JCPenney

I am beyond devastated that JCPenney has discontinued their line of Cabin Creek pants! I have been wearing their twill and corduroy pants for 25-30 years, and am absolutely beside myself wondering what I will do now for pants.

They fit well, are extremely comfortable, and looked professional at work (teaching) and casual enough for weekends and around the house. I seriously have no idea what I will order now, and am angry enough to cancel my Penney's charge account. I cannot be the only woman who feels this way, since I believe they were a popular item. I realize that most companies are trying to appeal to younger shoppers, but you are making a BIG MISTAKE ...

there are a lot of us baby boomers around with money to spend on products we like!! In case you have been living under a rock, by the way, there are more of us boomers than any younger mini generation, so why would you want to lose all of us as customers? I have been a loyal Penney's shopper since I was a teen myself, but I am extremely disappointed that my absolute favorite product has been discontinued.

I have already spent hours online trying desperately to find corduroy pants that are similar to Cabin Creek, and have had no luck yet. I would gladly do a free commercial for JCPenney, jumping for joy at the return of Cabin Creek pants!!

Hi there,
A few weeks ago (12/24) I bought a 32 piece cookware set for my new apartment. All of the pots and pans coatings have started to peel after a mere 1-2 uses while just simply boiling pasta and the coating pieces that come off in flakes from the pans as they peel get all through the food to the point I ingested some without knowing and have been having stomach issues since.

also think it should be said in case you arent aware the price of groceries is higher than ever and this situation caused me to lose around $20 in groceries, not including the groceries I had to use for the replacement meal I had to make.
So all in all this issue caused me a loss both in wasted time ingredients and money as well as the losing the ability to cook for myself until the issue is resolved which the timeline as stated to me was roughly 14 days via the rep I spoke to on the phone which I personally think is ludicrous.
When I spoke to customer service they told me my only option was to return the product which would take a minimum of 7 business days and then another 7 to process the return. This means Im going to be without cookware for over two+ weeks or I could accept a $7 courtesy credit which I personally found insulting. No one should be stuck with defective products just because you make them $7 cheaper.
I cant imagine this is the creative positive experiences level of service you strive to provide to your customers, I personally think either providing me a replacement set (preferably a different brand at a comparable price) as returning this seems pointless seeing that its no longer feasibly usable and most certainly not in salable condition so Im not sure why would we need to go through the hassle and wasted shipping costs and carbon emissions from frivolous shipping (which I already had to pay an extra $9 to have it shipped in the first place when from my research the weight of the product compared to shipping requirements should not call for that) when I could just throw the product out myself as I assume youll be doing just that once you receive it. And save us both the time and hassle.

Im move than willing to provide photo evidence of the damage as well as me discarding the faulty product in good faith so you dont feel like Im trying to do some thing nefarious.
I personally think either providing a replacement shipped to me or at least providing me a credit in the amount of the price I paid (bonus points if my overpriced shipping fee is included in that as well, but I wont hold my breath) for the item I purchased so I could put that towards a higher quality set and continue supporting your business would be the best appeasement strategy. Depending on the outcome of this interaction I think I may be looking outside JCPenney for my needs in the future as this situation has started making me believe JCPenney does not care about their customers or the quality of the product they provide them.
Order number: 202336****318595
Item: Moda Fina Chef's Du Jour 32-pc. Kitchen Combo Set
Email: clintonmhill@***.com
Phone: 878256****
I look forward to working with you in finding a solution to this issue.
Feel free to reach out if youd like me to provide any images of the defective products.
Best,
CLINT HILL
**edit to add: I purchased this online and dealt with customer service online.

Submitting the review required me to attach a store so I just attached one around my area. The employees in the Monroeville mall location have nothing to do with this situation and I cannot speak to any of their personal customer services skills.

I placed an online order that never shipped. JCPenney never contacted me, reached out or updated me to let me know that my order never shipped.

Instead, they continued to collect monies for me for the item -- while the item never actually left the warehouse. They marked my item as "shipped" and it was not. When I called in to see where my item was, I was told that it was "never picked up" by the carrier. When I asked, how is it that other orders have been picked up except mine, they couldn't provide an answer and continued to try to shift the blame on UPS -- even though JCPenney has the item.

I asked to speak to a supervisor, given that the remedy provided was:

1.

