JCpenney Complaints and Reviews

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JCpenney
Main address: P.O. Box 8178 Manchester CT
1-800-322-1189, , http://www5.jcpenney.com/jcp/EmailUs.aspx?refpagename=CustomerService%25252Easpx&refdeptid=&refcatid
  • 672+23 mobile complaints
  • $190K claimed losses
  • $267 average
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  • 1 day ago
  • Credit Cards
  • Milford, Ohio
  • Billing
  • 7

Sometime in 2011 Penney's sent a $37 bill to an address where my wife and I had not lived for 16 years. The company must have had our then current address because previous bills had been received there and, importantly, paid on time. Because we did not receive this bill nor were we ever notified by mail or phone that it had not been paid Penney's closed the account for non-payment. We weren't... Read more

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  • 1 day ago
  • Supermarkets and Malls
  • Work Experience
  • 1
  • 1
  • 10

I just started working at Penney's not too long ago and the first day I was miserable! I tried talking to my coworkers and literally I was ignored. I tried for days and finally gave up. I was closing a few days and one of the workers was drunk and they allowed him to stay at work! Also, the workers even the supervisors talk about each other, and talk horrible about costumers. I'm quitting as soon... Read more

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  • 2 days ago
  • Supermarkets and Malls
  • Slidell, Louisiana
  • Credit Card
  • 15

On August 10th , 2014 my husband went into jcpennys and purchased some school shirts for our grand son, winded up applying for a credit card. He was told he would receive our credit cards in the mail within 2 weeks. However, My husband decided to pay off the bill directly after the purchase, at the store. We Waited for our credit cards to arrive, but we never recieved them, I winded up calling... Read more

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  • Oct 24
  • Furniture and Decor
  • Cupertino, California
  • Sofa Order
  • 11

Ordered a $1000 sofa, opened a charge account for the discount and rewards program. That was 7 wks ago. Two subsequent visits to the store and many calls to customer service to redeem earned points, fix their computer mess with my charge account and find out where my sofa is. Each interaction ended with no resolution and no offer for any compensation for the mess they created. The last straw was... Read more

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  • From mobile
  • JCpenney
  • Oct 18
  • by anonymous
  • #548057

Waiting 2 hours. You are a joke. You have no respect for appointments and you care less than nothing for professionalism ....please change the excuse, that one saying "we have problems with the camera" your grandmother is the only one who believes it In other words YOU SUCK Add comment

  • From mobile
  • JCpenney
  • Oct 16
  • by anonymous
  • #547039

Jcp needs to bring back sheerest support for us corporate woman. I have been lost without them. Management!! Get with it! Add comment

     

  • Oct 12
  • Footwear and Clothing
  • Trumbull, Connecticut
  • False Advertising
  • 58

I was at your store the other day to purchase bras. When I went to the bra dept the sign read buy a bra at regular price and get another bra for 60 percent . I decided to buy 4 bras thinking the second one was truly 60 percent off. The bras were 38.00 each so I figured 60 percent of the second one would be around 15.00. When I got to the register the cashier try to charge me 137.00 for 4 bras.... Read more

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  • From mobile
  • JCpenney
  • Oct 11
  • by anonymous
  • #545292

I can't believe JC Penny stopped selling ultra-talks. Really dumb move. You are letting your dedicated tall customers down bigtime, after all of the years that we have bought from you. How can you justify that? Bring back the ultratalls!!!!! Add comment

     

  • Oct 09
  • Supermarkets and Malls
  • Pants Purchase
  • 38

I went to the jcp store specially for the east 5th pants. When I got there I was so pissed that I walked out. They no longer carry them. The *** they now carry is just that ***! Jcp had better realize---a happy customer is a repeat customer! Whom ever they have as their buyer for clothing they should terminate. the reason companies go out of business is because they don't watch their customers... Read more

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  • From mobile
  • JCpenney
  • Oct 07
  • by anonymous
  • #543493

Recliner handle won't open in my JC Penny leather Sofa only 2 years old! How can I fix it since they won't cover it under my extented warranty I purchased? Add comment

 
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