Anonymous

Sent return for credit via priority mail need credit

I bought two bathrugs, as I could not find if they were rubber backed, can't use them in my washing machine, of course, they were, returned, left the merchandise statement out of return package, sent their postage address though, sent priority with number, sent on 9/5 they received 9/7, called that day when I got back and spoke with a very nice man in customer service, was alerted, said no problem had purchase and made a note of what happened. Received a call at 8:45 that nite while in bed, did I have a priortiy mail number, from a rude lady, said yes, but in the car, gave all the information, and this was BS. I haven't heard since.
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Anonymous

Dis satisfied in JC Pennies customer service Big Time!

I bought 3 pairs of shoes in the Stonebriar Mall Frisco Tx. Got home one pair had 2 left feet shoes. I called and called all weekend. The phone connected this disconnected. Very frustrating. Finally Monday today I get through calling at 10:00am on my morning break while I was at work. The gentleman that answered asks that I call back at 10:30. I said why isn't the store open he said it would give them time to get in and settled. I thought really my boss says be here at 7:30am I'm there at 7:15 ready to work but what choice did I have? I called back at my lunch break. Val answers in the shoe dept. I tell Val my situation hoping she would go look for the right side shoe I needed I gave her all the numbers to the shoes and color size etc..Val says just come up here we can look then. I said no! If you all don't have it I didn't want to waiste my time and gas at 3.49 a gallon. Val finally agreed to look and guess wat no it's not there. I asked Val what do I do now. Val said well you can return the shoes? I explained I really liked the shoes. I asked wasn't there another JC Pennies that may have them in stock. Then Val finally looks on the computer ummm imagine that Flower Mound has one showing. I then called Flower Mound talked to Paula and they are holding them for me. Tonight after I get off work for 9 hours I can go drive 30 miles each way and go get the match to the shoes I bought last weekend but got 2 left feet only shoes!!!! Paula was nice but questioned me about why I didnt call Stonebriar Mall if that's where I bought them. I tried to tell her I did call them first but couldn't really get a word in edge wise till finally she said she would go check. They had them there. If I was an employee at JC Pennies I would have offered to call the customer back and tried to find the missing shoe and had it sent to her home. I mean really am I wrong? I can understand now why JC Pennies customers aren't happy and why they are always on the news and why I will think long and hard about shopping there myself. Time waisted gas and lack of customer service. Thank you Wendy Haggard
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Loss:
$40
3 comments
Guest

The fact that you think employees on the sales floor have authorization to mail you items is hilarious.

Guest

If I was an employee at JC Pennies I would have offered to call the customer back and tried to find the missing shoe and had it sent to her home.- LMAO.. you expect too much. First off.. you need to visual confirm the purchase with the store. No store is just going to give you a right shoe in the mail. Secondly, you should be mad a customer rifled through the boxes and pranked you or even stole another shoe out of the box.

Customers are the primary reason JCP is going out of business.

They want excuses for having exemplary service but they don't act exemplary themselves when they walk into the stores. The customers rob and steal from the store, don't pay their credit charges, have bad days and take it out on the workers and instead of working with the stores.. they try to handle stuff that needs to be handled in person.. over the phone with unrealistic expectations.

You didn't even try the shoes on in the store and left with a box of 2 left shoes.. not two left feet lol.. you should always check your merchandise before or at the counter. Because of middle class and working class want for less prices.. workers get paid only minimum wage. .. so they do minimum work. You want better stop dumping on retail workers and stores and start holding up your end. Be a better customer with realistic expectations. you will be happier during your shopping experience.

Guest

If the first store was closer I would have taken the shoes back and got a refund if they didn't have replacement, instead of whinning about how well you liked the shoes. Didn't you try them on in the store?

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Anonymous
map-marker Brighton, Michigan

Rude manager

We found a lovely comforter yesterday at the JC Penney store in Green Oaks at Brighton, MI.. t was 40 percent off according to the sign on the end cap, along with miscellaneous items that matched the set. It he regular price was dollars, so it was not exactly cheap. We figured along with the coupon for ten percent we would splurge. Well we go to check out and it comes up regular price. The cashier politely calls to the homes department to get some more information. Finally an employee from that department and a rude woman manager come up and she says " give it to them". Ok, she obviously is not happy, I'm guessing because some employee must have incorrectly placed the sign. The the she says "but I'm.not giving you the coupon, I already gave you 40 percent" and walked away. I told the cashier we should talk to a manager because that was not right. The coupons are also supposed to be good on sale merchandise. She told me that woman was a manager. To say the least we were not happy being treated so rudely and not being able to use the coupon because she decided we had enought off. I am tempted to not retur. To this store. We were treated like criminals and I have never seen a manager be so rude for no reason. Stay away from the linen department at Green Oaks Mall!
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Loss:
$18
1 comment
Guest

Woah. I work at this store and the behavior you describe seems extreme.

