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  • Customers like
    • Product4
    • Sales staff3
    • Sizes available3
  • Customers don't like
    • Rude employees9
    • Customer service8
    • Wasted time4

  • Aug 13
  • Online Shopping
  • Whittier, California
  • Items Return
  • 27
  • REVIEW RATING 4/5

My granddaughter wanted to exchange some jeans that I have ordered online for her. The employee told her that she couldn't exchange them because were ordered online. My granddaughter had found the right size, but the employee told her, you have to pay for them because I already make the return on the JCP card. She just gave no options to my granddaughter. Besides that, When I place the order... Read more

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  • Aug 13
  • Supermarkets and Malls
  • Boise, Idaho
  • 40
  • REVIEW RATING 4/5

Friendly parent suggestion, please add elastic to toddler boots. I bought my 2 year old a pair of Disney Frozen Boots from JCPenney's in Nampa, Id. She was beyond excited because she is obsessed with shoes and Frozen, so these were better than a million dollars in her mind. Then we got home with them only to find out that the boots are to skinny to fit. It's not that she is an over weight toddler... Read more

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  • Aug 13
  • Supermarkets and Malls
  • Port Charlotte, Florida
  • 14
  • REVIEW RATING 4/5

My husband wore towncraft shorts, shirts and many other things. We knew we could count on the quality and the good fit for a man of my husbands size. My son had started out with the towncraft brand and was very disappointed that he can no longer purchase this brand of clothes that fit him so well. I have checked every where on the internet to see if they are being made under a different label,... Read more

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  • Aug 08
  • Credit Cards
  • Melbourne, Florida
  • Jcpenney Credit Card
  • 21
  • REVIEW RATING 4/5

I was in Melbourne, Florida, store for purchasing school clothes for my Grandson today. I wanted to use my JC Penny card. I have been a customer since 1991. The sales person told me that my card was canceled. I told them that I have been a good customer and always paid my bill in full. I don't use it very often only when I need to. Both my husband & I are on the card. I called the... Read more

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  • Aug 07
  • Furniture and Decor
  • Sealy Posturepedic Mattress
  • 3
  • 3
  • 33
  • REVIEW RATING 5/5

This once awesome store has become nothing but a bunch of rubbish with incompetent employees. Just over a year ago I bought a queen size mattress set from the JC Penny store in Altamonte Springs, Florida. In less than a year the rubbish mattress set began to fall apart. After an insane number calls to customer service, they sent out a "Technician" to examine the mattress set, who determined that... Read more

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  • From mobile
  • Jcpenney
  • Aug 06
  • by anonymous
  • #678591

I returned an item 12 days ago and my credit card has not received the money yet !!! Really . I have done returns to other stores like Kohls they return the money to my credit card in 2 DAYS !!! What taking you do long jc penny's . Makes me not want to shop with you Add comment

  • From mobile
  • Jcpenney
  • Aug 03
  • by anonymous
  • #676832

Iam having a horrible experience with the delivery of my bed frame. Mattress and box springs was delivered 2 weeks ago and have been getting the run around ever again.t Now I have to set aside another 4 hours whenever they decide they are going to.to deliver this taking me away from work. Will never order from Jcpennys again Add comment

  • From mobile
  • Jcpenney
  • Jul 29
  • by anonymous
  • #673994

In 1997, a woman by the name of Debbie, cole, Perry. She stole thousands of dollars from this card. Debbie lives Massena , N.Y. i hope by finding out this information, justice can finally be served. Thank you. Add comment

Ordered school uniforms on line! Was told the 5 polo shirts I ordered were back ordered! Rec'd 1 shirt today with packing slip that shows 5 shirts were shipped! Called customer service and after a ridiculous wait time was told that I had to wait 5 more days to see if the other shirts show up before she can ship anymore out! School starts next week! This is totally unacceptable!!! Add comment

  • Jul 27
  • Footwear and Clothing
  • Midwest City, Oklahoma
  • Jcpenney Return Policy
  • 36
  • REVIEW RATING 4/5

This was about a couple of shirts I received as a gift that I had the receipt for that the returns at the Midwest City Oklahoma JCPenny lady would not return . It was still in date she told me I had only one receipt that I needed the two of them . I told her both of them were on one receipt . She did not want to listen . So I called the MWC store and talked to the store manager who was a lady she... Read more

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