Susanne P Cac
map-marker Shelbyville, Tennessee

Didn’t get refund

I ordered 2 toddler shirts and a toddler summer outfit and got them sent to Jcpenny. None of them worked out and the clerk nor the 1-800 number rep would refund the shipping costs. I wont be ordering from jcpenny again for this reason.
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User's recommendation: Shop elsewhere

Anonymous
map-marker Henrico, Virginia

Missing items

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I have been waiting to receive the 6 items in my order. When I try to track I have no luck. But received a confirmation email
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Barleen K

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Verified Reviewer

About my package

Service by JCPenney very very bad , I recommend dont get into the scam , they are fraud which was my experience with package .. guys dont waste your money
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Loss:
$40
Cons:
  • Fraud about package

Preferred solution: Full refund

User's recommendation: Don’t buy anything from them

Tina Z Uoa

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Verified Reviewer

Why I'm No Longer A Penneys Customer

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Updated by user Apr 21, 2023

The company has read and ignored my complaint. I'm not surprised in the least.

Original review Apr 17, 2023
Today is the day I had it decided for me that J. C.

Penneys doesn't need me as a patron any longer. I was treated with a total lack of respect that completely shocked me.
I had ordered a cardigan online on March 12, 2023, to be delivered to my local store in Mentor, OH where I would pick it up. I had done this type of transaction before. I paid for the order with my PayPal account.

I waited for two weeks before being notified that my order was cancelled. Not why it was cancelled. Simply that it was cancelled. I was offered a gift card in lieu of a refund, which I declined.

I needed a cardigan, and I was going to have to look elsewhere for one. This was March 26, 2023.
Fast forward to April 10, 2023. Another two weeks have passed with still no sign of a refund. What is the reason for the delay?

I called the toll-free customer service number and was told by a helpful rep it takes ten to fourteen business days to process a refund. (It sure doesn't take that long to process a payment.) I was assured that I would have my refund by next week, which happened to be today. Guess what? I didn't.
I made my second call to your toll-free number.

This time the call was answered by a man with a heavy Spanish accent. Unfortunately, I didn't get his name because I didn't want to speak to a regular representative this time. I wanted to speak to a supervisor. But of course, I wasn't going to be permitted to speak to a supervisor without first telling the front-line rep what my issue was.

I'm in customer service also. I know how it works. I also know that after the customer explains the problem, the best thing to do is to put a supervisor on the line unless you, as a front-line rep, have the authority to do what the customer is asking. In my case, I was asking for an immediate refund.

No more dawdling around and making excuses. Just process my refund right now and let me move on with my life.
This guy, however, makes it his mission to insist that I have to call PayPal because *they're* the ones who are withholding my refund, not Penneys. I've never heard of such a cockamamie thing. PayPal processes and distributes payments to clients such as J.C.

Penney. They don't get involved with refunds unless there is a dispute of some sort. He talked over me repeatedly and absolutely, positively REFUSED to allow me to speak to a superior because I hadn't been a good little girl and called PayPal first. I asked him incredulously if he was refusing to transfer my call and he confirmed that he was.

I then told him I would never shop with Penney's again. He told me goodbye and hung up on me!
So there you have it.
I did get my refund from PayPal. Not because they were withholding my refund, but because they have a buyer protection policy. Penneys hadn't sent me the merchandise I had paid for so PayPal refunded my money.

That opened an investigation to find out if Penneys is following the agreement they have with PayPal and if not, that agreement may be ended.
That's why you lost a customer of over 50 years today. I'll also be telling my friends about this experience as well.
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Cons:
  • Rotten customer service

Preferred solution: Knowledge that I'm helping other customers stay away from this company and their complete lack of customer service

User's recommendation: Stay away. The old Penneys from years ago is long gone.

Anonymous
map-marker Blytheville, Arkansas

Fraud

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I received a statement which I thought was odd. Over 600 dollars, I always pay it off. The last ordered was women tank tops and in several colors. I just can't phathum what it was as well not receiving anything. My credit is very important to me. I was married for 30 years and he destroyed my credit. My home,my car, 8 rental units are all paid for. I have 1 house that has a note. Therefore fraud must have crossed my path. Please help me. Thanks. Tina Jackson 870838****. I sleep in the day. A phone call from you can reach me about 5pm.
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User's recommendation: Watch your credit cards like it were children. This world is tough

Martha C Luc

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Verified Reviewer

I called JC pennies like a week ago and I was back in the store again today and the same problem is still there. They never corrected the problem.

