JCpenney Complaints and Reviews

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JCpenney
Main address: P.O. Box 8178 Manchester CT
1-800-322-1189, , http://www5.jcpenney.com/jcp/EmailUs.aspx?refpagename=CustomerService%25252Easpx&refdeptid=&refcatid
  • 668+23 mobile complaints
  • $190K claimed losses
  • $269 average
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  • From mobile
  • JCpenney
  • 2 days ago
  • by anonymous
  • #548057

Waiting 2 hours. You are a joke. You have no respect for appointments and you care less than nothing for professionalism ....please change the excuse, that one saying "we have problems with the camera" your grandmother is the only one who believes it In other words YOU SUCK Add comment

  • From mobile
  • JCpenney
  • Oct 16
  • by anonymous
  • #547039

Jcp needs to bring back sheerest support for us corporate woman. I have been lost without them. Management!! Get with it! Add comment

     

  • Oct 12
  • Footwear and Clothing
  • Trumbull, Connecticut
  • False Advertising
  • 39

I was at your store the other day to purchase bras. When I went to the bra dept the sign read buy a bra at regular price and get another bra for 60 percent . I decided to buy 4 bras thinking the second one was truly 60 percent off. The bras were 38.00 each so I figured 60 percent of the second one would be around 15.00. When I got to the register the cashier try to charge me 137.00 for 4 bras.... Read more

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  • From mobile
  • JCpenney
  • Oct 11
  • by anonymous
  • #545292

I can't believe JC Penny stopped selling ultra-talks. Really dumb move. You are letting your dedicated tall customers down bigtime, after all of the years that we have bought from you. How can you justify that? Bring back the ultratalls!!!!! Add comment

     

  • Oct 09
  • Supermarkets and Malls
  • Pants Purchase
  • 26

I went to the jcp store specially for the east 5th pants. When I got there I was so pissed that I walked out. They no longer carry them. The *** they now carry is just that ***! Jcp had better realize---a happy customer is a repeat customer! Whom ever they have as their buyer for clothing they should terminate. the reason companies go out of business is because they don't watch their customers... Read more

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  • From mobile
  • JCpenney
  • Oct 07
  • by anonymous
  • #543493

Recliner handle won't open in my JC Penny leather Sofa only 2 years old! How can I fix it since they won't cover it under my extented warranty I purchased? Add comment

     

  • Oct 03
  • Footwear and Clothing
  • Stain Release Shirts
  • 40

I always bought the cabin creek wrinkle free stain release shirts with short sleeves and button down collars.I can no longer find the line of clothing at JCPenney. Don't know what has happened with this company but you have priced yourself out of the average persons dress clothing lines and gotten away from what made Penneys great. Your upper management people have failed totally in presenting... Read more

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  • Sep 30
  • Supermarkets and Malls
  • International Shipping
  • 25

Be careful in shipping to Canada with JC Penney. The shipper will attempt one time to deliver the package and if that does not work returns the package to JC Penney and you are charged the shipping and handling. In my case the shipper did not use the contact phone number provided. I was never notified that the items had been returned, I called because the order had not been delivered after... Read more

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  • From mobile
  • JCpenney
  • Sep 26
  • by anonymous
  • #539052

I am not sure what is worse, the way employees are allowed to dress or the bad customer service. A gal today had so much revealing on top, it was shocking! Another finished with a prior customer,grabbed her tablet and walked away. Totally didn't acknowledge me or nothing. So that left one gal to check out and we are just expected to wait some more. Add comment

  • From mobile
  • JCpenney
  • Sep 24
  • by anonymous
  • #538030

I ordered a Twist by Jackie, opposites attract collection, twin bedding. Within a month it was coming apart. No help from any JC Penney within a 50 mile radius. Called customer service still no help. Now I'm stuck with $150 comforter that is useless. Add comment

 
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