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JCpenney

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217 complaints

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JCpenney social reviews and reports. Join community by posting your own comments or complaints.

JCPenney is an online shop where you can find various clothing articles and home items. The articles are divided into different categories and it is possible to choose from women, men and kids clothing, shoes, jewelry, toys and home décor. The clothing items fall into different subgroups such as clothes for girls of different ages, suits for tall and big men, maternity dresses for women so it is easy to find exactly what you want.

JCPenney offers a great variety of merchandise at competitively low prices. On their website you can get attractive discounts, find outlet stores, browse in less than $ 9.99 section or buy a gift card for your friends or relatives. JCPenney shops are located all over USA and it is easy to find the closest one to you with their convenient store locator.

Please try to contact JCpenney Customer Service directly prior to posting any complaints on this site.

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JCpenney Complaints & Reviews

JCpenney Reviews

Anonymous
JCpenney - Jcp closed out a lot of popular cloths
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

Jcp chose to close out the clothing line of many favorites ,why doesnt another company pick the clothing line up and let jcp commit suicide. People shopped there for years and were...

#318655
May 15, 2012
13

Con0323
JCpenney , No Information
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

I ordered a ring from Jcpenney online on 5/2/12. I shipped to store on 5/4/12. Today will be the 7th business day in the 4-7 business days. i called the store and they don't see an...

#318538
May 15, 2012
13

Pat007
JCpenney - online shopping has been broken for months
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

In the past shopping online worked well at Jcpenney.com but a few months ago I noticed the website was not not as functional as it was before. there was no way to save any items y...

#318162
May 13, 2012
23

Anonymous
JCpenney - JC Penney-Online Order-4-7 Day Arrival? Hardly
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

Placed an online order on 4/21 for 5 in stock items. Received an email confirmation stating that my items would arrive in 4-7 business days. To make a long story short, my order fi...

#317723
May 10, 2012
32

Anonymous
What had happened to JCpenney ?
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

I ordered a pair of children's shoes to be delivered to JCPenney store. After a week I called to check on the order and was told they were damaged and I would receive a new pa...

#317399
May 09, 2012
59

Anonymous
Horrible experience at JCpenney store in Miami
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

I took my seventy-five-year-old mother shopping to the JCPenney store at the Miami International Mall in Florida. My mother wanted to make an exchange (she wanted a smaller size). ...

#317261
May 08, 2012
70

Anonymous
JCpenney - The ridiculous commercials......
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

Every time I see one of those ridiculous commercials it just makes me want to shop some where else for sure. They are so ridiculous and do not any way even encourage me to want to...

#317127
May 08, 2012
81

Anonymous
JCpenney - Totally Disrespected
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

Hello all. I purchased a pair of swim trunks on the JCPenney website and selected ship-to-store to save the money, as I would need them about three weeks later. Before and after ch...

#315256
Apr 28, 2012
151

Anonymous
JCpenney - NEW JCP IS JOKE!!!!
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

As a relative of an associate, I would like to notify people of the "corporate" jcp. Less than a week before announcing that 371 people would be losing their job, they were given p...

#314335
Apr 24, 2012
383

Blackdon...
JCpenney Northwest Arkansas Mall Fayetteville, AR is RACIST
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

This is another store in the mostly white area I live in that is racist as heck. Everytime I go into this store I get followed around all over by security and store personell, the ...

#314262
Apr 24, 2012
218

Gouser112
JCpenney - JC Penny Fun Family Rewards
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

I made a purchased back in 2010 online, some how it enrolled me in Fun family rewards, I just recently made a large purchase at JC Penny,Paid off the bill in full. Then I get a not...

#314072
Apr 23, 2012
178

Kelly51
JCpenney - JCP SUCKS!
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

I went in the store to see what all the (excitmant is about) the ellen degenourous stuff is a bit much for a supposed family store! Then the cashier proceded to argue with me to ...

#313438
Apr 19, 2012
356

Anonymous
JCpenney - Not Shopping at Penneys Again
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

I have been a faithful customer of Penneys for over 45 years. Yesterday I experienced the "new concept" idea of shopping at Penneys and was totally disappointed with the experienc...

#313005
Apr 18, 2012
344

BreeAndD...
JCpenney SUCKS!!!!!!!!!
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

Went to buy a dress on jcpenney.com today, the dress I had envisioned myself in for my senior pictures this summer. A dress in which I cannot find another like. On the website they...