Tehilla Lps
map-marker Albuquerque, New Mexico

Not happy with J C Penney Home Store

BUYER BEWARE. Poor service from the J C Penney Home Store on Menaul in Albuquerque, NM - the salesperson in the store promised our furniture would be delivered, fully assembled, and cartons or packing materials would be carted away. Instead, they apparently sub-contract their furniture delivery to another company. The delivery guys did not call to arrange a time - they just showed up early one morning. They refused to take the furniture upstairs and said they did not assemble new items as the store had promised. BAD NEWS! I called the store and they apologized - however, I've called 5-6 times and no still resolution reached. I guess we made a mistake shopping at J C Penney. Totally disappointed.
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Loss:
$310
Dilara Jdj
map-marker Derry, New Hampshire

Higher Prices with lower prices still on the tags

JCPenney - Higher Prices with lower prices still on the tags
JCPenney - Higher Prices with lower prices still on the tags - Image 2
JCPenney - Higher Prices with lower prices still on the tags - Image 3

When shopping with my family last weekend my father picked up a pair of pants at JC Penney there were 2 prices on the price tag. The sticker said $30 but the tab at the bottom said $22.

All the other pants on the rack had the lower tab with the $22 cut off. Out of curiosity I took it up to the register and was told they were $30 and wasn't sure if they could honor the lower price. It was more than just that pair of pants a bathing suit I was looking at for my daughter had a $20 sticker on it and if you pull back the sticker the price on the tag was $15 and another pair of pants were marked $35 and if you pulled back that sticker the price on the tag was $22...That is a HUGE mark up!!

I will never shop at JC Penney again!! I hope this comment helps other unsuspecting shoppers of JC Penney!

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4 comments
Guest

THE ONE AND ONLY REASON YOU SEE THIS IS BECAUSE *** CONSUMERS LIKE YOU CAN'T FIGURE OUT WHAT EVERYDAY MEANS....if everyone would stop complaining about the fact that JCP doesn't have sales they wouldn't have marked the stuff back up. JCP HAD to mark the stuff back up so that you can get a coupon and put the stuff on sale...seeing the two different prices makes you wish you would have just shut the *** up and took the everyday price

Guest

You know why they got marked up? I will tell you why.

Because the consumers want their precious coupons and sales back so that's why they are now jacked up.

They had us doing this all last week remarking the prices and in the meeting stated we were going up in prices. This is the price you pay for not wanting the everyday low price concept.

Guest

I don't suppose your "enquiring mind" ever stopped to think that maybe the lower price had been a sale price and when the sale ended they were remarked. I have never pulled stickers off in a store to see if there was a lower price under the sticker. Talk about "cheap" people.

Guest
reply icon Replying to comment of Guest-638571

Oh look the retail idiots are back. Go back to chatting and doing nothing in your sad little worthless lives. You'll be unemployed soon anyway.

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Anonymous
map-marker Horn Lake, Mississippi

Furniture do not buy from JC Penney

Ordered a sectional on 06/11/2013. Online it said 4 weeks for shipping. When I ordered they said six weeks for shipping. I told them to Please contact the warehouse and see if another color or style could be shipped faster, sooner. This was NEVER done after MANY attempts with different employees to get this done. I was even told it was BUSINESS weeks, which didn't include weekends. I asked for a JC Penney calender that did not have weekends. They said WEEKS not DAYS> IDIOTS. I finally was given to Trae Carter customer support team lead. He GUARENTEED I was to have a phone call on 07/25/2013 with a tracking number of my shipment. This was two days later than six week deadline mind you. Of course no phone call and delays. I asked for his superviosr and was told HE was the main man the boss, you go no higher than him. Of course I found his supervisor to be Doreen Wigderson. Several emails to her, unanswered. The sectional arrived for delivery and then the delivery company a subcontractor told me it would be the next monday, almost a week before delivery. Emails and telephone calls to JC PENNEY go unanswered. A better Business bureau complaint has been filed DO NOT SHOP THERE
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Loss:
$1548
Anonymous
map-marker Boston, Massachusetts

Order not fulfilled!

