JCPenney Reviews

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Purchased mens l0K gold ring cost 214.00 on sale in Dec.2007. Did not get warranty. Had ring sized by them. Received ring in Jan.08. Ring fell apart in June,08. Tryed to have fixed by my Jeweler. Jeweler stated it was bad gold and casting was bad, had cracks all over,...
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68 comments
#1998615

My husband bought me a supposedly solid silver necklace and charm in December of 2019, the “silver” plating is now coming off exposing the real metal underneath. We were told this necklace and charm was the real deal. We unfortunately do not have a receipt after this many years, but will be reporting to the BBB and spreading the word that JC Penney is Buyer Beware!

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ID
#128664 Review #128664 is a subjective opinion of poster.
Location
Reston, Virginia
New Reviewer
in january i purchased a dish set and comforter set from jc penny with in a month it started to fall apart.The dishes have cracks all over as if i had them for years and the comforter has been repaired 3 times. customer service told me that if it had been over 90 days...
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2 comments
#236666

I purchased a Christopher Madden compforter set. It did not stand up to the quility that I expected.

After it was cleaned it was lumpy and not a nice apperance. 8)

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ID
#128606 Review #128606 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$300
New Reviewer
I took my daughter to jc pennys to get the japanese thermal straightening, or so i thought that was what she was getting, paid 600.00 for a 35.00 chi treatment .I called the main office and they offered to do it over for 450.00 ,how stuped do they think people is .her...
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ID
#127435 Review #127435 is a subjective opinion of poster.
Location
Louisa, Kentucky
Loss
$600
New Reviewer

Mike

We bought a sofa on 2/23/08 and hoped to have it on the date of our daughter's graduation party. They've charged us for the deposit and the initial delivery was 8-10 weeks but now 4 months have past and every time We call them they promise a new date but never deliver. If they don't have the items in stock why they promise to the customers? We rather buy elsewhere in the future even it's more expensive. They don't take responsibility and they don't treat customer satisfaction. Never and never JCpenny.
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ID
#124961 Review #124961 is a subjective opinion of poster.
Location
Belvedere Tiburon, California
Loss
$1957
New Reviewer

Credit Card

I have had my Credit Card since 1979 and always made my payments ontime and since I had Medical Problems and had to file bankruptcy do to a not fault accident we were in my husband had to have surgery and the woman didn't have Insurance so we ran into Medical problems but since we filed they took My Credit Card from me and I had no problems with my card. please contact email cindy_holt2001@***.com Thank You Dorothy Dobbratz 665B Madison St. Wonewoc, WI 53968 I would love to have my credit card back as I have never had any problems with Jcpenneys at all.... Thank You....
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2 comments
#234028

Allen,

I find your response harsh. Also, if I knew where you worked, I would boycott your business for the rest of my life. So, the message I am sending out is this: don't be harsh and not practical.

It sounds like the people should have invested in accident insurance supplement program. Those programs pay for all bills until the person is recovered fully.

As far a credit card is concerned, the card issuer has the right to take the card back at ANY TIME.

#43230

I hate this for you like many Americans you only did what you had to do. I truly hope you can get your card back but if not let this be a lesson to you and everyone else. I am never giving this company a penney of my business for the rest of my life and you need to do the same.

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ID
#124814 Review #124814 is a subjective opinion of poster.
Location
La Crosse, Wisconsin
New Reviewer

JCPenney Furniture SUCKS

Bought one furniture piece that was delivered broken. Took months to get them to pick it up again and refund money. Finally did. Took a chance and ordered coach/loveseat on 2/3/08, paid in full with credit card. As of 5/28/08 (almost four months later!) NO FURNITURE. After I nagged all last month, delivery person just called to INFORM us when he is coming this week -- when we aren't home. He refused to adjust the time or respond. Husband had to cancel business meeting. Meanwhile JCPenney has made $400 in interest at 8% on my money... while I have NOTHING. I am skeptical our furniture will ever arrive in an acceptable condition. We will NEVER shop at JCPenney AGAIN. Livid doesn't begin to describe it.
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3 comments
#43233

Reading things like this does not suprise me. As a former associate working at a JCPenney store I helped to load up a new boxed up bed for a couple twice at this store.

These folks were so patient on two different occasions the furniture was missing the nuts and bolts needed to put it together I am sure it was from China or Korea.

