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  • Customers like
    • Product 7
    • Sizes available 4
    • Sales staff 3
  • Customers don't like
    • Rude employees 12
    • Customer service 11
    • Wasted time 7

I feel compelled to write about my Incredibly negative experience with J.C. Penny, specifically through purchasing furniture through their online store. We decided to purchase furniture through J.C. Penney's online store, as we had recently bought our first home and we wanted a store with generous financing options. We bought a sectional couch and bedroom set, including bed and frame, through... Read more

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I placed an order on nov 31 and didnt receive the product but got a bill from jc penny credit card for a bill. When discussed with customer service no one seems to know when the product would be delivered. I were requested to keep the positive attitude and pray the god for product delivery. Even now, after nearly three months no one knows where and when the product will be delivered. No one seems... Read more

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Wanted to exchange a ring for a different size and was lied to twice by employee and ended up returning it and losing $8.95 in shipping cost. Not only did I not get what I wanted, but was given a hard time returning it. I had the receipt, the credit card I bought it with and everything required. Bottom line I was dissatisfied. On a personal note I worked for jcpenney in the 80's at the Atl... Read more

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I needed a business suit for an upcoming interview. Upon entering the store I asked where I could find business suits. Sue, an associate, took me to the department, showed me the choices, and left. She apparently was beginning her shift and had to clock in. She returned 10 minutes later asking if I had found what I needed. Sue assisted me in finding everything. I told her I also needed... Read more

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Waited 10 minutes for for sales people to come from back stock room. I asked for 15 percent off coupon to be applied. Manager said there were none...clearly it is posted on the jcpenney site he refused to acknowledge and charged me full price. Day before I purchased same boots in different color in west minister. Staff very prompt and friendly store was clean and well managed. I will never... Read more

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She acted like it was a chore to wait on me. Had an attitude throughout. Did not even say "thank you". I said to her "you are not even going to give me a thank you?" and she said "have a good day". Really, is this the best you could do??? The receipt information is J. C. Penney Store 2270, Indian Mound Mall, Heath, Ohio, Item No. 662/4356/01007; Store 2270, Term. 400, Tran. 7575, Date... Read more

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shopping in your home store in Springfield Mo wanted to purchase a novelty refrigerator it was on sale, out of stock, asked for rain check was told not it was not needed as it was on sale most of the time, asked to be called when it came it has been over a month . does it take this long to restock ? now the display is gone and no one can tell me when this item will be back in stock . would have... Read more

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I placed an order for curtains on 1/12/16. I called their online customer service dept, just to get excuse after excuse from every rep i spoke to. When does it end?? They said they were "unable to refund me" and i "needed to have patience because the weather delayed the shipment" Unacceptable, JCP. I promise its the last time I'll be ordering from your website. Almost 3 weeks later and still no... Read more

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Resolved

On 12/10/2015 I Ordered a ring from jcpenny jewelry dept. for Christmas I received it on 1/12/2016 it was a mothers ring and had wrong stones in after contacting customer service they told me to return it to store and they would order a new ring. This order would be expedited which it was no so on 1/28/2016 still no ring told it wouldn't be in here at the soonest next week after spending 62 min... Read more

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The issue is that the person who they call the manager is being very rude and very disrespectful. Her name is Juanita at the fashion square mall, Orlando, Florida. A smile could have solved the problem, but her mean rude way talking to me is the main customer service issue I am having. Amazing how one manager's attitude can force me to close JCPenny credit card and hate going to shop at any of... Read more

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