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I called about my furniture that was shipped on 6/14. I called 6/14, 6/15. 6/16 (closed on the weekends), 6/19, 6/20 and today. Every day I called, I was told there was from a 13-minute to a 42-minute wait. I put the phone on speaker for an hour for each time that I...
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1.0
I liked
  • Great deal on the furniture that i purchased
I didn't like
  • Customer service and time for delivery or excuses
#1064220
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Ordered an outdoor lounge chair from JCPenney.com. Email confirming order processed and that date of delivery between 6/20-6/22, then 2nd email said date of delivery 6/16. A Father's Day gift so parents stayed home all day-no delivery. Checked UPS tracking #. Said...
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I liked
  • Price affordability
I didn't like
  • Never shipped a stocked item
#1064212
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I have never had any problems with J. C. Penney's merchandise or customer service in my area. What I do have a BIG PROBLEM with is their credit cards. They sometimes offer an incentive of an additional discount if you pay with their JCP card. Annual percentage rate...
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#1057055
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Jcpenney - Customer service online order

Jcpenney
#1066132
2.5
I was checking on an on line order waited 34 minutes to get a person to talk to. I've called the last few days and always gave up after 20 minutes don't think I will order from them again.
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Jcpenney - To long to get order!

Jcpenney
#1065096
4.0
I ordered two shirts for my husband and it has now been 2 weeks and they still say another week to arrive! THAT IS RIDICULOUS! I will never order from jcp again! Can get from Amazon in 2 days!
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Jcpenney - Awful

Jcpenney
#1064338
Sales person had no personality for the public....she gave off attitude, as if i was a bother. didnt seem happy to give discount that JC Penny had set. If my grandchildren were not in need of clothes i would have left items on counter
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Jcpenney - Good service

Jcpenney
#1063357
Had the nicest experience with an associate at the Eastern hills store in Buffalo-her name is Lynn and she works in draperies - went out of her way to find what I needed and ordered for me on line- thought you should know
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All automated phone service. 800-322-1189 Waited for 20 minutes, No answer only "Your call is important to us please remain on the line," Dumb music follows each one minute repeat. Got irritated and hung up. Called again. Waited 17 minutes with same dumb repeat of...
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#1056832
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Placed order in April 2017. Still have not received all pieces. Pieces were scheduled to be delivered 4 different occasions. Damaged my flower garden upon delivery. Delivered damaged furniture with obnoxious delivery men. Called customer service approximately 20 times...
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2.7
#1055818
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JCPenney took two rings in for sizing, destroyed rings
JCPenney took two rings in for sizing, destroyed rings
JCPenney took two rings in for sizing, destroyed rings
I left my wedding ring and my spouse's engagement ring for sizing, each going up a half size. We received our rings back in horrible condition. My ring was not sized by the usual method. It was clear that gold had been removed from the inner shank of the ring. I gave...
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1.0
I didn't like
  • Bogus promises
  • Poor jewelry service
  • Feeble attempts to correct situation
#1054476
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Here is my recent experience shopping online at jcpenny. I was unsure of the size I needed for the shirt I wanted to order. I called the customer help line and explained my situation. The customer service agent said that I needed to order an XL. I again told her my...
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#1054444
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I would like to report a EXTREMELY RUDE sales associate. His sales associate number on the receipt is 0357 (I didn't get his name) He made rude comments after he made a mistake on applying the proper discounts to the sales order (sneakers and shoes). Not only did he...
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1.0
#1053665
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For 2 weeks now this one set of doors has been closed. It's close to the food court doors, so I usually walk thru those doors, than out into the mall, on down thru the mall to the food court n out that door. So I walk across the parking lot twice now n there is a piece...
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1.8
#1052914
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I have a very small balance and "thought" I signed up for auto-drafts to only discover those drafts were NOT being taken out! I have several auto drafts for small amounts and they always post in different forms on my bank statements. I wanted to pay the whopping $163...
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Anonymous
Charlotte Williams

I paid my credit card at i.e. of the locations and were told that the machine was down but my payment went through. Wrong I was hit with a late fee. And even though it been re...

I didn't like
  • Will never darken a jcpenney store again
#1052528
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