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1.5
Details
I received JC Penney MasterCard in the mail. I DID NOT request these cards. I do have a regular credit card with JC Penney. When I called to inquire it took me 15 minutes to navigate the automated responses. That in itself was aggravating. I was told that JC Penney...
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Review
#1363591 Review #1363591 is a subjective opinion of poster.
Reason of review
Poor customer service
I purchased two packages of boxer briefs in May of 2018. Within 90 days the waistband started to unravel on 3 pairs so for. The products are made in Honduras. Reference number 93677, supplier 73630-6. If JC Penny wishes to continue using this cheep material I will no...
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3 comments
Anonymous
#1603856

I had the exact same problem but along with the elastic waist band I found the leg opening to be much larger then the ones made in mexico and very unconfortable.. I'm out 56.0...

Review
#1362936 Review #1362936 is a subjective opinion of poster.
Product
Reason of review
Damaged or defective
Loss
$35
Preferred solution
BETTER PRODUCT

Jcpenney - Worst customer service

order number - 2018250621363958. i was supposed to get the refund of $14.35. i only got $10. The confirmation number is t63033322. the above confirmation number states that i will get full refund. i tried to contact customer service many times. no one responding properly. kindly reply me ASAP. reply me ASAP to my id. {{Redacted}}
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Review
#1362284 Review #1362284 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$4
Preferred solution
Full refund

Jcpenney - Deliquent payment mistake

I got notice that my account was delinquent but I made payments every month last payment was Sept 1st 2018. All payments were made online except Sept 1st payment
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Review
#1358111 Review #1358111 is a subjective opinion of poster.
Reason of review
Problems with payment
Ordered online and received wrong item. I only noticed the error when I got home. Called customer service for online ordering, who told me that since I picked up in store, I had to drive back to the store to exchange. Drove to the store and waited in the long line...
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Review
#1356508 Review #1356508 is a subjective opinion of poster.
Reason of review
Order processing issue
I ordered a dress and pair of shoes online from JCPenney.com. All of my items were marked as shipped. My tracking status showed all items as shipped. I receive my package and inside is a note that says JCPenney.com was "unable to completely fulfill all items on your...
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Review
#1354815 Review #1354815 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
They change their entire system to update the customer when an item cannot be fulfilled.
2.1
Details
Ordered a four piece camo comforter set. Got a three piece set. Missing the bed skirt. After calling customer service and dealing with a representative that did not speak very good english and could not understand my problem I finally got a Supervisor. She told me what...
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Review
#1354068 Review #1354068 is a subjective opinion of poster.
Cons
  • Online order wrong and customer service not resolving problem
Reason of review
Poor customer service
Loss
$84
Preferred solution
Let the company propose a solution
1.3
Details
since jcpenney wants to take their time on my refund Ill just steal their to make up for lost times. :) Clapping
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1 comment
Anonymous
#1562880

I had a friend who did that once. As she was leaving the store, the store security officers confronted her. One of them grabbed ahold of her arm as she was running, but she co...

Review
#1353463 Review #1353463 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Jcpenney in Fresno, California - Wrong address

My order out for delivery woth wrong address
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Review
#1349573 Review #1349573 is a subjective opinion of poster.
Reason of review
Problem with delivery
I have always ordered my drapery hardware from JC Penny but, with customer service and the shopshod way that they package outsourced items items from other companies. I won’t anymore. I ordered hardware, received the box, but I didn’t open the boxes. My mistake and I...
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Review
#1348294 Review #1348294 is a subjective opinion of poster.
Reason of review
Order processing issue