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  • Customers like
    • Product2
    • Sizes available1
    • Staff1
  • Customers don't like
    • Rude employees9
    • Customer service8
    • Wasted time4

  • Jul 13
  • Installers
  • Palos Heights, Illinois
  • Curtains And Drapes
  • 11
  • REVIEW RATING 4/5

PAID FOR A ROD TO BE INSTALLED. THE INSTALLER IS TO REPLACE MY ROD, HANG THE DRAPES ON THE NEW ROD. THESE ARE DRAPES I PURCHASED FROM CUSTOM DEPT AT JC PENNY. I HAVE BEEN CALLING FOR THREE WEEKS, FOR AN APPOINTMENT FOR THE ROD TO BE INSTALLED. THE RESPONSIBILITY KEEPS GOING BACK AND FORTH FROM GLORIA TO ZERKU . " THE ROD IS IN, DON'T KNOW WHERE"...THEN IT IS IN ANOTHER STORE. "WE WILL CALL ... Read more

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  • Jul 09
  • Products
  • Orland Park, Illinois
  • Levolor Custom Blinds
  • 1
  • 1
  • 14
  • REVIEW RATING 4/5

5-31-15 I ordered a custom blind in store with a delivery date of 6-26 15. On 6-28-15 I called the store in orland park and was told to call 800-222-6161 that it was not delivered. when I called that # they said it would be shipped on 7-5-15 but wait until 7-8 or so. I called on 7-9-15 and nobody could tell me where it was. Then jcp orland store called and said it was shipped to store on 6-16-15.... Read more

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  • Jul 09
  • Footwear and Clothing
  • Stafford Briefs
  • 12
  • REVIEW RATING 3/5

They have changed the elastic band yet again. I assume to make them cheaper. The elastic band is more like a rubber band. They roll up and they cut into you very much like a rubber band. I will not be buying them again. They affect the circulation in your lower body the elastic band is so tight. I don't believe moving up a size would help as again it rolls up into an rubber band around your... Read more

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  • Jul 06
  • Beauty Centers and Spas
  • Maryville, Tennessee
  • Jcpenney Staff
  • 10
  • REVIEW RATING 3/5

I have been a customer at pennys salon for many years. this is salon at foothills mall in Maryville.Tenn almost every time I have a app,i get canceled on.the one I most hav a prob with is Carol Vanover.she almost always calls an cancels .i was put with her because my last 2 had left salon. this salon needs to be checked out.it needs some attention.if this is a prob with not being able to fulfill... Read more

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  • Jul 03
  • Supermarkets and Malls
  • Houston, Texas
  • Jcpenney Big And Tall
  • 18
  • REVIEW RATING 3/5

I'm very disappointed with Jcpenney. I went to the location in san antonio tx alamo ranch area to shop for my husband because he likes there big and tall clothing. Well I'm so upset with this company. The big and tall section was pushed all the way in the back at the corner of the store right next to the bath section! Thanks for making the bigger people feel even more out of place! I rate them no... Read more

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  • Jul 02
  • Footwear and Clothing
  • Orlando, Florida
  • Cabin Creek Jeans
  • 13
  • REVIEW RATING 4/5

When JC Penney stopped carrying Cabin Creek jeans and could offer no explanation nor alternative, I gave up on them. I refuse to shop there at all whereas I used to at least once a month at a nearby mall. If they are no more answerable to their clientele than this, begone with them! I will NEVER do business with them ever again and it's been years already. I check back online now and then to... Read more

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  • Jun 30
  • Supermarkets and Malls
  • Grass Lake, Michigan
  • Jcpenney Staff
  • 14
  • REVIEW RATING 3/5

Please, close your Westwood Mall, Jackson, Michigan, location and force me to shop at the Ann Arbor store! I would gladly drive the extra miles to go to a JCP store with a competent, sober store manager! Wow, you know it's difficult for patrons to explain a problem with an order to an intoxicated "store leader". I'm done with JCP for now. Continue to blame Ron Johnson if you like, but I think... Read more

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  • Jun 28
  • Footwear and Clothing
  • Cabin Creek Jeans
  • 17
  • REVIEW RATING 4/5

I just spent 2 hours searching for my beloved Cabin Creek Jeans, found JCP absolutely frustrating with poor loading format, limited info on product, and no acceptable substitute. Fie on them! I'll cut apart old pair/copy/sew my own. So much for years of patronage and loyalty. Should I cancel my account? My long ago childhood featured JCP clothing/shoes/household goods. My Mama was a JCP loyal... Read more

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  • Jun 25
  • Supermarkets and Malls
  • Redmond, Washington
  • Exchange Policy
  • 27
  • REVIEW RATING 4/5

Associate 0177is not representing the company well. I purchased an article using my catalog coupon along with my rewards coupon. The article was a size too small and I requested an even exchange. She had a bad additute with the customer before me and it carried over into my transaction. She pretended to be talking on the phone to the store manage and told me she could not help me. She said that I... Read more

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  • From mobile
  • JCPenney
  • Jun 23
  • by anonymous
  • #654801

I will NEVER shop at the JC Penny again! HORRIBLE customer service multiple times I visited that store! Sales associates were very rude! And they argued with me about prices of clothes WHEN THE SIGNS AND ONLINE PRICES SAID DIFFERENT! Add comment

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