I was embarassed and at the time could not say a word to these folks except apologize. I agree take what money we have these days and run far from JCPenney's.

#38191

They are horrendous and very good at washing their hands. If you don't have the furniture yet, get your money back and shop elsewhere!

I was sold a sofa and told it was leather. It turns out it's BICAST leather which means they split the cowhide and put a polymer on top that looks and feels like leather. IT IS NOT!!! It is so badly torn!!

And, the Guardsmen isurance we bought is a pain in the neck to work with. Take your money and run far from this store!

#27593

Im in the same situation, ordered sofa 2 months ago and still have not recieved it. Im pissed.

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ID
#122312 Review #122312 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer
Grandpa bought our 3yr old daughter cute little 14k ladybug earings &two weeks later the paint fell off. When we tried to get a replacement, they were wanting a warranty certificate just to exchange. I raised a stink with sales lady when she said she couldn't...
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10 comments
#365026

I am writing in support of the products I have purchased at J.C.Penney throughout the years. I am 60+ years old and my mother is 80 years old, and we have never had this type of experience in dealing with Penney's.

I have indeed had problems with a few of the items I purchased there, but the store has always stood behind their (sales) deals. I don't believe we can expect things to be like they were when we were younger. After all, almost everything we buy now is made out of this country and good workmanship isn't always a foreign manufacturer's main concern.

I must say, however, that never has the management at J.C.Penney ever turned their backs on any of the sales that they made to me or my family and friends. I hate that it happened to you, but believe a manager could have rectified the situation.

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ID
#122270 Review #122270 is a subjective opinion of poster.
Location
Marysville, Washington
Loss
$50

J.C. Penney ripped me off!

I bought several pieces of gold jewelry, online, via J.C. Penney. They sent me a receipt stating the s&h would be $22.93. I waited for weeks for the order, and finally checked the tracking page where I discovered that Penney's allowed each of the different distributors to tack on additional s&h fees to my order, which was being shipped in five separate packages, for an additional $81.63!!! That was in addition to the $22.93, Penney's said they were charging! I complained, and complained, returned the junky jewelry which cost $400.00, plus more than $100.00 to ship that trash! They only reimbursed me $41.00!!!! I am so angry. Nowhere did the receipt, or order page on the Penney catalog site say that there may be additional shipping and handling charges!! Do not buy from Penney's online,..especially jewelry. They are such a rip off!!!! I am turning them into the Attorney General for my state to follow up on this rip off.
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1 comment
#88158

I had a similar experience with extended wait time and excessive, unmentioned shipping fees on a few gifts I ordered. Definitely not the best online experience! :(

ID
#121682 Review #121682 is a subjective opinion of poster.
Location
Aliquippa, Pennsylvania
Service
Jcpenney Shipping Service
Loss
$400
New Reviewer

Manager's Attitude

I recently bought a pair of shoes at the J.C. Penny store in Ardmore, Oklahoma. I used a $10.00 off coupon for a pair of shoes that were $19.99. When I got the shoes home, I realized they didn't look good with the outfit for which I bought them. I went immediately back to the store to return them. The clerk who waited on me was pleasant enough. I asked her if I could get my coupon back since I wanted to buy a different pair of shoes. She said they shred them when you use them but that I could talk to a manager about it. I said that I would like to. The manager came over, looked at my receipt and said, "You've only had the shoes for five minutes, why are you already bringing them back?" She was so rude about it. What the ***...I didn't know there was a compulsory time that you had to keep merchandise before you brought it back. I said to the manager, "Forget it. I don't need the coupon." She apologized then and said, "I'll give you the coupon back." I didn't really care if I ever shop in the Penney's in Ardmore again or not. The store is full of rude associates and managers.
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5 comments
#227958

Some stores are horrible. People are so rude and inconsiderate. But people also need to realize there are some good associates that are good and caring!

#117087

I haven't had a bad experience with JC Penny but I have had bad experiences with young kids and young managers at other stores. It seems to be a trend that no one cares about customer service and all the care about is themselves. Such is life in the 2100 century.

#104472

I just resigned today from JCP. More than half of the managers that worked at my store, arent worth ***. They are too busy roaming around the store, like there at a beauty pageant, checking out the male customers...and this is when they arent flirting with the store assistant manager, and they are suppose to "role models" are you kidding me.

