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  • Customers like
    • Product2
    • Sales staff1
    • Customer service1
  • Customers don't like
    • Customer service8
    • Rude employees8
    • Order status3

  • 4 hours ago
  • Products
  • Amarillo, Texas
  • Women Clothing
  • 3

Again JCPenney in Amarillo, Texas demonstrates it has no regard for Plus Size women. Although for a short while women had a real area for nice clothing on the first floor, it was once again decided to remove those clothes. They put all the old, ugly clothes from the last two years back on sale racks upstairs and the nice clothing has disappeared. And they decided that fat chicks really should... Read more

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  • 2 days ago
  • Supermarkets and Malls
  • East Moline, Illinois
  • 7
  • REVIEW RATING 4/5

I still have a pair of Cain creek pants from about 30 years ago that still fit me great and look great. I hope I understood right that you are going to be selling them again. I will be back to Jcpenney if that is true. I have some of their tops too that I like. Please bring them back. Why would you quit selling a product that so many of us were so happy with. It brings us into the store to see... Read more

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  • May 27
  • Online Shopping
  • Wayne, New Jersey
  • Positive Experience
  • 6
  • REVIEW RATING 3/5

I always shop JC Penney for curtains and Bed and Bath. The selection in the store is great and even better on line. If I do receive an item I change my mind about, I can take it back to the store without any hassle. The prices on their items are competitive but even better with their generous coupons. I never leave the store without buying something. Again, I especially like the curtain and... Read more

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  • May 22
  • Online Shopping
  • San Antonio, Texas
  • Online Order
  • 2
  • 2
  • 17
  • REVIEW RATING 4/5

I can see why JCPenney is struggling with their business. There customer service is awful. I placed an online order on 5/9. I check my order status on 5/17 and see one of my items is back ordered and will not ship until 6/4. I go to their website to see if it says back ordered, and it does with an estimated ship date of 5/22-5/28. I call customer service (on5/17) to find out why the dates... Read more

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  • May 22
  • Furniture and Decor
  • Saint Louis, Missouri
  • Drapes
  • 8
  • REVIEW RATING 4/5

Custom drapes ordered 11/2014. 2/15 drapes installed, poor installation job. Holes put in walls where not needed and drapes were not correct size. Sales Rep. Came back to measure. Reordered and told they would expedite for 4 week delivery(needed by April event). Nine weeks later called to inquire only to be told they were not in! The drapes have been paid in full by now. Week later they call to... Read more

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  • May 18
  • Online Shopping
  • Watsonville, California
  • Shorts
  • 19
  • REVIEW RATING 4/5

I purchased $51 worth of merchandise almost a week ago and not only did it take 2 days for them to actually have a tracking number but they shipped it UPS Surepost, which relies on the post office for the last leg of the shipment. One would think that the $8.95 they charged shipping (which amounts to 15% of the purchase price) would be the regular UPS service and not the cheap version. I sure... Read more

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  • From mobile
  • Jcpenney
  • May 17
  • by anonymous
  • #637422

Worst department store ever. Unfriendly unhelpful staff!!!! Managers are never happy to provide customer services. They roll their eyes at customers standing in line!! Especially MIA at the west oaks mall in ocoee Florida Add comment

  • From mobile
  • Jcpenney
  • May 17
  • by anonymous
  • #637364

Was looking for East5th control top long line pantyhose. Have been getting them from JCP for years. Went today ant the store and all they carry is Hanes. What happened to East5th? Penny's sucks Add comment

  • May 14
  • Furniture and Decor
  • Detroit, Michigan
  • Queen Bed Mattress
  • 17
  • REVIEW RATING 4/5

I purchased a mattress from JCP.com. The mattress didn't even last a year. the mattress tore and both the box spring and mattress had springs and wires sticking out of them. The rep I spoke was very nasty and rude and said the could not fix the mattress/box spring because their was a stain on the mattress. I closed my account and had 3 other family/friends to cancel theirs. I WILL NEVER SHOP AT... Read more

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  • From mobile
  • Jcpenney
  • May 13
  • by anonymous
  • #635649

I have been promised a $20.00 rebate from JC Penney for a coffee maker I purchased in November, yes November. When I check the status, the message continually says either they haven't received the request or it's been mailed. This company is a joke. I would think companies such as Penney's wouldn't deal with bad representation such as this. Add comment

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