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I placed an order about midnight on Saturday night Dec. 16 and got a notice on my email that it would be delivered the 22nd or the 23rd. I paid for two day shipping. Today is Sunday morning and I called to cancel the order and got the song and dance about how this is...
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1.0
#1150182
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I am upset. I had a very simple question about returns for J C Penney. I waited an excruciating 1 hour and 47 minutes with a voice interrupting every 20 seconds or so to tell me how to use the internet via a non-person source, and when a real human answered, I was a...
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3.7
I liked
  • In pat
  • Staff in this department and prices
  • Service and quality of bedding and draperies
I didn't like
  • Terrible customer service to try to get a simple answer
#1149783
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I have tried contacting customer service through the number posted on the website several times on an order that was cancelled. 37 minute wait time, 46 minute wait time, 1 hour wait time while I was travelling and today the same thing. All I want is my money back and...
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2.0
I didn't like
  • Way this situation was handled
  • Not helpful
#1149594
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Jcpenney - No more jcp shopping for me!

Jcpenney
#1148057
1.0
Details
Jcp hasnt refunded money they owe me and its been 7 days! Jcp customer service is rude and not interested in customer satisfaction! They have held $250 for 7 days and I believe that to be highly illegal...
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Jcpenneys blvd mall Amherst ny

Jcpenney
#1147004
1.0
Details
Terrible customer service! Need better cashiers. Their clothing is ugly, I don't know what the buyers for their store are thinking . Will not be shopping at JC penneys again.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Staff
Value for money

Jcpenney - Bad Business!!!

Jcpenney
#1146374
Placed a order for Christmas on11-24-2017 and it keep saying shipped.....or in route and talked to someone other day she said its waiting a the warehouse really!!! Never again will I order from JCPenney
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Jcpenney - Stock up on staff!!!

Jcpenney
#1146217
It's the holidays you would figure you would have more than one person working on the order pickup section. I came during my lunch hour and nearly spent 40 minutes before getting helped.
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I ordered 2 mattresses on 11/14/17. The saleswoman said I can receive them in "2 to 3" weeks, and I was given information with a phone number and 2 email addresses to contact about a more precise delivery date. Neither email address worked, and the phone message gave...
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2.7
I didn't like
  • Poor mattress sales information misleading delivery period
#1149194
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I ordered a sofa and chair during the black Friday sale. My card was charged and after a few days I received an update that the furniture has shipped and I was to receive a call to schedule delivery by Dec 14. A week later I get a message that delivery will be delayed...
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1.0
#1148259
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Jcpenney - Jewelry is junk
Last year, December 2016, my husband got me a new wedding ring set for our anniversary and a necklace for Christmas, by April 2017, 2 diamomds had fallen out of my ring. I had a baby in April, and so my rings sat, not being worn for 6 1/2 months after that. In early...
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1.0
#1148238
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I picked out two Christmas presents on the JC Penney website 12/13/2017. There were no shipping options other than "standard shipping" available for the items I picked out. There was no time frame stated on the website during the checkout process for how long "standard...
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#1148018
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I actually LOVED and a huge fan of JCPenney until today as in every shopping trip = $100 or more and recommended to everyone. So I bought a toaster oven during Black Friday. I submitted the rebate immediately and received a tracking number email shortly after. I do...
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2.5
#1147917
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Ordered a necklace for my wife on the 22nd of November. A few days later I began tracking it and it was lost. JC Penney Did not know where it was They gave me the tracking number and I contacted UPS. They did know where It was but I was told they would put 8 day...
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2.3
#1147849
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Contact Jcpenney

Mailing Address:
JCPenney Catalog
P.O. Box 8178
Manchester, CT
Phone:
(800) 322-1189
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I order a mattress/ox spring from JCPenny on 11/23 and was told I would hear about it on the 5th for delivery waited, got email with no tracking info what so ever and no call nothing. I contacted them on their fb page(privately), and they told me Sunday this week that...
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#1147831
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