JCpenney Complaints and Reports

JCpenney reviews, JCpenney complaints, read JCpenney reviews, find JCpenney reviews, JCpenney scam reports
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  • 606 complaints
  • $79,416 claimed losses
  • $131 average
  • 43936 since Jun 04, 2007

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JCpenney
Main address: P.O. Box 8178 Manchester CT
1-800-322-1189, , http://www5.jcpenney.com/jcp/EmailUs.aspx?refpagename=CustomerService%25252Easpx&refdeptid=&refcatid
JCpenney reviews, JCpenney complaints, read JCpenney reviews, find JCpenney reviews, JCpenney scam reports
  • 606 complaints
  • $79,416 claimed losses
  • $131 average
Had an experience with JCpenney?
Submit review ›
606 reviews found
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  • Dec 27, 2013
  • Electric Blanket
  • 37

I ordered an electric blanket for my husband for Christmas online in November. It was to be sent to the North Riverside store and I was going to pick it up. I never received any notice to pick it up, so I called. I was to wait. I received an email that it was going to be shipped to my address, but they had the wrong address, so I immediately emailed them and told them the right address. I... Read more

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  • Dec 27, 2013
  • Rockledge, Florida
  • Shipping Charges
  • 3
  • 30

After purchasing a item on line I find they sent the wrong size, even though the order states the correct item & size....I did not want to spend more shipping charges to send the item back so I took it to the local store and returned it....I paid for the item with a debit card...They credited the item back to my debit card...The problem is, I have to wait 3 to 5 business days for the... Read more

Was this review helpful? 1 0

  • Dec 20, 2013
  • Shipping
  • 3
  • 43

I ordered something for my husband for Christmas and in plenty of time for Christmas. It said that it was shipped on the December 10th and gave tracking number. When I would track it it kept on saying it is ready for pick up and has not been done. I emailed them a couple days to make sure that it had and they said they did. 1 week later I emailed them again and they said there may be delays with... Read more

Was this review helpful? 0 0

  • Dec 19, 2013
  • Jensen Beach, Florida
  • Customer Service
  • 38

The Salon at JC Penny in FL is horrible. They have NO customer service skills. The lady who did my hair all so wanted to do was talk about HERSELF. She left me waiting one hour while she worked on another customer. Could she of maybe scheduled my appointment at a later time? Plus she can't cut hair. Please do not go to this salon you will be sorry! I went to another Salon (who knows how to cut... Read more

Was this review helpful? 1 1

  • Dec 14, 2013
  • Black Friday Sales
  • 1
  • 32

I took advantage of the online Black Friday sales at JCpenney.com to buy some polos for my father for Christmas. I also made a purchase from 6 pm.com on the same day. I received my items from 6pm.com a week ago, however today I receive an email from JCpenney informing me that my order has been cancelled due to overwhelming demand. This after I received an email telling me that my order would take... Read more

Was this review helpful? 0 0

  • Dec 13, 2013
  • Shipping On Line Info
  • 40

I made one order from JCP.com...When I checked on line the status of my shipping, I read the order was split into two shipments..ok fine.. My first order arrived...with my receipt AND SOMEONE ELSE`S Receipt too! With there personal info...I was billed for the first order only. Days went by and I kept checking on line where it told me my order HAD SHIPPED! I finally called the customer service... Read more

Was this review helpful? 1 0

  • Dec 13, 2013
  • Dallas, Texas
  • Online Shopping
  • 22

As best I can tell from the multiple phone calls and emails to jcp, my Black Friday online order that I was notified was shipped on 12/2 was never fulfilled. I've been advised that if my order isn't delivered tomorrow I can call them and they will credit me for the original purchase and I can place the order again, subject to availability, for the original prices plus an additional 15% discount... Read more

Was this review helpful? 1 0

  • Dec 12, 2013
  • Online Shopping
  • 22

I have always been a loyal JCP customer. However, for the past year it seems that everytime I go to purchase something online that it is out of stock. Today I went to purchase a coat for my daughter and every single coat I chose was out of stock for every single size. In my opinion, they either need to increase their stock or not show things in the results that they do not have. I feel that... Read more

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  • Dec 10, 2013
  • Cleveland, Ohio
  • Commercial
  • 1
  • 30

I think there is nothing worse in advertising (besides offending protected groups) than traditional or just well known songs rewritten with corny and crappy new lyrics pertaining to the commercial's theme or the store. Either use the original lyrics or leave them out of the commercials, PLEASE! I think there is nothing worse in advertising (besides offending protected groups) than traditional or... Read more

Was this review helpful? 0 2

  • Dec 07, 2013
  • Lynnwood, Washington
  • Online Shopping And Billing
  • 18

I shopped online Black Friday and then realized that I could get better deals on Cyber Monday. Friday was a store pick up. Monday was a ship to home. When I got the automated phone call the clerk originally brought out the items bought Monday, which made no sense. Then she looked again and found Friday's package, too. To top it off I was charged S&H on one of the orders. When I called... Read more

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