New Reviewer

Don't Give Out Bags At JcPenny

1st I purchase an item at JcPenny in winston-salem (Hanes mall) for Christmas. Found out a alarm tag, they were suppose to *** was still on. 2nd. Went to the store enter the girl dept entrance and went to the cash register , told the nice young lady what happen and she took it off. The item I brought in was in a Torn JcPenny box.So I asked the nice young lady for a bag to put it in, Im going to more shoppin ,I don't want to carry this box and a nasty cashier told the nice cashier "WE DON'T GIVE OUT BAGS!"I told the nasty cashier that I brought this here and that I have a receipt . Still " WE DON'T GIVE OUT BAGS!"The young nice cashier apolize for not being able to give me a bag to carry my clothes in. PLEASE MAKE SOME SENSE OUT OF THIS JCPENNY.
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1 comment
#240561

Actually, they probably have a very similar policy to most other retail stores. We are not allowed to give out bags, because often when we do that person goes right around and uses it to put unpaid merchandise in it. LP departments watch for that sort of thing - and sure, you might get indignant and say you aren't a thief, but you're looking at one of many corporations that treat their workers like thieves that only incidentally haven't been caught yet.

Still, I think she should have been able to swing something since you already had a paid-for purchase. Perhaps 'nasty cashier' was just a little strict on the rules while trying to do her job (or trying to keep 'nice cashier' with a secure job), or maybe JCP's loss prevention policies are a bit harder than my company's. Either way, I personally guarantee you that 'nasty cashier' wasn't opening her mouth with the express purpose of ruining your day, even if she said something she knew you weren't going to like. It's a hard thing to do, for many reasons - the least of them being that she gets stuck with the designation of 'nasty' for doing her job. Retail employees are treated like dirt half the time even when they manage not to say anything that offends the consumer's delicate sensibilities regarding the mistaken notion that 'the customer is always right' even when immutable store policy says he is most certainly wrong. No one in their right mind willing sets out for confrontation with the customer, because more often than not that leads to the cashier getting into a load of trouble (customer complaints, customer service surveys etc) even when they are following something the corporation demanded of them earlier in the day.

I'm sorry you had such an unsatisfactory experience, but I can't help but feel a bit bad for the cashiers, stuck as they are between a rock and a very, very hard place.

ID
#214006 Review #214006 is a subjective opinion of poster.
Location
Lookout Mountain, Georgia
Service
Jcpenney Cashier
New Reviewer

Why I will never shop at JC Penney again

On September 17, 2010 I purchased the Serta Gentle Haven mattress and foundation. I was torn between this and the Sealy Forevergreen latex model. They were the same price, so it wasn't a monetary decision. The ini...tial comfort of both was the same. The problem I had with the mattress I had was that it generated too much heat. I was leaning to the Sealy as latex does not generate heat. However, the Serta also stated that it was a cool mattress. I asked the salesman for his recommendation. He (Kevin) recommended the Serta. I also asked him about the return policy. He stated that there were no returns. But that he had seen people get a return or exchange by speaking with the department or store manager. On Thursday September 30, 2010 my bed was delivered. The delivery people were very professional. I have no complaints with them. However, this mattress also generates too much heat. The following Sunday I went to the store to see about an exchange for the Sealy latex model. I was told I needed to contact customer service and was given the number. Customer service told me they couldn't do anything for 6 months. I went back to the store the following Friday afternoon. I talked with Kevin. He then got the department manager. The DM told me it would have to be approved by the Store Manager (Keith) who wasn't there at that time. Keith contacted me by phone the following Monday. He stated that his concern was that I would have the same problem with the Sealy mattress. I said that I had researched the problem and that latex foam was the only way to go when there is a heat problem. Keith told me he would contact customer service and get back with me by Wednesday. I received a call from the JC Penny number while I was working. I could not answer at the time. No message was left. I tried calling back but the store manager was gone for the day. Friday of that week I went in to see Kevin again. He wrote down my name and number so that Keith could contact me. I saw him put the note in a drawer. I would imagine the note is still in the drawer as I have not heard from anyone since. I have not been in contact since then. What it would take to resolve this: give me an exchange for the Sealy Forevergreen mattress
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1 comment
#229133

Beds don't generate heat..You Do. Use a lighter blanket.

