JCPenney
Reviews and Complaints
Furniture JCP
- Run around no one is to blame no one takes ownership
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Verified Reviewer | Winter Garden, FloridaClothes
- Product
Jcpenney Work Experience Review
Website is ridiculous
- Product
- Dealing with the website
Jcpenney - Sephora Make Up Review from Sioux City, Iowa
Awful experience
- False promises
- Worst customer service
- Paying for a sofa i never received
Resolved: Banned From Jcpennys for demand refund
Ban was removed after speaking to store manager
This order would be expedited which it was no so on 1/28/2016 still no ring told it wouldn't be in here at the soonest next week after spending 62 min on phone they said they could cancel the order and refund my money in 3-5 business days I told I want my money refund now and that I had waited long enough for them to correct mistake. Customer service told me to contact the store and see if I could get a cash refund so I called the store asked for the manager at 7:28 pm spoke to a manager she told she could not authorize that and would have to be store manager that did that. I was on the phone with my local jcpenny for 7 min that including all the transfer and hold time I spoke asst manager or shift manager for a total of 4-5 min at max. She informed me the store manager would be in at 10am and to bring in paper work and speak to him then.
So I show up at 9:55 am sitting in truck waiting for store to open when a police officer walks up to my car and asked am I the gentleman here for a return I stated yes and asked why the police where there. I was informed the manager felt threatened and felt law enforcement need to be there. After speaking to asst manager she told me that I cussed here out which is complete false and she was scared mind you I never made 1 threat or any thing that just wanted my money back and to not do business with there jewelry dept ever again.
I was told by the officer I was now banned from Logansport Indiana Jcpenny. I felt like a criminal I am upstanding member of my community with no criminal record to be treated this way show the lack of customer service ability and lies they will tell when they I confronted about something they messed up
- Customer service
Preferred solution: I want a written apology and my ban removed in writing to store 0483 Logansport IN
Jcpenney Staff Review from Jackson, Missouri
Shopped at JCPenny today for the first time in over 10years and I can see exactly why I stopped shopping there. They treat vets like nothing and on top of that give them a pathetic 1% discount off their purchases.
They didn't even greet me when I came in.
I will never shop here again... In fact I'm returning the purchase I've made thankfully there's other stores around here that are Veteran friendly!
Other Product Review
Complaint about J C Penny not having my product
- Lack of product selection
- Wasted my time and gas
Preferred solution: Stock more products and advertise
Jcpenney - Account Review from Ashburn, Virginia
Jcpenney Staff Review
Jcpenney - Clothing Review from Santa Ana, California
I just spent an hour waiting for a shopping cart at the Redlands JCP. As a handicapped person it's a necessity, not a luxury.
I tried shopping and pre-selecting my purchases, which would have totaled around $300 before tax. I asked for a manager, and all she could say was they have a shortage of carts. I was exhausted from walking and waiting for a cart by that point, and the line was over 20 customers long. Needless to say, I am sitting in the parking lot waiting for my pain medication to work so I can go spend my hard-saved Christmas gift money at a store that actually WANTS my business and ACTS like it.
P.S. Three trips to the fitting rooms there was no attendant nor even a rack available for unwanted items. The worst part though was not even a *** chair to sit on to put my shoes back on. Shame on you JCP.
Kmart has surpassed you in customer service. I never thought I'd see the day.
Shirt Review
Jcpenney Checkout Review
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order no: 863625