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Jcpenney in Issaquah, Washington - Misled by sales rep, spent $300 on wrong product

Simply stated: My wife and I ordered blackout blinds for for our newborn's room, very clearly stating we needed blackout blinds. We purchased what the sales rep advised based upon our requests for $300. The order arrived, and the shades/blinds are the furthest thing from blackout than one could imagine. They allow in vast amounts of light. JC Penney insists it is my issue now, as they do not refund or fix special orders like this. I have sent them photos which clearly indicate the blinds do not block light, refusing to work with me. How is that we are being held responsible after making our request very clear, then going with the recommendation of the sales rep? If the reps don't know their products, or if their vendors misrepresent their product, we the customers should not be held accountable.
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2 comments
Anonymous
#171024

I agree the situation sucks. Big time. However you are not informing the public several things about you're comment.

Made to measure blinds are a signed contract between you and JCPenney, stating that you have 72 hours to look over the order, and review the information. Within this time frame you can review the merchandise, the measurements, and anything else your heart desires.

Why did you not do this within 72 hours? With this being a custom order this seems more than fair.

Bottom line: It was a signed contract. You had 72 hours to review the product. It's all yours, and its a *** situation :(

Anonymous
#128996

Keep complaining they will give in.

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Review
#159300 Review #159300 is a subjective opinion of poster.
Loss
$300
I'll just post the conversation to you... and you can get the drift. 57 year old daughter (me) and blind 88 year old father (my dad) who is 6'6" tall walk into JC Penney's. My father, who has a blind cane, and I approach a clerk in the Men's Wear...
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3 comments
Anonymous
#335683

or...you just asked the first person you saw and they actually didnt even work in that dept.

what do you expect, its a min wage job. we arent your personal shoppers.

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#158985 Review #158985 is a subjective opinion of poster.
i worked for pennys til today...i was fired because of poor prefomance so they say but its not true...i say that because for one on the busiest days they stuck me by myself in the mens department to do floor maintence keeping stuff straight and fitting rooms empty but...
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7 comments
Anonymous
#377794

From the get-go I was harassed by the trainer and supervisors when I did everything right to earn their *** customer service awards and DID! I have a disability and I have done everything right, if not better than a few people I know.

It just goes to show that JCP doesn't care about it's employees a single bit.

The reason I was fired was that I supposedly yelled at a customer. I DID NOT! I even gave her a huge discount she didn't deserve.

What a bunch of BS. I am considering a lawsuit as well.

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#157933 Review #157933 is a subjective opinion of poster.

Jcpenney in Boerne, Texas - Stupied customers

usually its the customer not the service that is bad they will not buy products recommended instead they use that cheap *** spend 70 bucks for your hair and use 3 dollar *** on it makes no sense they will get cheap henna for their hair and color it themselves then get agood perm on that already fired and dried straw.i feel sorry for sherry having to deal with someone whom its obvious probably does not care about her hair. i have given numerous perms and heard every story a tight wad customer can come uo with and believe me 99 percent of the time it is the customer
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#157564 Review #157564 is a subjective opinion of poster.

Jcpenney in Philadelphia, Pennsylvania - JC Penney website's "Free" shipping not free

JC Penney's website says that the company offers "free shipping on orders of $49 or more" , but it is a scam. The company charges you for shipping if you order a clearance item, even if your non-clearance items cost more than $49. Their website also doesn't show the shipping charge until the next day. When you call to get the fee removed, the "customer service" people tell you that they can't remove the shipping charge, and they tell you to call corporate headquarters. The offer says "Free shipping on your order", but then JC Penney charges you per item, not per order.
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2 comments
Anonymous
#114278

ripped by jcp.com

took my money on a hundred dollar blanket order, almost 2 weeks and received nothing via USPS...went with USPS because of a free shipping code...

filing a complaint with consumer fraud/atty. generals office in my state.

first and last purchase from jcp in 15 years, they can go ahead and go bankrupt like monkey wards...couldn't care less about loss of U.S. jobs...they stole from me...

Anonymous
#74661

If you have a printed order confirmation showing NO SHIPPING, a simple call to your credit card will get that fee added late removed easily.

That said, I have come to hate JCPenney.com recently using USPS for shipping. You can't track packages and one order of mine never showed, so they had to reship it.

A second, that UPS would have had here days ago is still missing. Ugh!

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Review
#156276 Review #156276 is a subjective opinion of poster.
Loss
$5

Jcpenney - Company Practices Review from Washington, District Of Columbia

I would caution everyone about complaints about JC. As an author, I use them for actors for trailer. I find exactly what I am looking for at JC in MD. People will find you, but take the time to put your name out there on the web. There are a lot of sites that look for talent. Check it out prior to bashing anyone. Just know that when someone is looking for talent, they don't want someone that complains all the time. Remember this if anything. You are not the only person trying to suceed at what you do.
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#155893 Review #155893 is a subjective opinion of poster.

Jcpenney in Lincoln, Nebraska - Dollar off coupons.

I am a frequent shopper of JC Penney. I use my credit card on a regular basis. I never get birthday coupons or mothers day/fathers Day coupons etc. Why?????? I have thought of quitting JC Penney and getting rid of my card because I am tired of seeing other people with these lovely coupons when you get my money but I never get the coupons. Why are your customers being treated different. (Is there no diversity when it comes to your customers? I would like to know who makes these decisions as to who gets birthday/holiday cupons and who doesn't.
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1 comment
Anonymous
#91221

i work for penneys and the thing we come across is that usually the mail person is keeping them for their selves. Contact penneys and find out if you should be getting them.

Review
#155718 Review #155718 is a subjective opinion of poster.
I Was In The Store Today In New Braunfels Texas to see what sales I could find since our state was doing a Tax Free weekend. I walked the store as Ive done before and stopped and glanced at the shoes only to be annoyed that the 3 employees working the department were...
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28 comments
Anonymous
#631686

if the 'boss' was so concerned about her then why did he have her tell you to leave? sounds like the manager was jealous of her giving you the attention he wished he would get.

personally I hate jcp I used to shop there when my children were young I haven't shopped there in decades.

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#155627 Review #155627 is a subjective opinion of poster.
If this is the bank that handles JCPenney's credit card services, I am very aggravated over the increase in the interest rate of this card. It was already ridiculously high and now it is being jacked up even higher which I feel is exemplifying greed and a lack of...
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32 comments
Anonymous
#1258230

JC Penny's has become the worst department store account to have. It has the highest interest rate of all I use.

Their days are numbered and will soon go the way of others. Good riddins.

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#155357 Review #155357 is a subjective opinion of poster.

Jcpenney in San Francisco, California - Beauty salon

I went to Jc pennys salon and paid 70.00 dollers to get the most horrible perm I have ever had two wks later I complained and the manager Sherry called me and checked my perm she said it was a good perm. I wanted my money back I had to argue with her and she wouldn't give me my money back I have spent at least 50.bucks trying to get some life back in my hair she just kept justifing that the perm was great. she was justifing so I got tired of arguing with her terrible salon never again I learned my lesson..... customer maryann ortiz
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1 comment
Anonymous
#343606

Maybe u just have *** dry brittle hair??Dont blame the stylist for wanting a perm..those went out in the 80's..lay off the aqua net..n start sraightenin ur hair..its healthier n more up to date:)

Review
#151822 Review #151822 is a subjective opinion of poster.
Loss
$70