I placed an online order for 3 sets of towels on Columbus day. Price was super quality rating was good. On 10/12 I knew delivery was getting close so I checked on status to find that they said the delivery had been to my front porch 5 minutes earlier. Nothing on the...Read more
- Elena wwas polite and tried to help
I went onto JCPenney's website and found this really nice dress for my homecoming. I checked the track my order multiple times. It said was backordered and won't come in yet. I called to see when I could get it, and the person on the phone was very nice and told me in...Read more
I wanted to buy Liz Claiborne pj's which were listed online as 27 using GOSHOP63. When I tried to checkout, it said Liz Claiborne was not honored with this coupon. I talked to 3 different customer reps, spending more than 1 hour of my time. Each rep said the price...Read more
I didn't like
- Bad costumer service over the phone
Jcpenney - Jewelry delivered to store instead of home
I ordered the locket on 9/25. It arrived, according to UPS, at the Washington Square store on 10/3. It is now 10/7 and nobody can answer my question on when I can pick it up. In fact, customer service seems to be confused on my order and cant find it. I do have until 6/12 before I can get really upset. I will never do this again!
Jcpenney - Synchrony Sucks!!!
I have been a JC Pennys card holder for more than 10 years(excellent standings). I am currently a platinium card holder, but this as far as I wish to go, as I just out that Synchony bank is the issuing bank for jc pennry. I am so done, I want nothing to do with synchrony. If indeed there really is such a beast! Done with you JC!!!
Jcpenney - Online orders
If you order online and make too many returns, they will flag you in the system and you cannot return anything for 6 months. What a rip off, taking my business somewhere else.
Jcpenney - Messy fitting room store
Fitting rooms are messy because customers try clothes on and instead of hanging them up, they drop them on floor. Before we are able to clean up a fitting room, another customer has come in and adds to the pile. a suggestion would be to clean up after yourselves!!!
I have been a customer of JC Penny’s since my college years in 1985. On October 1, 2017, I experienced unprofessional possible racism service from one of your employees as I requested service advice for French door curtains. I was in line waiting patiently as the...Read more
I placed an order and the website showed an error so I replaced it. I received an email and showed they both indeed went thru. They are duplicates. I called the 800 number and it said I would need to hold 19 minutes and the recording said they could call me back. When...Read more
I didn't like
- Duplicate item couldnt be cancalled within mins
We ordered a new mattress and base during Labor Day we were promised delivery on 4 occasions.9/6 9/19 9/22 and 9/28. I still don't have the merchandise. I think JC Penny is deliberately delaying and hasn't ordered the product. My guess is they promise prices they never...Read more
They shipped me 3 pairs of sneakers in a size I do not wear, all the same style (pink & black, really?) instead of my real order. Call them at work on lunch. Let them know they shipped carp instead of my order (it appeared intentionally done as MY picking list was...Read more
I live in a town with a small JCPenny store. My daughter and I like to shop at the Mall of Ga, where the selection is better. Today ( 9-23-2017 ) we made the trip there to shop. It is about a 60 mile trip and we were looking forward to doing a lot of shopping. They did...Read more
I never received my order. When I called to request a refund I was told it would be promptly taken care of. It has now been a month and I still do not have my refund as promised. I have called 5 times to the "corporate " office to request a refund and each time I'm...Read more
I didn't like
- 0 customer service
I was at the store located in Ridgemar Mall, in Fort Worth Texas, today at 5:00pm had gathered a few items to purchase was ready to check out, the girls that were suppose to have been at the register were off in the mens department talking while I'm standing there,...Read more
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