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2.4 Based on 227 reviews
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  • Customers like
    • Product 12
    • Customer service 4
    • Sizes available 4
  • Customers don't like
    • Customer service 15
    • Rude employees 13
    • Treatment 9

Out of no where Jcpenney has lowered my credit. This is the second time happened and I been with JCP for over 3 years. At first I started with 200 dollar credit then it increased up to 400 and then up to 600 and few months ago up to now supposed to be 800. I Called and asked and was told it was a random audit then spooked to the Supervisor who said it was something on my credit that is why Synchrony Bank determined this. Next I spoke with the... Read more

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I placed an order last year in JCPenney. I ordered a luggage set. In the last day I had to pick it up, I arrived to the store, and guess what? My product was not there. The workers gave my luggage set to another customer without asking for his/her signature or card, but of course, they did not accepted it. They wanted to convince me that I had already picked my order because the system said so. I talked to customer service and explained to them... Read more

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After moving to a new location, I placed an order with JCP online. It was cancelled two days later so that I would call and confirm the mailing and billing addresses. When I called, the operator sounded young and bored and asked me for my mailing address. I told her there could be two on the order and I gave her one. She then asked for the billing address. I told her I had just moved and it could be multiple addresses as I had not updated all of... Read more

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Sat the 26th at about 8 pm I was reviewing your application on my i-phone, and I was placing some items in a cart for my daughter for Christmas. My husband and I were to go over the list and narrow it down. I told him I had it all ready for review and we went to my Mac in the family room. When I pulled up your site and signed it my basket was empty! I was so confused, however, thought that maybe it was because one was an ap and the other was... Read more

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  • From mobile
  • Nov 29
  • #963950

Customer service at jcp.com is the most awful, rude, condescending," your bothering me" service i have ever received. Makes me want to never shop there again. Completely flabergasted at the way i was treated over the phone.

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The most unfriendly and unorganized service to thousands of customers who showed up at the park meadows store in Lone Tree CO on Thanksgiving day. There was a stampede because of their way of distributing coupons. Their checking out system was so slow at some check out counters that made me stand in a 2.5 hour long lane to checkout 4 items. Very frustrating and careless service performed by the team members at the Home Essentials department. I'm... Read more

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  • From mobile
  • Nov 28
  • #963107

Arial at JC Penney Westfields Mall aka Foxhills Mall in Culver City, California treats balaclava customers rude and with no respect. Arial is Hispanic and thinks she can cheat Black customers. Arial takes money from black customers that is not due to JC Penney and puts it in her pocket by cheating customers

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  • From mobile
  • Nov 28
  • #963048

Please train your Sales Associates. There should be no eating, drinking and talking to shoppers with your mouth full at the register. The lady was so rude, offer no help and sent you back to get a similar item with a tag so that she can scan.

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  • From mobile
  • Nov 27
  • #962483

JCP stores opened on Thanksgiving day at 3 PM with coupons at door for customers. At Eastridge Mall, San Jose, JCP staff came out of store to distribute coupon to customers waiting in line. This was not a good idea since it resulted in pushing, line breaking up etc. JCP should give customers coupon as they enter the store in line to avoid injury, chaos etc.

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I came to jcpenney to get a pair of diamond earrings for my neice's 16th birthday. The ad said that the sale starts on 11/26 at 5pm to 12/24. I arrived at the store at 6:00 hoping to get a pair. I asked the sales person where the earrings were and she proceeded to tell me that they sold out yesterday. I said that the ad clearly stated that the sale on them started Saturday 11/26/16 so why are they sold out?? I asked for a manager and she was no... Read more

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