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3.7

I am now waiting on the fourth delivery for a pair of Frozen rain boots for my granddaughter. Each time they have been ordered (order was made by a JCP sales clerk) I have received a pair of rain boots with Princess Sophia on them.

The last 2 times a clerk has made a call to the warehouse telling them the problem and requesting they send the boots with Anna and Elisa on them.

There is clearly a stock number issue on this product and the folks at the warehouse are too incompetent to figure out the problem. This is ridiculous.

Reason of review: Order processing issue.

Monetary Loss: $25.

Preferred solution: Let the company propose a solution.

JCPenney Pros: Staff.

JCPenney Cons: Way this situation was handled.

Location: Elk Grove Village, Illinois

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Guest

Well the 4th time was NOT the charm. Should have received the forth shipment on Wednesday but it did not show up.

Finally on Friday afternoon I got a call from JCP that they cancelled my order because the supplier was sending them the wrong item. The boots were needed for a birthday on Saturday (tomorrow) which means I will have to spend the evening looking for something else.

I have party stuff to get together and did not have time for this. Wow

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