Here is a tip. Do not buy a mattress at a department store.

It is like ordering Italian Spaghetti at a chinese resturant. Next time go to a mattress store or at least a furniture store.

ID
#213245 Review #213245 is a subjective opinion of poster.
Location
Puyallup, Washington
Loss
$1500
New Reviewer

JCPenney - Beware of Internet Sales

Ordered three pairs of earrings online at JC Penney for Christmas. Received one pair and was informed that the other 2 pairs should be shipped soon. The backs on the pair I received were *** for 1/2 carat diamonds. However, I thought I could just buy new backs since the price was such a great deal. But 2 1/2 weeks later, I was informed via e-mail that the other two pair of earrings were no longer available and a refund would be issued. Here it is one week before Christmas and I'm two gifts short. No call, apology, or equal offer.
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1 comment
#268993

To clarify, you made an online purchase and formed expectations based on a non-guaranteed assumption that they would arrive by Christmas.

Stock-out scenarios are common with many online retailers. A complaint is only warranted if you do not get your money back.

ID
#211930 Review #211930 is a subjective opinion of poster.
Location
Albany, Georgia
Service
Jcpenney Deal

No matching comforters

Tried ordering 4 different comforter sets on line . They have the curtains , shams , accent pillows and valances . But not one of the sets had the comforters to go with every thing else . Why would I buy the rest of the stuff ,if I really only wanted the comforter to start with . I would have ordered the the rest of the stuff to match my set . I was able to order fine everything , but when I went to check out every one of them said comforter no longer available . If the comforters are not available you need to delete the picture from the internet . You put the nice big picture to lure the customer to try and get rid of the accessories to the set you could not sell .
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ID
#211875 Review #211875 is a subjective opinion of poster.
Location
El Paso, Texas
Loss
$129
New Reviewer

Delivery not as promised

Ordered a xmas tree on 11/29/10 online. To be here today according to invoice. Louzy tracking info. Called and talked to two people...one said two more weeks, the other said that it has not shipped yet, to ship tomorrow and will go out??????. I guess another 7 business days. Since the tree has not been shipped, no tracking info. Should receive tracking info tomorrow...that is, if it gets shipped. The tree was supposed to be decorated this weekend...thanks JC Penney..according to your employees I'll have the tree the week of xmas and this is not acceptable!:(
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1 comment
#220387

Why don't you do what normal people do and buy it from a store.

ID
#210616 Review #210616 is a subjective opinion of poster.
Location
Louisville, Kentucky
New Reviewer

Deceptive trade practices

JC Penny in conjunction with Stonebridge Benefit Services is offering rebates after purchases however in small print they are enrolling the purchaser in a program which debits your credit card monthly at $9.95 for the pleasure of receiving coupons from them thus negating the rebate. When contacted they refuse to refund the debits you have encountered. It is amazing that a retail giant would want to *** off customers and ensure that they will never buy from them again. I have contacted my bank, canceled my card because they keep charging after you opt out, also BBB and JCP corporate.
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1 comment
#356249

I had the same problem. JCP is giving SB people's personal and credit card information and may people are saving it was without their consent.

To make it worse, when I asked for proof we signed up for this, neither JCP or SB could prove I'd signed up or they had sent me any membership info or coupons. The SB site (once I found it) doesn't even have a phone number or email address. If you look up SB on the internet there are PAGES of people who say that their personal and credit card information was given to SB without permission. SB was extremely rude and refused to fully refund my money.

I wrote a review about the whole experience. If you look for my user name you can see it and read the full story.

ID
#210333 Review #210333 is a subjective opinion of poster.
Location
Broken Arrow, Oklahoma
Product
Jcpenney Credit Card
New Reviewer

Do NOT order from JC Penny!

