2.8
  • Sales staff1 votes
  • Product1 votes
  • Customer service1 votes
  • Customer service7 votes
  • Rude employees7 votes
  • Order status3 votes
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  • Feb 26
  • Supermarkets and Malls
  • Caruthers, California
  • Reception Desk
  • 2
  • 2
  • 26
  • REVIEW RATING 4/5

JC Penney Home Store 7490 N Blackstone Ave Fresno, CA 93710 1. JC phone customer service SUCKS!!!!!! I've try calling countless times to get a status update on my order. I place a call, call goes to the receptionist, transferred to custom Dec, the lines holds for 5min and that's it!!! No one answers no voice mail nothing!!! Then I'll call back, receptionist repeats the entire process. Suck a... Read more

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  • Feb 26
  • Online Shopping
  • Fort Wayne, Indiana
  • Clothing
  • 1
  • 1
  • 26
  • REVIEW RATING 4/5

Order number 2015-0245-1005-0551 Ordered 4 items. SJB 3/4 SLV FLORAL Y RIVIERA GREEN FLORAL MEDIUM PETITE SJB 3/4 SLV FLORAL Y RIVIERA GREEN FLORAL X-SMALL PETITE 2 items were supposed to be back ordered though I saw the items in the store where the items were supposed to be picked up from. Took a long time for the items to be available but I no longer needed them. WT SS CREW SWEATER -... Read more

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  • Feb 25
  • Footwear and Clothing
  • Vancouver, Washington
  • Jeans
  • 1
  • 1
  • 22
  • REVIEW RATING 4/5

I purchased the most perfectly fitting straight leg JCP brand tall jeans. A few weeks later, I wanted to go back and purchase them in every color. Of course, they aren't carried in store (tall women shop, too!!) nor are they sold on the website. WHAT IS GOING ON?!?! Where am I supposed to buy my jeans? Jean shopping is hard enough. Why in the world would they stop selling their OWN BRAND? I... Read more

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  • Feb 23
  • Furniture and Decor
  • Wheeling, West Virginia
  • Nursery Furniture
  • 21
  • REVIEW RATING 4/5

On 10/13/14 I placed an order for nursery furniture. The 4 drawer dresser was shipped to me 4 separate times because each time it was damaged. On a 5th time I had all the furniture returned. Each time required me to be home from work to accept the delivery and each time the drivers were late to my house. Throughout this time I was promised by JCPenny customer service that they would contact... Read more

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  • Feb 21
  • Supermarkets and Malls
  • Fremont, California
  • Gold Credit Card
  • 2
  • 2
  • 38
  • REVIEW RATING 4/5

JC Penney gold credit card in good standing cancelled without notice. I am a long time JC Penney second generation customer paid off card in full and had $3,000 credit limit. I went to the store yesterday to use my card for an important purchase and was deeply embarrassed when card would not work. As there are only a fee JC Penney stores left wasted several hours and time traveling to the store... Read more

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  • Feb 19
  • Supermarkets and Malls
  • Saint Paul, Minnesota
  • Staff
  • 2
  • 2
  • 24
  • REVIEW RATING 4/5

Good companies value the employees, wanting them to succeed, it's called retention. JCP at ROSEDALE mall, Roseville MN = has a very hostile work environment that management has created. Front line employees all respect each other and work together but management is on a power trip and it's scary and stressful! It is not a supportive environment, employees always feel under the microscope,... Read more

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  • From mobile
  • Jcpenney
  • Feb 15
  • by anonymous
  • #595589

The coupons on the beauty salon site are only for first time cust. if u want to keep cust. u should have them or some for reg. cust; maybe a punch card like when u get a certain amount of visits u get some incenitive Thanks Add comment

  • Feb 05
  • Supermarkets and Malls
  • Ormond Beach, Florida
  • Employee
  • 3
  • 3
  • 87
  • REVIEW RATING 3/5

She was more interested in her Break, and was very curt in her manner. I asked about my Rewards points giving the# it is attached to. She informed me I had no points. I didn't know there were two different kinds of awards or points. I told her she needed to be a little clearer when she example things. She had nothing to say in return. I am not that it matters, a Plantinum card holder and can... Read more

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  • Feb 03
  • Furniture and Decor
  • Lauderdale-By-The-Sea, Florida
  • Couch
  • 42
  • REVIEW RATING 4/5

My name is Yogev,on November 30 2014 I order couch for my living room at the avenues mall in Miami, the lady at the department told us it will take 6 weeks for delivery, estimated date 1/13/15. On 1/13/15 I call to see what's my delivery status and the lady told me that for any reason the order been cancelled, with out even to let me know, after speaking with a "super visor" we re order the couch... Read more

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  • Jan 28
  • Furniture and Decor
  • Nursery Furniture
  • 32
  • REVIEW RATING 3/5

I ordered nursery furniture from jcpenny based on great reviews. It was delivered about 3 weeks later. The delivery people left a half assembled broken hutch in the floor, along with broken bed rails. They said I would have to contact jcpenny. I called jcpenny twice and have still not received replacements. They say it is on order and to allow 14 more days. In the mean time I received an email to... Read more

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