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2.4 Based on 192 reviews
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  • Customers like
    • Product 11
    • Customer service 4
    • Sizes available 4
  • Customers don't like
    • Customer service 14
    • Rude employees 12
    • Wasted time 8

Customer refused to stop trying on pierced earrings when she was told twice that the health department forbids it for obvious reasons. Was belligerent about it and stated that she "didn't care." Another customer blatantly lied about being ignored because I wasn't facing her,I was turned the other way working with a couple trying on expensive watches and she was standing behind a display where she couldn't be seen unless you had eyes in the... Read more

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I received coupons in the mail for being a rewards customer. One of the coupons was $10 off when you spend $10. I tried to purchase a item that was $20 and it was 50% off which makes the item $10. When the cashier rang the item up the total came to $9.99. How is that possible. If the item is under $10 the coupon will not work. Does Jcpenney have their system set up to make a customer spend more than $10. I'm very disappointed in jcpenney and... Read more

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  • From mobile
  • Aug 13
  • #899731

Work at jcpenney in florida the company treats their employees like *** and the employees takes out their frustrations on the customers.

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If you have a large clientele, do not take it to jcpenney's salon, they will lie about the sign on bonus...I had a terrible experience @ store # 1958 in Beaumont. Tx, & The management is terrible.

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Jcpenney Rockwall it's a nightmare working there the managers are very *** and they like only people who can kiss their ***. They had preference for certain employees if they don't like you they ignore you all the time. Unethical behavior from these supervisors. Never enought associates then way to much work, the all they care about how many ICA you make , and the only way they will like you if you make plenty application monthly it's ridiculous... Read more

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Don't do business with jcpenney!! Worse place to do business with. I ordered something and I found the item cheaper online and it took forever to get to the store and when it arrived today they canceled the item but never bothered to call me about what's going on with everything as they claimed they'd do.

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A little backstory. A few years ago I purchased Levi's jeans from my usual outlet store. I was surprised & confronted by flex jeans in the style I usually purchase. The sales clerk told me Levi's was changing to this new material throughout it's line. The material was half the thickness of cotton. I traveled a fair distance & needed jeans so off I went with a few pairs of the new strange material. Just a few month's of outdoor home maintenance &... Read more

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I am so very disappointed with their customer service and policies. I ordered a bedding set online at 130am on August 5, clicking the twin option by mistake rather than the queen that I actually needed. There was no way to edit my order after I realized my mistake and nobody to talk to since it was after hours. I called customer service at 7am, the SAME DAY, as soon as they opened, assuming it would be a fast and very simple switch. I was... Read more

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I have four men in my family who wear towncroft elastic or drawstring waste pants. They range in age from teen to Senior. I also know of at least 10 Autistic people who wear them. I am upset that these pants aren't sold at JCPENNY any longer. I have been a frequent customer of JCPENNY for over 20 years. I now have to do the majority of my shopping at other stores, because of the lack of quality merchandise, the lack of a variety of sizes in... Read more

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I had been purchasing Cabin Creek jeans and capris from Penny's for a very long time. Since Penny's no longer carried them, I have tried other brands, but nothing compares to Cabin Creek. They fit properly, last a long time and are attractive on heavier or elderly ladies. I am so disappointed. I wish more people would express their desire for Penny's to start offering them again. Does Penny's have any intention of bringing them back in the... Read more

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