#92758

I certainly agree that was a very rude way to handle a transaction (and frequently the managers are worse than the clerks).

However, I worked at JCPenney for a few months, and the policy is that a coupon can not be returned. Ever. In any case. However, that is why when someone uses a coupon, the clerk should warn you about that.

Just saying. Not defending JCPenney, but just an fyi.

#45416

What a shame this should be a lesson to folks that value customer service. When corporations like JCPenney hire managers such as this they deserve to lose business. There are many other great retailers ready and willing to give super customer service!

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ID
#121528 Review #121528 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Product
Jcpenney Coupon
New Reviewer
JC penny's sofa's are *** after a year ,two of the spring strapes broke in half, We purchased a extra warranty only to find out it cover stains maybe the salesperson misrepresented the warranty, They sent us replacement spring and told us to find someone to put...
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9 comments
#881293

We purchased a extended warranty & we were told it covers all mechanism, parts, labor, tears, stains & sratchs on are 2-recliner leather sofa,

2-recliner love seat & are single recliner! But, after we called to file a claim because are handle on are sofa's recliner would not open or recline (it looks in perfect condition but don't work) J.C.

Penny Customer Care Supervisor told me we don't have any extended coverage on any mechanism or parts only on scratches, tears & stains & this supervisor told me to call the store we purchased the furniture at and discuss my warranty I bought with them! The sales people are "BIG FAT LIERS" & "YOU MUST READ ALL THE FINE PRINT BEFORE YOU SIGN YOUR PURCHASE"!

DON'T BUY FROM JC PENNY IT'S JUNK & THEY LIE & BECAUSE THEY DON'T: "SAY WHAT THEY MEAN" & "MEAN WHAT THEY SAY"! GO SHOP SOMEWHERE THAT STANDS BEHIND THEIR WARRANTY THAT THEY SAY THERE SELLING YOU & THAT STANDS BEHIND THEIR PRODUCT TOO!

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ID
#118461 Review #118461 is a subjective opinion of poster.
Location
Gilbert, Arizona
Loss
$1499
New Reviewer

Jcpenny's kills dogs!

im sooo pissed! i found out pennys' buys from a company in china, wait maybe japan. whatever and they use DOD AND RACCOON FUR in there products and label it faux! boycott pennys! also ive found out that mmars(yes two m's) a candy company fund cruel unneeded tests on animal those are products like starburst skittles mars bars just look on the back at the fine print before you buy! oh and iams also funds cruel uncalled for tests on dogs and cats! if you love or even just like animals like i do boycott these companies! thanks 4 reading!
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5 comments
#445339

What have you been smoking Bloody0ninja0girl?

#445326

W

H

A

T?

O

K

#445325

O

K

#445183

Sounds like the person who wrote this should star on conspiracy theory. When reading these comments it would be nice if there were actual facts about the complaint

#138584

no they don't

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ID
#117501 Review #117501 is a subjective opinion of poster.
Location
Topeka, Kansas

Credit

I was turned down for a Credit increase by JC Penney (GE) because of something a credit report says. I was turned down automatically in 2 seconds. They didn't take time to check anything! I have a great FICO store and literally no debt except house. I checked with all 3 credit reporting agencies and they even said GE did not make an inquiry. I'm canceling all cards issued by this company! I don't know why any company would use GE Money bank to manage credit for their companies. I will stop shopping at JC Penny because of this as well
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7 comments
#598742

I will like too connected whit my e-mail account service. :grin :grin

#253564

I believe I have been a victim of a recent ploy by GEmoneybank to stop sending statements to seom individuals. I have been a stellar customer, always paying my bills in full and never being late.

They tell me my statments were mailed...I recieve everything else, just not theirs. I have never received an electronic statements either. And, they do not allow you to set up "pay automatic minimum payment" as a safeguard.

In my efforts to have GEmoneybank correct their hasty "late" reporting to my credit record it has come to my attention that they manage for Sam's, Walmart, JC Penney as well.

I know this because everytime I write to them about my Ebay mastercard they send me a letter stating "thank you for your inquiry on your WALMART account...I don't have any of these others!!!

Pure incompetence at GE moneybank and they have control of our FICA future! I'm concerned because I need to co-sign my kids student loans and as of today this stellar consumer doesn't qualify.

