JCPenney
Reviews and Complaints

I'm agreeing with everyone else! You used the credit card & now whining about paying it?

Get real.c.

I agree with "the brat" you charged the merchandise - now you have to pay for it... that's how credit cards work.

Also, this should in no way shape or form be directed as a complaint towards JcPenney. It's the bank you're pissed off at.

Did you try to work out a payment plan w/ GE Bank? I was able to work out a payment plan when I was out of work.

Or you can return some of your purchases if you have the receipts, its unused and its within 90 days. Otherwise, the responsibility is yours.

YOU CHARGED THE MERCHANDISE----YOU PAY THE BILL. WHAT PART OF THIS DON'T YOU UNDERSTAND???? :grin

Are you serious? You owe money on your credit card and your complaining about having to repay, I don't understand word you wrote either.

Please justify your use of the word "scam." All I can gather from your post is something about "lost proceeds" and 13 months being charged (or something). What happened?

that same thing just happened to me I paid my December bill two days prior to the due date, I even paid over the phone and told them I wanted it to be for my billing statement for December. they said shure and electronicly withdrew my account for mininum balance.

but thats not what happend. They put it towards my november statement and then sent me my January statement saying I never paid them for December. it was due December 12 I paid them Dec 10th. I was told I was being punished for paying it 2 days early.

the woman I spoke with was rude only deducted $12.00. I asked for her manager she kept trying to give me the run around ignoring my request for a good 15 min. then transfered me. the manager was even worse, but after a hour of debate he finaly took all charches off account, said my APR would not go up and I only owed Minimum payment for January statement.

If this Continues I do plan on Calling the Department of Consumer affairs, the FBI, Tressury Department, Trade Commission or who ever else will listen to me Because I'm sure if they are doing this on purpouse it is considered Extortion, theft by trick or device and maybe some others I'm not aware of but there is also commiting crimes over state and international lines regaurdless if they are in another country and are contracted out by GEMoney.

I just might let them extort at least $500.00 for me so it will be a Fellony for the Athourities to act on rather than debate my bill everymonth. LOL Good Luck every one, I'm only 5 grand in the hole with them and hope to have it paid off in a few months when i sell one of my classic cars.

that same thing just happened to me I paid my December bill two days prior to the due date, I even paid over the phone and told them I wanted it to be for my billing statement for December. they said shure and electronicly withdrew my account for mininum balance.

but thats not what happend. They put it towards my november statement and then sent me my January statement saying I never paid them for December. it was due December 12 I paid them Dec 10th. I was told I was being punished for paying it 2 days early.

the woman I spoke with was rude only deducted $12.00. I asked for her manager she kept trying to give me the run around ignoring my request for a good 15 min. then transfered me. the manager was even worse, but after a hour of debate he finaly took all charches off account, said my APR would not go up and I only owed Minimum payment for January statement.

If this Continues I do plan on Calling the Department of Consumer affairs, the FBI, Tressury Department, Trade Commission or who ever else will listen to me Because I'm sure if they are doing this on purpouse it is considered Extortion, theft by trick or device and maybe some others I'm not aware of but there is also commiting crimes over state and international lines regaurdless if they are in another country and are contracted out by GEMoney.

I just might let them extort at least $500.00 for me so it will be a Fellony for the Athourities to act on rather than debate my bill everymonth. LOL Good Luck every one, I'm only 5 grand in the hole with them and hope to have it paid off in a few months when i sell one of my classic cars.

I pay my statement online. Well I paid on the day the statement date and they applied it to the previous statement and gave me a late charge.

I got punished for paying too quickly. I complained and they agreed to remove the late charge. I just looked at my account and the did it again. August 12th statement due Sept.

4 paid online August 12th and a late charge September 4th. I called and the agreed to remove it again. When they statement shows online I will wait a few days and pay it off.

I will never deal with GE money again. What the ***!

@ccountry,

You wouldn't by chance be working for JC Penney would you? ;)

I had the same experience with JCPenny Card.

I always paid my card balance in full and on time with Credit score around 800.

We made a $20 purchase in March.

We did not receive statement until the end of May. We talked to JCPenny and the person removed one late charge and my husband paid off the bill and canceled the card.

Another example of a dying company doing everything they can to make money...

How convenient that they "forgot" to send you a bill. This resulted in over an 8 fold asset increase for JC Penny in only 7 months.

They are trying to make over a 700% profit on you now because they "forgot" to send you a bill. What an investment! I wonder how many others they neglect to send the bill to?

