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Just received a letter informing me my account was cancelled due to credit activity. I was sure to thank them and advise I will no longer be shopping at the dying jcp. I was never late and hadn't used the account in over a year. This is how a store in trouble operates....
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1.0
#1090478
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I brought a pzir of arizona girls jean shorts at jcp east liverpool store they were to tight so i could not remember were my reciept was so took them back. The person working said. Because i. Had no reciept i would only get 30 cents . I went. Ack in to find a larger...
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2.7
Product
#1088842
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I'm a JCP salon client my issues is the St Charles Mall JCP salon never seem to have the relaxer for my hair my stylist have to go through a lot just to get the sensitive scalp for my hair. Why do the salon manerger put the stylist through this? And Im sitting in the...
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#1088160
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Jcpenney - Messy fitting room store

Jcpenney
#1089527
Fitting rooms are messy because customers try clothes on and instead of hanging them up, they drop them on floor. Before we are able to clean up a fitting room, another customer has come in and adds to the pile. a suggestion would be to clean up after yourselves!!!
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Jcpenney - Fraudulent business practices. False advertisment

Jcpenney
#1086607
On Saturday August 11, 2017, J C Penny (Treasure Coast / Florida) offered ten dollars discount on items over 25.00 in the store. (which had to be scanned from your phone after 1:00 pm) I intended to purchase sneakers for my children. When I got to the cashier she advised the discount did not cover sneakers. I walked away disgusted and left the sneakers
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Jcpenney - Harassed with receipts return

Jcpenney
#1085620
1.3
I returned some shirts with a receipt purchased a week ago and was told to call 855# sent to india rep. With language barrier to be told the same thing i can't return items for 180 days! No issues with prior purchases or returns... THE IS TERRIBLE CUSTOMER SERVICE! NO WAY I WILL SHOP HERE - BEWARE DO NOT BUY ESPECIALLY APPLIANCES AFTER THIS!
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Jcpenney - Rebates

Jcpenney
#1083882
1.0
I purchased a crockpot from JCPeneny that advertised a $12 rebate. I wasn't allowed to use any other discounts with the purchase but figured it was ok cuz the rebate made it a good deal. Went to pull up the rebate and it expired the day BEFORE I purchased it. What a freakin scam. They can have their *** back. I'm going to Kohl's
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i now own 14 pairs of towncraft shorts. i need to replace some of them. now i find they are no longer available. i have to decide to pay twice as much for shorts or go to another sorce. i hae shopped at pennys for over 60 years.who ever made this decision can take the...
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1.0
Product
#1087158
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Ordered 7 cellular shades from them in April. They were slightly wider than what they had advertised, but it worked ok and once I got them hung, they looked nice. By July, one of them was splitting open at the pleats. I went to my local JC Penney Home store (10 miles...
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1.6
#1087055
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I purchased a bed from JC Pennies. It was defective so I exchanged it. No questions asked, no problems at all. The second bed was also defective only this time they wanted to charge me a restocking fee of $125.00. What? This bed is under warranty!What does that mean?...
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Product
#1085154
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On hold for 42 minutes with their supposed "customer service" because you can't cancel an online order online! Imagine that. When they finally picked up I was told I was out of luck as it had already gone to fulfillment. I said, "YOUR customer service had me on hold...
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1.8
I didn't like
  • Customer service and cancellation policy
  • Way i was treated
  • Customer service
#1084057
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I ordered a pair of white shoes back in may as they advertised. Was informed they were on back order. 2 months later I received email that the store was sorry it was taking so long and they will let me know when shoes were available. Have not heard one word from them...
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Anonymous
Joanne Coffin

Did you send them screenshots of your emails from them? Try tweeting them....that gets results FAST! @askjcp They got right back to me when I had a similar problem.

2.0
Product
#1083284
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I used to buy Cabin Creek pants in extended sizes. I liked them so much I bought them in nearly every color they made. They were the only comfortable pants I would wear to work. They could be dressed up or down and were so comfortable. They were easy to wash and could...
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Anonymous
Joanne Coffin

Check out an place called Poshmark they have many listings for cabin creek pants for about $10 a pair. Good luck!

#1082248
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Went into the JCPenney furniture store in Pleasanton, CA. The sales seemed great and we purchased a mattress set and a couch. The sales person stated a 2 week delivery and provided contact information. 4 weeks later my wife is upset that they haven't delivered, she has...
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Anonymous
Joanne Coffin

I had a similar problem. Tweet them at @asjjcp that gets results FAST.

1.9
I liked
  • Discounts and products
I didn't like
  • Not allowed to talk to manager level
  • Unresponsive delivery group
  • Too many departments to contact to resolve problem
#1081664
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