#312870
Apr 17, 2012
291

Ctrainor
JCpenney - JC Penny // The updated store is awful
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

I have not been in the "new" JC Penny 5 times since they made the switch. I have also walked out of their store 5 times with NOTHING purchased. I was a frequent shopper at Pennys...

#312557
Apr 16, 2012
285

Anonymous
JCpenney - Jcp might go down
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

As a former employee I saw all the negative impacts the new pricing strategy had on customers...after being laid off along wih 60 plus associates...all I can say is in the store I ...

#311812
Apr 13, 2012
361

Pissssed...
JCpenney - STOP SHOPPING AT JC PENNY
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

The new management of JCP has no idea what they are doing. My daughter, yes, daughter, was hired by JCP after completing her Master's degree. They were suppose to start her at th...

#310457
Apr 06, 2012
514

Anonymous
JCpenney - JC Penny would not let me return recliners.
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

Abut two years ago I purchased two navy blue recliners from J.C.Penny. I noticed the tiny specks of white like nubbies all over the fabric, could not remove them and found they ca...

#310156
Apr 05, 2012
284

Klunited
JCpenney - JC Penney delivery atrocious!!!
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

My son and daughter-in-law ordered a crib and changing table for the nursery (their first is on the way); as a gift we purchased the matching dresser. First, the shipping is NOT 1...

#309826
Apr 04, 2012
251

Anonymous
JCpenney - Treated Very Poorly. wrong merchandise delivered
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

I went into the Tanforan store in San Bruno Ca. I purchased a table and 4chairs. The table set was delivered and I noticed that the wrong chairs were delivered. I tried to communic...

#309144
Apr 01, 2012
230

Anonymous
Obscure ad campaigns will be end of JCpenney
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

As a longtime consumer and not a business major, even I know that if you don't SHOW me what you're selling, I won't be interested. Alternately, if you annoy me with sc...

#308335
Mar 28, 2012
334

Newttrant
JCpenney - Shoping exp.
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

Not the same ! no clerks ! no sale sings ! wont go back no mo no mo .We have spent a lot of money with Penneys in the last 50 year and probably went to the store on average 1 or 2 ...

#308203
Mar 28, 2012
326

Anonymous
JCpenney - Stonebridge Partner
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

I am very very very UNHAPPY that i was contacted by a number I did not recognize informing me that I had been signed up for Stonebridge life insurance benefits and that after a cer...

#308079
Mar 27, 2012
271

Anonymous
JCpenney - Good bye JC Pennys; I am forced to move on
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

I am very disappoint with the layout of the store and quality of merchandise at the JC Penny stores. I took pride in telling people that I shop at JC Penny, but in March 2011, I a...

#307570
Mar 25, 2012
333

Anonymous
JCpenney - New System & Website Sucks
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

I miss the old Jc pennys. Every dam item I have clicked on and put in my basket is sorry we no longer have that item in stock! I used to buy ALL my clothes for work from you, I t...

#307028
Mar 23, 2012
348

Anonymous
The low down of JCpenney ...
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

I see a lot of complaints on here and I would like to let people know what really goes on in that store. I use to work for JCP. I was a great worker, got them 'Icaps' or Cr...

#306999
Mar 23, 2012
476

Usmc1985
JCpenney - Hook, bait, and switch scheme JC Penney uses for instant credit
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

My girlfriend and I went to JC Penney in San Antonio to buy a dozen shorts and some polo shirts. After spending about two hours selecting our clothes we were enticed to apply for ...

#306084
Mar 19, 2012
401

Coolcanuck
JCpenney - JC PENNEY PRICING POLICY SUCKS
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

As cross border shoppers, my wife and I used to enjoy shopping at JC Penney. We were shocked at howfew good deals there were in the store despite the new low pricing model a...

#306076
Mar 19, 2012
600

Sinsaint
JCpenney stole my money
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

First off, my JCPenney bill was due Feb. 14, 2012. As anyone has done I had forgotten (I just found out I have a tumor on my pituitary gland so that might explain some of my forget...

#305732
Mar 18, 2012
386

Anonymous
JCpenney - The changes at jc penney and ellen degeneres spokesperson changed my shopping at penneys
5.0 P.O. Box 8178 ManchesterCT 1-800-322-1189 http://www5.jcpenney.com/jcp/CustomerService.aspx?cmResetCat=True&CmCatId=homepage&mscssid=6750df917

I no longer shop jc penneys have not been in the store since they named ellen degeneres a spokesperson and made many other changes for instance in pricing and sales but i will not ...

#304065
Mar 11, 2012
469
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