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  • Customers like
    • Product 7
    • Sizes available 4
    • Sales staff 3
  • Customers don't like
    • Rude employees 12
    • Customer service 11
    • Wasted time 7

being a customer for several years I could not believe how high their interest rate is. Young people run do not past go Please do not send your hard earned money with this company's credit card payments. If you can not pay the cash do not do it. I is like selling your soul to satan, I advise not only the young but old alike do not give away your hard earned money to this company. I will never... Read more

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I was recently ask to give a color of a microwave oven interior I had purchased on line. My reply was that the microwave had arrived damaged with the entire top dented and I had not taken it out of the box. I had a hard time getting a refund and that after 3 weeks received all but 10.00 which I finally got back. I stated I had gone to Lowes and bought a more powerful brand name microwave for... Read more

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Wow I feel not makeing no more trips to Sephora in jcp in Sioux city IA I have been helped by a girl named alonedra if that is spelled right she didn't make me feel comfortable and confident on the products I had gotten and made me feel I do not know how to use them and talked to me if I was slow please if she does not like her job there is many many other nicely girls that would love her spot... Read more

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I was actually one of the few associates they kept after the holiday and guess what? For those of you who didn't stay Just appreciate that you don't have to deal with them anymore. they use you until they don't need you and then try to figure out a way to get rid of you. They will pull up any transactions out of their *** to try to accuse you for doing something "illegal" or mess with their time... Read more

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I will never again do any kind of business with JCP or JCP.COM. I placed and order for 4 pillows and one throw on jcp.com. The order went through all products where in stock per the website. I received 1 pillow. I called customer service to find out when o could expect the rest of my order to be told due to the pillows being " lost in transit " my order was cancelled . The blanket I ordered well... Read more

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I feel compelled to write about my Incredibly negative experience with J.C. Penny, specifically through purchasing furniture through their online store. We decided to purchase furniture through J.C. Penney's online store, as we had recently bought our first home and we wanted a store with generous financing options. We bought a sectional couch and bedroom set, including bed and frame, through... Read more

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I placed an order on nov 31 and didnt receive the product but got a bill from jc penny credit card for a bill. When discussed with customer service no one seems to know when the product would be delivered. I were requested to keep the positive attitude and pray the god for product delivery. Even now, after nearly three months no one knows where and when the product will be delivered. No one seems... Read more

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Wanted to exchange a ring for a different size and was lied to twice by employee and ended up returning it and losing $8.95 in shipping cost. Not only did I not get what I wanted, but was given a hard time returning it. I had the receipt, the credit card I bought it with and everything required. Bottom line I was dissatisfied. On a personal note I worked for jcpenney in the 80's at the Atl... Read more

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I needed a business suit for an upcoming interview. Upon entering the store I asked where I could find business suits. Sue, an associate, took me to the department, showed me the choices, and left. She apparently was beginning her shift and had to clock in. She returned 10 minutes later asking if I had found what I needed. Sue assisted me in finding everything. I told her I also needed... Read more

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Waited 10 minutes for for sales people to come from back stock room. I asked for 15 percent off coupon to be applied. Manager said there were none...clearly it is posted on the jcpenney site he refused to acknowledge and charged me full price. Day before I purchased same boots in different color in west minister. Staff very prompt and friendly store was clean and well managed. I will never... Read more

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