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JCPenney truck delivery service is a joke

So, JCP charged me $116.99 to deliver a dresser from Taiwan, which was about a third of the purchase price. For that price, they delivered a giant box-- and left us to open it. A lot of effort and four giant bags of styrofoam/cardboard later, we finally got it out-- and it was in pieces. It literally can't even stand up straight. There were splinters all over the inside of the box, and exposed nails/screws that could really have hurt someone if we hadn't seen them in time. The customer service people were beyond rude, except for one nice woman who called to authorize the recharge. The rest were downright surly, and let us know flat out that it was up to US to request the delivery people help us uncrate the dresser. They're not required to. They didn't even make an apology, saying the dresser must have arrived that way when they received it. They refused to inspect it, refused to inspect the replacement-- basically we're going to be treated to another massive mess and who even knows if the dresser will be intact. Or when it will get here. They have yet to schedule redelivery. They didn't even discount the exorbitant delivery fee given how well it's performed for us so far. Don't waste your time on this "service". I am so upset, I am never ordering or purchasing anything from JCPenney ever again. They're more or less dead to me by now. The joke's on them, the dresser was just a means of finding out how good the service was, we were planning on redoing the entire apartment. Still will, but not with JCPenney. Thousands of dollars are going to somebody else because they decided to treat us like *** over a $300 dresser.
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#267365 Review #267365 is a subjective opinion of poster.
We made one internet purchase from JCP and were unknowingly signed up for some program called SB Savings solutions after the purchase. JCP said that we signed up for a ten dollar off coupon and were automatically signed up for a ten dollar reoccurring monthly fee as a...
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3 comments
Anonymous
#568894

It is very easy to get rid of this problem. Just report your credit card lost/stolen and JC Penney will reissue a new card with a new number. It should work.

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#266977 Review #266977 is a subjective opinion of poster.
Loss
$150

Jcpenney in Lawton, Oklahoma - Will not cease with telemarketing auto messages

Have cell phone that previous owner of number had signed up for JC Penney specials and creit and other ***. I called and nicely asked them to remove my number as it was out of control with 2 or 3 messages per day! The semi-rude woman said, "Here's the problem" you didn't submit this cell phone number so you can't have it removed". So now I am forced to recieve junk mail from these Rat Basturds forever! I will never ever buy anything from these Sons of *** again. Be glad when Walmart finally puts their *** out of business. Thank you.
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#264499 Review #264499 is a subjective opinion of poster.
I ordered Roman shades from the Rapid City, SD JC Penney store for the drafty windows on our 1930's house. I specifically asked the saleswoman if they were thermal-insulated and she answered with a definite, "Yes." After we had the shades installed, I wondered how...
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3 comments
Anonymous
#452101

JCP has a new return policy: anytime,anywhere,for any reason. As of Feb 1st this has been going on. Solution: take those things back!

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#264304 Review #264304 is a subjective opinion of poster.
Shame on rude customers who expect the world but treat u like dog s#it...the customer isnt always right..ive been a hairstylist for 10 yrs..im very good at my job n lov it..this was a prime example u get mkre flys with honey..im not a punching bag & its not my job to...
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3 comments
Anonymous
#351247

I had to shave a 10 year old girls hair because her mother didn\'t want to make sure she washed or brushed it for 3months

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#261347 Review #261347 is a subjective opinion of poster.
I was out shopping at J.C. Penney with my boyfriend over the weekend in Frederick, MD, and he went to try on some clothes in the young men's section. While I was waiting I saw some University of Maryland (my school) shirts, for women in the sports section next to...
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10 comments
Anonymous
#1166988

Well u guess you are the *** because if you are a woman trying in a fitting room and then you see mans in the ladies fitting room you don't gonna like that right?????Then you ...

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#252799 Review #252799 is a subjective opinion of poster.
My child came home from school and decided to take them shopping at JCPenney in Rockwall, TX. I purchased a gift card on Monday morning for a significant amount. We went shopping Tuesday afternoon. At the check out I was informed that the gift card was not active. ...
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4 comments
Anonymous
#336089

We\'re very sorry to hear about the service you received and the challenges you\'ve encountered with your gift card. Please feel free to send us an email at twitter@jcpenney....

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#251903 Review #251903 is a subjective opinion of poster.
My wife went to our JCP store here in Wichita Falls TX today, Thursday July 14, 2011. She purchased many clothing items from the store! She took the items she wanted to buy to the cash register and placed them ALL ON THE COUNTER where the cashier could CLEARLY SEE...
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9 comments
Anonymous
#539141

I agree with a lot of these comments, if she was paying so close attention to the cashier talking, she should have notice the purse not being scanned. In that case, she should...

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#249048 Review #249048 is a subjective opinion of poster.
My husband bought me a lovely pair of ruby earrings last Christmas at Penneys made by Effy. If one peruses the internet, one is left with the idea that Effy is decent quality jewelry; we had always heard so and alot looks nice, if not top of the line, you still expect...
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8 comments
Anonymous
#1185998

In San Francisco and the gem and jewelry trade across the U.S.A.was in agreement that Effy bought there way into Macy's. Europe reacted to the case of non-disclosure by Macy'...

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#248096 Review #248096 is a subjective opinion of poster.
As a 15 year customer of JC Penny's I was appalled at the way I was treated earlier today after calling (800) 527-0881 to discuss a late charge that had appeared on my most recent credit card statement. After reviewing the statement, I checked my checkbook ledger and...
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7 comments
Anonymous
#410775

I\'m very upset on how the company treats you unfair. The company impose late fees on your account even of you fall into a hardship. They do not care of your situation or your...

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#246822 Review #246822 is a subjective opinion of poster.