I was at the store located in Ridgemar Mall, in Fort Worth Texas, today at 5:00pm had gathered a few items to purchase was ready to check out, the girls that were suppose to have been at the register were off in the mens department talking while I'm standing there,...Read more
I visited the JC Penney store on Columbia Drive in Kennewick, Wa (around 10:30am) and was so disappointed. Women's clothes on hangers looked as though they were shoved onto the racks. There was no organization. Clothes on display tables looked like a pile of laundry....Read more
After continuing to send me new cards and doubling by available balance, I receive a letter that they are cancelling my card. I have a zero balance and have never missed a payment with them. I have not used the card in 8 months. This is ridiculous. They will report the...Read more
Jcpenney - Online orders
If you order online and make too many returns, they will flag you in the system and you cannot return anything for 6 months. What a rip off, taking my business somewhere else.
Jcpenney - Messy fitting room store
Fitting rooms are messy because customers try clothes on and instead of hanging them up, they drop them on floor. Before we are able to clean up a fitting room, another customer has come in and adds to the pile. a suggestion would be to clean up after yourselves!!!
Jcpenney - Fraudulent business practices. False advertisment
On Saturday August 11, 2017, J C Penny (Treasure Coast / Florida) offered ten dollars discount on items over 25.00 in the store. (which had to be scanned from your phone after 1:00 pm) I intended to purchase sneakers for my children. When I got to the cashier she advised the discount did not cover sneakers. I walked away disgusted and left the sneakers
Jcpenney - Harassed with receipts return
I returned some shirts with a receipt purchased a week ago and was told to call 855# sent to india rep. With language barrier to be told the same thing i can't return items for 180 days! No issues with prior purchases or returns... THE IS TERRIBLE CUSTOMER SERVICE! NO WAY I WILL SHOP HERE - BEWARE DO NOT BUY ESPECIALLY APPLIANCES AFTER THIS!
I have been a customer for years...But embarrassed that the North Hills Raleigh nc store finds larger women so repulsive that they put their clothing options in the basement away from other women's clothing on the first floor...no longer choose to be embarrassed and...Read more
I didn't like
- Store layout
Why doesn't the consumer get the last word on this. We want Cabin Creek Pants brought back. I would like an explanation as to why they were discontinued without notice. They were the best fitting pants I ever had and they came in tall, which are hard to find. I would...Read more
Penny's was doing a buy one pair of jeans for regular price and the other for a penny. I've shopped penny's for a long time and have never been disrespected like I was by Troy in the Topeka KS store. I've been in customer service for over 27 years and would never treat...Read more
I ordered almost $100 of hair care products was promised in 7 to 10 days 2 weeks later no products getting total run around from everyone, the store itself and also the 1-800 in fact I was purposely hung up on (yeah they monitor their calls ) so I call again and the...Read more
I didn't like
- Worst customer service
- 0 customer service
After being a customer of JC Penney since 1960, I finally had enough of the lack of accountability and professionalism, integrity and willingness to take responsibility for their own mistakes and incompetence. Specifically when trying to buy something over the Internet...Read more
- For 6 decades jc penny was my favorite clothing store
I didn't like
- Problem with delivery of every internet order
I bought a mattress on July 16 2017, I was assured the mattress would be arriving around August 2nd and I would hear from the delivery company. The 2nd came and went so I checked the website and it just said shipped. I waited until 8/6/17 to call and get update. I...Read more
I purchased a product from JC Penny online around 11pm on Aug 19th. About 1 hr later I had second thoughts about my purchase and wanted to cancel my order. Their website has no place to cancel an order and their phone line was closed. I called first thing the next...Read more
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