3.2
  • Customer service1 votes
  • Sizes available1 votes
  • sales staff1 votes
  • Customer service3 votes
  • Rude employees2 votes
  • Fine print applied to discounts1 votes
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  • From mobile
  • JCpenney
  • Dec 16
  • by anonymous
  • #570996

I been a good customer never been late had a 2,800 credit limit & my credit limit was reduce to 1, + why ?? Add comment

  • Dec 16
  • Supermarkets and Malls
  • Brooklyn, New York
  • Shopping Bags
  • 12
  • REVIEW RATING 4/5

I went to a jcpenney in rockaway square mall, bought a few items , they threw my items in a paper shopping bag, when I walked out of the store, it was pouring, so I went back and asked for a plastic shopping bag to out my items in, the really lousy sales associate said she couldn't give me one even when I offered to pay for it, I'm utterly pissed off because my bag literally broke and may items... Read more

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  • From mobile
  • JCpenney
  • Dec 15
  • by anonymous
  • #570315

I went to jcpeeny in tacoma mall. I had terrible time overthere. I ask them some question and they said dont know. I went to 3rd floor iwant to buy a lamp they said ican buy that but it not guarantee work or not. Take me 1 hour walk in store get nothing back home. Teribble customer service and all bad products Add comment

  • From mobile
  • JCpenney
  • Dec 15
  • by anonymous
  • #570313

No customer service ! Employees dont knoe anything about products. Iwant to buy one lamp and I have qusetion they dknt know cant sell for dont know price. Ihad horrible time overther Add comment

  • Dec 13
  • Furniture and Decor
  • Tallahassee, Florida
  • Twin Bed
  • 9
  • REVIEW RATING 5/5

I ordered a twin bed and frame from JCPenney. The information on line said that it came with their "JCP ROOM SERVICE ITEM This item includes jcp room service, our highest level of service. We unpack and assemble your item in any room, in any configuration, and remove all shipping and packing material when we leave." The frame came a week before the mattress and box spring. The mattress and box... Read more

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  • Dec 12
  • Shopping
  • Cleveland, Tennessee
  • Pants
  • 21
  • REVIEW RATING 4/5

I went to the jcpennys in my area to get some pants for work like I do usually, well as I paid for them and walked out the lady didn't take the security off and failed to give me a receipt or even tell me to have a good day. So I went home and came back to get it taken off no big deal right? Well another lady then accused me of stealing the pants, and I told her the cashier name was Anna and I... Read more

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  • Dec 11
  • Furniture and Decor
  • Dekalb, Illinois
  • Mattress
  • 15
  • REVIEW RATING 4/5

We ordered our mattress from JC Penny in mid November during the Veteran's Day sale. It is now mid December, and after calling the customer care number (1-800-442-7902), I was told by multiple service representatives, that our mattress was "made to order", and still in production. Apparently, JC Penny does not stock their mattresses, they have Sealy or Serta, or what ever brand you... Read more

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  • Dec 10
  • Online Shopping
  • Seattle, Washington
  • Online Order
  • 22
  • REVIEW RATING 4/5

I placed an order with you on the 1st of the month for some presents. After receiving one of three items, I called to check on the other two and was told that they were being shipped by the manufacturer and I should receive them this Monday or Tuesday. I didn't and I called again. After being put on hold for 13 minutes (my phone tells me such things) I was informed that my order was cancelled... Read more

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  • Dec 04
  • Online Shopping
  • San Gabriel, California
  • Online Order
  • 42
  • REVIEW RATING 3/5

I made on an online purchased on their jcp.com website, shortly after i received an email stating my order and that i will be expecting my items in a few days. After i received a call that my order was ready, I wen in to pick up my items. I noticed I was missing 2 items from my order. I had to call costumer service to find out 1 of my items had been canceled and my other item did not get... Read more

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  • Nov 29
  • Footwear and Clothing
  • Bedford, New Hampshire
  • Clothing
  • 35
  • REVIEW RATING 3/5

I have noticed in the past few years, that the quality of their products has gone way down hill. The quality of their women's clothing is sub par. The clothing has threads hanging off the seams and hems. The tags look like they came from one of those dollar stores. In fact, I'm starting to wonder if JCP and Walmart get their clothing from the same manufacture. I really miss the quality and... Read more

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