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Went to jcpenny 3 times in last week, and each time dealt with the same manager and had problem with her attitude. Last time i return something and she came and asked the cashier what she was doing and after returning everything, the manager started scanning and...
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Anonymous

Anonymous If you are a chronic returner you are not going it be valued as a customer.

Anonymous

Smitty That's a whole lot of squawking over very little corn.

1.0
I didn't like
  • Incorrect information
  • Not helpful
  • Customer service or quality
#1037927
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Went to return handbag and was automatically told it wasn't from their store. I had to pull up the item to prove I was telling the truth. When I return things it usually takes well up to a half an hour because their system is so poorly run that the persons using the...
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3.3
I liked
  • Coupons
I didn't like
  • Untrained staff and deceptive reps
  • Jcp big corp picking on little person
#1036227
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This is the original poster here. I got an email asking me to update my post. After numerous attempts contacting jcp for them to resolve this issue and getting the run around for 5 business days after the money left my account I contacted my credit card company and...
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1.0
#1035721
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Short Review for April 07, 2017, Pc_service

#1031152
CEO.....My wife and I went to one of your stores...and it was an incredible rotten experience. Do you know what is the state of your customer service? You should putting yourself out of misery and go chapter 11
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Cabin Creek Jeans Review

#1028762
Have been a Penny's customer for years and now you do not carry cabin Creek pants any longer.I am a barber and have worn these pants for over 20years. Where can I order them now???. I still work and need to buy some. Mary 717-794-2420
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Short Review for March 28, 2017, Pc_pricing

#1026828
2.5
1 pan in a box, was priced at $100, the register rang up $120. Gift cards were used, or we would never pay that price. We went back for a refund, and did get it. Pain!!!! Pain!!! Back to Walmart"!!
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Short Review for March 23, 2017, Pc_description

#1024875
2.3
Item I ordered online not what description said!!! Royal velvet, Manchester draperies, WERE NOT LINED as it stated! Color is what I need, but not gd quality! I cald customer care, they could have cared less!!! Last time I order from JCPenneys, I will go back to Macy's!
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I am so disappointed in my recent experience with JCPenney. I have always been a dedicated customer, and I just don't have any faith in JCPenney anymore. I placed an order via JCPenney.com Order#2017-0895-1016-7612 on March 30th. On March 31st I received an email...
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Anonymous

Anonymous Heartbroken???

3.9
I didn't like
  • Customer service
#1033149
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I loved shopping at JC Penny until recently. I ordered a necklace for a Christmas gift and after a month of not getting a confirmation email or a charge on my card I ordered another one. This one cane with the wrong stones and a tangled chain. I needed it for my Mom....
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2.9
#1030061
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I bought a Samsung dishwasher online after I went shopping at the store and the sales girl was not much help. I found a coupon online where I could get the dishwasher for $52.90 less. I ordered it and my credit card would not go though. It was not the credit card issue...
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rollo2016

rollo2016 Make sure they credit back your money. This is why you should never, ever use a debit card and only a credit card online---or anywhere else for that matter. Debit cards can be...

I ordered a bed frame that went on half off a day or so later. I called to cancel or ask for the new price. I was allowed neither. I called again a few days later after I found the price again on line. I was elevated to a supervisor named Mike who told me I already got...
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1.0
I liked
  • Products
I didn't like
  • Way the situation was handled
#1027088
Reply to reviews
Bought a bracelet on 3/20/2017. Brought it home took offthe tags but then realized it was gold over silver. So at that point i wanted to return it. I messeged JCP asked them if i could return jewelry bought at one store could it be returned at another. Yes they...
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#1027034
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Jcpenney Jcpcom Customer Servuce Associate Review
I went to the store located in The Post Oak Mall in Collage Station TX on March 27,17 at 7:30 went to to get checked out Boone was around so saw the lady at the Jewelry counter asked her is there anyone else who can check me out she responds with a Come around the...
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3.2
#1026429
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Contact Jcpenney

Headquarters Address:
JCPenney Catalog
P.O. Box 8178
Manchester, CT
Phone:
(800) 322-1189
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I wanted to let you know Taslimah’s customer services were excellent and exceptional. She was extremely helpful and patient with me. Taslimah answered all my questions and walked me directly to the department where the article I was looking for. Taslimah should be...
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#1026406
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