I ordered a dresser from JCP 11/13/10. Invoice says I am to receive it within 7 days..I have not received item or heard from JCP about this item. It's now 12/04/10. I have called them ..put on hold for 13 min. was hung up on 2 times..transfered to 5 different people..several supervisors...NO ONE knows where this dresser is or when I will receive it!! I have called several times and get the same results..where do I go from here?? No one will take responsibility. "Pass the buck" is their game..blaming different departments.
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1 comment
#219236

Edit: I also purchased a vibrator from their adult section online and it was open when i received it and in the wrong color.

ID
#210077 Review #210077 is a subjective opinion of poster.
Location
Madison, Alabama
New Reviewer

Rip off on Cyber Monday at Penneys

I ordered drapes at Penneys on Cyber Monday. Extra good price. Today I get phone call that the drapes aren't available.Order email shows in stock. Order update shows on backorder. They are still online and when you phone in,you can still order. You can order at a price that's 30 dollars a panel more than order price paid. Talked with supervisor and she's going to try to order directly and get those for me,at the price I ordered . She apologized for the problem. I suspect a large volume on this item or a pricing glitch. That's not my fault and would have ordered at the sale price the day before if I had known this was going to happen. No more orders if this doesn't work out. Probably no more buying from them either.
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2 comments
#226309

I ordered a ring and pendant for my wife for Christmas on Cyber Monday. Original ship date was 12/7.

Now they are not expected to ship until 1/25/2011. I am highly dissapointed with how apathetic JCPenney customers service has been with this situation.

#219205

I'm going through the exact same situation with a braclet I bought on cyber monday!

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ID
#209547 Review #209547 is a subjective opinion of poster.
Location
Clarksville, Texas
Loss
$183

Terrible Furniture Experience

Purchased a sectional sofa from JCP, that was required to be special order for the color. Was told it would take 8-12 weeks. It took several weeks longer, and when I called to check on the delay, they informed me they didn't have my phone # right in their system. 1st problem. Then... I get the sectonal delivered and notice issues with the fabriac and seaming right away, not happy. Delivery guy calls the customer care and they offer to give us back $300 if we will keep it as is, but ensure us that it doesn't void the warranty if there are any further problems. Within maybe a month or two, I notice several more spots where the seams are coming part and even a spot where the stitching pulled so tigh, *** was created and anotehr one in process. I call the customer care and they inform me some guy has to come out and write up a report and they will get back with me...turns out they don't make that sofa anymore (probably cause it's a piece of ***) so they tell me I can pick out another sofa (mind you, I have to return the $300 credit to them, and if the sofa I select cost more, too bad for me. After going to JCP, I find the only 2 sofa's that are even near what I originally selected cost a couple hundred $$ more.) I talk with a manger to see if they can assist me by at least waiving the delivery fee to cut the cost a little - they say no. They will not do anything for any of my inconveniences, now it is the holiday's, I have this piece of *** furniture, & can't get them to assist me with a new one.... I inquire if they will just rfund me the difference (less the $300 credit) and they can just come pick-up there sofa (so I can look elsewhere for a replecement) at which time they tell me first I have to send the a reimbursement check for the $300 and then they will turn back around and reimburse me the full amount for the sofa?!?!? So now I am expected to take another step to pay them so they can pay me back.. .WTF? All I can say is I will NEVER buy anything from JCP again, especially furniture, and I will be sure to let all my friends and family know how awful their quality and customer service is.
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ID
#208632 Review #208632 is a subjective opinion of poster.
Location
San Bruno, California
New Reviewer
I ordered (2 orders) from JC Penney online. The day that I received notification that my orders were ready to pick up is the same day that the mall JC Penney is located had a fire (Westfield Galleria Mall, Roseville, CA). JCP unfortunately had fire damage and many...
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4 comments
#731613

I work in customer service. For a different company though.

I can almost guarantee this lady ordered wrong, and was entering in the wrong e mail address or not putting in all of the e mail address. MVP im sure like most big box stores has a very savvy online ordering system.

Why would her order have so many issues if no one else did. In the end it's the end users fault because their not competent enough to read and follow the ordering directions.

