JCpenney Complaints and Reviews

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JCpenney
Main address: P.O. Box 8178 Manchester CT
1-800-322-1189, , http://www5.jcpenney.com/jcp/EmailUs.aspx?refpagename=CustomerService%25252Easpx&refdeptid=&refcatid
  • 678+25 mobile complaints
  • $190K claimed losses
  • $264 average
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  • 2 days ago
  • Colleges and Universities
  • Morgantown, Kentucky
  • 1
  • 1
  • 13

I was very ill and didnt get my check in on time to pay my little bill. It was only a few days late. My new bill had $35.00 late charges added to my less than $50 balance. No explanation. When I researched how to protest this incredibly insane late charge I was given instructions that would befuddle a rocket scientist. forbidden from telephoning, I was told to write a letter with all details... Read more

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  • Nov 20
  • Luxury / Jewelry
  • Denison, Texas
  • Necklace
  • 27

Me and my sister were Christmas shopping, I was trying to buy 6 necklaces of the same exact necklace. The deal was very good, one for $48 or 2 or more for about $23 each. So I had my little mature sisters (13 years old) to help me. Where the necklaces were placed it was like a round shelfs on a rounf table. They were all scattered. And some boxes were open and some closed so just were pop open... Read more

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  • Nov 13
  • Supermarkets and Malls
  • 5
  • 5
  • 34

Not enough registers to check out at the KOP mall resulting in long lines. Had to put back the items and walked out the store. When customers are putting back the items they really don't put them back to the area where they picked them up so this is costing the company because someone has to put them back in their original place. blah blah blah blah blah blah blah blah blah blah blah blah blah... Read more

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  • Nov 12
  • Supermarkets and Malls
  • Iowa City, Iowa
  • Positive Experience
  • 20

I haven't had any problems with the stores I have shopped at. All of the employees in Coralville seem very happy to be there and when I asked how the local store was doing during the JCP closures, they engaged in a thoughtful conversation with me. It was clear that management had communication more of a nationwide view of the store to them. Maybe this is why these employees seem happier? knowing... Read more

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  • From mobile
  • JCpenney
  • Nov 12
  • by anonymous
  • #556813

Jcpenny employees at the Montclair store. Are rude and lazy and the jewelry department lady's don't ever want to ring your items because they are on commission so they tell you to go to customer service lazy lady's!!!!!! Add comment

  • From mobile
  • JCpenney
  • Nov 03
  • by anonymous
  • #553816

Shopping with my high school son. Needed assistance finding pants in his size. A clerk walked by and I asked her for help. She handed me one pair and walked off without saying anything. Not a word. I still needed help. The store was basically empty and if people like her were working, I can see why. I really like the clothes, but the service is horrible. Add comment

     

  • Nov 02
  • Footwear and Clothing
  • Fayetteville, Arkansas
  • Mens Shoes
  • 3
  • 3
  • 68

It is hard to find a good selection of mens athletic shoes in a 10W. Had a pair of New Balance athletic shoes in my hand at the sales counter WITH my $10 off printed handbill (I picked up upon entering). Got up there checking out and the sales person hits me with the fine print - a, bunch of name brand items (one I picked) are EXCLUDED from the discount! I know what you expect people to do; say... Read more

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  • Oct 29
  • Credit Cards
  • Milford, Ohio
  • Billing
  • 1
  • 1
  • 40

Sometime in 2011 Penney's sent a $37 bill to an address where my wife and I had not lived for 16 years. The company must have had our then current address because previous bills had been received there and, importantly, paid on time. Because we did not receive this bill nor were we ever notified by mail or phone that it had not been paid Penney's closed the account for non-payment. We weren't... Read more

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  • Oct 29
  • Supermarkets and Malls
  • Work Experience
  • 2
  • 2
  • 80

I just started working at Penney's not too long ago and the first day I was miserable! I tried talking to my coworkers and literally I was ignored. I tried for days and finally gave up. I was closing a few days and one of the workers was drunk and they allowed him to stay at work! Also, the workers even the supervisors talk about each other, and talk horrible about costumers. I'm quitting as soon... Read more

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  • Oct 28
  • Supermarkets and Malls
  • Slidell, Louisiana
  • Credit Card
  • 53

On August 10th , 2014 my husband went into jcpennys and purchased some school shirts for our grand son, winded up applying for a credit card. He was told he would receive our credit cards in the mail within 2 weeks. However, My husband decided to pay off the bill directly after the purchase, at the store. We Waited for our credit cards to arrive, but we never recieved them, I winded up calling... Read more

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