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  • Customers like
    • Product2
    • Sales staff1
    • Customer service1
  • Customers don't like
    • Customer service8
    • Rude employees8
    • Wasted time3

  • May 22
  • Online Shopping
  • San Antonio, Texas
  • Online Order
  • 2
  • 2
  • 34
  • REVIEW RATING 4/5

I can see why JCPenney is struggling with their business. There customer service is awful. I placed an online order on 5/9. I check my order status on 5/17 and see one of my items is back ordered and will not ship until 6/4. I go to their website to see if it says back ordered, and it does with an estimated ship date of 5/22-5/28. I call customer service (on5/17) to find out why the dates... Read more

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  • May 22
  • Furniture and Decor
  • Saint Louis, Missouri
  • Drapes
  • 23
  • REVIEW RATING 4/5

Custom drapes ordered 11/2014. 2/15 drapes installed, poor installation job. Holes put in walls where not needed and drapes were not correct size. Sales Rep. Came back to measure. Reordered and told they would expedite for 4 week delivery(needed by April event). Nine weeks later called to inquire only to be told they were not in! The drapes have been paid in full by now. Week later they call to... Read more

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  • May 18
  • Online Shopping
  • Watsonville, California
  • Shorts
  • 38
  • REVIEW RATING 4/5

I purchased $51 worth of merchandise almost a week ago and not only did it take 2 days for them to actually have a tracking number but they shipped it UPS Surepost, which relies on the post office for the last leg of the shipment. One would think that the $8.95 they charged shipping (which amounts to 15% of the purchase price) would be the regular UPS service and not the cheap version. I sure... Read more

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  • From mobile
  • Jcpenney
  • May 17
  • by anonymous
  • #637422

Worst department store ever. Unfriendly unhelpful staff!!!! Managers are never happy to provide customer services. They roll their eyes at customers standing in line!! Especially MIA at the west oaks mall in ocoee Florida Add comment

  • From mobile
  • Jcpenney
  • May 17
  • by anonymous
  • #637364

Was looking for East5th control top long line pantyhose. Have been getting them from JCP for years. Went today ant the store and all they carry is Hanes. What happened to East5th? Penny's sucks Add comment

  • May 14
  • Furniture and Decor
  • Detroit, Michigan
  • Queen Bed Mattress
  • 24
  • REVIEW RATING 4/5

I purchased a mattress from JCP.com. The mattress didn't even last a year. the mattress tore and both the box spring and mattress had springs and wires sticking out of them. The rep I spoke was very nasty and rude and said the could not fix the mattress/box spring because their was a stain on the mattress. I closed my account and had 3 other family/friends to cancel theirs. I WILL NEVER SHOP AT... Read more

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  • From mobile
  • Jcpenney
  • May 13
  • by anonymous
  • #635649

I have been promised a $20.00 rebate from JC Penney for a coffee maker I purchased in November, yes November. When I check the status, the message continually says either they haven't received the request or it's been mailed. This company is a joke. I would think companies such as Penney's wouldn't deal with bad representation such as this. Add comment

Resolved

  • May 11
  • Furniture and Decor
  • Mattress
  • 1
  • 1
  • 57
  • REVIEW RATING 5/5

I ordered a mattress from JCPenney.com in late March. After placing my order I received an email for my order number and a notice saying I would be contacted by April 9th to schedule a delivery time. After sleeping on the floor since Christmas, I was very anxiously awaiting this mattress! April 10 rolls around and I still hadn't heard from them so I call customer service. They tell me the... Read more

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  • May 10
  • Supermarkets and Malls
  • Dallas, Texas
  • Shoes
  • 1
  • 1
  • 140
  • REVIEW RATING 5/5

We went in and found a pair of shoes and sign said on sale for $19.99 and get to register and lady says no so I didn't get my shoes that I really wanted because they put the sign in the wrong spot. I think they need to sell them to me for that price. This place really sucks and won't shop here anymore. They really pissed me off. The brown ones in photo. Read more

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  • From mobile
  • Jcpenney
  • May 05
  • by anonymous
  • #631540

Nobody would wait on me at Tacoma Store. Add comment

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