Submit ›
or
2.3 Based on 183 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Product 11
    • Sizes available 4
    • Staff 3
  • Customers don't like
    • Customer service 14
    • Rude employees 12
    • Wasted time 8

My boyfriend and I went into JC Penney's in Rockwall, TX to buy a bathing suit for me. We asked for help in finding my size. I am a very developed, petite 56 years old woman. The woman acted like she did not want to help us when my boyfriend asked for help. When she did attempt to help she kept giving me glares, and when we couldn't find my size, she made the comment that "I probably could find a bathing suit in the children's section." I... Read more

Was this review helpful? 0 1

Promise from penny's for delivery , not delivered, no explaination. Terrible service. Why aren't companies held to agreements they make ? We were desperate for a new washing machine as ours just died ( bearing worn out) just as our two boys returned home for summer. We only bought from penny's because they promised us the soonest delivery. Now with no delivery in sight we are facing a growing mountain of clothes and contact with this company has... Read more

Was this review helpful? 0 0

What is wrong with JC Penney. Thank goodness I still have several pairs of jeans in good condition. I was getting ready to buy 4 more pairs just to supplement and found they had been discontinued. I will also stop shopping at Penney's. I have already stopped shopping at Macy's because they have discontinued brands I loved. I am now resigned to searching out the internet for replacements. I can't believe how out of touch the larger department... Read more

Was this review helpful? 0 0

I shop at the JcP store in South Jordan, Utah, I love shopping at JcP for my entire family but the customer svc at this store is horrible! They are beyond SLOW it doesn't matter the time of day time of year they have one speed it is so slow I hate it I dread going in there! And it doesn't seem to bother the staff I am a patient happy person but this store is going to go under unless management does something to fix it it makes me so sad do... Read more

Was this review helpful? 0 0

My fiance bought me a beautiful $3000 ring that we had looked at and tried on in the store. It was beautiful. He paid for it and sent it out to be sized. Well it has a black spot in the diamond that is very noticable. Even with a paid warranty they will not exchange the ring or replace the diamond. They said there is nothing they can do. Its bull *** they would sell that to someone especially a man because obviously they took advantage. Im going... Read more

Was this review helpful? 0 0
  • From mobile
  • Jun 28
  • #873733

Hello! My linen pants lasted one month.Today the St John's Bay pair of pants broke in at least 4 spots between legs.$20 for this poor quality made on Bangladesh is not worth.Will never buy brand again. RN#93677 Supplier 75319-4

Add comment
  • From mobile
  • Jun 28
  • #873660

As an employee i feel the mgmt and overall morale couldnt be any lower along with unrealistic slave like expectations along with complaining and fighting coworkers and bad management that brings down the spirit of each coworker.

Add comment

BUYER BEWARE POOR SERVICE, SLACK EMPLOYEES, AND HIGH INTEREST RATES!! Soooo...After spending multitudes of dollars at JCPenney, I go out for the first time in 20 years to spend $500.00 on myself for my birthday and buy a ring, there. While purchasing my ring an irate couple is upset because they bought a ring and let JCPenney send it out to have it resized. The jewelry counter has lost their purchase and cannot seem to locate it, the manager... Read more

Was this review helpful? 0 0

The woman in front of me decided in the middle of paying for her order to do some more shopping, so she left to do that and the cashier told us (the people in line) SORRY. Well my question for her is why didn't you suspend the order and move on? Instead Tracy you chose to tell all of us SORRY. Well SORRY I won't shop there if that is your policy. Tracy was happy to busy herself up tidying up and waiting and she was still waiting when I had... Read more

Was this review helpful? 0 0

Went to jcpenney today was supposed to be having a door buster sale, nothing was on sale every items that I picked up to purchase was supposed to be on sale, well when the cashier stated ringing the items they was not on sale so I but it all back, well if you are having a sale please place the items in front of your store no need to pick up items and then findout that you are really not having a sale just a *** game to get customers to come in... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Jcpenney.
Filing a new complaint about
×