I placed an order and was notified that one item was backordered. I recently checked in with customer service, as I have still not received the back ordered item, and I am told "we contacted you and told you the backorder was cancelled" (I never received notification). The item is in stock now and has been as shown by recent item reviews. JC Penny will not ship my backordered item, they told me to place a new order. The price on the item is now double! Horrible fulfillment and customer service. I will not shop with JCPenny in the future.
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Loss:
$100
manojey
map-marker Iowa City, Iowa

$25 late fee for $28 balance

I have always paid my entire balance on all my credit cards. All cards are set up for auto pay through my bank except JC Penney card which doesn't give us that option.

I had purchased items for about of about $2 in late August using JCP credit card. I have left the country on September sixth to attend a wedding in Australia and returned on the 25 th morning. Left for Dallas on the 26 th morning to attend another wedding and came back on the 30 th late night . When i went through all the mail i realized that the JCP bill had come while i was away.

I totally forgot that this is not set up for auto pay. The due date was September 23 rd. It was about 11 p.m in the night and i still called customer service to explain why i did not pay the bill. The person whom i spoke to said that a late fee of $25 has been added, and she cannot make any adjustment.

I end of paying about $53 and cancelled my credit card.

I was a gold card customer for a long time and always paid the balance in full.

Sometimes due to unavoidable circumstances these things happen. I was late only by a week and it is so unfair to charge this late fee in this case.

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15 comments
Guest

27 dollars on a 30 dollar charge for being late a few days because I had to fight to get back into my account to even pay it, which is just fantastic. You guys literally suck.

Mackinley Tao

I to my knowledge paid off my balance. To my amazement I next month had a $16+$2 dollar balance which l learned from credit karma because my statement failed to arrive when I learned of the situation I called immediately to make my payment I asked if there was any way of removing the late fee the guy said take it up with the credit bureaus jc penny is by far the worst creditor on the market avoid them by all means

Guest

They added late fees $38 since last August. my credit limit is only$ 100 and my total late fees for last year $230.

some months i paid my bill before the due date. they still added late fees. I dont understand this.

I have a macys card and never had a problem like this. be careful with jc penny pay on the due date in full.

Guest

I mailed my bill 11/24 with a due date of 11/27 which was Sunday and Thanksgiving week end. The bill was for $119.64 which was paid in full.

No purchases for a while and when my December bill arrived which I expected zero balance had a late fee of $25.00 and to add insult, a $2.21 interest fee.

Did I tell you I paid the whole bill and probably had a hit on credit rating. I did say the whole bill was paid.

Guest
reply icon Replying to comment of Guest-1261248

Same happened to me except I mailed in on 20th and they didn’t post payment until 29th, two days after due date. I’m disputing tomorrow and calling better business bureau if they don’t reverse.

Will cancel my card after and never shop there again. No wonder they aren’t doing well

Guest

If your late your late...stop blaming others for your mistakes. ..you knew the rules when you signed up for the jcp card.

So go cry me a river. Smh

Guest
reply icon Replying to comment of Guest-820273

She is not complaining about the late fee, It is the fact that that the fee itself is more than the total balance. The late fee, if u have a small balance should reflect that.

If u have more than 100 dollars in balance, then fine. But what if u have 15 dollars in balance then maybe it should be 5 or 10 dollar late fee.

Guest
reply icon Replying to comment of Guest-820273

What ever. Your are ***. I do agree that jcp has the worst credit card agreement in the world

Guest

We had a $35 fee on a $48 bill that was late.... I have directed my wife to stop shopping at jcp....

Guest

Pay off the balance. You shdolun't have to pay interest if you pay the balance in full every month.

If you are only making the minimum or anything less than the full balance, you are charged interest.Once you have paid the account off, send a letter telling them to close the account.

You do not have to give them any reason. Ask that they send you written confirmation that the account is closed and 0 balance.

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Patricia C Zlf
map-marker Colorado Springs, Colorado

JC Penny stopped carrying the clothing line East 5th line

The East 5 th clothing line was fantastic! I loved it! I have a wardrobe of it. It was reasonably priced, of good quality, and modest. Weekly i used to check for what was new to go with what I already had. Very business like in many nuetral colors. Slightly fitted. Now they are carrying nothing like it! Not even Jones Wear!

There are still women who would like skirts that that are longer and more business wear in nature.

No wonder they have continued to loose money. I hardly shop JC Penney! Great move CEO! You blew it!

Will JC Penney be the next retailer go under? I'm not shopping there anymore!

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Loss:
$40
2 comments
Guest

I really agree that J.C. Penney blew it when they stopped carrying East 5th Clothing line.

Harriet

Guest

I'm also very disappointed that JC Penney eliminated the East 5th. clothing line.

