JCpenney Complaints and reviews

JCpenney reviews, JCpenney complaints, read JCpenney reviews, find JCpenney reviews, JCpenney scam reports
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Industry: Supermarkets and Malls
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  • 606 complaints
  • $79,416 claimed losses
  • $131 average
  • 43951 since Jun 04, 2007

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JCpenney
Main address: P.O. Box 8178 Manchester CT
1-800-322-1189, , http://www5.jcpenney.com/jcp/EmailUs.aspx?refpagename=CustomerService%25252Easpx&refdeptid=&refcatid
JCpenney reviews, JCpenney complaints, read JCpenney reviews, find JCpenney reviews, JCpenney scam reports
  • 606 complaints
  • $79,416 claimed losses
  • $131 average
Had an experience with JCpenney?
Submit review ›
606 reviews found
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  • Mar 29
  • Cleveland, Ohio
  • Furniture Delivery
  • 7

I purchased a mattress from store @ middway mall and delivery date was 3/27/14.The delivery department told me I did not have receipt with that delivery date on it. I called the store they put the blame on the delivery department. oh my. I waited no delivery I called only to find out delivery date was 3/29/14. pissed off I had to take another day off 3/29/14 delivery time 2-4 no mattress I call... Read more

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  • Mar 28
  • Offered Products
  • 2
  • 15

Please bring the Ambrielle bras and panties back. I really liked the way they fit and they were reasonably priced.Also would like to see Le Suit Collection come back.Need to improve shoe department. Everyone cannot wear 4 and 5 inch heel.you need to bring the fragrance department back also.It was really nice being able to find the various perfumes and colognes for men and women.What has happened... Read more

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  • Mar 26
  • West Fork, Arkansas
  • Rude Customer Service
  • 1
  • 21

March 6 I loaded up my two small children and went to our local JCP to buy a specific item I had seen in their children's dept. I was given the option to ship to my home or save the $8 and ship to store. I chose ship to store and paid cash for my order. I'm not sure if this is JCPs way to ensure if I cancelled my order I would be forced to have store credit, but the associate took my cash and put... Read more

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  • Mar 15
  • Phoenix, Arizona
  • Wrong Prescription
  • 12

If you wish to wait 5 weeks for your eyewear order......purchase at JC Penney. Original order arrived in 12 days....WRONG prescription and WRONG frames. Sent back to factory all the way to NEW JERSEY from ARIZONA. Requested special handling/quick turn around....optician said "no problem." This was 2/24/14....it is today 3/15/14 still NO GLASSES. Called three times this past week....said manager... Read more

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  • Feb 01
  • Easy Fit Jeans
  • 1
  • 22

I used to like shopping at JCP until the last time I went in. I went in to buy another 5 pairs of St. John's Bay easy-fit jeans for men and found out they had cancelled this very popular product. In fact the whole store has been re-arranged and converted into what could only be described as a chaotic mess. This certainly explains why JCPenney stock value has dropped from $42/share to $5/share in... Read more

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  • Jan 24
  • Cleveland, Ohio
  • Catalog
  • 36

There are just so many things wrong with the "new" jc penney. For starters I'm NOT really a store shopper. The anticipation of receiving the twice yearly BIG catalog was overwhelming. I would flip through the pages and make my list of everything from clothes, to shoes, items for the bathroom, linens for the bedroom, etc. Now, with the catalog no longer available I trecked to the store and found... Read more

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  • Jan 18
  • Chehalis, Washington
  • Sectional Sofa
  • 1
  • 14

Ordered my sectional sofa on 11-8-13, said it could take 4-8 weeks for delivery, finally called JCP on 1-14-14 and asked where my sectional was..was tranferred to 4 different people, 4 different companies, apparently they only deliver once a month to my area..(never heard this when I ordered)...finally..(apparently)..getting the sectional delivered 2-11-14..WE WILL SEE... WILL NEVER ORDER FROM... Read more

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  • Jan 04
  • Items Return
  • 24

"""**** CHECK YOUR CREDIT CARD ACCOUNT **** If you return items purchase from JCP.COM and you return them to JC Penney Store JC . You should check you account to make sure the credit was return. I return items Dec 5, 2013 and still calling JCP.COM and JC Penney Store JC for my money. In there system they saying money was return but never got put back in my account. On Dec 20, 2013 we did a 3 way... Read more

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  • Jan 04
  • Customer Service
  • 2
  • 63

I stood at the desk, stylists saw me and spoke, yet not one person came up to me to ask what I needed. I stayed for approx. 3 minutes and just then as I was about to lave a stylist (black tall) came up too ring out her client, and all she said to me was, someone will be right wit you!!! Excuse me, she was already ther why could she not help me?? I finally left and went to another salon in the... Read more

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  • Dec 28, 2013
  • Dallas, Texas
  • Dinnerware
  • 26

I purchased two sets of dinner ware received both one broken,customer service said to return to a store to receive replacement for broken pieces, store said they could not do it because bought online,called customer service back now they want me to buy another set,send the original back ok to whom and where the CS person said to leave the box out on the front door and UPS would pick it up! Duh... Read more

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