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Grandpa bought our 3yr old daughter cute little 14k ladybug earings &two weeks later the paint fell off. When we tried to get a replacement, they were wanting a warranty certificate just to exchange. I raised a stink with sales lady when she said she couldn't...
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10 comments
Anonymous
#365026

I am writing in support of the products I have purchased at J.C.Penney throughout the years. I am 60+ years old and my mother is 80 years old, and we have never had this type of experience in dealing with Penney's.

I have indeed had problems with a few of the items I purchased there, but the store has always stood behind their (sales) deals. I don't believe we can expect things to be like they were when we were younger. After all, almost everything we buy now is made out of this country and good workmanship isn't always a foreign manufacturer's main concern.

I must say, however, that never has the management at J.C.Penney ever turned their backs on any of the sales that they made to me or my family and friends. I hate that it happened to you, but believe a manager could have rectified the situation.

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#122270 Review #122270 is a subjective opinion of poster.
Loss
$50
I bought several pieces of gold jewelry, online, via J.C. Penney. They sent me a receipt stating the s&h would be $22.93. I waited for weeks for the order, and finally checked the tracking page where I discovered that Penney's allowed each of the different...
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1 comment
Anonymous
#88158

I had a similar experience with extended wait time and excessive, unmentioned shipping fees on a few gifts I ordered. Definitely not the best online experience! :(

Review
#121682 Review #121682 is a subjective opinion of poster.
Loss
$400
I recently bought a pair of shoes at the J.C. Penny store in Ardmore, Oklahoma. I used a $10.00 off coupon for a pair of shoes that were $19.99. When I got the shoes home, I realized they didn't look good with the outfit for which I bought them. I went immediately...
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5 comments
babygirl88
#227958

Some stores are horrible. People are so rude and inconsiderate. But people also need to realize there are some good associates that are good and caring!

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#121528 Review #121528 is a subjective opinion of poster.
JC penny's sofa's are *** after a year ,two of the spring strapes broke in half, We purchased a extra warranty only to find out it cover stains maybe the salesperson misrepresented the warranty, They sent us replacement spring and told us to find someone to put...
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9 comments
Anonymous
#881293

We purchased a extended warranty & we were told it covers all mechanism, parts, labor, tears, stains & sratchs on are 2-recliner leather sofa,

2-recliner love seat & are single recliner! But, after we called to file a claim because are handle on are sofa's recliner would not open or recline (it looks in perfect condition but don't work) J.C.

Penny Customer Care Supervisor told me we don't have any extended coverage on any mechanism or parts only on scratches, tears & stains & this supervisor told me to call the store we purchased the furniture at and discuss my warranty I bought with them! The sales people are "BIG FAT LIERS" & "YOU MUST READ ALL THE FINE PRINT BEFORE YOU SIGN YOUR PURCHASE"!

DON'T BUY FROM JC PENNY IT'S JUNK & THEY LIE & BECAUSE THEY DON'T: "SAY WHAT THEY MEAN" & "MEAN WHAT THEY SAY"! GO SHOP SOMEWHERE THAT STANDS BEHIND THEIR WARRANTY THAT THEY SAY THERE SELLING YOU & THAT STANDS BEHIND THEIR PRODUCT TOO!

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Review
#118461 Review #118461 is a subjective opinion of poster.
Loss
$1499
im sooo pissed! i found out pennys' buys from a company in china, wait maybe japan. whatever and they use DOD AND RACCOON FUR in there products and label it faux! boycott pennys! also ive found out that mmars(yes two m's) a candy company fund cruel unneeded...
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5 comments
Anonymous
#445339

What have you been smoking Bloody0ninja0girl?

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#117501 Review #117501 is a subjective opinion of poster.
I was turned down for a Credit increase by JC Penney (GE) because of something a credit report says. I was turned down automatically in 2 seconds. They didn't take time to check anything! I have a great FICO store and literally no debt except house. I checked with...
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7 comments
KjerstinS
#598742

I will like too connected whit my e-mail account service. :grin :grin

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Review
#115230 Review #115230 is a subjective opinion of poster.
JCPenney has not fullfilled a catalogue order and will not refund my money. I am left without the merchandise (furniture) and no refund (I paid in full with cash). Also when and if they do refund my money I will not receive the shipping and handling back ($274). I...
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5 comments
Anonymous
#549226

First off the department did not steal your money, if anyone did it was the company. Second, try contacting someone besides the truck company to find out what happened before complaining about it.

Yes they should have let you know if it was cancelled, I've gone through this myself waiting over a month to finally get the merchandise but I did get it. If they cancelled your order it wouldn't have been sent out which means they wouldn't have charged your card (Making an assumption you used a card since just shipping was $274).

Yes you received a receipt but that's just to show you ordered it. I would suggest you buy items in stores from now on seems like this was a little too much for you to handle.

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Review
#115073 Review #115073 is a subjective opinion of poster.

Jcpenney - JC Penney Co. advertising

The Friday Preview ad for June 1, 2007 displays a very discouraging picture of a model in a swim suit. If you look on the back page of the flyer (mine came in the Friday, June 1st Milwaukee Journal, you will notice a very very thin model on the left ( in a black bikini bottom and black and white striped top) who appears to have an eating disorder. Is this the message we want to send to young people? I find this disturbing and inexcusable. Penney's must display responsible advertising, if there is such a thing.
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Review
#78926 Review #78926 is a subjective opinion of poster.