JCPenney
Reviews and Complaints
Didn’t get refund
User's recommendation: Shop elsewhere
Missing items
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Verified ReviewerAbout my package
- Fraud about package
Preferred solution: Full refund
User's recommendation: Don’t buy anything from them
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Verified ReviewerWhy I'm No Longer A Penneys Customer
The company has read and ignored my complaint. I'm not surprised in the least.
Penneys doesn't need me as a patron any longer. I was treated with a total lack of respect that completely shocked me.
I had ordered a cardigan online on March 12, 2023, to be delivered to my local store in Mentor, OH where I would pick it up. I had done this type of transaction before. I paid for the order with my PayPal account.
I waited for two weeks before being notified that my order was cancelled. Not why it was cancelled. Simply that it was cancelled. I was offered a gift card in lieu of a refund, which I declined.
I needed a cardigan, and I was going to have to look elsewhere for one. This was March 26, 2023.
Fast forward to April 10, 2023. Another two weeks have passed with still no sign of a refund. What is the reason for the delay?
I called the toll-free customer service number and was told by a helpful rep it takes ten to fourteen business days to process a refund. (It sure doesn't take that long to process a payment.) I was assured that I would have my refund by next week, which happened to be today. Guess what? I didn't.
I made my second call to your toll-free number.
This time the call was answered by a man with a heavy Spanish accent. Unfortunately, I didn't get his name because I didn't want to speak to a regular representative this time. I wanted to speak to a supervisor. But of course, I wasn't going to be permitted to speak to a supervisor without first telling the front-line rep what my issue was.
I'm in customer service also. I know how it works. I also know that after the customer explains the problem, the best thing to do is to put a supervisor on the line unless you, as a front-line rep, have the authority to do what the customer is asking. In my case, I was asking for an immediate refund.
No more dawdling around and making excuses. Just process my refund right now and let me move on with my life.
This guy, however, makes it his mission to insist that I have to call PayPal because *they're* the ones who are withholding my refund, not Penneys. I've never heard of such a cockamamie thing. PayPal processes and distributes payments to clients such as J.C.
Penney. They don't get involved with refunds unless there is a dispute of some sort. He talked over me repeatedly and absolutely, positively REFUSED to allow me to speak to a superior because I hadn't been a good little girl and called PayPal first. I asked him incredulously if he was refusing to transfer my call and he confirmed that he was.
I then told him I would never shop with Penney's again. He told me goodbye and hung up on me!
So there you have it.
I did get my refund from PayPal. Not because they were withholding my refund, but because they have a buyer protection policy. Penneys hadn't sent me the merchandise I had paid for so PayPal refunded my money.
That opened an investigation to find out if Penneys is following the agreement they have with PayPal and if not, that agreement may be ended.
That's why you lost a customer of over 50 years today. I'll also be telling my friends about this experience as well.
- Rotten customer service
Preferred solution: Knowledge that I'm helping other customers stay away from this company and their complete lack of customer service
User's recommendation: Stay away. The old Penneys from years ago is long gone.
Fraud
User's recommendation: Watch your credit cards like it were children. This world is tough
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Verified ReviewerI called JC pennies like a week ago and I was back in the store again today and the same problem is still there. They never corrected the problem.
Preferred solution: Fix the problem
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Verified Reviewer | Indianapolis, IndianaMy order is the wrong color
To see were is my package
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Verified ReviewerOrder
- I want my order
Preferred solution: Deliver product or service ordered
Cannot pay bill over the phone
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Verified Reviewer | Owatonna, MinnesotaFrustration
User's recommendation: Buy Amazon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service in store.
I've been a JC Penny shopper for many, many years. Recently we visited the location at Crossgates Mall in Albany and will never return.
Apparently they like to pay their employees to stand around chatting instead of helping customers. We were trying to make a purchase but both check out counters were experiencing issues with customers. We noticed the 2 ladies at the jewelry counter were just standing and talking to each other. We asked one lady if she could check us out and she said no.
We went and waited in line again but the line still wasn't moving. We went back to the 2 ladies at the jewelry counter who were still just chatting with each other and they said " it's store policy, we can't check you out here but you can try downstairs. " We go stairs and not a single employee in sight. Go back upstairs and tell the ladies at the jewelry counter that we're unhappy we can't get anyone to check us out and then they say "well if you really want those items I'll check you out" .
Seriously??? 25 minutes of trying to find help after you refused twice and now you change your story?
Preferred solution: Apology
Frustrated with JCP online ordering
I placed an order and when I got to the part where you put in your payment, the screen directed me to click "Review Order", but it wouldn't do anything. It just stayed on the payment screen.
I redid the payment at least 10 more times to no avail. Finally, I resorted to using PayPal to get the order placed, BUT I have recently moved to a new state and haven't updated my address in PP yet. I didn't catch it until I received the emails saying the orders had shipped. I have spent hours on the phone with both JCP and UPS, but neither will change the delivery address nor stop the order.
The customer service reps at JCP are hard to understand and cannot nor will not help advance the issue up the chain. UPS says they have to hear from the shipper to change the address.
Coupo n
User's recommendation: Shop elsewhere.. period ..
My order
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