2.8
  • Sales staff1 votes
  • Product1 votes
  • Customer service1 votes
  • Customer service7 votes
  • Rude employees7 votes
  • Order status3 votes
Is this your company?
Please check our
business solutions
Submit review about this company 

  • 1 day ago
  • Customer Service
  • Drapes
  • 5

Moved from out of State and purchased drapes because they were on sale. They were in the bags unopened for a while, as I am a senior citizen and was moving in along with getting settled. When I hung the drapes, they didn't hang correctly, come to find out when they were made, they were not cut on the grain. After many calls as I was told I had them 6 months, they finally exchanged them, only... Read more

Was this review helpful? 0 0

  • 2 days ago
  • Footwear and Clothing
  • Buffalo, New York
  • Clothing
  • 6
  • REVIEW RATING 3/5

I don't know who does the buying but your clothing line is terrible. Your sales associates are the rudest I have ever seen! You can't find one and when you do they give you a dirty look for interrupting their conversation with another employee. I asked to speak to the store manager and was told unavailable. Really! A store mgr who doesn't have time to see a customer! Also unprofessional when you... Read more

Was this review helpful? 0 0

  • Apr 09
  • Luxury / Jewelry
  • Claremont, California
  • Jewelry Cleaning
  • 18
  • REVIEW RATING 4/5

Chino Hillside,Ca... Jewelry Department has a rude employee, who would not check the stones/clean my wedding ring!!! She asked me a number of times, if I wanted to send my ring offsite for this to be done I repeatedly told her no!!! She then asked, if I had purchased the ring from jc Penney, because they don't check jewelry unless purchased from their stores. I informed her, that I never had that... Read more

Was this review helpful? 0 0

  • Apr 08
  • Furniture and Decor
  • New York, New York
  • Hunter Douglas Shades
  • 9
  • REVIEW RATING 4/5

On March 10, 2015 I ordered Hunter Douglas Shades. Today I had these so called Shades installed and was beside myself as they are paper thin, they don't stay in place as they keep sliding up. According to warranty these shades are Symmetry Cellular Shade Collection and not Hunter Douglas Shades. I will never shop at JCP again and will be closing out my credit account and will tell everyone of... Read more

Was this review helpful? 0 0

  • Apr 07
  • Employees and Ex-employees
  • Memphis, Tennessee
  • Employee Experience
  • 15
  • REVIEW RATING 4/5

i worked for jCPenney for almost 3 years we burned through Manager after manager and went through 4 atore managers when in 2 1/2 years and countless departments heads ghe leadership in the company aucks beyound all measures and has no structure and lies to customers about coupons and havjng customers apply for credit cards all *** day long the company is horriable and i believe should go to the... Read more

Was this review helpful? 0 0

  • Apr 04
  • Credit Cards
  • Saint Paul, Minnesota
  • Jcpenney Credit Card
  • 1
  • 1
  • 34
  • REVIEW RATING 4/5

Today I received a letter in the mail from JC Penney MasterCard/Synchrony Bank thanking me for submitting an address change. I live in MN; the address change was NC. I immediately called, as I have not moved. Not only did someone *** into my account, they changed my answers to the security questions, changed my phone number, changed my address and then proceeded to charge $1,400 against my... Read more

Was this review helpful? 0 0
  • From mobile
  • Jcpenney
  • Apr 03
  • by anonymous
  • #617242

I went into the J C Penney Store in Montgomery on yesterday and my transaction was denied to purchase twice. The cashier put up my account to make this purchase. There were other customers behind me. I was very embrassing when I know I made a $300 payment in March and has a post dated payment for April Add comment

  • Mar 29
  • Furniture and Decor
  • Mattress Set
  • 44
  • REVIEW RATING 3/5

ON A SUNDAY I PURCHASED AN EXPENSIVE MATTRESS SET FOR OUR SON AND WAS TOLD IT WOULD BE DELIVERED WITHIN 2-5 DAYS. WE LISTED THE OLD BED AND SOLD IT. AFTER A WEEK I CALLED AND OBTAINED THE PHONE NUMBER FOR DELIVERIES. I CALLED AND WAS TOLD THE MATTRESS WOULD BE DELIVERED IN EIGHT MORE DAYS, THAT DELIVERIES GO TO THE DIFFERENT AREAS ONCE A WEEK AND THEY JUST RECEIVED MY MATTRESS FROM PENNEYS. ... Read more

Was this review helpful? 0 0

  • Mar 24
  • Health and Beauty
  • Chesapeake, Virginia
  • Highlights
  • 28
  • REVIEW RATING 4/5

I went to JC Penney's today and got a sew in weave for $150 and some highlights to match the streaks in my hair. Their sign stated that highlights are free with $32 worth of salon services from Mar1-31. No where on there does it state that I am limited to 4 highlights. But when I got ready to pay, I was charged $240. $150 for the weave, $55 for partial highlights, $10 for the use of a flat... Read more

Was this review helpful? 0 0

  • Mar 22
  • Footwear and Clothing
  • Depew, New York
  • Clothing
  • 25
  • REVIEW RATING 4/5

Several times since this past holiday season and after the holiday season I would go to jc penny's and purchase items only to get home and the security tags are still on items of clothing. Now I have to go back to the store again to have tags removed. This is extremely irritating. Not sure if stores need better training or what but this has not happened to me at only one store but 2 in my... Read more

Was this review helpful? 0 0

Had an experience with Jcpenney?

Write a review
Did not find what you were looking for?
 
×
You are reading about Jcpenney.
Filing a new complaint about
×