They fit me well, were good quality and they came in short, average, and tall. Now all they carry is the Worthington line. Worthington used to be a very high end line of clothing of exceptional quality and designed for business wear. Now it's all short skirts, tight fitted pants.

All the sizes appear to run small and the length is all too long for me. I will have to shop elsewhere.

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Anonymous
map-marker Lancaster, Pennsylvania

Bras

I loved Ambrielle bras. Why did they stop selling them? The brands I loved are now gone. The quality has disappeared over the past year. Selection is scarce. The girls department that I loved for my grandaughters has disappeared. They have filled the store with what they think are clever displays but they offer so little. All the displays do is take up space where they could have quality products. They are bringing back their fake sales. I'd rather pay actual price than have the fake sale. Before the CEO that they got rid of, when they had a sale with all the discounts that no one could figure out what the final price would be, after I thought I might have saved money, I would come home and peel off the top sticker, I would see that they raised the price $2.00 just to give me that fake sale. So disappointed!
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4 comments
Guest

The new line is completely differnt they dont have the same sizing or quality I was so disappointed so I wrote a bad review on one one of the bras and they sent me an email saying my review was posted online I went and checked and it was no where to be found I guess they didnt want there reviews to go down so they only post good ones im totally pissed

Guest

Ambrielle bras are back but not the same as discontinued brand.

I am returning two I ordered online.

These fit more like their made for a pre teen.

Guest
reply icon Replying to comment of Guest-809139

I was so excited and bought two also. They are not the same bra at all!

The squeak and are breaking down after two weeks. What a shame they ruined a great product. Several of my friends started wearing them exclusive before they were discontinued.

They also have noted the poor quality of the new bra.

Guest

Ambrielle brand is coming back in february 2014

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Susan L Leb
map-marker Durham, North Carolina

JCP no longer carries Cabin Creek clothing line!

I also have worn Cabin Creek Jeans in petite, their cable knit crew neck sweaters, and short sleeve shirts for years. They always fit me perfectly. Well JCP you have lost another customer, I will no longer shop in your store. I'm very disappointed that you don't want the over 50 crowd with money in their pocket in your store. I always thought department stores catered to a variety of customers. I guess you are only interested in the younger generation. I hope someday you will bring back the Cabin Creek line. Good luck with your new approach!
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3 comments
Guest

I built my work wardrobe around the JC Penney's Cabin Creek short sleeve Oxford shirts. They were perfect for me. I was a very loyal JCP customer for many years, but now try to stay out of the stores and internet site. They don't want me, so the *** w/ them.

I am older, have money, and like looking good in a conservative way for work. I don't get it. Why not add the hip stuff if they want, and keep the Cabin Creek also? Do they think Cabin Creek ruins their image w/ the younger set? They're nuts. The younger set doesn't care whether they carry Cabin Creek or not.

I see that their sales numbers are going down, and they deserve it.

Guest

Cabin Creek Denim Jeans & Capris are a comfortable clothing article for those not longer in their hip hop age. JC PENNY is going to lose a lot of business with only focusing on the younger generation.

Shame on you, your are going to lose aaalot of business and money taking this approach. Cause now I will shop some place else for all my needs because I do not like to shop around.

Guest

I too am short and loved their tan twill pants for work and the denim. The petite size whether in ladies or women's sizes fit so nice.

Truly disappointed they are gone.

Will there ever be somewhere to buy these? JCP has offered no comment to my questions. They are going in a different direction. Lost one custoer here - new direction is no my style.

I will have to stick with Kohl's, Younkers, and Shopko.

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Anapaula Hhl
map-marker Nescopeck, Pennsylvania

Loyal JCP Credit Card Holder Account closed

Received a letter today that my account was closed due to inactivity and recent delinquent accounts. Having some issues with payments currently being late due to some recent personal events but these payments are being made. I had my JCP card for over 5 years and never been late, never asked for an increase. Account paid in full since last used in December 2012. No activity because I did not want to take on new debt at this time. Trying to do the right thing. Great way to treat loyal paying on time customers. JCP has lost me ad I definitely will be spreading the word to shop else where.
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2 comments
Guest

Had some issues paying on time....then you say you never missed a payment.

Ok.

Guest

Jc penney credit is a very big disappointment. The worst credit card I have.

I have been a credit card holder with them for the last 10 years & suddenly they lowered my credit limit. for no reason. I am not going to say i was never late with a payment. Maybe once or twice never more then that.

I am human & this happens. I can't stand this company & I don't recommend anyone getting this card. The credit limit they gave me was so ridiculous. I carry that amount in my wallet in case of an emergency anyway.

this card is useless.

