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2.4 Based on 199 reviews
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  • Customers like
    • Product 11
    • Customer service 4
    • Sizes available 4
  • Customers don't like
    • Customer service 14
    • Rude employees 12
    • Wasted time 8

I've been working for Jcpenney for three years never had a complaint about any customers until the new manager of the salon came in and treated me terrible I stood up to her and ever since she always gave me the ugly eye and got rid of me by moving me to another department because I didn't have the "personality" when I've been working there longer than she has. I will never return to that place called salon, there is so much un-professionalism... Read more

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tried to order a bed as a gift for someone and to go through the darn process 4 times and all four times JC penny could not get this order.......really upsets me .......this item was a gift and never got ordered through there so called systems.......called their customer support no help......called their home office and was assured this order would get placed......no luck either........received emails that this order was not fulfilled....... so... Read more

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Store #322: I walked in the store this morning on 9/24/2016 approximately around 10am to purchase an outfit for my son, and a shirt for me to attend a wedding this evening. My mom was with me as well as my daughter who is 10 yrs old. We were not in the store for long when I began noticing an older gentleman in a suit and tie watching me look through the shirts in the men's dept. I am a ***, who chooses to have my hair cut short and prefer to... Read more

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I have been a JC Penny customer for years and to be treated as if this means nothing is so outrageous. I talked to a rep in August about my minimum payment for August. It had been $72 dollars and now it was $142.00. He checked and said that I had payed late. Never happened. My bill is due on the 23rd of the month and I pay the 4th or 5th of the month every month. I have never missed a payment. I didn't understand that I wasn't paying the... Read more

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  • From mobile
  • Sep 17
  • #920354

I have had to throw away 3 Stafford button-down oxford shirts recently. I just purchased this spring. Apparently, they have changed the fabric, because it is shredding. See photo. My husband has worn these shirte for MANY years wirhout an issue.

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  • From mobile
  • Sep 14
  • #918944

Terrible place to work, especially the longer you're there the target on your back gets bigger and bigger they have ABSOLUTELY no loyalty to their long time employees. So dont plan on making a career there. The management is very unprofessional and lazy. If they go under you wont see a tear in my eyes

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Beware of the day your employment ends They really make you feel uncomfortable As if you aren't a human being who has feelings Watching every move you make until you get to the door poorly unprofessional management which are never on the same page... Read more

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Clothing that I have bought from JCP, including a 3 pc set of ballerina pajamas bought for my 4 year old, have gotten the little fabric "pills" all over (after only worn twice and washed twice, mind you in the right temps for washing and drying). Also after only wearing and washing a couple of times the Disney clothes I bought for my daughter are worn out looking. The colors on the clothes look like they should be a couple of years old. Not... Read more

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They just did the same to me. They cancelled two of my orders (which were purchased at really good savings due to the items being on sale in combination with some coupon codes). They sent me confirmation of my orders via email. Then they sent me confirmation of them having been shipped...and finally the tracking information showed the shipment as delayed for reasons that the sender re-routed them to be returned to them. I was charged for one... Read more

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I placed my order of 5 items on 8/23, they sent me a email today 9/4 reminding me that my order was ready for pick up. I pack up my family and drive the 14 miles to pick the items up to find out that only 1 of 5 is at the store and the rest might be in next week. I had the items set for pick up because shipping them would take 5 days longer. Mind you all were estamated ready for pick up by 8/2 at store or 8/7 delivered. So now I can wait for the... Read more

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