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Jcpenney in Atlanta, Georgia - JC Penney Has bad manners People

The staff who works in Jc Penney stare at you if you are touching or trying on things. They are very rude. This has happend to me in FL, and in NY. I guess all JC penney chains are rude & disrespectful, they ripp you off. Like in brochure they lower the price but when U go there with coupon they either don't except it or they will start making excuses and All the time their Cashiers call the store manager even if I am asking for change or something. The company should be closed or atleast be fined, because they have very very poor customer service. They dont listen to U. No wonder why they dont have any branches outside U.S. Very Disgusting store I must say!
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4 comments
Anonymous
#183397

Seeing as we were robbed, my store is NOT to open the drawer for anything other than a sale. We don't even give change to any kids either for the rides. Sad, but a fact of life.

It also depends on your behavior in the store! I've had instances of people being hostile, and we watch them and ask if they need help. Watch everything they do if we have reason to believe your any type of threat to us or our customers. Again, for us, it goes back to the fact we got robbed!

We say hi, greet everyone, and if it's within our company policy, we do what's right by you. If I myself can't help, I get my manager for authorization.

Cupons, for the record, cannot be used on anything electronic or cookware. Period. It's listed in exclusions. And there are only very few times where we DONT have that cupon available! Normally it's for card holders only, early shopping for a sale, or mailed out to customers at random.

This is not the associates fault!

Anonymous
#171015

They were ranked #1 in customer service for the past 2 years straight. Im sure they had a perfectly logical reason to stare at you.

Why not ask them?

They ALWAYS take care of my reasonable demands - without a manager! Im sorry to hear about your two instances.

Anonymous
#145072

They might be looking at you to see if you need help. I would probably stare at you to, if you were trying things on where I was able to see you.

That's why stores offer fitting rooms. If you were really shopping, why would you notice anyone staring at you. Getting change? Who goes into a store and asks for change?

It's not a bank. ALL companies that give out multiple coupons have exclusions specifically written on the back, which is not a cashier's fault.

How did you get ripped off? Did the manager only give you 3 quarters in exchange for your dollar!!!lol

Anonymous
#139897

Not all JCP chains are like that!! Promise!

Come to Alabama. We treat our customers with respect!!

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Review
#180509 Review #180509 is a subjective opinion of poster.

Jcpenney in Saint Louis, Missouri - JCP jewelry ***!

my husband bought my engagement ring 8 months ago... weve been married two weeks. my wedding band is completely tarnished! from 2 weeks !!! thank god i bought the "Protection PLAN" but, i go to get my eng ring cleaned and she brings it back with the diamond in pieces and says i will have to pay to replace the diamond because it fell out!! This is so wrong! I dont have the p. plan on this ring either. Not to mention he pd 1500.00 for this ring and a few weeks later it was "on sale" for 750.00.
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1 comment
Anonymous
#134655

JCP Jewelry Customer: We want to apologize for the challenges you have encountered with attempting to resolve your jewelry concern. Please email us your contact information under jcp.com customer service and we will reach out to you and help you resolve. Thank you.

Review
#178674 Review #178674 is a subjective opinion of poster.
Loss
$1500
Money's been tight the last two years so I wasn't able to buy new clothes every year like I used to. I had to skip two years. Yesterday, I went into the shirt department at JC Penney to buy some new shirts. I was stunned by the shoddy quality of the shirts...
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5 comments
Anonymous
#320729

I have also noticed the difference. The Stafford Oxfords made in El Salvador feel "heavier" and have lasted much longer.

I wear them every day. I would love to find some more of these.

I have also noticed on the Essentials that if you crease the sleeve it becomes permanent and the next time you crease them it leaves railroad tracks if you don't line it up perfectly. The sign of a low quality fabric.

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#178421 Review #178421 is a subjective opinion of poster.

Jcpenney in Philadelphia, Pennsylvania - JC PENNEY BLUNDER

Ordered furniture online from JCP with the understanding based on a website advertisement that I also got the deferred payment option for purchases over $299....I spent $800. Two weeks later when the credit card bill arrived it did not show the deferred billing.... after several phone calls and extreme wait times with GM Credit and JCPenney Customer Service I got the runaround that the deferred billing was for jewelry....furniture had to be for $1,000....I NEVER SAW ANYTHING ABOUT JEWELRY AND NOTHING ABOUT ANY KIND OF PROMOTION RELATED TO FURNITURE! This was after GMCredit reported that there were no promotions going on at that time, per JCP. I was baited and reneged on! I will never purchase another thing at JCP---ever!!!! I have never had this type of issue with any other retailer having used deferred billing on several purchases from several different stores. JCP will not have my business again.
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Review
#178360 Review #178360 is a subjective opinion of poster.
WOW!!! Treated so bad!!! Before leaving the mall, through JC PENNYS we bought a drink. My son dropped the drink by the bathrooms. While I was trying to clean it up, a worker said to me so ugly, DID U CALL ANYONE TO CLEAN THIS UP, as I was on my hands and knees, with 4...
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7 comments
Anonymous
#145078

Your son spilled a drink in the store...I would appreciate the fact that you attempted to clean spill, but put yourself in their shoes. If someone would have slipped, the store would have been liable for your family's mistake.

Would you have paid for that person's medical bills? It's hard to believe that someone "kicked" you while you were on your hands and knees, but way to make it sound dramatic.

What did you want that manager to do when you told them that the associate was rude? Fire them on the spot?

