Just received a letter informing me my account was cancelled due to credit activity. I was sure to thank them and advise I will no longer be shopping at the dying jcp. I was never late and hadn't used the account in over a year. This is how a store in trouble operates....Read more
I brought a pzir of arizona girls jean shorts at jcp east liverpool store they were to tight so i could not remember were my reciept was so took them back. The person working said. Because i. Had no reciept i would only get 30 cents . I went. Ack in to find a larger...Read more
I'm a JCP salon client my issues is the St Charles Mall JCP salon never seem to have the relaxer for my hair my stylist have to go through a lot just to get the sensitive scalp for my hair. Why do the salon manerger put the stylist through this? And Im sitting in the...Read more
Jcpenney - Messy fitting room store
Fitting rooms are messy because customers try clothes on and instead of hanging them up, they drop them on floor. Before we are able to clean up a fitting room, another customer has come in and adds to the pile. a suggestion would be to clean up after yourselves!!!
Jcpenney - Fraudulent business practices. False advertisment
On Saturday August 11, 2017, J C Penny (Treasure Coast / Florida) offered ten dollars discount on items over 25.00 in the store. (which had to be scanned from your phone after 1:00 pm) I intended to purchase sneakers for my children. When I got to the cashier she advised the discount did not cover sneakers. I walked away disgusted and left the sneakers
Jcpenney - Harassed with receipts return
I returned some shirts with a receipt purchased a week ago and was told to call 855# sent to india rep. With language barrier to be told the same thing i can't return items for 180 days! No issues with prior purchases or returns... THE IS TERRIBLE CUSTOMER SERVICE! NO WAY I WILL SHOP HERE - BEWARE DO NOT BUY ESPECIALLY APPLIANCES AFTER THIS!
Jcpenney - Rebates
I purchased a crockpot from JCPeneny that advertised a $12 rebate. I wasn't allowed to use any other discounts with the purchase but figured it was ok cuz the rebate made it a good deal. Went to pull up the rebate and it expired the day BEFORE I purchased it. What a freakin scam. They can have their *** back. I'm going to Kohl's
i now own 14 pairs of towncraft shorts. i need to replace some of them. now i find they are no longer available. i have to decide to pay twice as much for shorts or go to another sorce. i hae shopped at pennys for over 60 years.who ever made this decision can take the...Read more
Ordered 7 cellular shades from them in April. They were slightly wider than what they had advertised, but it worked ok and once I got them hung, they looked nice. By July, one of them was splitting open at the pleats. I went to my local JC Penney Home store (10 miles...Read more
I purchased a bed from JC Pennies. It was defective so I exchanged it. No questions asked, no problems at all. The second bed was also defective only this time they wanted to charge me a restocking fee of $125.00. What? This bed is under warranty!What does that mean?...Read more
On hold for 42 minutes with their supposed "customer service" because you can't cancel an online order online! Imagine that. When they finally picked up I was told I was out of luck as it had already gone to fulfillment. I said, "YOUR customer service had me on hold...Read more
I didn't like
- Customer service and cancellation policy
- Way i was treated
- Customer service
I ordered a pair of white shoes back in may as they advertised. Was informed they were on back order. 2 months later I received email that the store was sorry it was taking so long and they will let me know when shoes were available. Have not heard one word from them...Read more
I used to buy Cabin Creek pants in extended sizes. I liked them so much I bought them in nearly every color they made. They were the only comfortable pants I would wear to work. They could be dressed up or down and were so comfortable. They were easy to wash and could...Read more
Went into the JCPenney furniture store in Pleasanton, CA. The sales seemed great and we purchased a mattress set and a couch. The sales person stated a 2 week delivery and provided contact information. 4 weeks later my wife is upset that they haven't delivered, she has...Read more
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