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  • Customers like
    • Product2
    • Sales staff1
    • Customer service1
  • Customers don't like
    • Customer service8
    • Rude employees8
    • Wasted time3
  • From mobile
  • Jcpenney
  • May 05
  • by anonymous
  • #631540

Nobody would wait on me at Tacoma Store. Add comment

  • May 04
  • Luxury / Jewelry
  • Palm Bay, Florida
  • Jewelry Care Plan
  • 14
  • REVIEW RATING 4/5

I called the Jewelry Care plan number directly and spoke to a male representative. I was told that my lost earring would be covered under the care plan and to expect instructions on how to return them in the mail. A week went by, did not get anything in the mail and when I called back I was told it was not covered. I think he did this so that he would get a good review on the survey. They did... Read more

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  • May 02
  • Footwear and Clothing
  • Garden City, New York
  • Sandals
  • 16
  • REVIEW RATING 4/5

I called J C Penny's in Roosevelt Field Mall and spoke to William in the shoe dept. about Ladies Clarks sandals. He put me on hold for 30 mins. All of a sudden the phone was hung up. I always shop at J C Penny's usually in person but I just came out of hospital last Tuesday with leg surgery and badly wanted soft comfortable sandals. I told William this but no one cares. My fiance was going... Read more

Was this review helpful? 2 0

  • May 01
  • Employees and Ex-employees
  • Lehigh Acres, Florida
  • 1
  • 1
  • 31
  • REVIEW RATING 3/5

So when you go to a restraint and after you eat dinner they ask you if you want desert is it free? I worked there years ago just starting off. Think of what you get paid hourly and look at the service prices. The salon gets 60% to start it a sliding scale and stylist last I knew were not getting paid retail anymore only retail bonuses. I love when people say they can't afford things and after... Read more

Was this review helpful? 0 2
  • From mobile
  • Jcpenney
  • Apr 28
  • by anonymous
  • #628505

I have had several Chi blowouts at JC Penney. My stylist has made a believer out of me. I will definitely continue them in the future. The frizz is gone and I am left with nice curls. It is amazing. I would recommend to anyone who has frizzy curly hair. Add comment

  • Apr 18
  • Customer Service
  • Drapes
  • 46
  • REVIEW RATING 4/5

Moved from out of State and purchased drapes because they were on sale. They were in the bags unopened for a while, as I am a senior citizen and was moving in along with getting settled. When I hung the drapes, they didn't hang correctly, come to find out when they were made, they were not cut on the grain. After many calls as I was told I had them 6 months, they finally exchanged them, only... Read more

Was this review helpful? 1 0

  • Apr 16
  • Footwear and Clothing
  • Buffalo, New York
  • Clothing
  • 38
  • REVIEW RATING 4/5

I don't know who does the buying but your clothing line is terrible. Your sales associates are the rudest I have ever seen! You can't find one and when you do they give you a dirty look for interrupting their conversation with another employee. I asked to speak to the store manager and was told unavailable. Really! A store mgr who doesn't have time to see a customer! Also unprofessional when you... Read more

Was this review helpful? 1 0

  • Apr 09
  • Luxury / Jewelry
  • Claremont, California
  • Jewelry Cleaning
  • 42
  • REVIEW RATING 4/5

Chino Hillside,Ca... Jewelry Department has a rude employee, who would not check the stones/clean my wedding ring!!! She asked me a number of times, if I wanted to send my ring offsite for this to be done I repeatedly told her no!!! She then asked, if I had purchased the ring from jc Penney, because they don't check jewelry unless purchased from their stores. I informed her, that I never had that... Read more

Was this review helpful? 0 0

  • Apr 08
  • Furniture and Decor
  • New York, New York
  • Hunter Douglas Shades
  • 31
  • REVIEW RATING 4/5

On March 10, 2015 I ordered Hunter Douglas Shades. Today I had these so called Shades installed and was beside myself as they are paper thin, they don't stay in place as they keep sliding up. According to warranty these shades are Symmetry Cellular Shade Collection and not Hunter Douglas Shades. I will never shop at JCP again and will be closing out my credit account and will tell everyone of... Read more

Was this review helpful? 1 0

  • Apr 07
  • Employees and Ex-employees
  • Memphis, Tennessee
  • Employee Experience
  • 37
  • REVIEW RATING 4/5

i worked for jCPenney for almost 3 years we burned through Manager after manager and went through 4 atore managers when in 2 1/2 years and countless departments heads ghe leadership in the company aucks beyound all measures and has no structure and lies to customers about coupons and havjng customers apply for credit cards all *** day long the company is horriable and i believe should go to the... Read more

Was this review helpful? 0 1

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