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  • Customers like
    • Product2
    • Sales staff1
    • Customer service1
  • Customers don't like
    • Rude employees9
    • Customer service8
    • Wasted time3

  • 1 day ago
  • Customer Service
  • Washington, District Of Columbia
  • 4

The store manager - DANIEL TYSON ll is the most racist son of a *** manager. I was shopping in the juniors department and I noticed all that he was doing was standing infront of the registers micromanaging all of the ladies at the counter - young white females. He was barking orders at them to get credit applications and surveys - and on top of that he would confuse them by giving them... Read more

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  • 1 day ago
  • Supermarkets and Malls
  • Houston, Texas
  • 6
  • REVIEW RATING 3/5

I'm very disappointed with Jcpenney. I went to the location in san antonio tx alamo ranch area to shop for my husband because he likes there big and tall clothing. Well I'm so upset with this company. The big and tall section was pushed all the way in the back at the corner of the store right next to the bath section! Thanks for making the bigger people feel even more out of place! I rate them no... Read more

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  • 2 days ago
  • Footwear and Clothing
  • Orlando, Florida
  • Cabin Creek Jeans
  • 2
  • REVIEW RATING 4/5

When JC Penney stopped carrying Cabin Creek jeans and could offer no explanation nor alternative, I gave up on them. I refuse to shop there at all whereas I used to at least once a month at a nearby mall. If they are no more answerable to their clientele than this, begone with them! I will NEVER do business with them ever again and it's been years already. I check back online now and then to... Read more

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  • Jun 30
  • Supermarkets and Malls
  • Grass Lake, Michigan
  • Jcpenney Staff
  • 3
  • REVIEW RATING 3/5

Please, close your Westwood Mall, Jackson, Michigan, location and force me to shop at the Ann Arbor store! I would gladly drive the extra miles to go to a JCP store with a competent, sober store manager! Wow, you know it's difficult for patrons to explain a problem with an order to an intoxicated "store leader". I'm done with JCP for now. Continue to blame Ron Johnson if you like, but I think... Read more

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  • Jun 28
  • Footwear and Clothing
  • Cabin Creek Jeans
  • 7
  • REVIEW RATING 4/5

I just spent 2 hours searching for my beloved Cabin Creek Jeans, found JCP absolutely frustrating with poor loading format, limited info on product, and no acceptable substitute. Fie on them! I'll cut apart old pair/copy/sew my own. So much for years of patronage and loyalty. Should I cancel my account? My long ago childhood featured JCP clothing/shoes/household goods. My Mama was a JCP loyal... Read more

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  • Jun 25
  • Supermarkets and Malls
  • Redmond, Washington
  • Exchange Policy
  • 14
  • REVIEW RATING 4/5

Associate 0177is not representing the company well. I purchased an article using my catalog coupon along with my rewards coupon. The article was a size too small and I requested an even exchange. She had a bad additute with the customer before me and it carried over into my transaction. She pretended to be talking on the phone to the store manage and told me she could not help me. She said that I... Read more

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  • From mobile
  • Jcpenney
  • Jun 23
  • by anonymous
  • #654801

I will NEVER shop at the JC Penny again! HORRIBLE customer service multiple times I visited that store! Sales associates were very rude! And they argued with me about prices of clothes WHEN THE SIGNS AND ONLINE PRICES SAID DIFFERENT! Add comment

  • Jun 12
  • Products
  • Kirkland, Washington
  • Billing Department
  • 2
  • 2
  • 30
  • REVIEW RATING 3/5

I had been travelling for my job got back into town and I had received a late notice about my payment past due on a 188.00 balance. The payment was 31.00, the late fee was 29.62 with interest. Wow, that is ridiculous amount. I went on line to check my bill and in the account summary there was no mention of a late fee or interest charge for being late 7 days. This is why I will never, and I... Read more

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  • Jun 08
  • Furniture and Decor
  • Pensacola, Florida
  • Dresser
  • 27
  • REVIEW RATING 4/5

We bought a dresser that came damaged and at first they gave us a portion of a refund to account for the damage. After more damage was discovered, they sent another dresser. You guessed it, that one came damaged as well. My wife was fed up with getting damaged items from them and decided that she just wanted a refund. After a battle with the customer service department over being able to be... Read more

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  • Jun 02
  • Beauty Centers and Spas
  • Newington, Virginia
  • Haircut
  • 38
  • REVIEW RATING 4/5

I went for a haircut on May 30. So the lady who did my hair was nice but the receptionist lady was not nice. She has no customer service at all .. So anyway my hair cut was done :: haircut and blow dry was 32$ , 15$ extra for long hair, 25$ for deep conditioning and tips so I paid for all . Guess what I used the coupon and the girl was not happy in the first place. And second their system was not... Read more

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