Latest review first
very poor customer service form JC Penney Ordered a three piece patio set on an internet special price $100. Got shipped only the table. They Initially said the set was $299 and table only was $100. We doubled checked the ad -- both theh text and the picture clearly...Read more
I ordered a gold chain recently in my local JCPenney store because they did not have the length I wanted. A week later I received it and was not happy when I opened the box! It didn't look like 14K and wasn't heavy as my other 14K jewelry. I then walked over...Read more
My mother bought a product online for my grandmother for Mother's Day on April 22th. They said it would take 7 to 14 business days for her to receive the item. Before Mother's Day my mother called again and asked where it was at. They told her the order was...Read more
Sand Lake, Michigan
I reside in Emporia Kansas. It is a small town that has encountered several setbacks. This is due to economical setbacks, limited merchandise availability and imcompentant and unprofessional employees. We have had a large distributor close just recently and I can't...Read more
The staff who works in Jc Penney stare at you if you are touching or trying on things. They are very rude. This has happend to me in FL, and in NY. I guess all JC penney chains are rude & disrespectful, they ripp you off. Like in brochure they lower the price but when...Read more
Jcpenney in Saint Louis, Missouri - JCP jewelry ***!
my husband bought my engagement ring 8 months ago... weve been married two weeks. my wedding band is completely tarnished! from 2 weeks !!! thank god i bought the "Protection PLAN" but, i go to get my eng ring cleaned and she brings it back with the diamond in pieces and says i will have to pay to replace the diamond because it fell out!! This is so wrong! I dont have the p. plan on this ring either. Not to mention he pd 1500.00 for this ring and a few weeks later it was "on sale" for 750.00.
Money's been tight the last two years so I wasn't able to buy new clothes every year like I used to. I had to skip two years. Yesterday, I went into the shirt department at JC Penney to buy some new shirts. I was stunned by the shoddy quality of the shirts...Read more
Ordered furniture online from JCP with the understanding based on a website advertisement that I also got the deferred payment option for purchases over $299....I spent $800. Two weeks later when the credit card bill arrived it did not show the deferred billing.......Read more
WOW!!! Treated so bad!!! Before leaving the mall, through JC PENNYS we bought a drink. My son dropped the drink by the bathrooms. While I was trying to clean it up, a worker said to me so ugly, DID U CALL ANYONE TO CLEAN THIS UP, as I was on my hands and knees, with 4...Read more
Dear JC Penny Customer Service. My name is *****, I would just like to drop a few words for the superior customer service I received yesterday (3/27/2010) at my local JC Penny Store (Greenwood Mall in Indiana). I was so impressed with the service that I got, it was...Read more
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