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ID
#207957 Review #207957 is a subjective opinion of poster.
Location
Fremont, California
Product
Jcpenney Account
Loss
$64
New Reviewer

JC Penny allows them to steal from you.

JC Penny allowed them to cheat me to. They trick you into signing up and then charge you $9.95 a month. They claim they tell you up front, but they just says something like signup for email alerts on deals and save $10 off this order. You say OK - and then they tell you how they screwed you. It is WRONG. As far as I am concerned - JC Penny is to blame for letting them do it. Again, JC Penny allowed them to cheat me - and they have lost a customer. With the bad economy, you think they would care about keeping customers.
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1 comment
#234010

I think you are mistaken about something here. The reward program is free.

I get emails from the company all the time and I don't pay $10 a month ever for the services.

Did you sign up for something else?

Could it be your bill from ordering stuff using the store credit card? You can always opt out of the charges.

ID
#204460 Review #204460 is a subjective opinion of poster.
Location
Silverdale, Washington
Loss
$120

JC Penney clothing falls apart

I have shopped at JC Penney for years and this fall I bought several St Johns Bay petite sweaters, shirts, slacks and work out clothes. Almost every piece of clothing has literally fallen apart at the seams in one or two wears. The seams come apart in the oddest places like the neck or wrist sleeve. JC Penney will take them back and give you a refund, but it is too bad their quality standards have diminished so. I don't have the time or money to waste by shopping at JC Penney any more-too bad as I was a loyal customer.
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ID
#204205 Review #204205 is a subjective opinion of poster.
Location
Springfield, Massachusetts
Reason of review
Bad quality
10-16-2010, Visited store in Cedar Hill Tx. Selected marked-down leather jacket. I approached register, received pricing information, wrote a check for the jacket. The register displayed some non-approval gibberish. The employee on the register said, "your check was...
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5 comments
#268996

"I should not be penalized for managing my money."

Does using a check count as "managing money"? Does using a Visa mean your money is not "managed"?

Please help me understand your complaint. Thank you.

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ID
#202939 Review #202939 is a subjective opinion of poster.
Location
Arlington, Texas

Do not buy JCP gift cards!

I purchased a gift card with my debit card, the money was taken out of my bank account, yet the card did not work. After three weeks of speaking to the store manager, the gift card company, and JCP corporate the situation has still not been resolved. As of today I have gotten the runaround from ten people who are supposedly customer service representatives, three from JCP corporate. They continue to tell me they will call me back but no one has called me back. The store manager will not return my phone calls. I will never shop at JCP again, I am disgusted.
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4 comments
#427432

Yes I had a gift card and I had the reciept and JcPenny still refused to honor it. JCP looked it up in the system saw there was a balance and still would not honor the gift card.

I will never shop there again or purchase any giftcards from JCP ever again. Worst Company ever and terrible customer service.

#227961

well its something to do with the people that handle the jc penney credit cards... Problems with those cant be handled by the store managers they have to be handle by the people that issue them. and thats not always true either i sell giftcards all the time at jc penney and have not once had a problem with them so put the blame on the gift card people

#227960

well its something to do with the people that handle the jc penney credit cards... Problems with those cant be handled by the store managers they have to be handle by the people that issue them. and thats not always true either i sell giftcards all the time at jc penney and have not once had a problem with them so put the blame on the gift card people

#227609

I agree, the customer service is useless when it comes to complaints. :(

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ID
#202491 Review #202491 is a subjective opinion of poster.
Location
Ocala, Florida
Product
Jcpenney Account

False allegations

i went to jcpenney to get a dress an i went to the counter to buy it but it had the wrong belt wit it so i told the lady an she said ok we will *** 10 percent an we was bout to pay for it wen dis other man that work there came up an was like the belt is ova there on the floor an so i said can u show me an he walked me ova there an he didnt see no belt an he tried to accuse me of stealing the belt so i could get the dress for a discount price when he saw that he was wrong he took the dress an told me it was unsellable merchandise
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ID
#200630 Review #200630 is a subjective opinion of poster.
Location
Baltimore, Maryland