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  • Customers like
    • Product4
    • Sales staff3
    • Sizes available3
  • Customers don't like
    • Rude employees9
    • Customer service8
    • Wasted time4

  • 2 days ago
  • Supermarkets and Malls
  • Saint Louis, Missouri
  • Oliver Sleeper Sofa
  • 4
  • REVIEW RATING 4/5

We bought a sofa from STL South County store and ordered it in June. We were told that in 6 to 8 weeks we would receive the sofa (Oliver Sleeper). Sales team suggested I call after 6 weeks for status of order. I waited seven weeks but was told I would be called when they had it for delivery. Never heard a word. After nine weeks one customer service rep said she would put a "rush" on the darn... Read more

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  • Aug 26
  • Supermarkets and Malls
  • Merrillville, Indiana
  • Ambrielle Bra
  • 3
  • REVIEW RATING 4/5

I've worn Ambrielle Bras for years and this is the first time I've had a problem. I have only had the bra for about a month and The hook just completely came out, i did not keep my receipt because I'm used to getting quality items at JCPENNY, so do i take the bra back or will the company replace it.It's38d navy blue everyday full coverage. I hand wash in cold water with mild detergent and dry on... Read more

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  • Aug 22
  • Footwear and Clothing
  • Denver, Colorado
  • Sandals
  • 5
  • REVIEW RATING 5/5
Jcpenney - Review about Sandals from Denver, Colorado
1 of 2

I bought sandals from Penny's. This is the third time I wore them. My feet are not a black as the first two times. However NO shoes should turn my feet black. Seriously??? Poor quality!!! Read more

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  • Aug 19
  • Other
  • 1
  • 1
  • 13
  • REVIEW RATING 4/5

JC Penny call center employees will provide information to anyone claiming to be you. the only thing that you have to verify is your name and address (all public information). By verifying those two small pieces of information the employee will tell the caller anything you have purchased, the date and the amount. In my experience they went over information done over a year ago. I know if I call... Read more

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  • From mobile
  • Jcpenney
  • Aug 18
  • by anonymous
  • #684919

Never order anything from JC Penney online. They don't cancel your order. You have to wait 3-4 weeks till they ship it then you can return it! What a waste! Not customer friendly at all! Add comment

  • From mobile
  • Jcpenney
  • Aug 16
  • by anonymous
  • #683960

My wife took my son for a haircut and he came home with his hair that was not even . After wife had told the girl too fix it she tried but keeper rolling her eyes and stuff Add comment

  • Aug 16
  • Supermarkets and Malls
  • Duarte, California
  • 47
  • REVIEW RATING 4/5

I was very disappointed with my experience yesterday (8/15/2015) night around 7:00PM in this store, JCPenney @ 20700 Avalon Blvd, Carson, CA 90746. I came in because I saw that the Stand Mixer Kitchen Aid Classic 4 1/2 qt. was ON SALE. From $249 it was now $199. I always shop at JcPenney and was my run to department store. The Cashier "Rocio" helped me out in the register but she scanned it and... Read more

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  • Aug 15
  • Professional Services
  • 1
  • 1
  • 28
  • REVIEW RATING 3/5

Employer made a comment about people being testy I commented that people were testy because it was warm in the store and computers were slow nasty employee said I wasn't talking to you lady I said please don't say anything smart to me "lu" her name said well don't say anything to me she said she'll have her job no matter what I say I am a platinum customer I wasn't treated that way I spend too... Read more

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  • Aug 15
  • Supermarkets and Malls
  • Mountain View, California
  • 10
  • REVIEW RATING 4/5

Was sent ugly grey sweatpants I would die before wearing EVER instead of the cute lacey panties I ordered- apparently I am supposed to pay to ship these back- WHAT?! Cannot find a single email address for them- only the usual phone loops where you deal with automated nonsense, rude people, & ZERO paper trail, so they can conveniently "forget" your issue. I ordered online SPECIFICALLY... Read more

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  • Aug 14
  • Supermarkets and Malls
  • Edinburg, Texas
  • 12
  • REVIEW RATING 4/5

On 7th August 2015 at 2:00pm I had an appointment at the portrait studio inside Jc penny for my daughter . The Branch which is located in Trenton off 281 Edinburg. The staff who was taking my daughters pictures was very rude , wasn't making any effort to take good picture and while I was finishing the payment she was telling her co worker to make sure she doesn't have to ever work on Saturday... Read more

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