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I ordered a refrigerator; was told it would be EIGHT days! Like a dummy, I waited for eight days. Got the fridge. Never worked. No motor, no fan. Within 30 minutes I was calling the number the delivery guys gave me. AND THEY ARGUED WITH ME ABOUT IT! Well, it worked...
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1.5
I didn't like
  • Not allowed to talk to manager level
  • Lousy so called service personnel
  • Worst experience i ever had buying something
#1117373
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I placed an online order, picked it up at JC Penny (Garden State Plaza, NJ), and realized when I got home that one item was missing (3 items were in the bag - one was missing). I called the 800 number right away, they said they would look into it. I called the 800...
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3.4
I liked
  • Refund was made for missing item
  • Corporate
I didn't like
  • Order fulfillment
#1117294
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I got shifted around from many clerks with no last name who were totally useless. One told me it would take 6 days to replace. And when I said that was not good enough, the next person said that it would now be 10 days. One had the audacity to think I was stupid enough...
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Anonymous
lindalinchy_3

And then it got worse...but I'm tired right now.

1.9
I liked
  • Product offered
I didn't like
  • That it does not work and i am getting lousy service
#1117119
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Jcpenney - Jewelry delivered to store instead of home

Jcpenney
#1111740
I ordered the locket on 9/25. It arrived, according to UPS, at the Washington Square store on 10/3. It is now 10/7 and nobody can answer my question on when I can pick it up. In fact, customer service seems to be confused on my order and cant find it. I do have until 6/12 before I can get really upset. I will never do this again!
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Jcpenney - Synchrony Sucks!!!

Jcpenney
#1110799
I have been a JC Pennys card holder for more than 10 years(excellent standings). I am currently a platinium card holder, but this as far as I wish to go, as I just out that Synchony bank is the issuing bank for jc pennry. I am so done, I want nothing to do with synchrony. If indeed there really is such a beast! Done with you JC!!!
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Jcpenney - Online orders

Jcpenney
#1090828
1.0
Details
If you order online and make too many returns, they will flag you in the system and you cannot return anything for 6 months. What a rip off, taking my business somewhere else.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Jcpenney - Messy fitting room store

Jcpenney
#1089527
Fitting rooms are messy because customers try clothes on and instead of hanging them up, they drop them on floor. Before we are able to clean up a fitting room, another customer has come in and adds to the pile. a suggestion would be to clean up after yourselves!!!
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I placed an online order for 3 sets of towels on Columbus day. Price was super quality rating was good. On 10/12 I knew delivery was getting close so I checked on status to find that they said the delivery had been to my front porch 5 minutes earlier. Nothing on the...
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Anonymous
Anonymous

What do you expect from JCP????

Anonymous
Anonymous

What do you expect from JCP. shop somewhere else!

1.4
I liked
  • Elena wwas polite and tried to help
#1114297
Reply to reviews
I went onto JCPenney's website and found this really nice dress for my homecoming. I checked the track my order multiple times. It said was backordered and won't come in yet. I called to see when I could get it, and the person on the phone was very nice and told me in...
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3.4
#1113544
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I wanted to buy Liz Claiborne pj's which were listed online as 27 using GOSHOP63. When I tried to checkout, it said Liz Claiborne was not honored with this coupon. I talked to 3 different customer reps, spending more than 1 hour of my time. Each rep said the price...
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1.0
I didn't like
  • Bad costumer service over the phone
#1110442
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I have been a customer of JC Penny’s since my college years in 1985. On October 1, 2017, I experienced unprofessional possible racism service from one of your employees as I requested service advice for French door curtains. I was in line waiting patiently as the...
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1.5
I didn't like
  • Customer service sucks
#1109118
Reply to reviews
I placed an order and the website showed an error so I replaced it. I received an email and showed they both indeed went thru. They are duplicates. I called the 800 number and it said I would need to hold 19 minutes and the recording said they could call me back. When...
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1.0
I didn't like
  • Duplicate item couldnt be cancalled within mins
#1108719
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We ordered a new mattress and base during Labor Day we were promised delivery on 4 occasions.9/6 9/19 9/22 and 9/28. I still don't have the merchandise. I think JC Penny is deliberately delaying and hasn't ordered the product. My guess is they promise prices they never...
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Anonymous
marc kroop

JC Penney finally resolved the issue by shipping the item and provided me with a nice gift card for my troubles. The matter was resolved by their corporate escalations unit b...

h.kitchener
h.kitchener

"Class action?" You must have seen that term in some comic book you read. If a retailer doesn't deliver a product when promised, then cancel immediately. This is not rocket sc...

#1108445
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They shipped me 3 pairs of sneakers in a size I do not wear, all the same style (pink & black, really?) instead of my real order. Call them at work on lunch. Let them know they shipped carp instead of my order (it appeared intentionally done as MY picking list was...
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1.0
#1108081
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