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Placed order for waverly curtains in store. Paid 92.00 & then NOTHING!! No email updates on order. No customer service (called 5 times with average wait time 30 min. Never answered so i hung up.) The automatic responses at customer service said they had no information...
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2.9
#1078477
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I have shopped occasionally with JCP since I was a young adult -- so, about 15 years. Recently, I popped into the store for a few items and wound up approved for a JCP Credit Card; the transaction was great, the CS rep was very informative/polite, and everything was on...
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#1078225
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On July 20 I received an e-mail stating a issue with my payment method on a recent order. Needed to call 1-800-322-1189 within 72 hours to keep order in process. On July 21 at 3:50 pm I called the number and was on the phone for TWO hours. Transferred from one dept. to...
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#1077984
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Jcpenney - Deceptive Return Policy

Jcpenney
#1077985
I will not longer purchase anything from JCP. I purchased school uniforms for my daughters in numerous sizes because she hates shopping. I attempted to return 2 pair of uniforms with the receipt and my refund was denied. I couldn't find anywhere on the receipt that states a refund will be denied with a receipt. I will no longer patronize JCP.
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Jcpenney - Bad customer service

Jcpenney
#1076107
3.7
Had a defective coffeepot under warrantee took it back to exchange it was told it had been to long even though it was under warrantee had a problem with the same rep at Christmas time told me I could not return it was company policy two hours later sent my girlfriend in same coffee pot she gave her a new one great practice jc Penney what a great example of your good customer service
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Jcpenney - Not worth my money or time

Jcpenney
#1072024
3.1
Slow check standing there 10 minutes to get someone to checkout. I loved my shirt until i wore it all day havent even washed it already has fuzz in front of blouse poor quality!
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Jcpenney - Customer service online order

Jcpenney
#1066132
2.5
I was checking on an on line order waited 34 minutes to get a person to talk to. I've called the last few days and always gave up after 20 minutes don't think I will order from them again.
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I purchased a swimsuit and after returning home I found it was missing the neck strap (which I need). I tried to exchange it two days later and could not because I am not allowed to return anymore because I have made too many returns. No WHERE on their receipt or...
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1.0
I didn't like
  • Return policy is very deceptive
#1077278
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We bought a fridge stove washer and dryer on the 4th of july. All scheduled to be delivered on the 13th of july. Went back to add a microwave and a dishwasher set to be delivered on the 18th of july. The 13th came and the delivery guy called and said that all 4...
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1.0
#1077172
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Don't ever order any furniture from JCP, they will have to order from some one else like Ashley and you will be in trouble dealing with JCP for delivery, returns and any order changes as they don't have any control over anything once your order has been placed. My...
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1.5
I didn't like
  • Customer service sucks
#1077061
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On June 23rd we ordered a Samsung dishwasher from JCPennys to be installed, and paid for everything with a JC penny card over the phone- including dishwasher, supply cord pack, installment fee, and the hallway of the old washer. July 3rd was the set delivery date., and...
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1.0
#1077033
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Ordered a comforter in-store on 7/4 (and which I needed by 7/14). Sales person was extremely helpful and assured me delivery 4-7 business days. Well, that didn't happen. Called customer service twice and waited more than 30 minutes each time. Never did get thru....
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2.6
I liked
  • Staff
I didn't like
  • Very poor customer service
#1074664
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Purchased drapes at JC Penny on June 27, and was told I would be contacted for installation. When no one called me back and despite having to call the store, been given installer number, still no response after 4 messages left! I am pissed off at the poor customer...
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2.6
#1073572
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On June 23rd we ordered a Samsung dishwasher from JCPennys to be installed, and paid for everything with a JC penny card over the phone- including dishwasher, supply cord pack, installment fee, and the hallway of the old washer. July 3rd was the set delivery date., and...
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Anonymous
Krystle

We had ordered 6 appliences and all 6 of them were damaged. we have been living out of a cooler for the last week and a half because we sold our fridge thinking we were gettin...

#1073443
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