JCPenney
Reviews and Complaints

I hate this for you like many Americans you only did what you had to do. I truly hope you can get your card back but if not let this be a lesson to you and everyone else. I am never giving this company a penney of my business for the rest of my life and you need to do the same.

They are horrendous and very good at washing their hands. If you don't have the furniture yet, get your money back and shop elsewhere!

I was sold a sofa and told it was leather. It turns out it's BICAST leather which means they split the cowhide and put a polymer on top that looks and feels like leather. IT IS NOT!!! It is so badly torn!!

And, the Guardsmen isurance we bought is a pain in the neck to work with. Take your money and run far from this store!

Im in the same situation, ordered sofa 2 months ago and still have not recieved it. Im pissed.

I haven't had a bad experience with JC Penny but I have had bad experiences with young kids and young managers at other stores. It seems to be a trend that no one cares about customer service and all the care about is themselves. Such is life in the 2100 century.

I just resigned today from JCP. More than half of the managers that worked at my store, arent worth ***. They are too busy roaming around the store, like there at a beauty pageant, checking out the male customers...and this is when they arent flirting with the store assistant manager, and they are suppose to "role models" are you kidding me.

I certainly agree that was a very rude way to handle a transaction (and frequently the managers are worse than the clerks).

However, I worked at JCPenney for a few months, and the policy is that a coupon can not be returned. Ever. In any case. However, that is why when someone uses a coupon, the clerk should warn you about that.

Just saying. Not defending JCPenney, but just an fyi.

What a shame this should be a lesson to folks that value customer service. When corporations like JCPenney hire managers such as this they deserve to lose business. There are many other great retailers ready and willing to give super customer service!

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Sounds like the person who wrote this should star on conspiracy theory. When reading these comments it would be nice if there were actual facts about the complaint

no they don't

I believe I have been a victim of a recent ploy by GEmoneybank to stop sending statements to seom individuals. I have been a stellar customer, always paying my bills in full and never being late.

They tell me my statments were mailed...I recieve everything else, just not theirs. I have never received an electronic statements either. And, they do not allow you to set up "pay automatic minimum payment" as a safeguard.

In my efforts to have GEmoneybank correct their hasty "late" reporting to my credit record it has come to my attention that they manage for Sam's, Walmart, JC Penney as well.

I know this because everytime I write to them about my Ebay mastercard they send me a letter stating "thank you for your inquiry on your WALMART account...I don't have any of these others!!!

Pure incompetence at GE moneybank and they have control of our FICA future! I'm concerned because I need to co-sign my kids student loans and as of today this stellar consumer doesn't qualify.

They did detroy my FICA score. They decided to stop sending me my paper statements and claimed they were coming electronically.I have always paid my credit card bills in full.

I did not know my husband had bought something on Ebay and we didn't know we wouldn't receive ANY statement. Ebay mastercard called bright and early one Saturday moring to collect my $62.10 past-due payment. I was aghast, having never been late or missed any payment in my 30 yr credit history. I paid it and they refunded the late fee.

Same thing happened 2 months later. With a zero balance and a $10K credit line, they then reported me having been late 2 months in a row. My FICA plummeted 150 points from 791 to 640! I do not qualify for a mortgage refi now.

It has been a 3 month nightmare! I've written to everyone, filed a FTC complaint etc.

JCP just e-mailed my lastest bill and charged me a late fee for last month. I received bill 2/1/2010 and paid same day.

My bill for 3/1/2010 has a late fee for Feb. which was paid 2/1/2010. They have admitted the error and are willing to reverse the late fee but still say I owe double the min payment for this month. DUH the rep suggeested from now on I wait to for a couple of days.

Something is wrong with their accounting/IT dept. Supervisor will not correct error or let me tslk to cutomer service. Until I bring the account current.

Opps the account is current they admitted that. BULL I hate talking to Indians they have to go by their script and can not think for themselves.

i just recived a letter from jcp credit and i was told that they reduced my credit line dowm from 700.00 to 100.00 or the balance on my account. i called and asked why.

i was told it was something on my credit report . i checked it and then call them back and told them my report was fine , i was then told it was due to the amounts i owe on other cards. i told them just to cancel the account . later i got a email from them telling me i was a value to them and that they were sorry to see i canceld my jcp card.

i call them back and told them to remove my from all of the list and i will never shop in a jcp store.

i then told them i was not worthy to have the jcp card so i was not worthy to shop their also. but told them not to worry sears issued me a card and would love to have me shop in thier store.

That is the best thing you can do, otherwise it is just a matter of time before they really mess up your credit score

GEMB violates

Fair Credit Billing Act

Electronic Funds Transfer Act

Fair Credit Reporting Act.

When they are responsible for errors to your accounts, they will just lie to you and do nothing to fix it.

They also lost 650,000 customer records in Oct 07, did not publicly report it until Jan 08, and did not make an honest effort to notify account holders of the potential for identity theft.

The data was on a magnetic tape at a storage facility. they claim to have found it and also claim it was not accessed. They also think their customers are ***.

There are too many people who could have accessed that data tape without leaving a trace.

So you are better off without them in your life.

There are many other high end retailers that would be happy to accept a credit increase for a loyal customer. I dont blame you at all for being upset over this issue.