JCpenney Complaints and Reviews

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Main address: P.O. Box 8178 Manchester CT
1-800-322-1189, ,
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  • Jul 19
  • Supermarkets and Malls
  • Rude Employee
  • 7
  • 110

The yelp website said the store in lakewood closed tonight at 9:30pm. We entered the store at 9:15pm. An employee left his customers, approached us with both hands raised in the air, and yelled you both have to leave the store right away cause we're closed! My wife said: "we just came to make a pymnt and the yelp website said 9:30pm is the closing time tonight, is there a manager? The employee... Read more

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  • Jul 14
  • Supermarkets and Malls
  • Roanoke, Virginia
  • Bad Experience
  • 46

FYI JCPenny- today you just lost my business forever. I will never shop at JCP again and I will warn my friends that they don't stand behind anything they sell. I bought a new pair of Nike sneakers just 3 1/2 months ago and the fabric has already started pulling apart at the seams. I was informed at the Bozeman, MT JCPenny's that the return policy was changed recently to 45 days because... Read more

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  • Jul 13
  • Supermarkets and Malls
  • Amarillo, Texas
  • Bad Looking Staff
  • 2
  • 22

Jcp needs to get it together I walked in and I had to asked the cleaner girl for help bc I couldn't find a worker no one esle and she was very nice and a hard worker all the girls there looked nasty in there short dresses it makes them look bad Read more

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  • From mobile
  • JCpenney
  • Jul 13
  • by anonymous
  • #509749

Wasn't very happy with the store all the girls dress are to short I feel like I walked into hooters and there rude Add comment

  • Jul 09
  • Supermarkets and Malls
  • Pawtucket, Rhode Island
  • Purchase Delivery
  • 21

I had ordered a shirt from on June 4th 2014 online. I waited three weeks and I still did not receive my order. I contacted jcp and they said that they don't have a record if it. When u sent them the email with my ordering confirmation I never heard back from them. It is now July 9th and I still have no item and I was never refunded. They took my money and ran! Read more

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  • Jul 09
  • Shopping
  • Bossier City, Louisiana
  • Hot Store
  • 3
  • 27

Was at the jc penneys in bossier city, was way to hot in store..had to leave because I became ill...I love shopping at jc penneys...won't be going back until y'all do something about the air...I can not imagine what your employees must be going y'all have any idea how dangerous it can be for customers as well as your employees...if someone has a heatstroke are y'all... Read more

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  • Jul 08
  • Shopping
  • West Sacramento, California
  • Defective Mattress
  • 36

I purchased a mattress box spring set on May 13, 2014. One week later we noticed the top of the mattress was flattening down and was lower than the foot of the mattress. There was a crease in the center of the mattress and my husband and would roll to the center if both of us were in the bed. I called JC Penney and complained and they sent a technician named Jose on July 2, 2014 to our house to... Read more

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  • Jul 08
  • Furniture and Decor
  • Joliet, Illinois
  • Cribs
  • 36

I was recently looking to purchase a crib and JCpenny had a 25% off sale plus free shopping over 100$. Fell in love with the Savannah Espresso (a 549$ crib) and decided to place my order. Upon ordering it showed it only took 10% off and still charged us for shipping. We decided we'd pay anyways because we really liked the crib. Turns out shipping the crib was almost 200$ (Which didn't show up... Read more

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  • Jul 07
  • Supermarkets and Malls
  • Toms River, New Jersey
  • Coupon Service
  • 39

The supervisor at jcpennys at the toms river ocean county mall NJ, name--Jess with braces,night shift. On 7/7/14. I had a legitatmate question about a coupon. She gave me such an attitude right off the bat. Very offensive and cocky. That is not how you treat people . Extremely rude, and apparently did not know how, or have the authority to help me with a coupon that did not specify male or... Read more

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  • Jul 05
  • Online Shopping
  • Bowie, Maryland
  • Online Shopping
  • 35

Yesterday I ordered a few items online. This is the first time I have shopped at JC Penny in years. I received three immediate emails from them. They were all in succession (1) thanks for my order, (2) thanks for confirming your registration and (3) JC Penny Customer Benefits, Re: Complete the JCPenny survey and claim your giftcard. After completing not one but multiple surveys and... Read more

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