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If you want to know what the problem is, please call me. My phone number is 717-350-****. I will tell you.
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Preferred solution: Fix the problem

Kimberly A Nir

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Verified Reviewer
| map-marker Indianapolis, Indiana

My order is the wrong color

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I have ordered twice and received the wrong things. The nearest store in in KY. And i dont have a computer to print out returns. So it makes it difficult. I live in Indiana. The man on the phone was very nice. But its my gas money i use to take it back to the store in KY.
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Anonymous
map-marker Salt Lake City, Utah

To see were is my package

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I am sorry that I listed to the phone I though that 5 was great and 1 was poor I love the out fit that I got and the man I thing his name was Woody was great on the phone he told me that the order was in and I went and got the idem at the store in West Valley Ut That you I plan on buying my cloths here at J C Penney's
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Carine T Lcs

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Verified Reviewer

Order

Where is my order ? Commande n#3329 from july 08 2023 at 03:38pm. When can i receve my order at home please.
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Loss:
$60
Pros:
  • I want my order

Preferred solution: Deliver product or service ordered

Ramonda S Rev

Cannot pay bill over the phone

I have tried many times to pay my bill over the phone but the system seems to be not working I always pay over the phone. I was unable to retrieve my account number
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Angela L Dvk

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Verified Reviewer
| map-marker Owatonna, Minnesota

Frustration

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I am currently on hold waiting 37 minutes, 37 seconds awaiting customer service representative, bad experience only made worse
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User's recommendation: Buy Amazon

Julie P Qov

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Verified Reviewer

Poor customer service in store.

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I've been a JC Penny shopper for many, many years. Recently we visited the location at Crossgates Mall in Albany and will never return.

Apparently they like to pay their employees to stand around chatting instead of helping customers. We were trying to make a purchase but both check out counters were experiencing issues with customers. We noticed the 2 ladies at the jewelry counter were just standing and talking to each other. We asked one lady if she could check us out and she said no.

We went and waited in line again but the line still wasn't moving. We went back to the 2 ladies at the jewelry counter who were still just chatting with each other and they said " it's store policy, we can't check you out here but you can try downstairs. " We go stairs and not a single employee in sight. Go back upstairs and tell the ladies at the jewelry counter that we're unhappy we can't get anyone to check us out and then they say "well if you really want those items I'll check you out" .

Seriously??? 25 minutes of trying to find help after you refused twice and now you change your story?

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Preferred solution: Apology

Anonymous
map-marker Riverview, Florida

Frustrated with JCP online ordering

I placed an order and when I got to the part where you put in your payment, the screen directed me to click "Review Order", but it wouldn't do anything. It just stayed on the payment screen.

I redid the payment at least 10 more times to no avail. Finally, I resorted to using PayPal to get the order placed, BUT I have recently moved to a new state and haven't updated my address in PP yet. I didn't catch it until I received the emails saying the orders had shipped. I have spent hours on the phone with both JCP and UPS, but neither will change the delivery address nor stop the order.

The customer service reps at JCP are hard to understand and cannot nor will not help advance the issue up the chain. UPS says they have to hear from the shipper to change the address.

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Anonymous
map-marker Omaha, Nebraska

Coupo n

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Was mailed a coupon opened it said 50% Off. Tried to use it.. customer service rep kept reading the Micro fine print exclusion. I call BS. What a joke Jc penny's shas become..
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User's recommendation: Shop elsewhere.. period ..

Anonymous
map-marker Queens, New York

My order

I had the worst customer service being on the phone for 1 plus hours just to process a return and reorder. I paid $109.45 for my items I am returning and this agent telling me I am being refunded $26 when I started getting upset then she said $93 still doesnt make sense to me and then when am irritated and asked for a manager then she give my my full refund and I still didnt get to speak to a manager
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