filters
state:
Show
city:
Show
category:
Show
product:
Show
I was at the store located in Ridgemar Mall, in Fort Worth Texas, today at 5:00pm had gathered a few items to purchase was ready to check out, the girls that were suppose to have been at the register were off in the mens department talking while I'm standing there,...
Read more
#1104156
Reply to reviews
I visited the JC Penney store on Columbia Drive in Kennewick, Wa (around 10:30am) and was so disappointed. Women's clothes on hangers looked as though they were shoved onto the racks. There was no organization. Clothes on display tables looked like a pile of laundry....
Read more
#1104003
Reply to reviews
After continuing to send me new cards and doubling by available balance, I receive a letter that they are cancelling my card. I have a zero balance and have never missed a payment with them. I have not used the card in 8 months. This is ridiculous. They will report the...
Read more
#1102917
Reply to reviews

Jcpenney - Online orders

Jcpenney
#1090828
1.0
Details
If you order online and make too many returns, they will flag you in the system and you cannot return anything for 6 months. What a rip off, taking my business somewhere else.
Comment
Show
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Jcpenney - Messy fitting room store

Jcpenney
#1089527
Fitting rooms are messy because customers try clothes on and instead of hanging them up, they drop them on floor. Before we are able to clean up a fitting room, another customer has come in and adds to the pile. a suggestion would be to clean up after yourselves!!!
Comment
Show

Jcpenney - Fraudulent business practices. False advertisment

Jcpenney
#1086607
On Saturday August 11, 2017, J C Penny (Treasure Coast / Florida) offered ten dollars discount on items over 25.00 in the store. (which had to be scanned from your phone after 1:00 pm) I intended to purchase sneakers for my children. When I got to the cashier she advised the discount did not cover sneakers. I walked away disgusted and left the sneakers
Comment
Show

Jcpenney - Harassed with receipts return

Jcpenney
#1085620
1.3
Details
I returned some shirts with a receipt purchased a week ago and was told to call 855# sent to india rep. With language barrier to be told the same thing i can't return items for 180 days! No issues with prior purchases or returns... THE IS TERRIBLE CUSTOMER SERVICE! NO WAY I WILL SHOP HERE - BEWARE DO NOT BUY ESPECIALLY APPLIANCES AFTER THIS!
Comment
Show
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I have been a customer for years...But embarrassed that the North Hills Raleigh nc store finds larger women so repulsive that they put their clothing options in the basement away from other women's clothing on the first floor...no longer choose to be embarrassed and...
Read more
I didn't like
  • Store layout
#1099623
Reply to reviews
Why doesn't the consumer get the last word on this. We want Cabin Creek Pants brought back. I would like an explanation as to why they were discontinued without notice. They were the best fitting pants I ever had and they came in tall, which are hard to find. I would...
Read more
#1098912
Reply to reviews
Penny's was doing a buy one pair of jeans for regular price and the other for a penny. I've shopped penny's for a long time and have never been disrespected like I was by Troy in the Topeka KS store. I've been in customer service for over 27 years and would never treat...
Read more
#1096453
Reply to reviews
I ordered almost $100 of hair care products was promised in 7 to 10 days 2 weeks later no products getting total run around from everyone, the store itself and also the 1-800 in fact I was purposely hung up on (yeah they monitor their calls ) so I call again and the...
Read more
1.0
I didn't like
  • Worst customer service
  • 0 customer service
#1094974
Reply to reviews
After being a customer of JC Penney since 1960, I finally had enough of the lack of accountability and professionalism, integrity and willingness to take responsibility for their own mistakes and incompetence. Specifically when trying to buy something over the Internet...
Read more
2.5
I liked
  • For 6 decades jc penny was my favorite clothing store
I didn't like
  • Problem with delivery of every internet order
#1092845
Reply to reviews
I bought a mattress on July 16 2017, I was assured the mattress would be arriving around August 2nd and I would hear from the delivery company. The 2nd came and went so I checked the website and it just said shipped. I waited until 8/6/17 to call and get update. I...
Read more
2.0
I liked
  • Staff at the store who sold me the matress was wonderful
I didn't like
  • Worst customer service
  • Never ending wait to talk to customer service
  • Rudeness from customer service
#1091499
Reply to reviews
I purchased a product from JC Penny online around 11pm on Aug 19th. About 1 hr later I had second thoughts about my purchase and wanted to cancel my order. Their website has no place to cancel an order and their phone line was closed. I called first thing the next...
Read more
1.7
#1091053
Reply to reviews