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2.4 Based on 192 reviews
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  • Customers like
    • Product 11
    • Customer service 4
    • Sizes available 4
  • Customers don't like
    • Customer service 14
    • Rude employees 12
    • Wasted time 8

RUDE CUSTOMER SERVICE WORKER! I will NEVER come back to the Sunrise Mall JCPenny ever again. I spent about $100.00 on a few items. As i was leaving after "PAYING" for my stuff.. extremely rude Chinese woman jams me up at the door snatches my backpack and couple of items from me and very rudely ask me did I pay for these I say to her yes I did I don't steal I have my receipt she asked to see it I showed it to her she still did not believe me she... Read more

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I had the worst experience between JCP online and my JCP credit card this month. I was so appalled I cannot see myself giving JCP my money any more. It became very apparent to my this past Monday, that JCP has poor customer service and only care about getting to the next phone call instead of paying attention to the customer's need and taking care of the problem. i spoke to 7 JCP associates on Monday - why is it acceptable to be transferred 6... Read more

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I have also shopped at JCP for as long as I can remember. Towncraft est 1927 jeans my husband love them but JCP no longer carry them. I have talked to them over and over and they tells me what I want to hear at the time; example: "We are working on getting them back in the store". NOTHING has happened . I realized you focus on the teens and young people, but we are the people that have put you where you are and these people you are losing. I... Read more

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Mold ad mildew smell in the Carolina mall makes me not want to shop there... fear of getting sick and fear of the clothes bought having mold spores. I'm no expert but that can't possibly be healthy to smell that. Just walking into the store, it reeked of musty mildew. My friend and I walked around the store and of course being the starting fall school season, the sales were great. However, the smell of mold and mildew continued to worsen... Read more

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I met the rudest HR person at the JCP in Cypress Towne Center today. Her name is Kelly. I applied for a position she called me to see if I was still interested, told her yes she asked about my availability when I told her she just hung up the phone. I wasn't far away from the store when she called so I stopped in five minutes later. The girl looked at me and asked who are you in her rudest voice. So I stood my ground and told her you spoke to... Read more

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Customer refused to stop trying on pierced earrings when she was told twice that the health department forbids it for obvious reasons. Was belligerent about it and stated that she "didn't care." Another customer blatantly lied about being ignored because I wasn't facing her,I was turned the other way working with a couple trying on expensive watches and she was standing behind a display where she couldn't be seen unless you had eyes in the... Read more

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I received coupons in the mail for being a rewards customer. One of the coupons was $10 off when you spend $10. I tried to purchase a item that was $20 and it was 50% off which makes the item $10. When the cashier rang the item up the total came to $9.99. How is that possible. If the item is under $10 the coupon will not work. Does Jcpenney have their system set up to make a customer spend more than $10. I'm very disappointed in jcpenney and... Read more

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  • From mobile
  • Aug 13
  • #899731

Work at jcpenney in florida the company treats their employees like *** and the employees takes out their frustrations on the customers.

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If you have a large clientele, do not take it to jcpenney's salon, they will lie about the sign on bonus...I had a terrible experience @ store # 1958 in Beaumont. Tx, & The management is terrible.

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Jcpenney Rockwall it's a nightmare working there the managers are very *** and they like only people who can kiss their ***. They had preference for certain employees if they don't like you they ignore you all the time. Unethical behavior from these supervisors. Never enought associates then way to much work, the all they care about how many ICA you make , and the only way they will like you if you make plenty application monthly it's ridiculous... Read more

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