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  • Customers like
    • Product 7
    • Sizes available 4
    • Sales staff 3
  • Customers don't like
    • Rude employees 12
    • Customer service 11
    • Wasted time 7

I placed an order for curtains on 1/12/16. I called their online customer service dept, just to get excuse after excuse from every rep i spoke to. When does it end?? They said they were "unable to refund me" and i "needed to have patience because the weather delayed the shipment" Unacceptable, JCP. I promise its the last time I'll be ordering from your website. Almost 3 weeks later and still no... Read more

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Resolved

On 12/10/2015 I Ordered a ring from jcpenny jewelry dept. for Christmas I received it on 1/12/2016 it was a mothers ring and had wrong stones in after contacting customer service they told me to return it to store and they would order a new ring. This order would be expedited which it was no so on 1/28/2016 still no ring told it wouldn't be in here at the soonest next week after spending 62 min... Read more

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The issue is that the person who they call the manager is being very rude and very disrespectful. Her name is Juanita at the fashion square mall, Orlando, Florida. A smile could have solved the problem, but her mean rude way talking to me is the main customer service issue I am having. Amazing how one manager's attitude can force me to close JCPenny credit card and hate going to shop at any of... Read more

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I just checked my credit score and found that JC Penney's Master Card was canceled, today no less. For seemingly no reason. Sure, the lady states it's due to inactivity on the account. Really, I just renewed the card... That's "No activity"? Then the girl says that there is nothing I can do about it, she said that they had sent out a letter... Well I didn't get it! Or, perhaps I did get it and it... Read more

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PLEASE PLEASE PLEASE make a longer version of the Liz Claiborne women's waffle spa robe that is grey with white piping!! I have the short robe and it is very elegant. I would LOVE a longer version of the EXACT same robe for winter so my bare leg is not touching a cold seat. You offer a long white waffle robe with blue piping but it is not nearly as beautiful and you offer some longer waffle weave... Read more

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  • From mobile
  • Jcpenney
  • Jan 26
  • #777731

I don't know why but in this store all the time lie about rewards. It's send the coupon. Add comment

I had order some work shoes for an event and once the seven days pass i followed up with there customer service rep and was informed that the order never had gone thru yet a few days before they told me that the order was on its way to the store. The rep said she would make sure to send it 2 day shipping for free just because the incident then when it did not arrive i called just to be told... Read more

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  • From mobile
  • Jcpenney
  • Jan 20
  • #774437

It would be great if they had carts in the store. Don't understand how they can have millions of items and zero carts!! We don't have thousands of Hands especially when we have kids and its winter time. Add comment

I am now waiting on the fourth delivery for a pair of Frozen rain boots for my granddaughter. Each time they have been ordered (order was made by a JCP sales clerk) I have received a pair of rain boots with Princess Sophia on them. The last 2 times a clerk has made a call to the warehouse telling them the problem and requesting they send the boots with Anna and Elisa on them. There is clearly... Read more

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JC Penny's managers made their schedule for 2 weeks at a time. When I asked them (3 times) what my hours were for the week of Christmas, management continuously told me that they were still working on the schedule. The last time I asked; I told them that if they plan on laying me off, that's fine, just tell me the truth. They said they were still working on the schedule. I knew they were lying... Read more

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