#253554

They did detroy my FICA score. They decided to stop sending me my paper statements and claimed they were coming electronically.I have always paid my credit card bills in full.

I did not know my husband had bought something on Ebay and we didn't know we wouldn't receive ANY statement. Ebay mastercard called bright and early one Saturday moring to collect my $62.10 past-due payment. I was aghast, having never been late or missed any payment in my 30 yr credit history. I paid it and they refunded the late fee.

Same thing happened 2 months later. With a zero balance and a $10K credit line, they then reported me having been late 2 months in a row. My FICA plummeted 150 points from 791 to 640! I do not qualify for a mortgage refi now.

It has been a 3 month nightmare! I've written to everyone, filed a FTC complaint etc.

#120604

JCP just e-mailed my lastest bill and charged me a late fee for last month. I received bill 2/1/2010 and paid same day.

My bill for 3/1/2010 has a late fee for Feb. which was paid 2/1/2010. They have admitted the error and are willing to reverse the late fee but still say I owe double the min payment for this month. DUH the rep suggeested from now on I wait to for a couple of days.

Something is wrong with their accounting/IT dept. Supervisor will not correct error or let me tslk to cutomer service. Until I bring the account current.

Opps the account is current they admitted that. BULL I hate talking to Indians they have to go by their script and can not think for themselves.

#53814

i just recived a letter from jcp credit and i was told that they reduced my credit line dowm from 700.00 to 100.00 or the balance on my account. i called and asked why.

i was told it was something on my credit report . i checked it and then call them back and told them my report was fine , i was then told it was due to the amounts i owe on other cards. i told them just to cancel the account . later i got a email from them telling me i was a value to them and that they were sorry to see i canceld my jcp card.

i call them back and told them to remove my from all of the list and i will never shop in a jcp store.

i then told them i was not worthy to have the jcp card so i was not worthy to shop their also. but told them not to worry sears issued me a card and would love to have me shop in thier store.

#45436

That is the best thing you can do, otherwise it is just a matter of time before they really mess up your credit score

GEMB violates

Fair Credit Billing Act

Electronic Funds Transfer Act

Fair Credit Reporting Act.

When they are responsible for errors to your accounts, they will just lie to you and do nothing to fix it.

They also lost 650,000 customer records in Oct 07, did not publicly report it until Jan 08, and did not make an honest effort to notify account holders of the potential for identity theft.

The data was on a magnetic tape at a storage facility. they claim to have found it and also claim it was not accessed. They also think their customers are ***.

There are too many people who could have accessed that data tape without leaving a trace.

So you are better off without them in your life.

#45417

There are many other high end retailers that would be happy to accept a credit increase for a loyal customer. I dont blame you at all for being upset over this issue.

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ID
#115230 Review #115230 is a subjective opinion of poster.
Location
Washington, District Of Columbia
New Reviewer
JCPenney has not fullfilled a catalogue order and will not refund my money. I am left without the merchandise (furniture) and no refund (I paid in full with cash). Also when and if they do refund my money I will not receive the shipping and handling back ($274). I...
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5 comments
#549226

First off the department did not steal your money, if anyone did it was the company. Second, try contacting someone besides the truck company to find out what happened before complaining about it.

Yes they should have let you know if it was cancelled, I've gone through this myself waiting over a month to finally get the merchandise but I did get it. If they cancelled your order it wouldn't have been sent out which means they wouldn't have charged your card (Making an assumption you used a card since just shipping was $274).

Yes you received a receipt but that's just to show you ordered it. I would suggest you buy items in stores from now on seems like this was a little too much for you to handle.

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ID
#115073 Review #115073 is a subjective opinion of poster.
Location
Sacramento, California

JC Penney Co. advertising

The Friday Preview ad for June 1, 2007 displays a very discouraging picture of a model in a swim suit. If you look on the back page of the flyer (mine came in the Friday, June 1st Milwaukee Journal, you will notice a very very thin model on the left ( in a black bikini bottom and black and white striped top) who appears to have an eating disorder. Is this the message we want to send to young people? I find this disturbing and inexcusable. Penney's must display responsible advertising, if there is such a thing.
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ID
#78926 Review #78926 is a subjective opinion of poster.