We will refund you

2. We will recharge you, but for the "Same Price" (Why would it be for any other price, other than what I paid?)

3. We will give you free shipping, but cannot expedite it and it will be standard shipping

When I asked, well how do I know it will be shipped this time? Why do I have to be recharged again for this to ship?

Where is my original order I placed, or, why must I pay again to have the item replaced? I paid for two items that never came and never left the warehouse.

I spoke to the supervisor, Verisha from "Escalate Advocate" department. I was then told, the prior agent refunded me incorrectly, verified me incorrectly and if I didn't provide:

- My name

- Number

- Account Order Number

- Full Address

- Email address

I couldn't be helped, even though I provided all of that to the prior person. When I advised Verisha that I didn't have the order number in front of me anymore, Verisha told me that she couldn't "help me then", even when I asked if that information was not available after providing the other FOUR pieces of information.

When I asked Verisha to cancel the order and delete my account, Verisha rudely told me "You can do both yourself, is there anything else?". I asked her again, I need my account deleted and I can't do it. She continued to be rude, telling me she couldn't "do it". When I asked her to transfer me to someone who can, or provide the department that can, she flat out told me "I don't know and I can't help you".

I asked her numerous times, "if you cannot assist me, is there someone you can refer me to who can?". Verisha continued to double down on telling me that she cannot help me and to have my account deleted, I CAN'T. Verisha told me to "close" my account, just "log out" and don't place any more orders.

Shame on JCPenney. Providing someone with a "I can't" isn't customer service, as I've worked in customer service before.

Providing someone with a "I don't know, go figure it out on your own" attitude, when you are the employee of the company and an escalation point at that, is a problem.

Providing someone with a resolution such as "I can have you pay (again) for the same price you originally paid" is not a resolution. It's a given. Why would a customer pay any more than they originally did, when the vendor (JCPenney) dropped the ball? I'm the customer who paid my hard-earned money to JCPenney, while JCPenney never held their end of the bargain and delivered what I paid for.

I'm met with a grumpy supervisor, who seems to be one call away from checking out of JCPenney, as she refused to help me, provide me with help, or transfer me to someone willing to actually do their job and help.

When I confirmed with her, "So you can't help me and you're refusing to find someone who can help me correct?" she continued to double down, stating this is a recorded call, etc. I told her I would be filing multiple complaints.

I've also filed a complaint with the BBB, as well as reviews to let others know my experience. As a long-standing customer of JCPenney, this is no way to treat a situation. You should focus on hiring those who actually want to help.

We will no longer be spending any more money towards a company who is fine taking your money, but has a problem when it comes to accountability of holding up their end of the bargain.

I asked for the item to be reshipped as expedited, for the same price, since I'm the consumer that's been inconvenienced, waiting almost two weeks as of tomorrow for an order that never left the warehouse. Instead, I was met with a "Unfortunately" after every sentence, no understanding, no actual solution beyond recharging me (again) and being told to figure something out on my own, by an employee working in the "Support" team.

Also, if JCPenney is unable to delete my account and what Verisha said is true, that there is no "way" and I just have to "log out" please point me to the documentation stating that. Because the website says otherwise and even states, that there is a department who can close a JCP Rewards account. Verisha told me if I wasn't a credit card holder of JCP, she was unable to "do anything".

Unacceptable.

Shame on you, JCPenney. Your employees are dishonest, unhelpful and unwilling to assist actual consumers who have gotten the short end of the stick.

I purchased a hand mixer to give someone at Christmas. She already had one so intended to return it, put it in a safe place and forgot about it .

Yesterday I came across it and went to the Penney s I had bought it at with the receipt. The clerk there did not even check my account, which showed I had purchased it on Nov 30, thought the receipt said Nov 1 and said I could only get store credit and that at a loss of about $10. I read online that you could even return after 90 days, but if you didn't have a receipt you'd have to take store credit. I had my receipt.

I would have rather had the credit go back on my account for future use. The article said after 90 days you wouldn't get the sales tax back. I don't care about the sales tax. I just want the amount I paid back without the $10 loss.

It is not like I am trying to return something that is seasonal, it's a hand mixer ! It didn't seem to matter that I had the receipt, have an account in good standing, and have been with Penneys since I can remember.

