2.8
  • Sizes available1 votes
  • Sales staff1 votes
  • Product1 votes
  • Rude employees7 votes
  • Customer service7 votes
  • Order status3 votes
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  • From mobile
  • Jcpenney
  • 8 hours ago
  • by anonymous
  • #614067

Rude, uneducated store manager, Liz, at your Westwood Mall, Jackson, Michigan is a horrible representative of your company. I witnessed her behaving like a petulant child, rude and condescending to the customer ahead of me. She stopped just shy of a racial slur. Pathetic! Get it together JCP! I'll be shopping at Younkers from here forward! Add comment

  • Mar 24
  • Health and Beauty
  • Chesapeake, Virginia
  • Highlights
  • 6
  • REVIEW RATING 4/5

I went to JC Penney's today and got a sew in weave for $150 and some highlights to match the streaks in my hair. Their sign stated that highlights are free with $32 worth of salon services from Mar1-31. No where on there does it state that I am limited to 4 highlights. But when I got ready to pay, I was charged $240. $150 for the weave, $55 for partial highlights, $10 for the use of a flat... Read more

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  • Mar 22
  • Footwear and Clothing
  • Depew, New York
  • Clothing
  • 7
  • REVIEW RATING 4/5

Several times since this past holiday season and after the holiday season I would go to jc penny's and purchase items only to get home and the security tags are still on items of clothing. Now I have to go back to the store again to have tags removed. This is extremely irritating. Not sure if stores need better training or what but this has not happened to me at only one store but 2 in my... Read more

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  • From mobile
  • Jcpenney
  • Mar 19
  • by anonymous
  • #610496

Waited in customer service line at Del Rio, TX Penny's for 37 minutes. Unsatisfactory! 7 registers available with 2 working. Should not have to wait so long to spend my money! Asked for manager/ none available. Last time I will ever go there. Fire the (no) management! Add comment

  • Mar 18
  • Footwear and Clothing
  • Knoxville, Tennessee
  • Hiking Boots
  • 10
  • REVIEW RATING 4/5

After purchasing a pair of St John Bay mens hiking boots I noticed they were tearing at the rubber on the side after 2 months,being it is almost spring, I cannot take them back, I contacted customer service to be told I can order them on line with 15% off, Why would I want to pay for them again? This is totally unacceptable.I hope they go under.The stores are vacant and there is never any help... Read more

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  • Mar 18
  • Supermarkets and Malls
  • Edina, Minnesota
  • Register Checkout
  • 16
  • REVIEW RATING 4/5

The cashier chose the wrong buttons so my receipt did not print out and had to call manager Carol to print the receipt. Carol was unable to do so from the terminal and told me she had to go upstairs to print it from a computer and would be 'right back - maybe 5 minutes' 35 minutes later, she called to the desk and told the new cashier, who had replaced the first one that my transaction had... Read more

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  • Mar 16
  • Furniture and Decor
  • Brighton, Michigan
  • Curtains
  • 2
  • 2
  • 21
  • REVIEW RATING 4/5

Went into the window treatment dept. Lady holds curtains for me. I come back to purchase and she is busy with customer. I *** shelf .. and buy them with another cashier. I return them the following day. Couldnt find receipt. Manager tells me I cannot return any item without a receipt .. so she makes me wait 40 minutes to return them to look up receipt. The other cashier wants to know why... Read more

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  • Mar 16
  • Credit Cards
  • Gilbert, Arizona
  • Birthday Reward
  • 10
  • REVIEW RATING 3/5

Being a gold and platinum member I was very disappointed I did not recieve my birthday reward...I called customer service twice and was told both times I would recieve it..my birthday was in January and Im still waiting..I also do not recieve any coupons in the mail.I was told this by random selection.I was very disappointed especially having 2 JCP cards and knowing Im not entitled to any coupons... Read more

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  • From mobile
  • Jcpenney
  • Mar 06
  • by anonymous
  • #604459

I am blocked from entering the site,this is where i do most of my shopping Add comment

  • Mar 04
  • Footwear and Clothing
  • Exira, Iowa
  • Jeans
  • 16
  • REVIEW RATING 3/5

I agree with all the others who have commented on the availability of St. John's Bay women stretch corduroy jeans. I have two pair that I bought size 20W in black and brown. I lost weight and purchased a size18W that fit nice but was the only color I could find early last year. I still wear the other ones on occasion because I haven't been able to find anymore. Shame on you for discontinuing an... Read more

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