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2.3 Based on 178 reviews
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  • Customers like
    • Product 11
    • Sizes available 4
    • Staff 3
  • Customers don't like
    • Customer service 14
    • Rude employees 12
    • Wasted time 8
  • From mobile
  • 2 days ago
  • #873733

Hello! My linen pants lasted one month.Today the St John's Bay pair of pants broke in at least 4 spots between legs.$20 for this poor quality made on Bangladesh is not worth.Will never buy brand again. RN#93677 Supplier 75319-4

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  • From mobile
  • 2 days ago
  • #873660

As an employee i feel the mgmt and overall morale couldnt be any lower along with unrealistic slave like expectations along with complaining and fighting coworkers and bad management that brings down the spirit of each coworker.

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BUYER BEWARE POOR SERVICE, SLACK EMPLOYEES, AND HIGH INTEREST RATES!! Soooo...After spending multitudes of dollars at JCPenney, I go out for the first time in 20 years to spend $500.00 on myself for my birthday and buy a ring, there. While purchasing my ring an irate couple is upset because they bought a ring and let JCPenney send it out to have it resized. The jewelry counter has lost their purchase and cannot seem to locate it, the manager... Read more

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The woman in front of me decided in the middle of paying for her order to do some more shopping, so she left to do that and the cashier told us (the people in line) SORRY. Well my question for her is why didn't you suspend the order and move on? Instead Tracy you chose to tell all of us SORRY. Well SORRY I won't shop there if that is your policy. Tracy was happy to busy herself up tidying up and waiting and she was still waiting when I had... Read more

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Went to jcpenney today was supposed to be having a door buster sale, nothing was on sale every items that I picked up to purchase was supposed to be on sale, well when the cashier stated ringing the items they was not on sale so I but it all back, well if you are having a sale please place the items in front of your store no need to pick up items and then findout that you are really not having a sale just a *** game to get customers to come in... Read more

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I have been in the Traverse City Michigan location twice in the last week. Both times I was in there a manager named Shannon belittled employees in front of me, my husband and other customers. We could see the look of frustration on the cashiers face. However the cashier apologized for her managers conduct and was very professional. To bad I did not see the same level of professionalism from her manager. Read more

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I ordered, in store, from your shoe dept. on May 26th. Lady was very nice. Well I neither got a call or e-mail from the store and it is now June 13th. I called the store, got put on hold for 10 min., transferred to 4 different depts. and ending in the catalog dept. After being put on hold for another 6 mins, ,by the way phone was just placed on counter so I can hear another lady arguing about something the lady came back to the phone and... Read more

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I look young for my age. I get that but there's no reason that I should be treated less of a human being because of it. I went to purchase a pair of shoes by Dadeland Mall in Miami FL and the woman at the register treated me like *** because I don't look the "part." I don't understand it. The concept that you have to treat people less because they look younger. Is it some kind of stigma? It needs to be buried. I'm twenty-seven not sixteen. I... Read more

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I am a very unhappy and disappointed customer. My siblings and I purchased a mother's day ring for my mother. I ordered the ring and provided my card information on May 17th. Then I was informed that a payment will not be processed until the merchandise is shipped. The ring was shipped on the 5th or 6th of June and the payment still has not been processed. I was told that there was a glitch in the system and the ring will basically be FREE. That... Read more

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I used to be a regular J.C. Penny shopper. However the last few times I've been there I found the experience very unpleasant. The clerks are VERY unfriendly and acted as if I was bothering them by shopping there. Ask them a question and you get a short snippy comment. You aren't greeted and once when I was checking out, the clerk barely made eye contact and did not smile once. VERY UNPLEASANT. The last time I went there looking for a dress for... Read more

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