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#177717 Review #177717 is a subjective opinion of poster.
Dear JC Penny Customer Service. My name is *****, I would just like to drop a few words for the superior customer service I received yesterday (3/27/2010) at my local JC Penny Store (Greenwood Mall in Indiana). I was so impressed with the service that I got, it was...
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1 comment
Anonymous
#171022

Replacing gift cards are never easy. Everyone these days says treat it like cash.

However Penney's does a fantastic job at replacing gift cards!

He handled it well - but there is an even faster way they have came up with to replace these gift cards! :)

Review
#176586 Review #176586 is a subjective opinion of poster.
My car was broken into and my JC Penney credit card was stolen in the process. I usually do not leave any credit cards in my car but this card was so old i hadn't used it since i first opened the acct i forgot that it was in my car. I only realized this when my...
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5 comments
Anonymous
#573337

i have never seen my jcp credit card, it was took out my mailbox by someone and use on sept. 27th &29th ran it up to limit.

i just put salon charge on telephone when filled out for credit card og 60.39. THIS AMOUNT IS ALL I OWE, I WILL PROCUTE WHO DONE THIS.

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Review
#168357 Review #168357 is a subjective opinion of poster.

Bought a recliner from JCPenney and it is faulty and they will not take it back

I purchased a recliner for my mother-in-law for Christmas. When we gave it to her she seemed to like it but the more she sat in it the more uncomfortable it became. You can feel the boards in the arms and footrest. As a matter of fact she has a sore on her arm from the chair. I called and want to return the chair and they informed me they have a no return policy. I would not have purchased the chair had I know this because it was a gift. They advised me it is on the reciept, which they hand you in a nice pamphlet so you can not see it. They should have advised me of the no return policy and also pointed it out on the reciept and sign it. I have called the store and the furniture store and was told a manager would call me back from both placed and that have been over 30 hours ago.
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1 comment
Anonymous
#246683

I bought two rocker recliners and chose them because they were very comfortable. a necessity for me due to illness.

The chairs they sent were not at all the same chairs i had chosen at the store>After much arguing and complaining I was allowed to pick two new chairs but when they arrived they were even harder in the seats than the two I sent back. I am stuck with chairs I cannot use because Penny engages in the old bait and switch scam.I will never spend another dime with those crooks.

I had been a loyal customer for over 50 years. Kiss my *** Pennys.

Review
#168284 Review #168284 is a subjective opinion of poster.

Jcpenney in Miami, Florida - J c penny's is a rip off

My husband bought me a braclet for Christmas, I had it for 3 wks., i could not wear it because the clasp would not stay closed so I tried to return along with my receipt, I had till 2/10/10 to do so., the lady would not take it back said it looked worn da ya think? How else would i have known the clasp was not working properly anyway their lost I closed my account with them and will never set foot in their store again.,I was a good customer even in these hard times I always paid on time oh and I cut up my jcp card right in front of the lady., she didn't even care they have *** poor attitudes beware if you buy from them and want to return it.
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Review
#167804 Review #167804 is a subjective opinion of poster.
Loss
$415

Jcpenney in Columbus, Ohio - JC Penney letter about raising my rate.

40 years as a customer. Furnishes a couple of houses over the years with merchandise from Penney's and was never, never late with a payment. My card is now in the safe and will not be used except twice a year to purchase a two dollar item. I will not continue to shop until rates ARE BELOW 15%. And at 15% these banking are still making enormous profits. I am also going to BLOG this info onto other sites about interest rate hikes....You should check out all the pissed off customers on the CITI bank BLOGS. Nuff said.
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6 comments
Anonymous
#287252

I feel like this 26.99% is an illegal usury rate. I'm going to file with consumer protection. We are getting raped by JCP.

Anonymous
#232477

I always thought of Penney's as a "family friendly" store - I've been buying from them for years. I just noticed my credit card statement - 26.99 % interest! If they go a little higher, they'll be in competition w/ the loan sharks downtown. Anyway, I loathe greed and will no longer shop at Penneys. I also phoned them and shared my disappointment. It's amazing - I get around 2% interest on a big CD at the bank, and I'm supposed to pay 26.99% interest on a credit card.

I paid off LL Bean last year, and tossed their Barclay's card - when they jacked my interest rate above 25%.

I'll take this as a good lesson - buy only what I need, and pay cash for it.

Anonymous
#198175

My letter said rate hike from 21% to 26.99% effective 10-23-2010! I will be paying off and cancelling my account ASAP!

Credit Card Act of 2010 says they must notify us in writing 45 days in advance of an interest increase.

Contact the FTC! I will!!

Anonymous
#191620

SO we had a 15$bill that was paid late and they charged us $11.00 interested and they are saying we didnt pay thewhole $15 so charged another $11. So $22 NEW BILL....

OMG>>> that is unreal! Cutting this card up NOW

Anonymous
#84258

I've shopped JC Penney all my life and have a very small balance on my JC Penney credit card. Typically I pay cash but since they are raising the interest rate to 23.99%, I'll pay off my $200 credit debt and never shop there again (even with cash). This only shows their corporate greed and as a result they lost any of my business in a day and age in which there are plenty of other shopping options.

Anonymous
#83009

I got a letter stating my credit card rate was increasing to 23%+ (can't remember the exact amount) but it's almost a quarter of what I'm paying back! What a rip off..

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#160540 Review #160540 is a subjective opinion of poster.