Jcpenney Reviews and Complaints
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10
ISSUES RESOLVED
1.6K
TOTAL REVIEWS
$420K
CLAIMED LOSSES
$1.2K
AVG LOSS
320K
PAGE VIEWS
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Cons
- Customer service
- Rude employees
- Way this situation was handled
Pros
- Product
- Coupons
- Merchandise
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This person, so called Brian Ruiz who is the "store manager" at the JC Penny in Manhattan Town Center, Manhattan, KS. is the most irresponsible, self centered, manipulating, and dumb person I have ever encountered in my life, I will NEVER go back to that fricking store...
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Review
Service
Jcpenney in Greenbelt, Maryland - I Witnessed This
J C Penny in Columbia Maryland Susan helped me numbers of times thankful they have her on Sunday she had problems with her schedule watched the whole thing to see what it was about she called MOD another associate came up he argued with her for a while when MOD said call us at this EXT. He was still arguing with her he didn't let her pick up Susan was in tears and she is not new there she been there for a month she is always carrying a smile thanking me for shopping here with smiles on her
3 comments
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Review
Loss
$40
20+ year of JCP credit card, with unlimited credit limit, reduced to 200. Bills always promptly paid, I have OUTSTANDING credit, own my home free and clear. Recently made catalog order, 200.00, of which not all would have been kept. Went to purchase store items...
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1 comment
I\'m sorry you\'re experiencing problems with your accounts. We\'d like to help. Please email me at gecapitalcares@ge.com with the following information: - The full name as...
Review
Product
Went to JC Pennys to buy some clothes for my oldest sons senior pictures. Got home from shopping later on that night. Pulled clothes out of bag. The jacket still had the ink tag on it. Called store and they said no problem just pop on in and we will take it off. Only...
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7 comments
It is aggravating to come home and find the ink tag . It happens. The cashier can\'t be perfect as we are not and mistakes happen. They aren\'t on every item and not in the sa...
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Review
Loss
$100
I was given a silver bracelet for my 50th birthday as a gift. I wore it about once a week to work. One day as I was sitting at my desk, the bracelet fell off and onto my lap. I thought the clasp had come undone even though it had a safety on it. To my surprise, the...
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2 comments
Well, you were wrong in wanting something done about it after the stated 60 day period, but as a jcpenney associate, I know that they could have done something about it if you...
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Review
Service
After ordering online, I began receiving multiples promotional emails from JC Penney each week. Having made several attempts to unsubscribe and seeing a screen each time that I'd successfully unsubscribed, I continue to receive these unwanted emails. I've...
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1 comment
That happened to me too. I finally had to designate them as \" Spam\" but somehow a few slip through the cracks and show up in my regular email every now and again. It was ...
Review
I purchased family room drapes from Penny's - when they installed they were cut wrong - sent back for correction - 2nd time still too wide sent back for correction again. 3rd time correct width but would not open or close (told that is the way they are) drapes that...
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1 comment
JC Penny is no longer a company you can count on for quality products and service. Therefore, no reason to shop there any longer. I\'d try to cancel everything and get out whi...
Review
Jcpenney - Jc Penney's of Pleasanton California
On Oct 21st around 2pm I went to the JCpenneys at Stoneridge Mall Pleasanton California to return a blouse I purchased for my daughter on the 15th of October since it did not fit (too tight) The blouse with black vest and necktie it was a XL (14-16) size. The cashier looked at the blouse that came out of the plastic bag and she said this looks used .. I said she tried it on but it didnt fit. So she said I would have to call my MOD .. Devra (mgr) arrived and looked at the blouse and said this was clearly used .. I said no.. She tried it on but it was too small she couldnt even button the blouse. She said well its clearly used but I'll go ahead and take it back. the way she spoke to me was very unprofessionable and humiliating. If she thought it was used so by take it back ? after giving me a refund I went back downstairs to the girls section to look at their rest of the blouses and sure enough the material of all the blouses of the same style and color clearly had a wrinkled look. I took a picture of the rack just to show people it was the material made it look wrinkly ..
Review
Loss
$16
My husband relocated to another state for a job, so I got on-line to shop for furniture for his apartment. I ordered a king bed & dining set from JC Penney clearance section & used an additonal 20% off. Checked status after 6 days shows order was cancelled. Called JC...
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18 comments
This just happened to us again!! Years and years we have supported Penney’s. First time was at Christmas and now a couple hundred dollars of sommer clothing for my 70 year old...
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Review
Product
I visited the store yesterday in Corpus Christi and I walked from the mall entrance to Jc Pennys nobody spoke I stopped and looked at the accessories and the associate didn't speak at all. When I went up stairs to the children's department a lady did speak she...
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4 comments
Why did you not speak up if you needed help. They are not mind readers. For all they know if they approached you asking if you needed help you could have told them to *** of...
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Review
Service
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He is an awful manager! He treats his employees like *** especially females!! He doesn't know how to manage a store or employees!! He is 2 faced egotistical ***! I wouldn'...