As far as "gambling", why would someone who just paid a May bill the very next month in June, then try to screw JC Penny out of a paltry $17 ?

He probably just forgot about the $17 That's what "billing" is for - to remind people to send in their payments. It's funny how big corporations always somehow profit from their mistakes at the expense of the consumer.

You knew you owed the money but gambled that they forgot about you. You lost that gamble.

My local J C Penny has closed half their check out and when I got tired of waiting I left without purchasing anything. I would expect this at Walmart but not at a nice department store, going to Belks.

Yes they suck but so do the dumb *** customers that can't read clearly marked signs or approach someone with some sort of respect. You come up to someone like a ***** and expect them to help you.

Also half their customers can't speak English, don't watch their kids, and don't know their own size. Penneys sucks but so do their customers

If you think they treat their customers badly, you should see the way they treat their employees!

I work at a Jcpenney in WV. All Jcpenney cares about is that the employees get credit applications.

Jcpenney gets kick backs from GE capital for every credit application taken. Employee's are so desperate to get them, they let customer have 5 card, and the managers are ok with that. If we don't get the quota, we are sent home for the day, and are told we are bad employees. Jcpenney's says customer service is important, that's ***!

If it was so important, they would have enough employee's staffed to provide good customer service. It's all about the almighty dollar plain and simple it's not what is good for the customer, or employee.

I enjoy all of this hatefull talk about JCPenney!!! I am an employ there and it sucks.

Managers treat you like *** and could care less about you. Since they officially made me into s full time student AND worker being that I have to work almost 40 hours a week I may soon be quiting. When I tried to tell them my availibility they through it directly out the window. I don't know where you people are located and what jcpenney your refering to but trust me, as much as I hate this place, some customers truelly suck.

I will never ever go into retail after I'm finished with this job. It's not as easy as it looks. People treat you like your their god *** slave and have no respect. So as much as I hate this company, next time you go into any place of retail, maybe you should remember your manners!

(: (P.s sorry for all the spelling mistakes I'm on my Droid and didn't feel like going back and fixing auto-correct mistakes. :/

I hate this store! Website's a mess, coustomer service sucks!

One hag left me waiting for 3 hours!! Then, I had enough. I went to home depot and bought a Jet engine!

[Kidding] I bought a switch for my house but who cares? :upset

The in store associates are just as bad if NOT worse, they are RUDE, DISRESPECTFUL and treat customers like ***! I have been in my local store a few times, once my hubby was trying to buy some jeans and the OLD HAG at the register was on the phone with her doctor's office telling them all her medical problems, she did not have time to wait on us so being the ONLY customers in the entire store, we left went to Macy's!

The next time was today I was in the store and behind ONE customer who was being rung up by some old *** with an attitude, and a young girl came up behind the *** on the cash register with 2 old people and I was next in line, the Old *** waiting on the woman in front of me LEFT, she NEVER even looked at me!

the young girl stared waiting on the Old couple SHE brought up and I was standing there looking like a fool! So I threw the merchandise down and told them to GO TO ***! I said, This is the ABSOLUTE WORST STORE I HAVE EVER BEEN IN and don't worry I will NEVER waste my MONEY on this TRASH EVER AGAIN! *** YOU JC PENNY!

I never even talk that way but Today OMG!

I lost it on the TRASH that works in that place! How dare they!

There are no words nor emoticons to describe the disgraceful customer service and website of JC Penney. The pages would fill an entire encyclopedia.

Have been in contact with them via phone and e-mail for 4 days straight. It's a full-time job already. Can't get a simple, one-item order correct!! Website messed up address info and now has locked me out for serveral days.

Workers and supervisors give empty promises. One person helped, but I'm holding my breath to see the actual outcome, plus I can't see much info on website and with holiday rush, order is now slightly delayed.

Yes, shame on them for giving you notice that they were raising your rate, then raising your rate. No one is making you use the card, and no one is making you keep a balance on the card.

Pay it off and close it. Besides, the card company is GE credit, direct your complaints to them.

I agree with you totally. I placed an order with a $10 off a $25 purchase coupon & the discount vanished when one item was out of stock.

They immediately offered to refund shipping and then after I lashed out at time consuming phone survey they offered me an additional $15 certificate.

I get the certificate but am yet to hear anything about a shipping refund. Since shipping was free earlier this year...I really feel that I haven't gained anything from all this except a new appreciation of the bait and switch tactics of JCP.