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2.4 Based on 244 reviews
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  • Customers like
    • Product 13
    • Customer service 4
    • Sizes available 4
  • Customers don't like
    • Customer service 14
    • Rude employees 13
    • Treatment 9

Was in Greenwood,SC doing the x-mas holiday need to check out but cashier were busy. I asked this man to check me out,well he started interupting the associates that were already busy with customers. Turns out he was the store manager!! How did he become mang. and cannot run a register. That was very rude;to the customer and. embrassing to the associate.The young lady kept apologizing for his rudeness. I have shopped here for years and all the... Read more

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Called jcpenney again, 20 min hold and phone disconnected. Waited hour and called again, she put me on hold for 45 min. I simply need to Chang order that has not been delivered. My credit card has been charged already. Called corporate and was forwarded to credit, and of course no one answered had to leave message. I have no bed and now no money to go somewhere else. I've hit a wall and don't know what to do. I can't believe this is happening.... Read more

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I purchased bed. Before delivery I tried to contact to change order. I'm put on hold with message about longer than normal call volume. I can't get through. The few times I talk to person they forward with more music and sorry about call volume problems. They charged $1,000 to my card already and I have no bed. I'm disgusted and never seen such poor customer service. They have no number to call so I can solve this problem. I've even tried... Read more

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So I paid my JCP credit card payment in full via my banks bill pay. JCP returned the payment and then said they never received it. When I called customer service to see if the late fee could be waived they said they had no record of the payment being mailed in and wouldn't waive the late fee. They said if I just forgot to pay the bill they would waive it but not for my reason. I have all of the confirmation numbers from my bank saying that they... Read more

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Me and my mom had an issue with a JCPenney's employee, Junko. We signed up for a JCPenney's card and got 35% which we used and bought some jeans, but another employee charged us the wrong amount and when we went back the next day to fix the problem we explained the problem to Junko, but she kept arguing and wouldnt give us a 35% discount even though it was their fault for charging the wrong price. She kept arguing with me and interupted me and... Read more

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I opened an account with Penneys to purchase a refrigerator for my son. When we arrive at the store I was told that they would have to order it and it would take 7-14 days. We needed it that weekend. I do not understand how you plan to compete selling appliances with Lowes, Home Depot, and Best Buy, and others if this is what you normally do. What happens to people whose appliances quit working and they need a replacement right away? Had to go... Read more

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  • From mobile
  • Jan 06
  • #986873

We went to Jc penny fields ertel road shop. Had bad experience from the employee Lisa. Is she the owner of Jc penny? She was indirectly saying us to get out from Jc penny. We cancelled Jc penny card because of Lisa behavior

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  • From mobile
  • Jan 01
  • #983341

My experience at the West Lebanon JC Penney store today was awful. I was standing in line to exchange an item and the one and only cashier ***. How very rude! It will make me thing twice about ever shopping in this store again. I have filed a complaint with the store manager.

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I bought a washing machine on Thanksgiving Day and I had to wait until December 23rd for delivery. When they took my old washer they took the pedestal. They were supposed to leave it but they only left the front. I got in touch with customer service after being on hold for 1 hour and asked for it to be returned. They said I could go to the warehouse and pick it up. I called back realizing I couldn't install it myself. They agreed and said I... Read more

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I return my package on 12/2/1016 with the pre paid label I got from your company. I didn't get a tracking number but a number that was able to tell me when the mail was carried out to the company from the USPS store. I shipped out two packages that day, one from your company and to another company. They received there packaged about 2 weeks ago and I haven't heard anything from yours. So I reached out late last night and the employee that i... Read more

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