There seems to be no complaint department to talk to unless the purchase was made online. This was not.

Please don't go the JCP hair salon there very unprofessional.The stylist Alfred is lazy and tries to get out of work . He tried to cancel on me hours before my appointment without trying give me another alternative knowing I was going out town the next day .

I had to go the manger in the salon at the time just to make sure he wasn't going to cancel . I got a lace front done he didn't wash my hair nor blow my hair out . I wanted a deep conditioner treatment like I told the manager he did not give me that . He gave me about 4 cornrows underneath my wig and my wigs feel bumpy on top head when put your hand on it .

It's been two days and my wigs lifting up already. No I haven't worked out or did anything to make me sweat . He charged 165 and did not give the full salon service Alfred half way did my head . Today I called the salon to complain and the store manger picked up because the hair salon manger was not there .

He heard my concern and said he will find another stylist to do my hair and put my on the phone with Courtney .Courtney tells me I can't refund you due to them having 24 hr policy . But like I told her I don't want a refund I want another hair stylist to do my hair over again and she insist that Alfred has to be one to do it . Even though he already proven to be lazy and rush through the hairstyle and not lay my wig the proper way.Courtney also says when you sign in with JCP salon at the front desk with your name on the chart you apparently sign agreement saying if 24 hr pass you can't get a refund . Like I said I never I signed in when I was at the front desk so therefore I didn't sign your agreement plus I don't want a refund.Then she put me on the phone with Alfred without even a heads up .

He keeps trying make it seem like it my fault my hair lifting and make excuses. As well trying make seem like I didn't keep the maintenance up when I did I had a lace front before so I know how to keep the maintenance . I didn't not see him put make up on my wig but he claim he did . When he was doing my hair I didn't want to complain while he was doing it because I already complain once when he tried to flake on me hours before appointment.

Plus I was suppose to get a trim as well but I'm not going let anyone trim my hair who already has upset with me because I told his salon manger at the time he trying get out the appointment . I want another hair stylist to fix my hair and I need hair salon manger to please handle this issue because the two stylists I spoke to on the phone seem messy and immature and clearly don't know proper protocols . Why would I let the same person my hair who already clearly messed it up and I don't trust it .Please don't go this salon the stylists nor store manager know how to even handle complaints in the proper way .They were all giving passing the around phone like messy game of tag . Salon manger your team was unprofessional and messy on the phone Even when I made the appointment last week with Aflred I verbally told him I wanted a deep conditioner and trim as well and lace front but of course he only put me in the book for a lace front .

For 165 I should've at least got my hair washed and blow dried and doesn't matter washed night before I go the salon for a full experience.If they refused to allow another hair stylist to fix my hair at this point you mind well give me a refund.I was supposed receive a call from the hair salon manger Monday and did not even though the GM called me Saturday saying I would . At this point I just want a refund and nothing more below I will show you picture of Alfred trying get out the appointment.

I went to get a root touchup at JC Penney in Irmo, SC with the same shade of the rest of my hair which was a golden blond brown. This colorist bleached my roots and used the wrong color which turned my roots into orange, what looked like there was fire coming out of my head.

The rest of the hair went patchy black and brown with a red hue and damaged. She refused to fix the job and was very aggressive towards me. I was scared for my well being. Managers had to be called in, this person was still very hostile and refused to fix the job.

I cried, I begged, I pleaded as I was in a wedding the next day Saturday and I couldn't go to the wedding looking like that. The male managers from the JC Penny store managed to call the general manager Sherry. She seemed to understand something major went wrong after looking at the before and after photos I've takn. Still the colorist Aneshia Allen wouldn't budge but admitted maybe she used a color that oxidized.

By then it was closing time and the manager (sherry) who was also a hair professional convinced me she will have me taken care of the next day. I had an anxiety attack due to the interaction with this colorist. I'm traumatized by this experience. I felt sick for 2 whole days due this ordeal.

The manager (Sherry) arranged to send me to another colorist to get this fried hair fixed with a tonner and a darker shade of color. They couldn't even do color correction to brighten up the whole hair fearing it will further damage my curl pattern. I need to report this for justice.

This person should not be in this profession. I was physically threatened, emotionally bruised, spiritually traumatized and with hair color I don't like and damages to my curls.