this store.

These folks were so patient on two different occasions the furniture was missing the nuts and bolts needed to put it together I am sure it was from China or Korea.

I was embarassed and at the time could not say a word to these folks except apologize. I agree take what money we have these days and run far from JCPenney's.

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#122312 Review #122312 is a subjective opinion of poster.
Grandpa bought our 3yr old daughter cute little 14k ladybug earings &two weeks later the paint fell off. When we tried to get a replacement, they were wanting a warranty certificate just to exchange. I raised a stink with sales lady when she said she couldn't...
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10 comments
Anonymous
#365026

I am writing in support of the products I have purchased at J.C.Penney throughout the years. I am 60+ years old and my mother is 80 years old, and we have never had this type of experience in dealing with Penney's.

I have indeed had problems with a few of the items I purchased there, but the store has always stood behind their (sales) deals. I don't believe we can expect things to be like they were when we were younger. After all, almost everything we buy now is made out of this country and good workmanship isn't always a foreign manufacturer's main concern.

I must say, however, that never has the management at J.C.Penney ever turned their backs on any of the sales that they made to me or my family and friends. I hate that it happened to you, but believe a manager could have rectified the situation.

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#122270 Review #122270 is a subjective opinion of poster.
Loss
$50
I bought several pieces of gold jewelry, online, via J.C. Penney. They sent me a receipt stating the s&h would be $22.93. I waited for weeks for the order, and finally checked the tracking page where I discovered that Penney's allowed each of the different...
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1 comment
Anonymous
#88158

I had a similar experience with extended wait time and excessive, unmentioned shipping fees on a few gifts I ordered. Definitely not the best online experience! :(

Review
#121682 Review #121682 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Loss
$400
I recently bought a pair of shoes at the J.C. Penny store in Ardmore, Oklahoma. I used a $10.00 off coupon for a pair of shoes that were $19.99. When I got the shoes home, I realized they didn't look good with the outfit for which I bought them. I went immediately...
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5 comments
Marlene
#227958

Some stores are horrible. People are so rude and inconsiderate. But people also need to realize there are some good associates that are good and caring!

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#121528 Review #121528 is a subjective opinion of poster.
Product
Jcpenney Coupon
JC penny's sofa's are *** after a year ,two of the spring strapes broke in half, We purchased a extra warranty only to find out it cover stains maybe the salesperson misrepresented the warranty, They sent us replacement spring and told us to find someone to put...
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9 comments
Anonymous
#881293

We purchased a extended warranty & we were told it covers all mechanism, parts, labor, tears, stains & sratchs on are 2-recliner leather sofa,

2-recliner love seat & are single recliner! But, after we called to file a claim because are handle on are sofa's recliner would not open or recline (it looks in perfect condition but don't work) J.C.

Penny Customer Care Supervisor told me we don't have any extended coverage on any mechanism or parts only on scratches, tears & stains & this supervisor told me to call the store we purchased the furniture at and discuss my warranty I bought with them! The sales people are "BIG FAT LIERS" & "YOU MUST READ ALL THE FINE PRINT BEFORE YOU SIGN YOUR PURCHASE"!

DON'T BUY FROM JC PENNY IT'S JUNK & THEY LIE & BECAUSE THEY DON'T: "SAY WHAT THEY MEAN" & "MEAN WHAT THEY SAY"! GO SHOP SOMEWHERE THAT STANDS BEHIND THEIR WARRANTY THAT THEY SAY THERE SELLING YOU & THAT STANDS BEHIND THEIR PRODUCT TOO!

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#118461 Review #118461 is a subjective opinion of poster.
Loss
$1499
im sooo pissed! i found out pennys' buys from a company in china, wait maybe japan. whatever and they use DOD AND RACCOON FUR in there products and label it faux! boycott pennys! also ive found out that mmars(yes two m's) a candy company fund cruel unneeded...
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5 comments
Anonymous
#445339

What have you been smoking Bloody0ninja0girl?

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#117501 Review #117501 is a subjective opinion of poster.