JCpenney Complaints and Reviews

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JCpenney
Main address: P.O. Box 8178 Manchester CT
1-800-322-1189, , http://www5.jcpenney.com/jcp/EmailUs.aspx?refpagename=CustomerService%25252Easpx&refdeptid=&refcatid
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  • Jul 26
  • Supermarkets and Malls
  • Bad Clothing
  • 2
  • 15

ME AND MY FAMILY HAVE BEEN SHOPPING FOR OVER 10 YEARS BUYING SOUTHPOLE AND GREAT SHOES FROM JCPENNY NOW YOU GUYS HAVE THE WORST LINE OF CLOTHING. MY FAMILY AND FRIENDS AND ACTUALLY EVEN MY NEIGHBORS HAVE STOPPED GOING TO SHOP AT JCPENNY. WE WANT SOUTHPOLE BACK AND THE GREAT COUPONS AND STUF YOU USE TO HAVE BRING IT BACK.I WANT SOUTHPOLE ITEMS BACK AT JCPENNY. MY SON TELLS ME ALL THE TIME WE WALK... Read more

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  • Jul 25
  • Supermarkets and Malls
  • Buford, Georgia
  • Low Quality Toys
  • 7

Pretty as she can be, when we got home and my 5 yrs. old granddaughter started check her out we were not pleased with the face that like looks grapefruit, a nose that does not compliment her face, but the worst is the HAIR...Silky straight in the front but when you take her pigtails down you see a bald spot, the hair in the back is so NAPPY, the hair plugs this silky in the front and Nappy as ***... Read more

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  • Jul 21
  • Supermarkets and Malls
  • Unprofessional Stylist
  • 7

I don't remember thaw stylist name because it was my first time there and her name was hard to pronounce. It started with a T. She is a good stylist. I had six inches of new growth and have never had anyone do it in 2and a half hours before so efficiently. She doesn't do cuts well. She should get more practice with that. It's like she couldn't cut my bangs straight across. One... Read more

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  • Jul 19
  • Supermarkets and Malls
  • Rude Employee
  • 5
  • 39

The yelp website said the store in lakewood closed tonight at 9:30pm. We entered the store at 9:15pm. An employee left his customers, approached us with both hands raised in the air, and yelled you both have to leave the store right away cause we're closed! My wife said: "we just came to make a pymnt and the yelp website said 9:30pm is the closing time tonight, is there a manager? The employee... Read more

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  • Jul 14
  • Supermarkets and Malls
  • Roanoke, Virginia
  • Bad Experience
  • 16

FYI JCPenny- today you just lost my business forever. I will never shop at JCP again and I will warn my friends that they don't stand behind anything they sell. I bought a new pair of Nike sneakers just 3 1/2 months ago and the fabric has already started pulling apart at the seams. I was informed at the Bozeman, MT JCPenny's that the return policy was changed recently to 45 days because... Read more

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  • From mobile
  • JCpenney
  • Jul 13
  • by anonymous
  • #509844

Jcp needs to get it together I walked in and I had to asked the cleaner girl for help bc I couldn't find a worker no one esle and she was very nice and a hard worker all the girls there looked nasty in there short dresses it makes them look bad Add comment

  • From mobile
  • JCpenney
  • Jul 13
  • by anonymous
  • #509749

Wasn't very happy with the store all the girls dress are to short I feel like I walked into hooters and there rude Add comment

  • Jul 09
  • Supermarkets and Malls
  • Pawtucket, Rhode Island
  • Purchase Delivery
  • 10

I had ordered a shirt from jcp.com on June 4th 2014 online. I waited three weeks and I still did not receive my order. I contacted jcp and they said that they don't have a record if it. When u sent them the email with my ordering confirmation I never heard back from them. It is now July 9th and I still have no item and I was never refunded. They took my money and ran! Read more

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  • Jul 09
  • Shopping
  • Bossier City, Louisiana
  • Hot Store
  • 1
  • 14

Was at the jc penneys in bossier city,Louisiana..it was way to hot in store..had to leave because I became ill...I love shopping at jc penneys...won't be going back until y'all do something about the air...I can not imagine what your employees must be going through...do y'all have any idea how dangerous it can be for customers as well as your employees...if someone has a heatstroke are y'all... Read more

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  • Jul 08
  • Shopping
  • West Sacramento, California
  • Defective Mattress
  • 13

I purchased a mattress box spring set on May 13, 2014. One week later we noticed the top of the mattress was flattening down and was lower than the foot of the mattress. There was a crease in the center of the mattress and my husband and would roll to the center if both of us were in the bed. I called JC Penney and complained and they sent a technician named Jose on July 2, 2014 to our house to... Read more

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