Shame on you jc penney. Another unsatisfied customer

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Anonymous
map-marker Greenville, South Carolina

East fifth ave

I agree with the last customer these pants were great and was the only pants I would wear. The flat front no pockets cannot be beat. Sad Business I am not surprised JC Penny is going out of business your customers should come first always. Will not shop JC Penny for anything in the future, and this is a riot having to type one hundred words to complete a complaint really? I am sure you have not had as many complaints as you would have just not that many people will take the time to write the one hundred words need to complete the complaint again REALLY?
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2 comments
Guest

East Fifth pantyhose are available online. I just checked two days ago for a customer.

Guest

It isn't JCPenny requiring 100 words, it is this site, which actually has nothing at all to do with the JCPenny company.

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Anonymous
map-marker Northridge, California

What happened to penny's

I loved the clean beautiful layout the past year or so. I loved the no more coupons and the colors in the store. my 24 and 30 year old kids started shopping there ,where as before the change they would not. The paper ads were bright and simple and now right back to the same dingy ads with those coupons. We won't be shopping there anymore. So sad. The dressing rooms were cleaner and nice. And the speaker didn't scare you every few minutes with Spanish advertisements. Lets here nice updated cool music like before, what's happened? Who ever came to change it,went backward. We will miss that short alive penny's.Good Luck, you must like to cater to the 60+crowd.????
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1 comment
Guest

I used to work at Penny's and the reason why we brought back coupons is because so many customers were *** about how there were no coupons. The company can't please everyone, and it's not like the products have changed- just the advertisments and they brought back coupons.

Coupons were originally part of the store's experience, and they only took them away five years ago with the previous CEO who ran the company into the ground. And the 60+ crowd is the retirement age. Meaning they have more money to spend. Teens don't go "Ooh!

I need some cute clothes! Lets go to JcPenney!" No.

They go to Rue 21, American Eagle, Abercrombie or something similar. JcPenney is targeting the age group that shops there the most consistently.

Ashleigh Xee

Unfair labor practices

Here is a copy of a letter I sent to the JcPenny Company. I am awaiting their response. I am writing this letter to you to say SHAME ON YOU JcPenny!!!!! I am a student in human relations management at a prestigious University. Recently while doing research for a paper on unions in America vs Unions in China I found some interesting information. Pearl River Delta the largest textile plant in China who makes shirts for your company and Brooks Brothers, only pays their employees the equivalent of $200 a month for a 8 hour day/26 days a month. Along with the less than fair pay, these individuals have to meet a quota that makes them work at the speed of danger. In fact, it is not unusual for employees of this company to be missing fingers and hands. Gee I wonder how a employee can continue to sew clothing and reap the wonderful pay amount that they receive from this illustrious company without a hand? How could you with any conscience charge over $80 for a Brooks Brothers shirt and continue to purchase products from a company with this sort of worker standards. These poor individuals cannot even afford to purchase the products they are producing much less support their families. I do believe that in a free market society profits should be reached for but not at the cost of individuals well being. Signed, A FORMER JcPenny Company shopper that can hopefully influence others to change their shopping habits Reference Chu K & Yun M (2010) Wages, conditions improve as workers in China form unions Retrieved from: http://usatoday30.usatoday.com/money/world/2010-11-19-Chinalabor_cv_N.htm
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5 comments
Guest

I work for JCPenney and My manager Oscar from Dadeland in Miami FL is a micro manger of the worst kind. I hate working for this man he belittles me talks down to me and is very biest towards women. If you're a male looking for work in LP be warned!!!

Guest

IF you are attending a prestigious university, why don't you give them some credit and name it?

Guest

I have a few problems with your research and prestigious college learning.

1.) A prestigious university wouldn't look kindly on your singular source of information being USA Today. Are you one of those people that believes it is true if you read it on the internet?

2.) A scholar would know that one US dollar is not equal to one Chinese Yuan. Where are your facts discussing cost of living?

3.) Which of the many Pearl River Delta textile plants are you talking about? You know the Pearl River Delta is a place right?

Do I need to go on? I am not saying your opinion is wrong or right. I am saying your facts and statements don't hold up to scrutiny. If you want to comment then thoughtfully research your topic and cite your work. If you want to post your opinion then do so as opinion. Don't try to bully us into buying your words by whipping out unnecessary information about your prestigious university and blowing smoke to cover the gaps in your less than reputable source. E for effort. Remember that E comes after F.

Guest

They just buy the shirts at a wholesale price. I DOUBT they actually know how much employees are paid or what the work environment is like.

Stop being a snobby prude.

Guest

That's life!

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